THIS IS A SCHEDULED EVENT Jul <var data-var='date'>25</var>, <var data-var='time'>15:00</var> - <var data-var='time'>21:00</var> UTC May <var data-var='date'>14</var>, <var data-var='time'>08:28</var> UTC Scheduled - We will be conducting system maintenance. GCC system services will be unavailable during the maintenance. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) - Displaying the site seal [Note] There is no impact on the use of issued certificates or revocation confirmation.

Maintenance to Enhance System Infrastructure

Jun <var data-var='date'>23</var>, <var data-var='time'>20:09</var> UTC Resolved - One of our upstream ISPs experienced an issue in their network serving our London data centre at approximately 19:34 UTC today which caused a brief interruption to connectivity to the Atlas APIs (DSS, Certificate Issuance, TSA). Some customers may have noticed timeouts or connection errors for a period of 1-2 minutes. This issue has been resolved.

Brief connectivity blip on Atlas APIs

Jun <var data-var='date'>12</var>, <var data-var='time'>13:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>10:46</var> UTC Monitoring - The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable. Jun <var data-var='date'>11</var>, <var data-var='time'>09:23</var> UTC Identified - We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

Problems with usage reporting in Atlas

Jun <var data-var='date'> 7</var>, <var data-var='time'>05:30</var> UTC Resolved - We are aware of an issue starting at around 5:17 UTC on Saturday 7th June which caused timeouts and errors for connections to the Atlas HVCA and DSS APIs with total disruption lasting around 12 minutes. This appears to have been related to upstream connectivity problems, however the Infrastructure team are investigating and will be planning appropriate resilience improvements.

Disruption on Atlas HVCA and DSS APIs

Apr <var data-var='date'>29</var>, <var data-var='time'>08:53</var> UTC Resolved - Following an extended period of close monitoring, the team have confirmed that the issue is resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>19:25</var> UTC Monitoring - The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers. Apr <var data-var='date'>20</var>, <var data-var='time'>16:17</var> UTC Update - Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release. Apr <var data-var='date'>16</var>, <var data-var='time'>16:03</var> UTC Identified - We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

Atlas Portal usage display problems affecting some customers

Apr <var data-var='date'>22</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>08:11</var> UTC Scheduled - We need to perform some critical maintenance on the core network equipment at one of our sites. We are not expecting any downtime during this work however there may be one or two short periods (1-2 mins) where connectivity to the Atlas APIs is delayed or disrupted for some customers due to route re-convergence.

Urgent network maintenance

Apr <var data-var='date'>13</var>, <var data-var='time'>09:19</var> UTC Resolved - No further issues have been encountered Apr <var data-var='date'> 8</var>, <var data-var='time'>14:43</var> UTC Update - Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:52</var> UTC Update - Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period. Mar <var data-var='date'>19</var>, <var data-var='time'>10:20</var> UTC Update - We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March. Mar <var data-var='date'>17</var>, <var data-var='time'>02:02</var> UTC Monitoring - We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

OCSP Request Errors

Apr <var data-var='date'> 9</var>, <var data-var='time'>13:33</var> UTC Resolved - The issue has been confirmed resolved Apr <var data-var='date'> 9</var>, <var data-var='time'>12:46</var> UTC Monitoring - The Infrastructure team have identified the root cause and are monitoring the situation. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:45</var> UTC Investigating - We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

Brief error spike on Atlas API services

Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>06:25</var> UTC Scheduled - We will be conducting system maintenance. During maintenance, multiple brief network interruptions will occur. If you encounter an error, please wait a while and try again. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Apr <var data-var='date'> 3</var>, <var data-var='time'>01:07</var> UTC Resolved - The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally. Mar <var data-var='date'>31</var>, <var data-var='time'>18:06</var> UTC Update - The development team are still working on resolving the issue. We will continue to post updates as they become available Mar <var data-var='date'>30</var>, <var data-var='time'>16:29</var> UTC Update - The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow. Mar <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC Identified - We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

Some customers may see incorrect usage in the Atlas portal

Mar <var data-var='date'>30</var>, <var data-var='time'>03:00</var> UTC Resolved - We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

Intermittent issue affecting HVCA and DSS APIs

Mar <var data-var='date'>21</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>06:23</var> UTC Scheduled - We will be conducting system maintenance. During maintenance, multiple brief network interruptions will occur. If you encounter an error, please wait a while and try again. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) - Displaying Siteseal - Timestamping (GlobalSign Japan Accredited Timestamping) for document signing [Note] There is no impact on the use of issued certificates or revocation confirmation.

Mar <var data-var='date'>17</var>, <var data-var='time'>08:30</var> UTC Resolved - The issue has been confirmed as resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>08:14</var> UTC Monitoring - We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

Intermittent certificate issuance failures on GCC

Mar <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>01:37</var> UTC Scheduled - We will be conducting system maintenance as follows. GCC system services will be unavailable during the maintenance. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Feb <var data-var='date'>25</var>, <var data-var='time'>15:15</var> UTC Resolved - The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>14:19</var> UTC Monitoring - The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.

Higher than normal error rate on Atlas APIs

Feb <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>06:49</var> UTC Scheduled - We will be conducting system maintenance as follows. GCC and JCAN system services will be unavailable during the maintenance. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Maintenance to Enhance System Infrastructure (Sunday 22 February 2026)

Feb <var data-var='date'>19</var>, <var data-var='time'>10:05</var> UTC Resolved - The issue was resolved last night UK time, and full functionality has now been confirmed restored. Feb <var data-var='date'>18</var>, <var data-var='time'>15:21</var> UTC Identified - We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

Intermittent errors with Atlas HVCA /stats endpoint

Feb <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>25</var>, <var data-var='time'>06:13</var> UTC Scheduled - We will be conducting system maintenance as follows. GCC system services will be unavailable during the maintenance. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Jan <var data-var='date'>19</var>, <var data-var='time'>11:54</var> UTC Resolved - Our supplier has confirmed the issue is resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>10:40</var> UTC Monitoring - The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable. Jan <var data-var='date'>19</var>, <var data-var='time'>10:34</var> UTC Identified - We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services

Problem delivering Japan Certified timestamps

Dec <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>19</var>, <var data-var='time'>14:56</var> UTC Scheduled - The monthly GCC release will be performed between 21:00 and 23:00 UTC on Sunday 21st December. There will be a period during this window for about 20 minutes where certificate issuance may be delayed. This is the usual monthly maintenance window, however we are taking the step to notify customers due to being sensitive to any possible disruption around Year End.

GCC Monthly release window

Dec <var data-var='date'>12</var>, <var data-var='time'>20:43</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>12</var>, <var data-var='time'>14:43</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>14:42</var> UTC Scheduled - A notification was sent earlier stating that maintenance had ended, but it will be extended by six hours. The production service will remain available, but there will be several brief network interruptions. If you encounter an error, please try again. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Emergency Maintenance to Stabilize System Infrastructure

Dec <var data-var='date'>12</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>12</var>, <var data-var='time'>14:20</var> UTC Update - The maintenance will be extended by six hours. The production service will remain available, but there will be several brief network interruptions. If you encounter an error, please try again. Dec <var data-var='date'>12</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>12</var>, <var data-var='time'>08:35</var> UTC Scheduled - We will be conducting system maintenance as follows. During maintenance, multiple brief network interruptions will occur. If you encounter an error, please wait a while and try again. The maintenance completion time may vary slightly depending on circumstances. We apologize for any inconvenience and appreciate your understanding. ■Scope of impact - GCC User Portal - GCC Certificate Issuance - GCC Certificate Revocation Request - SSL API Certificate Issuance - ePKI API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI (Access to Certificate Acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN Certificate Revocation Request - JCAN API Certificate Issuance - JCAN (Access to Certificate Acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

Dec <var data-var='date'>12</var>, <var data-var='time'>07:44</var> UTC Resolved - The issue has been resolved and we've not seen further errors. Dec <var data-var='date'>11</var>, <var data-var='time'>07:59</var> UTC Update - The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon. Dec <var data-var='date'>10</var>, <var data-var='time'>14:08</var> UTC Identified - We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.

Errors on HVCA /stats endpoints

Dec <var data-var='date'> 1</var>, <var data-var='time'>13:12</var> UTC Resolved - The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:33</var> UTC Identified - We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.

SSL errors occur for TLS certificates issued on December 1

Dec <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> UTC Resolved - We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it. Nov <var data-var='date'>28</var>, <var data-var='time'>17:51</var> UTC Identified - We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

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Lastest published events

Maintenance to Enhance System Infrastructure

Brief connectivity blip on Atlas APIs

Problems with usage reporting in Atlas

GMO GlobalSign Services, Components and Regions

Recent GMO GlobalSign events

Maintenance to Enhance System Infrastructure

Brief connectivity blip on Atlas APIs

Problems with usage reporting in Atlas

Disruption on Atlas HVCA and DSS APIs

Atlas Portal usage display problems affecting some customers

Urgent network maintenance

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Is GMO GlobalSign down?

GMO GlobalSign status is UP

Lastest published events

Maintenance to Enhance System Infrastructure

Brief connectivity blip on Atlas APIs

Problems with usage reporting in Atlas

GMO GlobalSign Services, Components and Regions

Recent GMO GlobalSign events

Maintenance to Enhance System Infrastructure

Brief connectivity blip on Atlas APIs

Problems with usage reporting in Atlas

Disruption on Atlas HVCA and DSS APIs

Atlas Portal usage display problems affecting some customers

Urgent network maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!