Jul <var data-var='date'>19</var>, <var data-var='time'>10:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>09:54</var> UTC Update - Meta is currently operating normally; we continue to monitor closely. Jul <var data-var='date'>19</var>, <var data-var='time'>08:45</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>08:40</var> UTC Investigating - We're aware of a wider Meta outage currently affecting WhatsApp, Facebook, Instagram, and Messenger. As a result, some messages on these channels may be delayed or fail to send/receive. We're monitoring and will update once it's resolved.

WhatsApp & Meta Service Disruption

Jun <var data-var='date'>22</var>, <var data-var='time'>13:02</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>07:42</var> UTC Monitoring - A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies. Jun <var data-var='date'>22</var>, <var data-var='time'>07:37</var> UTC Investigating - Search — Conversations, Search — Canned Replies We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk. Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.

Degraded Search Performance

Jun <var data-var='date'>16</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>18:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>17:07</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>17:06</var> UTC Investigating - Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. For now most of the failed delivery reports are for sending messages images/files. We also have some reports about failure to send text messages without any file. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 131053 Media upload error. Please follow along with this page for future updates.

WhatsApp Delivery Outage

Mar <var data-var='date'> 9</var>, <var data-var='time'>10:19</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> UTC Monitoring - We have identified the root cause of the issue and have implemented a fix. We are seeing gradual improvements to service availability as we continue to work towards a full resolution of the issue. If you are still having trouble accessing the system, please try refreshing the page before reaching out to your support contact. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:11</var> UTC Update - We no longer expect resolution efforts to impact the Glassix API. Please continue to follow along with this page for updates. Mar <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> UTC Update - We are continuing to investigate the issue, including reports of 504 errors. Please be aware that the Glassix API will be periodically unavailable as we work to resolve the issue. We will update this page with further information. Mar <var data-var='date'> 9</var>, <var data-var='time'>08:50</var> UTC Identified - We have received reports of degraded system performance. Our engineers are currently working to resolve the issue. Please follow along with this page for additional updates.

Degraded System Performance

Oct <var data-var='date'>30</var>, <var data-var='time'>05:38</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>18:23</var> UTC Monitoring - We are monitoring an issue with our web chat widget caused by a widespread service outage for Microsoft Azure. We are continuing to monitor the issue, please continue to follow this page for updates.

Issue with Web Chat Widget

Oct <var data-var='date'>29</var>, <var data-var='time'>16:49</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>16:48</var> UTC Update - We have moved to a backup provider and all services should now be returning to normal functionality, including on the workspace.glassix.com domain. We are continuing to monitor the situation and will provide further updates as relevant. Oct <var data-var='date'>29</var>, <var data-var='time'>16:00</var> UTC Monitoring - We have identified an intermittent connection issue which is affecting certain customers. We currently believe the issue is due to a widespread service outage for Microsoft Azure. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead as it is hosted with an alternate service provider. We are continuing to monitor the issue, please continue to follow this page for updates.

[Resolved] - Intermittent Connection Issues

Oct <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> UTC Resolved - We are closing this issue for now as Azure, our third-party provider, has indicated that the issue is largely resolved. We are continuing to monitor the situation and will post future updates here as necessary. Oct <var data-var='date'> 9</var>, <var data-var='time'>10:04</var> UTC Monitoring - Azure, one of our third-party cloud datacenter providers, has confirmed a widespread service outage. We are currently monitoring the situation, please follow along with the <a href="https://azure.status.microsoft/en-us/status">Azure Status Page</a> for updates. If you are having issues connecting to Glassix with your normal URL, please use yourworkspace.glassix.co instead. This URL will connect you to our alternate servers, which are not impacted. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:44</var> UTC Update - We currently believe the issue is due to a widespread Azure service outage in the European region, where our primary servers are located. We are continuing to monitor the issue, and we recommend continuing to use the glassix.co domain for the time being as it is hosted with an alternate service provider. Please continue to follow this page for updates. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:12</var> UTC Identified - We have identified an intermittent connection issue which is affecting certain customers, depending on their internet service provider. If you are having trouble connecting to Glassix via your normal login URL, please try connecting via yourworkspace.glassix.co instead.

Intermittent Connection Issues

Sep <var data-var='date'>29</var>, <var data-var='time'>13:02</var> UTC Resolved - This issue appears to be resolved. Outbound WhatsApp messages are now sending successfully from all previously affected numbers. We will update this page with any further information if issues continue. Sep <var data-var='date'>29</var>, <var data-var='time'>12:09</var> UTC Monitoring - Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 1030: Internal Error. Please follow along with this page for future updates.

Aug <var data-var='date'>17</var>, <var data-var='time'>08:25</var> UTC Resolved - We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved. Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while. Aug <var data-var='date'>17</var>, <var data-var='time'>07:45</var> UTC Monitoring - The issue has been identified and the impact on performance has been mitigated. Both the web application and the web chat widget should now be performing as expected. We are continuing to monitor performance. Please follow this page for additional updates. Aug <var data-var='date'>17</var>, <var data-var='time'>07:28</var> UTC Update - We are continuing to investigate the issue causing slow system performance and occasional error messages. Please follow this page for additional updates. Aug <var data-var='date'>17</var>, <var data-var='time'>07:21</var> UTC Investigating - We have received automated alerts of slow system performance and we are currently investigating the issue. Please follow this page for additional updates.

Slow System Performance

Aug <var data-var='date'>11</var>, <var data-var='time'>08:06</var> UTC Resolved - Performance is stable and message status updates (2 Vs) will be applied retroactively. We are continuing to monitor system performance and will update this page with any further information. Aug <var data-var='date'>11</var>, <var data-var='time'>07:52</var> UTC Identified - We have identified the issue and performance has stabilized across most services. Please be aware that message status updates (2 Vs) will be delayed until further notice. Please subscribe to this issue for further updates. Aug <var data-var='date'>11</var>, <var data-var='time'>07:45</var> UTC Update - We are continuing to investigate the issue causing degraded performance across the system. Please subscribe to this issue for further updates. Aug <var data-var='date'>11</var>, <var data-var='time'>07:32</var> UTC Investigating - We have received an automated alert of system delays and are currently investigating the issue. Please subscribe to this issue for further updates.

Aug <var data-var='date'> 4</var>, <var data-var='time'>11:07</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>07:25</var> UTC Identified - We have identified the issue and are continuing to work towards a resolution. Please subscribe to this incident or follow along with this page for further updates. Aug <var data-var='date'> 4</var>, <var data-var='time'>06:46</var> UTC Investigating - We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels. Our engineers are currently investigating the issue. Please be aware that this will also impact non-ticket delivery status webhook events. Please subscribe to this incident or follow along with this page for further updates.

Delays in Message Delivery Status Updates (2 Vs)

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:30</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>18:22</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:35</var> UTC Monitoring - We have implemented a fix and are monitoring the results. Search results are expected to slowly become available over the next few hours. Please follow along with this page for further updates. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:08</var> UTC Update - Our engineers have confirmed that the issue is currently only affecting newly created items. Tickets, canned replies and other searchable items from earlier today and before remain searchable as normal. Please continue to follow this page for additional updates. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:57</var> UTC Identified - We have identified an issue which is causing intermittently degraded performance across search bars in the Glassix Web Application, and our engineering team is currently working towards a resolution. The issue is exclusively with search functions in the agent view, all other functionality across the API, webhooks and the web application is performing as expected. No customer-facing channels have been impacted. Please follow this page for further updates.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:22</var> UTC Resolved - All services have now been restored and all backlogs have been processed. The issue is now resolved. We will continue monitoring and will update this page with any further information if relevant. Jun <var data-var='date'>29</var>, <var data-var='time'>11:25</var> UTC Monitoring - All services have now been or are in the process of being restored. Please be aware that idle ticket closures and WhatsApp status updates are being performed retroactively and will continue to resolve over the course of the day as we work through the backlog. We are continuing to work towards a resolution of the root cause of the issue, please follow along with this page for further updates. Jun <var data-var='date'>29</var>, <var data-var='time'>10:58</var> UTC Update - Web application performance has returned to normal levels. We are continuing to work towards a resolution of the root cause of the issue. Please be aware that the following services are expected to remain offline as we continue to investigate the issue: - Automated hourly Power BI stats refresh (the BI tool itself is still online, only the automatic refreshes have been stopped) - WhatsApp status updates (sent, delivered, read) The following services have now been or are in the process of being restored: - Auto-closure for idle chatbot conversations - any conversations which should have been closed due to inactivity will be automatically closed retroactively over the next few hours - Chatbot and chatbot flows - Public API Please be aware that there may still be periods of degraded performance with the above services as we continue to work towards a resolution for the root cause of the issue. Jun <var data-var='date'>29</var>, <var data-var='time'>10:45</var> UTC Update - We are investigating additional reports of degraded performance causing slowness and/or failures to load in the web app. Please be aware that the following services are expected to remain offline as we continue to investigate the issue: - Automated hourly Power BI stats refresh (the BI tool itself is still online, only the automatic refreshes have been stopped) - WhatsApp status updates (sent, delivered, read) Jun <var data-var='date'>29</var>, <var data-var='time'>09:15</var> UTC Update - Please be aware that the following services are now offline as we continue to investigate the issue: - Auto-closure for idle chatbot conversations The following services have been partially restored. Please expect intermittent periods of degraded performance until further notice: - Chatbot and chatbot flows - Public API The following services are still fully offline: - WhatsApp status updates (sent, delivered, read) All other services are functioning normally. Jun <var data-var='date'>29</var>, <var data-var='time'>08:46</var> UTC Update - The following services have been partially restored. Please expect intermittent periods of degraded performance until further notice: - Chatbot and chatbot flows - Public API The following services are still fully offline: - WhatsApp status updates (sent, delivered, read) All other services are functioning normally. Jun <var data-var='date'>29</var>, <var data-var='time'>08:15</var> UTC Update - Please be aware that the following services are now offline as we continue to investigate the issue: - Public API The following services have been partially restored. Please expect intermittent periods of degraded performance until further notice: - Chatbot and chatbot flows The following services are still fully offline: - WhatsApp status updates (sent, delivered, read) Jun <var data-var='date'>29</var>, <var data-var='time'>08:04</var> UTC Update - We have restored most functionality as we continue to work towards a resolution for the root cause of the issue. All web app services should now be functioning normally unless mentioned below, including the public API. The following services are currently offline as we work to correct the issue: - WhatsApp conversation statuses (sent, delivered, read) - Chatbots and chatbot flows Jun <var data-var='date'>29</var>, <var data-var='time'>07:57</var> UTC Update - We are investigating renewed reports of degraded performance across the web application and are working to correct the issue. Jun <var data-var='date'>29</var>, <var data-var='time'>07:53</var> UTC Update - Please be aware that the following services will be intermittently offline as we continue to investigate the issue: - Public API Jun <var data-var='date'>29</var>, <var data-var='time'>07:37</var> UTC Identified - We have identified an issue causing high resource usage across some of our web servers and have implemented a temporary fix to restore most functionality while we investigate the root cause of the issue. The following services will continue to be impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time Please continue to follow along with this page for further updates. Jun <var data-var='date'>29</var>, <var data-var='time'>07:28</var> UTC Update - Our public API is now fully back online and available. Jun <var data-var='date'>29</var>, <var data-var='time'>07:24</var> UTC Investigating - We are currently investigating degraded performance in the Glassix Web Application, causing sites to load slowly or fail to load intermittently. Please be aware that our public API will be intermittently offline for short periods as we work towards a resolution for the issue. This may cause webhook failures and/or missed API calls. Follow along with this page for further updates.

Degraded Performance of the Glassix Web Application

Jun <var data-var='date'>25</var>, <var data-var='time'>14:09</var> UTC Resolved - Performance has returned to normal and the issue has resolved. We will continue to monitor and will update this page with any further developments. Jun <var data-var='date'>25</var>, <var data-var='time'>11:52</var> UTC Monitoring - We have implemented a fix and are monitoring the results. Jun <var data-var='date'>25</var>, <var data-var='time'>09:45</var> UTC Update - Idle bot conversations are no longer impacted and are now closing automatically again. Any idle conversations which should have been closed will be closed retroactively. The following services continue to be impacted: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time Jun <var data-var='date'>25</var>, <var data-var='time'>08:47</var> UTC Identified - We have identified an issue causing degraded performance in the Glassix web application and we are currently working towards a resolution. The following services are impacted while we work to resolve the issue: - WhatsApp conversation statuses (sent, delivered, read) are not updating in real time - Idle bot conversations are not closing automatically In addition, any open bot conversations where the bot failed to respond will have to be restarted manually. This can be done by starting a new conversation with the bot, or by responding to the bot again. We are continuing to work to resolve the issue. Please follow this page for further updates.

Degraded Performance in Glassix Web Application

May <var data-var='date'>13</var>, <var data-var='time'>11:21</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>08:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>08:51</var> UTC Identified - The issue has been identified and a fix is being implemented May <var data-var='date'>13</var>, <var data-var='time'>08:14</var> UTC Investigating - We are aware of an issue affecting access to Glassix services. We are currently investigating the issue and are working towards a resolution as quickly as possible. Please follow this page for further updates.

Issue affecting access to Glassix services

Dec <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC Resolved - We are currently experiencing major disruptions impacting message delivery on WhatsApp Business Management API. This issue started at 9:58 AM PST, and our engineering teams are investigating it. Update - 13/11/2024: WhatsApp has fixed the issue and now everything seems to be working. https://metastatus.com/whatsapp-business-api/history

WhatsApp outage

Dec <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> UTC Resolved - When trying to reply privately to a Facebook comment results in an error for a specific subset of pages. Regular Facebook Messenger conversations are not affected. We have opened a bug on Facebook: https://developers.facebook.com/support/bugs/543727481839995/ Update - 05/12/2024: The issue seems to be resolved.

Is Glassix down?

Glassix status is UP

Lastest published events

WhatsApp & Meta Service Disruption

Degraded Search Performance

WhatsApp Delivery Outage

Glassix Services, Components and Regions

Recent Glassix events

WhatsApp & Meta Service Disruption

Degraded Search Performance

WhatsApp Delivery Outage

Degraded System Performance

Issue with Web Chat Widget

[Resolved] - Intermittent Connection Issues