Jun <var data-var='date'>30</var>, <var data-var='time'>01:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>21:32</var> CEST Scheduled - As a lasting and scalable solution after the latest incident, we are going to improve database performance: the caching behavior will be substantially optimized to reduce slower storage accesses and eliminate bottlenecks. We do not expect any downtime and will inform you once the optimizations have been applied.

Improving Database Performance

Jun <var data-var='date'>29</var>, <var data-var='time'>21:27</var> CEST Resolved - The fix is working, our APIs are stable Jun <var data-var='date'>29</var>, <var data-var='time'>17:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>16:39</var> CEST Investigating - We are currently investigating this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>15:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>14:32</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Partial Service Outage

May <var data-var='date'>28</var>, <var data-var='time'>22:35</var> CEST Resolved - The root cause has been validated, fixes were deployed and monitored for a long period to give us confidence about the effectiveness of the applied solution. May <var data-var='date'>28</var>, <var data-var='time'>12:01</var> CEST Update - The system remains stable while we continue validating the likely root cause and monitoring for any further discrepancies. May <var data-var='date'>28</var>, <var data-var='time'>01:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>23:29</var> CEST Update - Fixed the issue temporarily, we are still in ongoing investigations on the root cause May <var data-var='date'>27</var>, <var data-var='time'>22:42</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>27</var>, <var data-var='time'>02:45</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>00:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>00:42</var> CEST Scheduled - To address recent issues we've seen on a critical infrastructure component, we are undertaking some urgent adjustments that will improve it's stability going forward. During that window, traffic should continue as usual, however it might experience brief interruptions as adjustments are made.

Remediating stability gaps

May <var data-var='date'>26</var>, <var data-var='time'>15:37</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>15:36</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>26</var>, <var data-var='time'>15:26</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>25</var>, <var data-var='time'>21:55</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>21:45</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>24</var>, <var data-var='time'>22:35</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>24</var>, <var data-var='time'>22:20</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>22</var>, <var data-var='time'>23:52</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>23:44</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>21</var>, <var data-var='time'>00:36</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>00:18</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> CEST Resolved - We've had a failure on the component providing redundancy to our user database, causing all services to be briefly unavailable. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Service Degradation

Oct <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CEST Resolved - We recently experienced a hardware issue causing slightly higher response times for our customers. We have shifted resources to decrease the response times back to normal. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Oct <var data-var='date'> 8</var>, <var data-var='time'>15:12</var> CEST Resolved - During an update, parts of the systems were affected by an unexpected driver issue, which has been fixed The degradation of our services has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Aug <var data-var='date'>18</var>, <var data-var='time'>16:07</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CEST Investigating - We are seeing connection issues to our main datacenter, this is being investigate by our teams right now.

Access to all APIs impaired

Jul <var data-var='date'>18</var>, <var data-var='time'>12:58</var> CEST Resolved - An update has impaired processing speed for the duration of this event. The root cause was found & reverted. Traffic is served with full capacity again. Jul <var data-var='date'>18</var>, <var data-var='time'>12:28</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

May <var data-var='date'>23</var>, <var data-var='time'>11:23</var> CEST Resolved - This had been a false positive flagged by our routine automated checks. We are investigating and correcting the monitoring component to adjust for that. May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Mar <var data-var='date'>17</var>, <var data-var='time'>23:10</var> CET Completed - The system is running stable for over an hour. The maintenance window is therefore officially closed. Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>16:35</var> CET Scheduled - We are undergoing a migration of our systems to a new datacenter. The planned timeline is as follows: - Before 8p.m.: All systems are fully operational and have been tested in the new datacenter. - 8:00 p.m.: DNS records will be updated to point to the new datacenter’s IP addresses. - 10:00 p.m.: Following a two-hour waiting period to ensure DNS caches are refreshed, the old datacenter will be decommissioned. - After 10:00 p.m.: Post-migration tasks will be executed. No disruptions are expected for our customers during the migration. This maintenance window is solely a precaution to address the very unlikely event of unexpected downtime. We will keep you updated on the status of the migration.

Datacenter Migration

Jan <var data-var='date'>24</var>, <var data-var='time'>12:57</var> CET Resolved - This was a false positive incident. The API is and was operational. Jan <var data-var='date'>24</var>, <var data-var='time'>12:37</var> CET Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Dec <var data-var='date'>23</var>, <var data-var='time'>15:18</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>23</var>, <var data-var='time'>11:48</var> CET Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Nov <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 1</var>, <var data-var='time'>17:51</var> CET Scheduled - On Monday, November 4th, our data center provider will update our network firewalls. Because of the known zero day exploit of another product of the vendor, we see this patch as an urgent precautionary measure. Due to our redundant infrastructure, the data center provider is able to test the update on one of the firewall instances, and, if successful, they can transfer it to the other firewall instance. In best case, the downtime will be less than 30 seconds. In the unlikely event of complications, we expect a downtime of 1 hour maximum. We will announce the start and the end of this urgent maintenance on this status page.

Network Component Maintenance

Jun <var data-var='date'>11</var>, <var data-var='time'>18:30</var> CEST Resolved - A configuration issue in our network caused partial outages of the APIs. The issue is resolved and the system is back in a healthy state. Jun <var data-var='date'>11</var>, <var data-var='time'>17:15</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jun <var data-var='date'>11</var>, <var data-var='time'>18:30</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>17:15</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jun <var data-var='date'>11</var>, <var data-var='time'>14:23</var> CEST Resolved - Short authorization endpoint outage due to an issue with the database. We applied fixes and monitor them to ensure the problem is solved

Authorization outage

Jun <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>00:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 7</var>, <var data-var='time'>00:25</var> CEST Scheduled - There is some subsequent work that needs to be done after the successful relocation to our new data center.

Subsequent Work After Data Center Relocation

Jun <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>21:54</var> CEST Update - The relocation to the new data center was successful and the services are up and running. We are still observing the systems very closely in the next couple of hours. Jun <var data-var='date'> 6</var>, <var data-var='time'>18:20</var> CEST Update - We will start with the first switch at 18:30. Please expect some downtime, then. Jun <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>11:13</var> CEST Scheduled - All of our service will be moved to new servers in another data center. During the announced period, we expect minor interruptions, like temporary unavailability, to the services.

Datacenter Relocation

Jun <var data-var='date'> 5</var>, <var data-var='time'>17:30</var> CEST Resolved - Major outage of all APIs due to a defective configuration in the underlying network infrastructure.

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Is Gini down?

Gini status is UP

Lastest published events

Improving Database Performance

Partial Service Outage

Partial Service Outage

Gini Services, Components and Regions

Recent Gini events

Improving Database Performance

Partial Service Outage

Partial Service Outage

Remediating stability gaps

Partial Service Outage

Partial Service Outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!