Aug <var data-var='date'>15</var>, <var data-var='time'>19:58</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>15</var>, <var data-var='time'>19:54</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Partial Service Outage

Jul <var data-var='date'>30</var>, <var data-var='time'>13:14</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>20:04</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>18:31</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jul <var data-var='date'>24</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:53</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>20</var>, <var data-var='time'>17:53</var> CEST Scheduled - Planned maintenance will be carried out tonight between 23:00 CET and 05:00 CET. No service interruption is expected. We will post an update here once the maintenance has been completed.

Scheduled Nightly Maintenance

Jul <var data-var='date'>24</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>17:53</var> CEST Scheduled - Planned maintenance will be carried out tonight between 23:00 CET and 05:00 CET. No service interruption is expected. We will post an update here once the maintenance has been completed.

Jul <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>17:54</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>20</var>, <var data-var='time'>17:52</var> CEST Scheduled - Planned maintenance will be carried out tonight between 23:00 CET and 05:00 CET. No service interruption is expected. We will post an update here once the maintenance has been completed.

Jul <var data-var='date'>22</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:54</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>20</var>, <var data-var='time'>17:52</var> CEST Scheduled - Planned maintenance will be carried out tonight between 23:00 CET and 05:00 CET. No service interruption is expected. We will post an update here once the maintenance has been completed.

Jul <var data-var='date'>21</var>, <var data-var='time'>05:03</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>20:33</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jul <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>17:55</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>20</var>, <var data-var='time'>17:51</var> CEST Scheduled - Planned maintenance will be carried out tonight between 23:00 CET and 05:00 CET. No service interruption is expected. We will post an update here once the maintenance has been completed.

Jul <var data-var='date'>20</var>, <var data-var='time'>15:44</var> CEST Resolved - The implemented fixes work stable. Jul <var data-var='date'>20</var>, <var data-var='time'>04:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>04:45</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jul <var data-var='date'>17</var>, <var data-var='time'>11:15</var> CEST Resolved - Between 11:00 CET and 11:15 CET, the service experienced degraded availability due to an internal database process that caused resource contention and impacted production services. The underlying cause has been identified and the service has been fully restored. We have identified the necessary corrective measures and are implementing changes to prevent this type of issue from affecting production services in the future. Jul <var data-var='date'>17</var>, <var data-var='time'>11:00</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Jun <var data-var='date'>30</var>, <var data-var='time'>01:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>21:32</var> CEST Scheduled - As a lasting and scalable solution after the latest incident, we are going to improve database performance: the caching behavior will be substantially optimized to reduce slower storage accesses and eliminate bottlenecks. We do not expect any downtime and will inform you once the optimizations have been applied.

Improving Database Performance

Jun <var data-var='date'>29</var>, <var data-var='time'>21:27</var> CEST Resolved - The fix is working, our APIs are stable Jun <var data-var='date'>29</var>, <var data-var='time'>17:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>16:39</var> CEST Investigating - We are currently investigating this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>15:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>14:32</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>28</var>, <var data-var='time'>22:35</var> CEST Resolved - The root cause has been validated, fixes were deployed and monitored for a long period to give us confidence about the effectiveness of the applied solution. May <var data-var='date'>28</var>, <var data-var='time'>12:01</var> CEST Update - The system remains stable while we continue validating the likely root cause and monitoring for any further discrepancies. May <var data-var='date'>28</var>, <var data-var='time'>01:22</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>23:29</var> CEST Update - Fixed the issue temporarily, we are still in ongoing investigations on the root cause May <var data-var='date'>27</var>, <var data-var='time'>22:42</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>27</var>, <var data-var='time'>02:45</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>00:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>00:42</var> CEST Scheduled - To address recent issues we've seen on a critical infrastructure component, we are undertaking some urgent adjustments that will improve it's stability going forward. During that window, traffic should continue as usual, however it might experience brief interruptions as adjustments are made.

Remediating stability gaps

May <var data-var='date'>26</var>, <var data-var='time'>15:37</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>15:36</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>26</var>, <var data-var='time'>15:26</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>25</var>, <var data-var='time'>21:55</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>21:45</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>24</var>, <var data-var='time'>22:35</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>24</var>, <var data-var='time'>22:20</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>22</var>, <var data-var='time'>23:52</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>23:44</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

May <var data-var='date'>21</var>, <var data-var='time'>00:36</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>00:18</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

Oct <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> CEST Resolved - We've had a failure on the component providing redundancy to our user database, causing all services to be briefly unavailable. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Service Degradation

Oct <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CEST Resolved - We recently experienced a hardware issue causing slightly higher response times for our customers. We have shifted resources to decrease the response times back to normal. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:02</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Oct <var data-var='date'> 8</var>, <var data-var='time'>15:12</var> CEST Resolved - During an update, parts of the systems were affected by an unexpected driver issue, which has been fixed The degradation of our services has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

Aug <var data-var='date'>18</var>, <var data-var='time'>16:07</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CEST Investigating - We are seeing connection issues to our main datacenter, this is being investigate by our teams right now.

Access to all APIs impaired

Jul <var data-var='date'>18</var>, <var data-var='time'>12:58</var> CEST Resolved - An update has impaired processing speed for the duration of this event. The root cause was found & reverted. Traffic is served with full capacity again. Jul <var data-var='date'>18</var>, <var data-var='time'>12:28</var> CEST Investigating - We are currently facing a degradation in parts of our services. We are currently investigating this issue.

May <var data-var='date'>23</var>, <var data-var='time'>11:23</var> CEST Resolved - This had been a false positive flagged by our routine automated checks. We are investigating and correcting the monitoring component to adjust for that. May <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CEST Investigating - We are currently facing an outage in parts of our system. We are currently investigating this issue.

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