Aug <var data-var='date'> 5</var>, <var data-var='time'>21:14</var> UTC Resolved - The incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:08</var> UTC Identified - The issue has been identified, and our engineering team is working to restore the data to its original state. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:05</var> UTC Investigating - We are aware of an issue affecting data retrieval for a subset of Chat customers located in the US-East region. Affected customers may see errors or empty results when retrieving messages from channels. Our engineering team is investigating.

Data retrieval issue in US-East

Jul <var data-var='date'> 3</var>, <var data-var='time'>07:59</var> UTC Resolved - The incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>06:28</var> UTC Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors in Singapore region

Mar <var data-var='date'>12</var>, <var data-var='time'>14:17</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>13:33</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors in US-East

Mar <var data-var='date'>12</var>, <var data-var='time'>09:26</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>08:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>12</var>, <var data-var='time'>08:31</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:07</var> UTC Scheduled - We will perform a mandatory upgrade of the storage layers for shards located in the Singapore region on March 11th. The maintenance window is scheduled from 17:00 to 20:00 UTC, during a period of low activity to minimize impact. Expected impact: A brief service interruptions of approximately 3 minutes is expected during the upgrade. We will take all necessary measures to minimize any disruption.

Maintenance to the storage layer in Singapore region

Mar <var data-var='date'>11</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:11</var> UTC Scheduled - We will perform a mandatory upgrade of the storage layers for shards located in the US-East region on March 11th. The maintenance window is scheduled from 08:00 to 12:00 UTC, during a period of low activity to minimize impact. Expected impact: Two brief service interruptions of approximately two minutes each are expected during the upgrade. We will take all necessary measures to minimize any disruption.

Maintenance to the storage layer in US-East region

Mar <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:16</var> UTC Scheduled - We will perform a mandatory upgrade of the storage layers for shards located in the Dublin region on March 11th. The maintenance window is scheduled from 01:00 to 04:00 UTC, during a period of low activity to minimize impact. Expected impact: Two brief service interruptions of approximately two minutes each are expected during the upgrade. We will take all necessary measures to minimize any disruption.

Maintenance to the storage layer in Dublin region

Mar <var data-var='date'>10</var>, <var data-var='time'>12:01</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:23</var> UTC Scheduled - We will perform a mandatory upgrade of the storage layers for shards located in the Canada region on March 10th. The maintenance window is scheduled from 08:00 to 12:00 UTC, during a period of low activity to minimize impact. Expected impact: Two brief service interruptions of approximately two minutes each are expected during the upgrade. We will take all necessary measures to minimize any disruption.

Maintenance to the storage layer in Canada region

Mar <var data-var='date'>10</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:21</var> UTC Scheduled - We will perform a mandatory upgrade of the storage layers for shards located in the Ohio region on March 10th. The maintenance window is scheduled from 08:00 to 12:00 UTC, during a period of low activity to minimize impact. Expected impact: Two brief service interruptions of approximately two minutes each are expected during the upgrade. We will take all necessary measures to minimize any disruption.

Maintenance to the storage layer in Ohio region

Feb <var data-var='date'>11</var>, <var data-var='time'>09:30</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>09:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>08:09</var> UTC Identified - We're experiencing an elevated level of API errors and our team is currently working on a mitigation.

High error rate on Chat API service in dublin

Dec <var data-var='date'> 2</var>, <var data-var='time'>20:19</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:01</var> UTC Identified - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors on Feed v3 and Chat in Ohio region

Nov <var data-var='date'>11</var>, <var data-var='time'>17:18</var> UTC Resolved - We identified an issue with sending messages. The issue is resolved. We're looking into the root cause

Send message failures

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>20:44</var> UTC Scheduled - We will be performing a mandatory upgrade to the storage layer in one shard locate in US-East region on Wednesday, November 5th. The maintenance window is scheduled for 08:00–09:30 AM UTC, during a period of low activity to reduce impact. Expected impact: A brief service interruption of approximately 180 seconds is expected during the upgrade. We will take all necessary measures to minimize disruption.

Nov <var data-var='date'> 5</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>20:42</var> UTC Scheduled - We will be performing a mandatory upgrade to the storage layer in the Mumbai region from Tuesday, November 4th to Wednesday, November 5th. The maintenance window is scheduled for 11:00 PM (Nov 4th) – 00:30 AM (Nov 5th) AM UTC, during a period of low activity to reduce impact. Expected impact: A brief service interruption of approximately 180 seconds is expected during the upgrade. We will take all necessary measures to minimize disruption.

Maintenance to the storage layer in Mumbai region

Nov <var data-var='date'> 4</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>20:40</var> UTC Scheduled - We will be performing a mandatory upgrade to the storage layer in the Ohio region on Tuesday, November 4th. The maintenance window is scheduled for 08:00–09:30 AM UTC, during a period of low activity to reduce impact. Expected impact: A brief service interruption of approximately 180 seconds is expected during the upgrade. We will take all necessary measures to minimize disruption.

Oct <var data-var='date'>21</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> UTC Scheduled - We will be performing a mandatory upgrade to the storage layer in N.Virginia region on Tuesday, October 21st. The maintenance window is scheduled for 08:00–10:00 AM UTC, during a period of low activity to reduce impact. Expected impact: A brief service interruption of approximately 180 seconds is expected during the upgrade. We will take all necessary measures to minimize disruption.

Mandatory upgrade to the storage layer in N.Virginia

Oct <var data-var='date'>21</var>, <var data-var='time'>06:17</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:56</var> UTC Investigating - We're currently investigating an issue with Stream's dashboard. The issue is caused by an outage of AWS.

Intermittent availability of the dashboard

Sep <var data-var='date'>23</var>, <var data-var='time'>19:47</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>19:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>19:38</var> UTC Identified - One of our shards in the ohio region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

High error rate on Chat and Video API service in ohio region

Sep <var data-var='date'> 3</var>, <var data-var='time'>15:58</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:48</var> UTC Monitoring - We experienced a brief service degradation in some shards in the US-East region. The issue lasted for 1 minute and has since been resolved. Our team is currently monitoring the situation.

High error rate on Chat and Feed API service

Jul <var data-var='date'>30</var>, <var data-var='time'>08:21</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>04:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Sudden spikes in requests are destabilizing the shard in Singapore. Our team is actively working to mitigate the issue.

Jul <var data-var='date'>17</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>12:21</var> UTC Scheduled - We will be performing a mandatory upgrade to the Chat's storage layer in the Dublin region on Thursday, July 17th. The maintenance window is scheduled for 00:30–04:30 AM UTC, during a period of low activity to reduce impact. A brief service interruption of approximately 180 seconds is expected during the upgrade. We will take all necessary measures to minimize disruption.

Maintenance to the storage layer in Dublin

Jul <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>09:13</var> UTC Scheduled - Our team will be performing a mandatory upgrade to the storage layer in Singapore on Thursday, July 3rd. The maintenance task will take place from 21:00 to 22:00 UTC, as this is when the shards are at the lowest peak. We anticipate a service degradation lasting approximately 180 seconds during this time.

Maintenance to the storage layer in Singapore

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>27</var>, <var data-var='time'>09:09</var> UTC Scheduled - Our team will be performing a mandatory upgrade to the storage layer in US-East and Ohio on Thursday, July 3rd. The maintenance task will take place from 09:00 to 10:00 UTC, as this is when the shards are at the lowest peak. We anticipate a service degradation lasting approximately 180 seconds during this time.

Maintenance to the storage layer in US-East and Ohio

May <var data-var='date'>16</var>, <var data-var='time'>09:27</var> UTC Resolved - There was a significant spike in requests that hit one of our Edge shards in the US-East region, leading to an exhaustion of resources. The incident lasted 4 minutes.

Outage in Us-East Edge

Apr <var data-var='date'>16</var>, <var data-var='time'>21:17</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>21:02</var> UTC Monitoring - The issue is being resolved, and our team is closely monitoring the database. Apr <var data-var='date'>16</var>, <var data-var='time'>19:25</var> UTC Identified - One of our shards in the us-east region is experiencing an issue with the underlying database storage. Our team is actively working to restore the service.

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Data retrieval issue in US-East

Elevated API Errors in Singapore region

Elevated API Errors in US-East

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Data retrieval issue in US-East

Elevated API Errors in Singapore region

Elevated API Errors in US-East

Elevated API Errors in US-East

Maintenance to the storage layer in Singapore region

Maintenance to the storage layer in US-East region