Oct <var data-var='date'> 5</var>, <var data-var='time'>19:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>04:28</var> PDT Scheduled - We are scheduling a database upgrade with a 3-hour maintenance window. Impact during the upgrade: New Logins: Blocked for all users. VOX System (UI): Unavailable for logged-in users; a maintenance message will be displayed in the app. (VOX directly interfaces with the database being upgraded). Legacy System: Remains accessible for active sessions, but expect slight latency in feedback processing. We have already executed this upgrade in staging with zero issues and don't anticipate any unexpected impact. However, if you notice any anomalies during or after the window, please notify us immediately in this thread. **Email deliverability may be affected for exports**

Database Upgrade

Jul <var data-var='date'>14</var>, <var data-var='time'>13:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>12:58</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>12:15</var> PDT Investigating - This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.

Customers are unable to contact support through our Help Center chatbot

Jul <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>01:52</var> PDT Scheduled - A scheduled platform upgrade will take place between 17:00 UTC and 20:00 UTC. During this time, there could be potential performance issues for up to 15minutes, if at all. Thank you for your patience.

Upcoming platform maintenance

Jul <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:43</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'> 1</var>, <var data-var='time'>05:43</var> PDT Scheduled - A scheduled platform upgrade will take place between the listed hours. During this time, there could be potential performance issues for up to 10 minutes, if at all. Thank you for your patience.

Upcoming Platform Maintenance

Feb <var data-var='date'>17</var>, <var data-var='time'>19:15</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>18:45</var> PST Monitoring - GetFeedback Direct (https://app.getfeedback.com/) appears to be loading correctly now. However, the third-party has not given an all clear on their outage. As such, we're continuing to monitor this incident. Feb <var data-var='date'>17</var>, <var data-var='time'>18:03</var> PST Identified - The issue has been identified. It was caused by an outage at a third-party. They are aware about the incident and are working towards resolving the issue, but as the issue was caused by a third-party outage, we unfortunately don't have an ETA. Notably, respondents should still be able to access and complete GetFeedback surveys. Feb <var data-var='date'>17</var>, <var data-var='time'>17:33</var> PST Investigating - We are currently investigating this issue.

GetFeedback Direct (https://app.getfeedback.com/) is down

Nov <var data-var='date'>26</var>, <var data-var='time'>13:25</var> PST Resolved - This incident has been resolved. If you still face issues, please re-save your widget and try again. Nov <var data-var='date'>26</var>, <var data-var='time'>11:51</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>26</var>, <var data-var='time'>09:23</var> PST Investigating - Currently investigating this issue where responses entered for Checkbox questions via In-Page Widgets are not being gathered.

Checkbox questions for In-Page Widgets not gathering data

Nov <var data-var='date'>18</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>18</var>, <var data-var='time'>10:52</var> PST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>18</var>, <var data-var='time'>10:52</var> PST Scheduled - We will be undergoing scheduled maintenance at during this time. All services will be down during maintenance.

GetFeedback Direct Maintenance

Oct <var data-var='date'>20</var>, <var data-var='time'>12:34</var> PDT Resolved - This incident has been resolved as we are no longer seeing direct impact to our services. Please be aware that AWS may still be having some intermittent issues though. Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> PDT Update - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error). Oct <var data-var='date'>20</var>, <var data-var='time'>07:55</var> PDT Monitoring - Due to an ongoing AWS issue (which can be monitored at https://health.aws.amazon.com/health/status), there is a significant portion of GetFeedback Direct and Digital users that cannot access the site (i.e. encountering 500 error).

AWS issue impact

Sep <var data-var='date'>29</var>, <var data-var='time'>14:00</var> PDT Resolved - From around 2:18pm - 2:52pm (PST) today, there was a site issue impacting GetFeedback Direct Analytics where users might be unable to view survey responses on their dashboards during this period. This is now resolved.

Site issue affecting GetFeedback Direct Analytics

Aug <var data-var='date'>14</var>, <var data-var='time'>11:31</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>08:46</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>08:39</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>08:15</var> PDT Investigating - We are currently investigating an issue impacting GetFeedback Digital.

Digital web campaign responses page not loading in Legacy

Jun <var data-var='date'>10</var>, <var data-var='time'>18:04</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>16:08</var> PDT Monitoring - We have started to see some recovery in services with our provider. Please try logging in again. We'll continue to monitor the situation and update accordingly. Jun <var data-var='date'>10</var>, <var data-var='time'>04:44</var> PDT Identified - This issue is being caused by an outage with one of our downstream providers. Jun <var data-var='date'>10</var>, <var data-var='time'>04:26</var> PDT Investigating - Some users are unable to login to GetFeedback Direct. We are currently investigating this issue.

Error when logging in to GetFeedback Direct Account

Feb <var data-var='date'>20</var>, <var data-var='time'>09:25</var> PST Resolved - This issue has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>20:20</var> PST Update - http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>18:30</var> PST Monitoring - http://getfeedback-cx.com/ survey links, commonly sent through email campaigns, are inaccessible. We've taken the necessary steps on our end to address the issue, but full resolution requires action from a third party. We'll update here once the issue has been completely resolved.

http://getfeedback-cx.com/ survey links are not accessible

Jan <var data-var='date'>15</var>, <var data-var='time'>08:19</var> PST Resolved - We experienced a issue where GetFeedback was unreachable. This issue is now resolved

GetFeedback unreachable

Dec <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 3</var>, <var data-var='time'>10:23</var> PST Scheduled - We will be performing maintenance on Saturday, December 7, 2024 that will affect availability of the GetFeedback help center and chatbot. In the event that you need to contact our support team during this window, please email help@getfeedback.com (GetFeedback Direct) or support@usabilla.com (GetFeedback Digital) for assistance. We do not anticipate any impact to the GetFeedback apps or services during this maintenance.

Scheduled maintenance - GetFeedback help center

Dec <var data-var='date'> 3</var>, <var data-var='time'>21:29</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>21:20</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 3</var>, <var data-var='time'>20:54</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 3</var>, <var data-var='time'>20:53</var> PST Investigating - We are currently investigating this issue.

Issue impacting response collection on GetFeedback Direct surveys

Oct <var data-var='date'> 5</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>06:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>26</var>, <var data-var='time'>09:32</var> PDT Scheduled - GetFeedback requires maintenance downtime on the US site on Saturday, October 5 beginning at 6:30 AM Pacific Time. We anticipate it lasting approximately 4 hours. The EU site will not be impacted. During the maintenance window, the GetFeedback Direct platform will be unavailable, and respondents will not be able to take surveys. To ensure survey email invitations reach their recipients, email invitations will be held until service is restored. Once the update is complete, you'll regain access to your account and your surveys will begin collecting responses once more.

Scheduled maintenance on GetFeedback

Aug <var data-var='date'>29</var>, <var data-var='time'>12:15</var> PDT Resolved - This issue has been resolved. Dashboards and survey responses are now loading. Aug <var data-var='date'>29</var>, <var data-var='time'>11:49</var> PDT Identified - We're currently experiencing issues with the dashboards loading for GetFeedback Direct. Users won't be able to view responses on their dashboards at this time.

Dashboards failing to load

Aug <var data-var='date'>13</var>, <var data-var='time'>11:51</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>11:41</var> PDT Investigating - We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

Loading issues with results and dashboards

Aug <var data-var='date'> 7</var>, <var data-var='time'>08:18</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> PDT Investigating - We are currently investigating the issue. Status will be updated accordingly pending investigation.

Results tab from Campaign Overview not displaying responses

Jul <var data-var='date'>30</var>, <var data-var='time'>12:09</var> PDT Resolved - The issue has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>10:45</var> PDT Investigating - We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

Jul <var data-var='date'>23</var>, <var data-var='time'>14:39</var> PDT Resolved - The issue has been resolved and results are available to view. Jul <var data-var='date'>23</var>, <var data-var='time'>11:04</var> PDT Investigating - We are investigating an issue with results and dashboards not loading in the GetFeedback platform.

Jul <var data-var='date'> 5</var>, <var data-var='time'>03:51</var> PDT Resolved - This incident has been resolved. Web campaigns are displaying again without any errors. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:15</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 4</var>, <var data-var='time'>07:17</var> PDT Investigating - We are currently investigating this issue.

GetFeedback Digital Web Campaigns not displaying

Jul <var data-var='date'> 3</var>, <var data-var='time'>13:07</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:09</var> PDT Investigating - We're investigating an issue impacting the ability to view results on the GetFeedback platform.

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:02</var> PDT Resolved - All data is restored. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:46</var> PDT Monitoring - Some data has been restored and is now available to view. Engineering is actively working towards remediation and resolution to the issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:41</var> PDT Identified - Users unable to view survey responses on their dashboards during this period Jul <var data-var='date'> 2</var>, <var data-var='time'>09:21</var> PDT Investigating - We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

Jun <var data-var='date'>17</var>, <var data-var='time'>11:45</var> PDT Resolved - This incident has been resolved and results are now loading in the GetFeedback platform. Jun <var data-var='date'>17</var>, <var data-var='time'>11:37</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>05:22</var> PDT Investigating - We’re investigating an issue impacting the ability to view results on the GetFeedback platform.

Is GetFeedback down?

GetFeedback status is UNDER MAINTENANCE

Components with issues

Lastest published events

Database Upgrade

Customers are unable to contact support through our Help Center chatbot

Upcoming platform maintenance

GetFeedback Services, Components and Regions

Recent GetFeedback events

Database Upgrade

Customers are unable to contact support through our Help Center chatbot

Upcoming platform maintenance

Upcoming Platform Maintenance

GetFeedback Direct (https://app.getfeedback.com/) is down

Checkbox questions for In-Page Widgets not gathering data