Jul <var data-var='date'>29</var>, <var data-var='time'>13:19</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>12:54</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>11:09</var> UTC Investigating - We are currently investigating this issue.

Timeout on genially viewer

Apr <var data-var='date'>13</var>, <var data-var='time'>14:33</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>14:10</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>14:10</var> UTC Investigating - The Genially viewer is failing to load or display content properly and redirect to error page.

Genially viewer redirect to error page

Feb <var data-var='date'>19</var>, <var data-var='time'>11:53</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>11:29</var> UTC Identified - We have identified the root cause of the issue affecting the Genially viewer on certain browsers. A fix has been implemented and is currently being deployed. We will continue monitoring the situation to ensure full resolution. Thank you for your patience. Feb <var data-var='date'>19</var>, <var data-var='time'>10:48</var> UTC Investigating - The Genially viewer is failing to load or display content properly on some browsers. Users may experience blank screens, loading issues, or incomplete rendering. Investigation is needed to identify browser compatibility or recent update conflicts.

Genially Viewer Not Working on Certain Browsers

Feb <var data-var='date'>10</var>, <var data-var='time'>09:07</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:45</var> UTC Scheduled - We are working on internal improvements by updating our real-time collaboration system. This may cause some real-time collaboration features to be unavailable while the update is in progress.

Real-time collaboration system upgrade

Nov <var data-var='date'>19</var>, <var data-var='time'>16:12</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>19</var>, <var data-var='time'>15:06</var> UTC Scheduled - We are working on internal improvements by updating our production cluster. This can provoke some minor issues

Production cluster upgrade

Sep <var data-var='date'>23</var>, <var data-var='time'>15:23</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>15:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>14:34</var> UTC Identified - The issue has been identified and a fix is being implemented.

Partial errors and degraded performance in Genially

Sep <var data-var='date'>11</var>, <var data-var='time'>11:48</var> UTC Resolved - We had in issue with our database that provoked this problem Sep <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Investigating - We are currently investigating this issue.

Editor is down

Jun <var data-var='date'>26</var>, <var data-var='time'>08:54</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>08:31</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>08:22</var> UTC Investigating - Creates correctly the Genially, but later redirects to a 403 error. Later is possible to enter to edit the new creation

403 error when an user creates a new genially

Jun <var data-var='date'>10</var>, <var data-var='time'>17:45</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>11:20</var> UTC Identified - Due to ongoing issues with OpenAI services, some of the AI-powered features in our editor may not work as expected. We’re closely monitoring the situation and will restore full functionality as soon as the issue is resolved.

Issues with AI Features in the Editor

Jun <var data-var='date'> 4</var>, <var data-var='time'>10:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:22</var> UTC Investigating - We are currently investigating this issue.

May <var data-var='date'>27</var>, <var data-var='time'>09:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>09:17</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>09:05</var> UTC Investigating - In some creations our users receive a 500 errors entering to view and live sessions

500 errors in some creations

May <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>16:21</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>16:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>15:15</var> UTC Investigating - We are currently investigating this issue.

Bad Gateway errors in the View

May <var data-var='date'> 9</var>, <var data-var='time'>11:53</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 9</var>, <var data-var='time'>11:13</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 9</var>, <var data-var='time'>10:54</var> UTC Investigating - We detected an issue when users open their creations to edit or share

Problems in View and Editor with Firefox browsers

Apr <var data-var='date'>15</var>, <var data-var='time'>07:46</var> UTC Resolved - At 06:40 UTC we introduced a change in production that provoked the layers order is reversed when users open their Geniallys in the Editor. Due to autosave, these changes were automatically published to the View, affecting all the creations opened during this incident.

The layer order is reversed when users open their Geniallys in the Editor

Apr <var data-var='date'> 1</var>, <var data-var='time'>18:30</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>17:55</var> UTC Identified - The issue has been identified and a fix is being implemented.

Error getting geniallys in dashboard

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:35</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> UTC Investigating - We are currently investigating this issue.

PDF Download is not working properly

Apr <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:43</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:43</var> UTC Investigating - We are currently investigating this issue.

View not loading

Mar <var data-var='date'>18</var>, <var data-var='time'>09:33</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>17:16</var> UTC Investigating - Users are unable to import Google Slides into Genially. When attempting to do so, the process either fails to complete or the imported slides do not display correctly.

Unable to Import Google Slides into Genially

Mar <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>13:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>12:06</var> UTC Investigating - We are currently investigating this issue.

Problem with DNS

Mar <var data-var='date'>13</var>, <var data-var='time'>13:29</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>11:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>13</var>, <var data-var='time'>11:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>11:32</var> UTC Investigating - We are experiencing issues when trying to load our viewer in Genially. Users report that the viewer either fails to load completely, takes too long, or displays an error message. This issue is affecting multiple users across different browsers and devices.

Issue Loading Our Viewer in Genially

Mar <var data-var='date'>11</var>, <var data-var='time'>17:04</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>15:44</var> UTC Investigating - We are currently experiencing an issue with the PPTX and PDF import feature in Genially. Users may be unable to upload or convert these file formats at the moment. Our team is investigating the cause and working on a fix. We apologize for the inconvenience and appreciate your patience. Further updates will be provided as soon as possible. Thank you for your understanding.

PPTX and PDF Import not working

Mar <var data-var='date'>11</var>, <var data-var='time'>13:40</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>08:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>08:54</var> UTC Scheduled - We are working on internal improvements by updating our production cluster. This can provoke some minor issues

Mar <var data-var='date'>11</var>, <var data-var='time'>13:40</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>12:57</var> UTC Investigating - We are currently performing updates on some of our services. During this time, you may experience temporary disruptions or degraded performance. Our team is working to complete the updates as quickly as possible. Thank you for your patience and understanding.

Incident with scheduled maintenance

Mar <var data-var='date'> 5</var>, <var data-var='time'>11:03</var> UTC Resolved - An improvement introduced in the editor provoked the issue Mar <var data-var='date'> 5</var>, <var data-var='time'>10:00</var> UTC Identified - The issue has been identified and a fix is being implemented.

Drag elements in the editor is failing

Feb <var data-var='date'>28</var>, <var data-var='time'>10:35</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>10:24</var> UTC Monitoring - The generative AI feats related with translations, content improvements, interactive questions and images are failing because a provider problem. We are in communication with the provider to resolve the issue Feb <var data-var='date'>28</var>, <var data-var='time'>09:24</var> UTC Update - We are investigating the issue it may be related with one of our providers Feb <var data-var='date'>28</var>, <var data-var='time'>09:17</var> UTC Investigating - We are currently investigating this issue.

Is Genially down?

Genially status is UP

Lastest published events

Timeout on genially viewer

Genially viewer redirect to error page

Genially Viewer Not Working on Certain Browsers

Genially Services, Components and Regions

Recent Genially events

Timeout on genially viewer

Genially viewer redirect to error page

Genially Viewer Not Working on Certain Browsers

Real-time collaboration system upgrade

Production cluster upgrade

Partial errors and degraded performance in Genially