Sep <var data-var='date'>22</var>, <var data-var='time'>10:49</var> UTC Resolved - Our investigation found no ongoing issue, and we’re closing this alert. We apologise for any confusion and appreciate your patience. Sep <var data-var='date'>22</var>, <var data-var='time'>10:13</var> UTC Investigating - We are currently investigating intermittent errors in some widgets. We'll provide updates as we learn more.

Some widgets intermittently failing to load

Sep <var data-var='date'> 1</var>, <var data-var='time'>06:35</var> UTC Resolved - The issue affecting some dashboards from not displaying correctly has now been resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues. Aug <var data-var='date'>31</var>, <var data-var='time'>13:40</var> UTC Monitoring - We've released an update to resolve the issue, and dashboards should now be loading as expected. We'll continue to monitor the situation. Aug <var data-var='date'>28</var>, <var data-var='time'>15:27</var> UTC Identified - We have identified the issue preventing some dashboards from loading correctly, and our team is working on a fix. We'll provide further updates as we have more information. Aug <var data-var='date'>28</var>, <var data-var='time'>13:39</var> UTC Investigating - We’re investigating an issue affecting some customers in which dashboards may appear blank. Our team is actively working to identify the cause and restore normal dashboard functionality. We’ll provide another update as soon as we have more information.

Investigating issues with dashbords displaying blank

Aug <var data-var='date'>21</var>, <var data-var='time'>17:18</var> UTC Resolved - The issue affecting Dropbox accounts has been resolved, and widgets are loading normally. If you continue to have any issues, please reach out to our team at support@geckoboard.com, and we'll help further. Aug <var data-var='date'>21</var>, <var data-var='time'>14:32</var> UTC Monitoring - Dropbox implemented a fix at 14:26 UTC, and widgets are gradually coming back online. We’re continuing to monitor the situation. Aug <var data-var='date'>21</var>, <var data-var='time'>14:09</var> UTC Identified - Some customers are experiencing issues with their Dropbox widgets not loading due to an ongoing Dropbox incident: https://status.dropbox.com/incidents/q9v98cvgfbms. We’re monitoring the situation and will share another update as soon as we have more information.

Issues with Dropbox widgets not loading

Aug <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC Resolved - Our payment provider has resolved the outage affecting billing and the subscription management API. If you are experiencing any issues with your subscription, please contact our team directly at support@geckoboard.com for further assistance. Aug <var data-var='date'>18</var>, <var data-var='time'>15:22</var> UTC Identified - We are aware of a service outage with our payment platform provider that is affecting recurring billing and the subscription management API, which may prevent some users from making payments or changing plans. We will provide further updates as information becomes available.

Partial outage affecting subscription management and billing portal

Jul <var data-var='date'>16</var>, <var data-var='time'>12:34</var> UTC Resolved - The Campaign Monitor issue has been resolved by their team. Jul <var data-var='date'>16</var>, <var data-var='time'>11:32</var> UTC Identified - We are aware of an incident affecting Campaign Monitor (https://status.campaignmonitor.com/incident/692706), which will be affecting customer widgets using the integration. Their team is aware of the issue and are working on a fix.

Disruption affecting Campaign Monitor

Jul <var data-var='date'>16</var>, <var data-var='time'>10:48</var> UTC Resolved - The issue affecting SSO sign-in has been resolved. The upstream provider deployed a fix and confirmed recovery, and SSO logins are working normally again (https://status.workos.com/) All other platform functionality remained unaffected throughout. If you're still having trouble signing in, please reach out to support@geckoboard.com. Jul <var data-var='date'>16</var>, <var data-var='time'>08:32</var> UTC Identified - We're aware of an issue preventing some customers from signing in via Single Sign-On (SSO). This is caused by an outage at a third-party authentication provider, and their team is actively working on a fix. Users who sign in with an email address and password can log in as usual. All other parts of our platform remain fully operational. We're monitoring closely and will post updates here as we know more.

Login issues affecting SSO users

Jul <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:35</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:34</var> UTC Scheduled - We will be applying essential OS security updates to a number of the databases which power the Geckoboard app. During this time, the Geckoboard app will be temporarily unavailable. We expect the update to take no longer than 2 minutes and will be monitoring closely. We apologise for the inconvenience and will keep you posted with progress. Thank you for your patience.

Required database restart

Jun <var data-var='date'>29</var>, <var data-var='time'>13:22</var> UTC Resolved - The issue affecting legacy dashboards has now been resolved. Thank you for your patience while we worked on a fix. If you continue to experience any issues, please contact us at support@geckoboard.com. Jun <var data-var='date'>29</var>, <var data-var='time'>13:02</var> UTC Monitoring - We've released an update to resolve the issue. All dashboards should be loading seamlessly again. We'll continue monitoring the situation and update you shortly. Jun <var data-var='date'>29</var>, <var data-var='time'>12:34</var> UTC Identified - We’re investigating an issue affecting some customers using our legacy dashboards, in which they may fail to load. We’ve identified the root cause and are actively working on a fix. We’ll provide another update as soon as we have more information.

Some legacy dashboards unavailable

Jun <var data-var='date'>25</var>, <var data-var='time'>10:50</var> UTC Completed - The maintenance has been completed successfully. Thanks again for your patience! Jun <var data-var='date'>25</var>, <var data-var='time'>10:06</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>10:05</var> UTC Scheduled - We will be performing some essential database updates during the next 90 minutes. Some customers may experience brief (around 1 minute) interruptions their Zendesk, Salesforce and Spreadsheets integrations while we do this. Please reach out to our Customer Success team if you have any questions or require support. Thank you for your patience.

Essential database maintenance

Jun <var data-var='date'>23</var>, <var data-var='time'>16:23</var> UTC Resolved - A fix has been implemented for the issue preventing some users from adding or editing dashboard widgets, and widgets can now be added and edited normally. If you continue to experience any unexpected behavior, please reach out to our team at support@geckoboard.com for further assistance. Jun <var data-var='date'>23</var>, <var data-var='time'>16:05</var> UTC Investigating - We are currently investigating an issue preventing some users from adding or editing dashboard widgets. We will provides updates as more information is available.

Adding and Editing widgets failing to load the selection screen for some dashboards

Jun <var data-var='date'>19</var>, <var data-var='time'>16:42</var> UTC Resolved - Service incident related to Spreadsheets is now resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues. Jun <var data-var='date'>19</var>, <var data-var='time'>16:28</var> UTC Monitoring - We've released an update to resolve the issues with the Spreadsheets widgets. We'll continue monitoring the situation and update you shortly Jun <var data-var='date'>19</var>, <var data-var='time'>16:14</var> UTC Investigating - We are currently investigating issues with Spreadsheets widgets. We'll provide updates as we learn more.

Investigating issues with Spreadsheets data sources

Jun <var data-var='date'> 3</var>, <var data-var='time'>18:40</var> UTC Resolved - The issue impacting Shopify connections has been resolved. Please reach out to support@geckoboard.com if you are experiencing any further issues. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> UTC Monitoring - A fix has been implemented, and we are monitoring. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:38</var> UTC Identified - We are currently investigating whether this is related to an ongoing outage on Shopify's side affecting admins, storefronts, checkouts, and Retail POS. You can follow Shopify's own status updates at https://www.shopifystatus.com. We will update this page as we learn more. Jun <var data-var='date'> 3</var>, <var data-var='time'>13:53</var> UTC Investigating - We are currently investigating an issue with our Shopify integration, and we'll provide updates as we learn more.

Investigating issues with Shopify

May <var data-var='date'>16</var>, <var data-var='time'>14:56</var> UTC Completed - The maintenance has been completed successfully. Thank you for your patience. Please don't hesitate to reach out to our Customer Success team if you encounter any issues, and have a great weekend! May <var data-var='date'>16</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>15:50</var> UTC Scheduled - We will be performing essential maintenance on a database which powers a subset of Geckoboard integrations. New Zendesk Integration Connections will defer importing data until the maintenance is complete. Existing connections and associated dashboard instruments will continue to work as normal. We aim to complete the work as quickly as possible to minimise interruption and will post updates as we progress. Thank you for your patience.

May <var data-var='date'>14</var>, <var data-var='time'>12:57</var> UTC Resolved - Service incident related to widgets not refreshing is now resolved. Please contact us at support@geckoboard.com if you experience any further issues. May <var data-var='date'>14</var>, <var data-var='time'>12:52</var> UTC Monitoring - We've released an update to resolve the issues with widgets not refreshing. We'll continue monitoring the situation and update you shortly May <var data-var='date'>14</var>, <var data-var='time'>12:39</var> UTC Identified - We have identified the root cause for the issue that is currently preventing widgets from refreshing and are currently working on its fix. More info to follow. May <var data-var='date'>14</var>, <var data-var='time'>11:55</var> UTC Investigating - We are currently investigating potential issues with widgets not refreshing. We'll provide updates as we learn more.

Issues with widgets not refreshing

May <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>09:52</var> UTC Update - Due to some storage-related tasks taking longer than anticipated, we've had to extended the maintenance window. This is so that we can complete the work and avoid any further disruptions by deferring it. New Aircall, Hubspot and Pipedrive connections will process their initial imports once the work is complete. Existing connections remain unaffected. Please reach out to our Customer Success team if you need any help or support. Thank you for your patience and please accept our apologies for the delay. May <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> UTC Scheduled - We will be performing essential maintenance on a database which powers a subset of Geckoboard integrations. New Aircall, Hubspot and Pipedrive Integration Connections will defer importing data until the maintenance is complete. Existing connections and associated dashboard instruments will continue to work as normal. We aim to complete the work as quickly as possible to minimise interruption and will post updates as we progress. Thank you for your patience.

May <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> UTC Resolved - Service incident related to the Klaviyo integration is now resolved. Please contact us at support@geckoboard.com if you experience any further issues. May <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> UTC Monitoring - We've released an update, and everything should be working as expected again. We'll continue monitoring the situation. May <var data-var='date'> 6</var>, <var data-var='time'>07:56</var> UTC Identified - We have identified the root cause and are currently working on a fix. May <var data-var='date'> 6</var>, <var data-var='time'>07:47</var> UTC Investigating - Due to Klaviyo's outage, the widgets are no longer working. We are currently investigating this issue, and we'll provide updates as we learn more.

Investigating issues with Klaviyo

Apr <var data-var='date'>30</var>, <var data-var='time'>14:09</var> UTC Resolved - Service incident affecting HubSpot, Aircall and Pipedrive refresh times is now resolved. Please contact us at support@geckoboard.com if you experience any further issues. Apr <var data-var='date'>30</var>, <var data-var='time'>13:43</var> UTC Identified - We have identified the root cause of the issue affecting HubSpot, Aircall and Pipedrive refresh times

Identified issues affecting HubSpot, Aircall and Pipedrive refresh times

Apr <var data-var='date'>25</var>, <var data-var='time'>09:26</var> UTC Completed - The upgrade has been completed successfully. Thank you for your patience. If you see any issues, please reach out to us. Apr <var data-var='date'>25</var>, <var data-var='time'>09:06</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>09:56</var> UTC Scheduled - We’re performing maintenance on databases which power a number of Geckoboard integrations. During this time, some integrations, including Datasets, Aircall, TikTok & Monday will be temporarily unavailable. The interruption is expected to last no longer than 30 minutes. We apologize for any inconvenience and appreciate your understanding.

Apr <var data-var='date'>14</var>, <var data-var='time'>14:19</var> UTC Resolved - We've successfully resolved the underlying issue. Thank you for your patience. Apr <var data-var='date'>14</var>, <var data-var='time'>11:24</var> UTC Update - Our engineers have isolated the cause and we're working on ensuring that the issue does not recur. We'll update you once the issue is fully resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>09:44</var> UTC Identified - We're aware of an issue which may be causing some users to be unable to load the Geckoboard app or post to their Datasets endpoints. We've identified the cause and are working on a fix.

Intermittent dashboard/login issues

Mar <var data-var='date'>24</var>, <var data-var='time'>20:58</var> UTC Resolved - The issue impacting MS Teams has been resolved. New connections and snapshots are working again as expected. Please reach out to our team at support@geckoboard.com if you have any further trouble with your MS Teams connections. Mar <var data-var='date'>24</var>, <var data-var='time'>19:12</var> UTC Investigating - We are experiencing an issue that may prevent connecting with MS Teams, as well as degraded performance with snapshots/notifications posting to MS Teams channels. We are currently investigating and awaiting further information from Microsoft on the scope of the issue. We will provide further details as they are available.

MS Teams Snapshots and Notifications

Mar <var data-var='date'>17</var>, <var data-var='time'>14:55</var> UTC Resolved - The incident involving Slack connections has now been resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you need any further assistance. Mar <var data-var='date'>17</var>, <var data-var='time'>14:34</var> UTC Monitoring - We've released an update to resolve the issues with Slack connections and are continuing to monitor the situation. We will provide further updates as they are available. Mar <var data-var='date'>17</var>, <var data-var='time'>14:23</var> UTC Investigating - We are currently investigating an issue preventing users from creating new Slack connections. We'll provide updates as we learn more.

Investigating issues with Slack connections

Mar <var data-var='date'>10</var>, <var data-var='time'>16:46</var> UTC Resolved - The incident involving some widgets failing to load on TV screens has now been resolved. Thank you for your patience. Please contact us at support@geckoboard.com if you need any further assistance. Mar <var data-var='date'>10</var>, <var data-var='time'>16:23</var> UTC Monitoring - A fix has been implemented for widgets failing to load on TV screens, and we are monitoring the results. We will provide further updates as they are available. Mar <var data-var='date'>10</var>, <var data-var='time'>16:13</var> UTC Investigating - We are currently investigating an issue causing some dashboard widgets to fail to load over TV connections. We have identified the cause and are currently working to resolve it. We'll provide another update soon.

Widgets Fail to Load on TV Screens

Mar <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> UTC Resolved - The issue affecting the creation of new Aircall integrations has been fully resolved. All services are operating normally. Please contact us at support@geckoboard.com if you experience any further issues. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:57</var> UTC Monitoring - The fix is out! All connections, including newly created ones, are functioning as expected. Please get in touch if you still notice any issues. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:42</var> UTC Investigating - We’re currently investigating an issue affecting users attempting to create new Aircall integrations. Existing Aircall connections remain unaffected at this time.

Investigating issues with new Aircall connections

Feb <var data-var='date'>23</var>, <var data-var='time'>15:34</var> UTC Resolved - We have sent reconnection emails to all affected customers, and you can also reconnect in the app from https://app.geckoboard.com/admin/connections. Thank you for your patience. Please contact us at support@geckoboard.com if you experience any further issues or have questions. Feb <var data-var='date'>23</var>, <var data-var='time'>10:56</var> UTC Identified - We have identified that the issue with Airtable connections was caused by an Airtable outage on Friday (Feb 21, 2026). The outage affected the tokens we use to fetch Airtable data, rendering them invalid. To resolve this issue, affected customers need to reconnect their connections from https://app.geckoboard.com/admin/connections. We will also reach out to any affected customers separately via email. For any further questions, please feel free to contact our support team at support@geckoboard.com. Feb <var data-var='date'>23</var>, <var data-var='time'>09:18</var> UTC Investigating - We are currently investigating issues with the Airtable integration. We'll provide updates as we learn more.

Investigating issues with Airtable connections

Feb <var data-var='date'>23</var>, <var data-var='time'>10:41</var> UTC Resolved - This issue affecting password resets is now resolved. If you still experience any difficulties, please get in touch with our support team at support@geckoboard.com. Feb <var data-var='date'>23</var>, <var data-var='time'>09:29</var> UTC Identified - We have identified the root cause of the password reset issue and are currently working on a solution. Feb <var data-var='date'>23</var>, <var data-var='time'>09:13</var> UTC Investigating - We are currently investigating issues with password resets. We'll provide updates as we learn more.

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Lastest published events

Some widgets intermittently failing to load

Investigating issues with dashbords displaying blank

Issues with Dropbox widgets not loading

Geckoboard Services, Components and Regions

Recent Geckoboard events

Some widgets intermittently failing to load

Investigating issues with dashbords displaying blank

Issues with Dropbox widgets not loading

Partial outage affecting subscription management and billing portal

Disruption affecting Campaign Monitor

Login issues affecting SSO users