Apr <var data-var='date'>27</var>, <var data-var='time'>12:23</var> MDT Monitoring - We know many customers have been dealing with an unacceptable increase in spam, including repeated scam messages from changing senders and subject lines. We want you to know this issue has our full attention, and we have been actively deploying new protections designed specifically to respond to the more aggressive and fast-changing spam campaigns we are seeing today. We have now introduced a new adaptive spam learning system, custom built by GearHost to improve how unwanted email is identified and filtered over time. This system is designed to become more accurate as it learns from real-world mailbox activity, helping us better separate legitimate messages from junk, even when spam patterns shift quickly. How you can help train the system: 1. If you receive spam in your inbox, please use the "Move to Junk" option in SmarterMail. 2. If you find a legitimate email in your Junk folder, please mark it as "Not Junk." These actions directly help train the filtering system. As more messages are correctly classified, the system improves its ability to automatically make the right decision in the future. In short, the more it learns, the better it gets. At this time, the new spam learning system is currently enabled on the encke.gearhost.com mail server. Customers who would like to take advantage of these enhanced protections now can be moved to this server free of charge. We do not expect any issues with this move, and our team can assist with the process as needed. This is part of our broader commitment to delivering secure, reliable, business-ready hosting and email services. We continue to invest in smarter protection, better filtering intelligence, and a stronger overall customer experience across the GearHost platform. If you continue to experience unusual spam activity, false positives, or any other email filtering issues, please let our support team know. Customer reports remain incredibly valuable and help us continue refining the system. We appreciate your patience while we improve this experience, and we will continue sharing updates as we expand these protections further.

Enhanced Adaptive Spam Protection for GearHost Email

Jan <var data-var='date'>16</var>, <var data-var='time'>23:00</var> MST Resolved - We have seen no issues since our last update, so we are closing this incident. Jan <var data-var='date'>16</var>, <var data-var='time'>15:01</var> MST Monitoring - Our Denver OPS team has successfully restored network connectivity to all regions. We are actively monitoring the situation and will keep the incident open until we are comfortable with the results. If you encounter any further issues, please open a support ticket at support@gearhost.com. Jan <var data-var='date'>16</var>, <var data-var='time'>14:36</var> MST Update - The Denver OPS team continues to identify wedged tables and process throughout the network. We are continuing to make progress through each access layer device. We ask that customers report back their current status to assist in the effort. Jan <var data-var='date'>16</var>, <var data-var='time'>12:45</var> MST Identified - The Denver OPS team has identified the issue, and a fix has been pushed out. We ask that all customers verify their connectivity and let us know if you're still experiencing any issues. Jan <var data-var='date'>16</var>, <var data-var='time'>11:44</var> MST Update - The Denver OPS team is continuing to investigate this issue. Jan <var data-var='date'>16</var>, <var data-var='time'>10:59</var> MST Update - The Denver OPS team is continuing to investigate this issue. Jan <var data-var='date'>16</var>, <var data-var='time'>10:22</var> MST Update - The Denver OPS team continues to investigate the issue. We have removed bouncing peers which could be contributing to the issue. Additionally, we continue to isolate the issue by power cycling one core router at a time. Jan <var data-var='date'>16</var>, <var data-var='time'>09:50</var> MST Update - The Denver OPS team has identified a routing issue in the Denver market. IP Cores were impacted, causing a reset of the routing process on some routers. Routing and connectivity has returned but we are still experiencing brief interruptions. Jan <var data-var='date'>16</var>, <var data-var='time'>09:37</var> MST Investigating - Our networking team has been alerted to a large-scale network outage currently impacting the Denver network area. This outage is affecting a significant number of people and data centers in the Denver region. Our networking team is actively collaborating with our on-site data center partner to address this issue and ensure the stability of our services in the affected area. Please be assured that this incident is entirely unrelated to the outage experienced in the past few days. We understand the frustration and inconvenience this situation may cause, and we are working diligently to resolve it as quickly as possible. If you have any immediate concerns or require assistance, please do not hesitate to reach out to our support team at support@gearhost.com

ISP Network Disruption

Jan <var data-var='date'>15</var>, <var data-var='time'>23:45</var> MST Resolved - We are pleased to report that the recent service issues have stabilized, and we are confident in marking them as resolved. The hard work and dedication of our team have paid off, and we want to extend our gratitude for your patience throughout this challenging period. As we move forward, we are committed to providing you with transparency and insights into what transpired. In the coming days, we will be posting a Root Cause Analysis (RCA) on this platform. This detailed report will outline the events and factors that led to the outage and the steps we have taken to prevent similar incidents in the future. We understand the importance of continuous improvement and learning from our experiences. Your feedback and support have been invaluable, and we will use these insights to enhance our services further. Once again, we apologize for any disruption this may have caused and thank you for entrusting us with your business. If you have any immediate concerns or require further assistance, please don't hesitate to reach out to our support team at support@gearhost.com. Thank you for your understanding and cooperation. Jan <var data-var='date'>13</var>, <var data-var='time'>10:02</var> MST Update - We want to keep you updated on our ongoing efforts to fully restore all services following the recent outage. While a significant portion of our CloudSites and CloudServers are now online, we are actively working to address the remaining issues. As of now, there are a few CloudSites that are still experiencing issues, and we want to assure you that our team is dedicated to resolving these as swiftly as possible. Furthermore, we are aware of performance issues affecting MSSQL8 and MSSQL3. To tackle these problems head-on, we are in the process of pushing updates to these servers. These updates are designed to improve performance and ensure a smoother experience for our users. We understand the importance of having all services running seamlessly, and we appreciate your patience as we work diligently to achieve that goal. If you encounter any ongoing issues or have specific concerns, please do not hesitate to reach out to our support team at support@gearhost.com. Once again, we apologize for any inconvenience this outage may have caused, and we are committed to providing you with the best service possible. Thank you for your understanding. Jan <var data-var='date'>12</var>, <var data-var='time'>15:00</var> MST Update - We are pleased to inform you that significant progress has been made in resolving the extended outage we experienced earlier. As of now, we have successfully restored all mail servers and database servers to full functionality. Additionally, we have brought a substantial portion of our CloudSites and approximately 80% of our CloudServers back online. Our dedicated team continues to work diligently to ensure that all services are fully operational. If you are still experiencing any issues with our services, we kindly request you to open a support ticket by emailing us at support@gearhost.com. Our support team is standing by to assist you and address any lingering concerns. We understand the inconvenience this outage may have caused, and we are committed to providing you with the best possible support during this time. Thank you for your patience and understanding as we work to restore normalcy, and we apologize for any disruption you may have encountered. Jan <var data-var='date'>11</var>, <var data-var='time'>15:00</var> MST Update - Dear Valued Customers, We want to provide you with an important update regarding the extended outage we have been experiencing. We understand how disruptive this has been for you, and we sincerely apologize for the inconvenience caused. The good news is that we have made significant progress in resolving the issue. Our dedicated team has been working tirelessly to address the underlying problems, and we are now in the process of pushing out a fix and restoring our servers. Here's what you need to know: Mail Servers: We are actively working on bringing our mail servers back to full functionality. While there may still be some residual delays, we anticipate a swift resolution, and your email services should be operational shortly. Customer Websites and Databases: We are pleased to report that customer websites and databases are gradually coming back online as we speak. Please expect some intermittent access as the restoration process continues, but we are committed to ensuring full functionality is restored as quickly as possible. We understand that you may have numerous questions and concerns about this incident. Rest assured; we are committed to providing you with a detailed Root Cause Analysis (RCA) once we have completed our investigations. This will help shed light on the events that led to this outage and the steps we are taking to prevent future occurrences. Your patience and understanding during this challenging time are greatly appreciated. We are doing everything in our power to ensure that your services are fully restored as quickly as possible. Please stay tuned to this status page for further updates, and feel free to reach out to our support team if you have any immediate concerns. Once again, we sincerely apologize for any disruption this outage has caused and thank you for your continued trust in our services. Jan <var data-var='date'>10</var>, <var data-var='time'>08:02</var> MST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>10</var>, <var data-var='time'>04:25</var> MST Investigating - We are currently investigating an issue in our Denver Datacenter. We will provide an update when we have more information

Denver Datacenter outage

Jan <var data-var='date'>10</var>, <var data-var='time'>04:22</var> MST Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>00:07</var> MDT Monitoring - MySQL2 and MySQL3 servers are back online and working as expected. Some users were migrated to new servers and were notifeid via ticket/email. if you have questions please open a support ticket. We will post a more detailed postmortem in the next 24 hours. Apr <var data-var='date'>25</var>, <var data-var='time'>09:30</var> MDT Identified - We have found the root cause and are working to bring both servers back online. Apr <var data-var='date'>25</var>, <var data-var='time'>06:15</var> MDT Investigating - We are looking into our MySQL02 & MySQL03 servers. Select users are reporting issues with databases hosted on these servers. We will provide an update once we know more.

MySQL02 & MySQL03

Jan <var data-var='date'>17</var>, <var data-var='time'>23:00</var> MST Resolved - The maintenance is complete. Jan <var data-var='date'>17</var>, <var data-var='time'>22:38</var> MST Identified - We are doing emergency maintenance on our MySQL02 server in our Denver datacenter. You will see intermittent connectivity issues. We'll update this posting once this maintenance is complete. We don't anticipate more than 30 minutes of downtime.

MySQL02 Emergency Maintenance

Jul <var data-var='date'>15</var>, <var data-var='time'>09:00</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>08:29</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>08:00</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>15</var>, <var data-var='time'>07:00</var> MDT Investigating - We are currently investigating an issue with CloudSite Availablity. We will provide updates once we have more information.

CloudSite Service Unavailable

Jul <var data-var='date'>15</var>, <var data-var='time'>02:45</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>22:54</var> MDT Investigating - We are completing some emergency maintenance on GearHost.com and the My.GearHost.com Portal. Productions CloudSites, Databases, and Mial Servers are unaffected and online. You will not be able to log in until this maintenance is complete.

GearHost.com and my.gearhost.com Portal

Jul <var data-var='date'>14</var>, <var data-var='time'>21:58</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>19:45</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>19:22</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>18:30</var> MDT Investigating - Our team is currently investigating network latency some customers are having in specific regions. We'll provide an update with more information soon.

Network Latency

Dec <var data-var='date'>23</var>, <var data-var='time'>14:34</var> MST Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>11:49</var> MDT Update - We have postponed the free CloudSite deletions as some customers were not receiving our notification email. Free CloudSites will start getting deleted 10/01/2021. Please upgrade your plan or migrate data off. Once deleted we will be unable to recover files. Jun <var data-var='date'> 2</var>, <var data-var='time'>23:21</var> MDT Investigating - Today we are announcing the end of the free CloudSite plan. As of today June 3rd, 2021 the free CloudSite plan will be removed from the GearHost Portal. For now, any existing free CloudSites will stay active for at least 30 days. 30 days from today all customers that do not have a paid service will lose their free CloudSite whether its actively used or not. Please read the rest of our blog: https://www.gearhost.com/blog/free-cloudsite-plan-end-of-life

Free CloudSite End of Life

Sep <var data-var='date'> 5</var>, <var data-var='time'>03:45</var> MDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>23:45</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>11:53</var> MDT Scheduled - Our network team will be working on upgrades for the core switches. There will be some intermittent connection issues during the time of this maintenance window. Downtime should be less than 10 to 15 minutes.

Network Core Upgrades

Jun <var data-var='date'>29</var>, <var data-var='time'>12:53</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>12:00</var> MDT Monitoring - The Engineers have identified a DDoS attack destined for a customer and have diverted the traffic. The performance issues should be resolved at this point. We are monitoring the fix. Jun <var data-var='date'>29</var>, <var data-var='time'>11:16</var> MDT Investigating - Our datacenter partner has their Engineer currently investigating intermittent connectivity and packet loss. Right now performance is degraded but some traffic is working fine.

Intermittent Connectivity and Packet Lost DEN1

Jun <var data-var='date'> 2</var>, <var data-var='time'>23:20</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>14:45</var> MDT Investigating - Our team is currently investigating the error users are receiving when searching for documents. We will provide an update shortly.

Documentation Error

May <var data-var='date'>20</var>, <var data-var='time'>12:48</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>11:45</var> MDT Identified - Our team has identified the issue and is working on a fix. In the meantime, if you notice your CloudSites are taking a while to destroy please open a support ticket from our portal. Once the overall issue is resolved we'll update you via ticket and ensure you are not billed for any CloudSites that were destroyed late. May <var data-var='date'>16</var>, <var data-var='time'>06:30</var> MDT Investigating - Our engineers are currently investigating CloudSite Destroy times. An update will be provided ASAP.

CloudSite Destroying Delay

May <var data-var='date'>19</var>, <var data-var='time'>11:05</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>10:04</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>09:55</var> MDT Investigating - Our network team is currently investigating an attack on the GearHost homepage and our Portal login. We will provide more information once we fix this. This is not affecting user services. Just the home page and log in.

DDOS Attack

May <var data-var='date'>12</var>, <var data-var='time'>08:30</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>08:27</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>08:20</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>12</var>, <var data-var='time'>08:18</var> MDT Investigating - We are currently investigating this issue.

Mail4 Slowness

Apr <var data-var='date'>26</var>, <var data-var='time'>23:14</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>22:30</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>26</var>, <var data-var='time'>22:00</var> MDT Investigating - Our engineers are in the process of completing some emergency maintenance on our Mail1 server. We apologize for the convenience on the short notice. This is to help with the overall performance issues on mail1 the past few weeks.

Emergency Mail1 Maintenance

Mar <var data-var='date'> 1</var>, <var data-var='time'>09:41</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 1</var>, <var data-var='time'>09:26</var> MST Investigating - We are currently investigating this issue.

Mail Server 1 Slow Load Times

Feb <var data-var='date'>23</var>, <var data-var='time'>09:30</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>09:20</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>09:14</var> MST Update - We are continuing to investigate this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>09:14</var> MST Investigating - We are currently investigating this issue.

Mail Server 1 Slowness

Feb <var data-var='date'>10</var>, <var data-var='time'>12:00</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>11:54</var> MST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>10</var>, <var data-var='time'>11:40</var> MST Investigating - Our team is currently investigating an issue with our mail servers. Mail is being sent and received but is delayed. We will provide an update shortly.

Mail Server Delay

Jan <var data-var='date'>30</var>, <var data-var='time'>04:00</var> MST Resolved - The maintenance is complete. Jan <var data-var='date'>30</var>, <var data-var='time'>02:45</var> MST Monitoring - Maintenance is complete. We are continuing to monitoring all systems. Jan <var data-var='date'>30</var>, <var data-var='time'>00:00</var> MST Investigating - Our network team is completing some emergency maintenance at this time. You may experience network blips and slow load times. We will update this once maintenance is complete.

Emergency Network Maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>00:00</var> MST Resolved - Our network team is completing some emergency maintenance at this time. You may experience network blips and slow load times. We will update this once maintenance is complete.

Dec <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'> 7</var>, <var data-var='time'>21:08</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 7</var>, <var data-var='time'>21:01</var> MST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 7</var>, <var data-var='time'>20:53</var> MST Investigating - Our engineers are currently investigating an ongoing network issue that is affecting a small number of our customers. We will post and update when we have more information.

Network Connectivity

Oct <var data-var='date'>13</var>, <var data-var='time'>10:52</var> MDT Resolved - The implemented fix has resolved the overall issue. We will provide a post mortem once we gather all information. Thank you all for your patience and understanding. We are working internally and with our partners to ensure this does not happen again. Oct <var data-var='date'>13</var>, <var data-var='time'>05:08</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>04:34</var> MDT Identified - The issue has been identified. It is at the ISP level. We are currently awaiting more information. We will provide an ETA when possible. Oct <var data-var='date'>13</var>, <var data-var='time'>01:30</var> MDT Investigating - Our engineers are looking into the issues some users are experiencing. We will provide an update as we get them.

Intermittent Network Issues

Sep <var data-var='date'>22</var>, <var data-var='time'>03:00</var> MDT Resolved - Our engineers are aware of the 400 errors some users are experiencing in the portal. We have a fix being pushed out. Things should start functioning as normal soon.

Portal 400 Errors

Jun <var data-var='date'> 6</var>, <var data-var='time'>01:57</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:57</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 6</var>, <var data-var='time'>00:56</var> MDT Scheduled - We will be undergoing scheduled maintenance during this time.

Is GearHost down?

GearHost status is DEGRADED

Components with issues

Lastest published events

Enhanced Adaptive Spam Protection for GearHost Email

ISP Network Disruption

Denver Datacenter outage

GearHost Services, Components and Regions

Recent GearHost events

Enhanced Adaptive Spam Protection for GearHost Email

ISP Network Disruption

Denver Datacenter outage

MySQL02 & MySQL03

MySQL02 Emergency Maintenance

CloudSite Service Unavailable