Sep <var data-var='date'>28</var>, <var data-var='time'>12:57</var> EDT Resolved - A fix for the issue has been deployed and activations, plan changes, and cancellations are working as expected again Sep <var data-var='date'>28</var>, <var data-var='time'>12:42</var> EDT Identified - We are experiencing technical issues causing delays in subscription activations, plan changes, and cancellations. Requests submitted during this period may take longer than normal to complete. Existing active subscriptions remain operational.

Subscription activations, plan changes, or cancellations delayed

Sep <var data-var='date'>17</var>, <var data-var='time'>14:59</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>14:17</var> EDT Identified - We are experiencing technical issues causing some satellite messaging delays (for Iridium SBD satellite devices). This does not affect SOS messaging.

Satellite messaging delays

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:56</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 9</var>, <var data-var='time'>20:04</var> EDT Investigating - We are experiencing technical issues causing satellite messaging delays (for some SBD satellite devices). This does not affect SOS messaging.

Sep <var data-var='date'> 1</var>, <var data-var='time'>23:22</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:16</var> EDT Investigating - Subscription activation, plan change, and cancelation requests are currently delayed. Any pending actions will complete once the issue is resolved. We recommend waiting to activate or make changes to subscriptions until this issue is resolved.

Garmin Subscription Services Outage

Aug <var data-var='date'>27</var>, <var data-var='time'>20:03</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>20:03</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>17:45</var> EDT Investigating - Iridium device activations, plan changes, and cancellations are currently delayed. Any pending changes will complete when service is restored. We recommend waiting to activate, deactivate, or change plans on your device until this incident is resolved.

Iridium Device Activations and Plan Changes Delayed

Aug <var data-var='date'>15</var>, <var data-var='time'>02:39</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>09:23</var> EDT Scheduled - During this maintenance window, all plan changes and activations will be delayed. We recommend waiting until after the maintenance to make any changes. Length of Time: 4 hours Schedule: 08/15/26 from 12:00 AM Central Time (CDT) (5:00 AM UTC) to 4:00 AM Central Time (CDT) (9:00 AM UTC)

Maintenance Notice: Garmin Services - subscription activation/plan changes

Aug <var data-var='date'>13</var>, <var data-var='time'>14:32</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>13:40</var> EDT Investigating - Some customers may experience issues accessing the Explore website. These issues do not impact device messaging or SOS functionality.

Garmin Explore website inaccessible for some customers

Jul <var data-var='date'>20</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>13:06</var> EDT Identified - Some customers may experience issues with viewing some Alpha LTE devices in the Alpha App map. The issue has been identified and a fix is being implemented.

Garmin Alpha App Map Issues

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:57</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 1</var>, <var data-var='time'>13:44</var> EDT Monitoring - Iridium device activations, plan changes, and cancellations are currently delayed. Any pending changes will complete when service is restored. We recommend waiting to activate, deactivate, or change plans on your device until this incident is resolved.

Jun <var data-var='date'>23</var>, <var data-var='time'>22:07</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>20:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>23</var>, <var data-var='time'>20:10</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>23</var>, <var data-var='time'>18:31</var> EDT Investigating - inReach subscription service activations, plan changes and deactivations are currently delayed.

Delays with inReach subscription activations, deactivations and plan changes

Jun <var data-var='date'>23</var>, <var data-var='time'>14:54</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>10:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>12:07</var> EDT Scheduled - Length of Time: 6.5 hours June 23rd 10:30 AM EDT (14:30 UTC) to 5:00 PM EDT (21:00 UTC) During this vendor maintenance window, all Iridium satellite activations, plan changes, and deactivations will be delayed. We recommend waiting until after this maintenance is completed to make changes to your account.

Garmin Services - Satellite Provider Maintenance

Jun <var data-var='date'>20</var>, <var data-var='time'>15:24</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>15:08</var> EDT Investigating - We are currently investigating this issue.

Delays syncing data for some customers in the Americas

Jun <var data-var='date'> 7</var>, <var data-var='time'>09:20</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 7</var>, <var data-var='time'>08:12</var> EDT Investigating - Garmin subscription services are currently experiencing issues. Subscription management features, including activations, plan changes, and cancellations, may be impacted.

Garmin Subscription Services impacted

Jun <var data-var='date'> 1</var>, <var data-var='time'>06:51</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:49</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>06:49</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>05:17</var> EDT Investigating - Some customers are experiencing degraded performance affecting syncing in Explore, Messenger, Earthmate, Alpha, Tread, and other applications.

Degraded Sync Performance

May <var data-var='date'>29</var>, <var data-var='time'>03:49</var> EDT Resolved - This incident has been resolved May <var data-var='date'>29</var>, <var data-var='time'>02:04</var> EDT Investigating - We are currently investigating an issue impacting messaging for some inReach customers.

inReach Messaging Delays for Some Customers

May <var data-var='date'>27</var>, <var data-var='time'>17:53</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>17:12</var> EDT Investigating - Some inReach customers may be experiencing delays with messaging. We are actively investigating the issue.

May <var data-var='date'>26</var>, <var data-var='time'>14:03</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>13:23</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>11:54</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>26</var>, <var data-var='time'>11:51</var> EDT Investigating - We are currently investigating this issue.

inReach Customers may be unable to send messages to SMS/Email destinations

May <var data-var='date'>25</var>, <var data-var='time'>11:36</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>11:26</var> EDT Monitoring - We are continuing to monitor sync performance in the Europe, Middle East, and Africa region, but have seen improved performance since approximately 11:00 EST (15:00 UTC). May <var data-var='date'>25</var>, <var data-var='time'>10:48</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>10:48</var> EDT Investigating - The Garmin Messenger Mobile App, Earthmate Mobile App, and Explore Mobile App have been experiencing issues with sync in the Europe, Middle East, and Africa region. We are currently investigating this issue.

Data syncing may be degraded for some customers in Europe, the Middle East, and Africa

May <var data-var='date'>21</var>, <var data-var='time'>17:16</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>17:06</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>16:45</var> EDT Investigating - We are currently investigating an issue which may cause delays in being able to manage your subscription plan.

Garmin Subscription Services Management

May <var data-var='date'>19</var>, <var data-var='time'>12:18</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>11:45</var> EDT Investigating - Start Time: 7:00 AM Eastern Impact: Some customers in the Europe region will experience timeouts when performing syncs and other actions in Explore, Messenger, Earthmate, Alpha, Tread, and other applications

Reduced Performance for sync in Europe region

Apr <var data-var='date'>28</var>, <var data-var='time'>18:53</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>18:27</var> EDT Investigating - We are currently investigating this issue.

inReach activations may be delayed for some customers

Apr <var data-var='date'> 5</var>, <var data-var='time'>14:44</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 5</var>, <var data-var='time'>12:48</var> EDT Investigating - Garmin subscription services are currently experiencing issues. Subscription management features, including activations, plan changes, and cancellations, may be impacted.

Mar <var data-var='date'>31</var>, <var data-var='time'>14:41</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>14:30</var> EDT Investigating - The inReach Desktop App, Earthmate Mobile App and Explore Mobile App have been experiencing issues with sync.

Data syncing may be delayed for some customers in Europe

Mar <var data-var='date'>27</var>, <var data-var='time'>20:15</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>19:44</var> EDT Investigating - We are currently investigating an issue affecting SMS messaging for customers in certain regions.

SMS Messages Delayed for Some Customers

Mar <var data-var='date'>16</var>, <var data-var='time'>08:34</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>11:39</var> EDT Investigating - We are currently investigating this issue.

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Subscription activations, plan changes, or cancellations delayed

Satellite messaging delays

Satellite messaging delays

Garmin Services Services, Components and Regions

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Subscription activations, plan changes, or cancellations delayed

Satellite messaging delays

Satellite messaging delays

Garmin Subscription Services Outage

Iridium Device Activations and Plan Changes Delayed

Maintenance Notice: Garmin Services - subscription activation/plan changes