Sep <var data-var='date'>16</var>, <var data-var='time'>19:10</var> UTC Resolved - This incident has been resolved. More details here: https://status.salesforce.com/incidents/20004433 Sep <var data-var='date'>16</var>, <var data-var='time'>10:34</var> UTC Investigating - Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side. More details about the issue are here: https://status.salesforce.com/incidents/20004433

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Sep <var data-var='date'>14</var>, <var data-var='time'>12:15</var> UTC Resolved - This incident has been resolved. Rules processing in our US1, US2 and EU regions experienced failures. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to support@gainsight.com if you have questions or need assistance. Sep <var data-var='date'>14</var>, <var data-var='time'>00:34</var> UTC Update - Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues. Sep <var data-var='date'>13</var>, <var data-var='time'>20:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>13</var>, <var data-var='time'>19:32</var> UTC Investigating - We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.

Rules Engine Failure for few Customers

Sep <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>07:08</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 12th September 2026 CDT - From 10:00 PM Friday, 14th to 2:00 AM Saturday, 12th September 2026 IST - From 8:30 AM to 12:30 PM Saturday, 12th September 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th September 2026

Sep <var data-var='date'> 9</var>, <var data-var='time'>18:16</var> UTC Resolved - This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:18</var> UTC Investigating - We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.

Performance degradation observed in CS US2

Aug <var data-var='date'>15</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>08:17</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 15th August 2026 CDT - From 10:00 PM Friday, 14th to 2:00 AM Saturday, 15th August 2026 IST - From 8:30 AM to 12:30 PM Saturday, 15th August 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th August 2026

Aug <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>16:59</var> UTC Scheduled - UTC - From 3:00 AM to 4:00 AM Saturday, 8th August 2026 CDT - From 10:00 PM to 11:00 PM Friday, 7th August 2026 IST - From 8:30 AM to 9:30 AM Saturday, 8th August 2026 Activity : Gainsight has scheduled Emergency maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 1 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 1 Hours anticipated. Rules Engine Queue : Delay of 1 Hours anticipated. Journey Orchestrator : Delay of 1 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Emergency Maintenance: Saturday, 8th August 2026

Jul <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>07:05</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 25th July 2026 CDT - From 10:00 PM Friday, 24th to 2:00 AM Saturday, 25th July 2026 IST - From 8:30 AM to 12:30 PM Saturday, 25th July 2026 Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link. https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process Hold Time for queues: 2 Hours Impact Details: US1, US2 & EU PRODUCTION Environment Data Ingestion Queue - NO IMPACT Data Processor Queue - Delay of 2 Hours anticipated. Rules Engine Queue - Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th July 2026

Jul <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>05:23</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 11th July 2026 CDT - From 10:00 PM Friday, 10th to 2:00 AM Saturday, 11th July 2026 IST - From 8:30 AM to 12:30 PM Saturday, 11th July 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th July 2026

Jun <var data-var='date'>26</var>, <var data-var='time'>07:38</var> UTC Resolved - Issue is resolved. All systems are back to normal. Jun <var data-var='date'>26</var>, <var data-var='time'>07:26</var> UTC Monitoring - All users are now able to log in. We will continue to monitor with the service provider. Jun <var data-var='date'>26</var>, <var data-var='time'>07:17</var> UTC Identified - We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application. Users who are already logged in into NXT version are not affected. We are closely monitoring and will post updates as soon as they are available. Jun <var data-var='date'>26</var>, <var data-var='time'>07:09</var> UTC Investigating - We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading. We will update here as soon as we have more information.

Gainsight CS - US1 and US2 -  Home Page not Loading

Jun <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>08:13</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 20th June 2026 CDT - From 10:00 PM Friday, 19th to 2:00 AM Saturday, 20th June 2026 IST - From 8:30 AM to 12:30 PM Saturday, 20th June 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS -  EU - Backend Data Store Maintenance: Saturday, 20th June 2026

Jun <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>06:18</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 13th June 2026 CDT - From 10:00 PM Friday, 12th to 2:00 AM Saturday, 13th June 2026 IST - From 8:30 AM to 12:30 PM Saturday, 13th June 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th June 2026

May <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>08:35</var> UTC Scheduled - UTC - From 06:00 AM to 09:00 AM, Sunday, 17th May 2026 CDT - From 01:00 AM to 04:00 AM, Sunday, 17th May 2026 IST - From 11:30 AM to 02:30 PM, Sunday, 17th May 2026 Activity : Gainsight has planned Backend Data Stores maintenance for Insight Agent Staircase. During this maintenance window Insight Agent may be temporarily inaccessible. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Insight Agent : Intermittently inaccessible. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS US  & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

May <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>12:48</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 16th May 2026 CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th May 2026 IST - From 8:30 AM to 12:30 PM Saturday, 16th May 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

May <var data-var='date'>13</var>, <var data-var='time'>06:32</var> UTC Resolved - A fix has been applied and the is issue is now resolved May <var data-var='date'>12</var>, <var data-var='time'>17:43</var> UTC Investigating - We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!

Gainsight CS - US1 - Product filtering incident

May <var data-var='date'> 8</var>, <var data-var='time'>23:03</var> UTC Resolved - Rules queues are back to their normal levels. May <var data-var='date'> 8</var>, <var data-var='time'>17:20</var> UTC Update - While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue. May <var data-var='date'> 8</var>, <var data-var='time'>14:50</var> UTC Update - We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected. May <var data-var='date'> 8</var>, <var data-var='time'>06:39</var> UTC Monitoring - We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Apr <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>15:56</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 25th April 2026 CDT - From 10:00 PM Friday, 24th to 2:00 AM Saturday, 25th April 2026 IST - From 8:30 AM to 12:30 PM Saturday, 25th April 2026 Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link. https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process Hold Time for queues: 2 Hours Impact Details: US1, US2 & EU PRODUCTION Environment Data Ingestion Queue - NO IMPACT Data Processor Queue - Delay of 2 Hours anticipated. Rules Engine Queue - Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026

Apr <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 11th April 2026 CDT - From 10:00 PM Friday, 10th to 2:00 AM Saturday, 11th April 2026 IST - From 8:30 AM to 12:30 PM Saturday, 11th April 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th April 2026

Apr <var data-var='date'> 2</var>, <var data-var='time'>21:04</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>19:05</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:24</var> UTC Monitoring - We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

CS - US2 - Delays in Rules and Data Designer

Salesforce Connection Restoration

Mar <var data-var='date'>16</var>, <var data-var='time'>23:25</var> UTC Resolved - The issue has been resolved by the upstream DNS service provider. Mar <var data-var='date'>16</var>, <var data-var='time'>21:14</var> UTC Identified - Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.

Elevated error rates for Gainsight PX

Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>10:28</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 14th March 2026 CDT - From 10:00 PM Friday, 13th to 2:00 AM Saturday, 14th March 2026 IST - From 8:30 AM to 12:30 PM Saturday, 14th March 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th March 2026

Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:25</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 7th March 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th March 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th March 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 7th March 2026

Feb <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>10:32</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 21st February 2026 CST - From 9:00 PM Friday, 20th to 1:00 AM Saturday, 21st February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 21st February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 21st February 2026

Feb <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>10:46</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 14th February 2026 CST - From 9:00 PM Friday, 13th to 1:00 AM Saturday, 14th February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 14th February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th February 2026

Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>05:51</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 7th February 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Is Gainsight down?

Gainsight status is UP

Lastest published events

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Rules Engine Failure for few Customers

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th September 2026

Gainsight Services, Components and Regions

Recent Gainsight events

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Rules Engine Failure for few Customers

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 12th September 2026

Performance degradation observed in CS US2

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th August 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Emergency Maintenance: Saturday, 8th August 2026