May <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>08:35</var> UTC Scheduled - UTC - From 06:00 AM to 09:00 AM, Sunday, 17th May 2026 CDT - From 01:00 AM to 04:00 AM, Sunday, 17th May 2026 IST - From 11:30 AM to 02:30 PM, Sunday, 17th May 2026 Activity : Gainsight has planned Backend Data Stores maintenance for Insight Agent Staircase. During this maintenance window Insight Agent may be temporarily inaccessible. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Insight Agent : Intermittently inaccessible. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS US  & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

May <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>12:48</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 16th May 2026 CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th May 2026 IST - From 8:30 AM to 12:30 PM Saturday, 16th May 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

May <var data-var='date'>13</var>, <var data-var='time'>06:32</var> UTC Resolved - A fix has been applied and the is issue is now resolved May <var data-var='date'>12</var>, <var data-var='time'>17:43</var> UTC Investigating - We have identified an issue impacting the below areas. You may see an error message when interacting or navigating to these pages. - Dashboard filters - Home Page filters - Report Filters - Rules/Data Designer Task filters - JO Query builder Tasks filter Note: The impact is limited to users attempting to access the aforementioned assets via the UI (from application). The backend schedules of these assets are intact with the filter configuration they are already saved with, and continue to work without issues. Our team is actively working on restoration efforts and we will keep you updated with any changes. There is no workaround at the moment. Thank you for the patience as we address this!

Gainsight CS - US1 - Product filtering incident

May <var data-var='date'> 8</var>, <var data-var='time'>23:03</var> UTC Resolved - Rules queues are back to their normal levels. May <var data-var='date'> 8</var>, <var data-var='time'>17:20</var> UTC Update - While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to the ongoing infrastructure issue. May <var data-var='date'> 8</var>, <var data-var='time'>14:50</var> UTC Update - We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected. May <var data-var='date'> 8</var>, <var data-var='time'>06:39</var> UTC Monitoring - We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Apr <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>15:56</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 25th April 2026 CDT - From 10:00 PM Friday, 24th to 2:00 AM Saturday, 25th April 2026 IST - From 8:30 AM to 12:30 PM Saturday, 25th April 2026 Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link. https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process Hold Time for queues: 2 Hours Impact Details: US1, US2 & EU PRODUCTION Environment Data Ingestion Queue - NO IMPACT Data Processor Queue - Delay of 2 Hours anticipated. Rules Engine Queue - Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026

Apr <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:15</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 11th April 2026 CDT - From 10:00 PM Friday, 10th to 2:00 AM Saturday, 11th April 2026 IST - From 8:30 AM to 12:30 PM Saturday, 11th April 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th April 2026

Apr <var data-var='date'> 2</var>, <var data-var='time'>21:04</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>19:05</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 2</var>, <var data-var='time'>16:24</var> UTC Monitoring - We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

CS - US2 - Delays in Rules and Data Designer

Salesforce Connection Restoration

Mar <var data-var='date'>16</var>, <var data-var='time'>23:25</var> UTC Resolved - The issue has been resolved by the upstream DNS service provider. Mar <var data-var='date'>16</var>, <var data-var='time'>21:14</var> UTC Identified - Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.

Elevated error rates for Gainsight PX

Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>10:28</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 14th March 2026 CDT - From 10:00 PM Friday, 13th to 2:00 AM Saturday, 14th March 2026 IST - From 8:30 AM to 12:30 PM Saturday, 14th March 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th March 2026

Mar <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>07:25</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 7th March 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th March 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th March 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 7th March 2026

Feb <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>10:32</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 21st February 2026 CST - From 9:00 PM Friday, 20th to 1:00 AM Saturday, 21st February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 21st February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 21st February 2026

Feb <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>10:46</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 14th February 2026 CST - From 9:00 PM Friday, 13th to 1:00 AM Saturday, 14th February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 14th February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th February 2026

Feb <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>05:51</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 7th February 2026 CST - From 9:00 PM Friday, 6th to 1:00 AM Saturday, 7th February 2026 IST - From 8:30 AM to 12:30 PM Saturday, 7th February 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US2 - Backend Data Store Maintenance: Saturday, 7th February 2026

Jan <var data-var='date'>31</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>31</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>06:31</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 31st Jan 2026 CDT - From 9:00 PM Friday, 30th to 1:00 AM Saturday, 31st Jan 2026 IST - From 8:30 AM to 12:30 PM Saturday, 31st Jan 2026 Activity: Gainsight has planned a scheduled deployment of the US1, US2 and EU Region Backend Services - Major Release. During this release window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. This deployment is within Backend Services to support the upcoming CS release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process at following link. https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process Hold Time for queues: 2 Hours Impact Details: EU & US2 PRODUCTION Environment Data Ingestion Queue - NO IMPACT Data Processor Queue - Delay of 2 Hours anticipated. Rules Engine Queue - Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1, US2 & EU  - Backend Services - Major Release: Saturday, 31st Jan 2026

Jan <var data-var='date'>29</var>, <var data-var='time'>22:01</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>21:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>21:26</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>20:54</var> UTC Investigating - We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.

CS - US1: Investigating Elevated Error Rates

Jan <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>05:45</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 24th January 2026 CST - From 9:00 PM Friday, 23rd to 1:00 AM Saturday, 24th January 2026 IST - From 8:30 AM to 12:30 PM Saturday, 24th January 2026 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 and EU - Backend Data Store Maintenance: Saturday, 24th  January 2026

Jan <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 8</var>, <var data-var='time'>05:03</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'> 7</var>, <var data-var='time'>08:24</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday 10th January 2026 CST - From 9:00 PM Friday, 9th to 1:00 AM Saturday 10th January 2026 IST - From 8:30 AM to 12:30 PM Saturday 10th January 2026 Activity : Gainsight has planned maintenance for the CS - US1 backend environment. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches. Queues Hold Time: 3 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 3 Hours anticipated. Rules Engine Queue : Delay of 3 Hours anticipated. Journey Orchestrator : Delay of 3 Hours anticipated. Gainsight Application : Intermittently - users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1 - Scheduled Maintenance : Saturday 10th January 2026

Jan <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>31</var>, <var data-var='time'>05:31</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 3rd January 2026 CST - From 9:00 PM Friday, 2nd to 1:00 AM Saturday, 3rd January 2026 IST - From 8:30 AM to 12:30 PM Saturday, 3rd January 2026 Activity: Gainsight will be performing an emergency maintenance in CS - US2 Environment. During this maintenance, users may not be able to login, Data Stores may not be accessible. Queues Hold Time: 2 Hours Impact Details: CS - US2 PRODUCTION Environment Data Ingestion Queue - Delay of 2 Hours anticipated Data Processor Queue - Delay of 2 Hours anticipated Rules Engine Queue - Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may not be able to login, Reports or Data may not render in UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US2 : Emergency Maintenance : Saturday, 3rd January 2026

Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>08:39</var> UTC Scheduled - UTC - From 3:00 AM to 7:00 AM Saturday, 20th December 2025 CST - From 9:00 PM Friday, 19th to 1:00 AM Saturday, 20th December 2025 IST - From 8:30 AM to 12:30 PM Saturday, 20th December 2025 Activity : Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may intermittently experience login issues, Data Stores may be temporarily inaccessible, and the Rules Engine Queue may intermittently enter a hold state. All functionality will return to normal soon after the maintenance is completed. This maintenance is being performed to apply necessary patches on the Backend Data Stores. Queues Hold Time: 2 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 2 Hours anticipated. Rules Engine Queue : Delay of 2 Hours anticipated. Journey Orchestrator : Delay of 2 Hours anticipated Gainsight Application : Intermittently, users may be unable to log in, and Reports or Data may not render in the UI. FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 20th December 2025

Dec <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:48</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 6th December 2025 CST - From 9:00 PM Friday, 5th to 1:00 AM Saturday, 6th December 2025 IST - From 8:30 AM to 12:30 PM Saturday, 6th December 2025 Activity: Gainsight will be performing an emergency maintenance on Datastores in US1 Environment. During this maintenance, users may not be able to login, Data Stores may not be accessible. Queues Hold Time: 2 Hours Impact Details: CS - US1 PRODUCTION Environment Data Ingestion Queue - Delay of 2 Hours anticipated Data Processor Queue - Delay of 2 Hours anticipated Rules Engine Queue - Delay of 2 Hours anticipated Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1 : Emergency Maintenance : Saturday, 6th December 2025

Dec <var data-var='date'> 4</var>, <var data-var='time'>01:16</var> UTC Resolved - Please refer to the Ongoing Salesforce Incident for the latest information: https://status.gainsight.com/incidents/gvng0kly8vwf Nov <var data-var='date'>26</var>, <var data-var='time'>22:27</var> UTC Update - Thank you for your patience as we continue to investigate this issue. Only customers using GSuite for SSO are affected at this time. Nov <var data-var='date'>26</var>, <var data-var='time'>19:40</var> UTC Investigating - We are investigating login issues for a subset of customers using GSuite for SSO.

SSO Login failures

Nov <var data-var='date'>29</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>29</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>28</var>, <var data-var='time'>06:59</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 29th November 2025 CST - From 9:00 PM Friday, 28th to 1:00 AM Saturday, 29th November 2025 IST - From 8:30 AM to 12:30 PM Saturday, 29th November 2025 Activity: Gainsight will be performing an emergency infrastructure maintenance. During this maintenance, users may not be able to login, Data Stores may not be accessible, Queues Hold Time: 2 Hours Impact Details: CS - US1, US2 & EU PRODUCTION Environment Data Ingestion Queue - Delay of 2 Hours anticipated Data Processor Queue - Delay of 2 Hours anticipated Rules Engine Queue - Delay of 2 Hours anticipated Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently FOR MORE INFORMATION Please follow https://status.gainsight.com/ for latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Gainsight CS - US1, US2 and EU : Emergency Maintenance : Saturday, 29th November 2025

Nov <var data-var='date'>18</var>, <var data-var='time'>15:53</var> UTC Resolved - This incident is resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:46</var> UTC Monitoring - A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>14:13</var> UTC Investigating - Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

Insight Agent - Powered by Staircase AI - Availability issues

Nov <var data-var='date'>15</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>15</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>05:17</var> UTC Scheduled - Maintenance Window: UTC - From 3:00 AM to 7:00 AM Saturday, 15th November 2025 CST - From 9:00 PM Friday, 14th to 1:00 AM Saturday, 15th November 2025 IST - From 8:30 AM to 12:30 PM Saturday, 15th November 2025 Activity: Gainsight has planned maintenance for Backend Data Stores. During this maintenance window, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal. This maintenance is to address patching activity on the Backend Data Stores. Queues Hold Time: 4 Hours Impact Details: Environment - PRODUCTION Data Ingestion Queue : NO IMPACT Data Processor Queue : Delay of 4 Hours anticipated. Rules Engine Queue : Delay of 4 Hours anticipated. Journey Orchestrator : Delay of 4 Hours anticipated Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently FOR MORE INFORMATION Please follow https://status.gainsight.com/ for the latest status updates. If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Is Gainsight down?

Gainsight status is UP

Lastest published events

Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

Gainsight CS - US1 - Product filtering incident

Gainsight Services, Components and Regions

Recent Gainsight events

Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

Gainsight CS - US1 - Product filtering incident

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th April 2026

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Is Gainsight down?

Gainsight status is UP

Lastest published events

Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

Gainsight CS - US1 - Product filtering incident

Gainsight Services, Components and Regions

Recent Gainsight events

Gainsight CS US & EU - Insight Agent - Powered by Staircase AI - Data Store Maintenance: Sunday, 17th May 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 16th May 2026

Gainsight CS - US1 - Product filtering incident

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Gainsight CS - US1, US2 & EU - Backend Services - Major Release: Saturday, 25th April 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th April 2026

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!