Jun <var data-var='date'> 4</var>, <var data-var='time'>07:33</var> UTC Resolved - The site outage has been resolved. Thank you for your patience while this incident was investigated. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:25</var> UTC Investigating - We are currently investigating this issue.

We are currently investigating a site outage.

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:13</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> UTC Investigating - This appears to be a problem with our CDN provider. Currently investigating.

Site down

Oct <var data-var='date'>14</var>, <var data-var='time'>22:04</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>13:35</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time.

Essential maintenance

Oct <var data-var='date'> 3</var>, <var data-var='time'>08:13</var> UTC Resolved - This incident has been resolved, the site is back to full functionality. Oct <var data-var='date'> 3</var>, <var data-var='time'>07:58</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 3</var>, <var data-var='time'>07:58</var> UTC Investigating - We are currently investigating a site outage.

Site outage

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:54</var> UTC Resolved - The homepage is now back up and running. The issue has been successfully resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:06</var> UTC Investigating - The homepage is currently unavailable. Our technical team is actively investigating the issue, and we will provide an update as soon as it is resolved.

Homepage not loading

Aug <var data-var='date'> 1</var>, <var data-var='time'>07:48</var> UTC Resolved - This incident has been resolved. Please contact support@futurelearn.com in case of any further issues. Jul <var data-var='date'>31</var>, <var data-var='time'>15:40</var> UTC Investigating - We are currently investigating an issue where comments of more than 200 characters are prevented from being posted, with an error mentioning that an email address has been entered in the comment- even when it has not.

Error when posting a comment

Jul <var data-var='date'> 8</var>, <var data-var='time'>14:13</var> UTC Resolved - The site is back to full functionality. If you see any remaining access issues, please refresh your web page or exit and re-visit the site. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:07</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 8</var>, <var data-var='time'>13:06</var> UTC Monitoring - A fix has been implemented which has restored the site to normal functioning. We are monitoring the results of the fix. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> UTC Identified - We have identified the cause of the site outage and implemented a fix which should have the site back up within the next hour. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:32</var> UTC Investigating - We are currently investigating an incident which is causing an outage of the whole site. We apologise for any inconvenience caused, and we will continue to post updates concerning site performance.

503 Service Temporarily Unavailable

Mar <var data-var='date'>13</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC Scheduled - The site will be down for scheduled maintenance. The downtime will be for a maximum of 1 hour and will commence between 0:30am-1:30am BST.

Maintenance window to update the FutureLearn platform

Sep <var data-var='date'>12</var>, <var data-var='time'>08:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>07:52</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>11</var>, <var data-var='time'>14:56</var> UTC Investigating - We are currently investigating an issue where videos are playing intermittently across our courses. Our technical team is working on it to fix the issue as soon as possible.

Intermittent video performance

Jul <var data-var='date'>17</var>, <var data-var='time'>11:38</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>11:21</var> UTC Investigating - The FutureLearn homepage is not loading. The rest of the website is working as expected. Please try https://www.futurelearn.com/sign-in to access the platform.

Jul <var data-var='date'>16</var>, <var data-var='time'>08:30</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>16:33</var> UTC Monitoring - We believe the issue is resolved and the site has been stable for a few hours, we will continue to the monitor the situation. Jul <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>13:57</var> UTC Investigating - We are currently experiencing some problems with FutureLearn and are investigating the cause. This may mean you find it difficult to sign in or the site may load slowly for you, or fail to load. Our technical team are working on the problem right now and we hope to be back to normal soon.

Degraded performance of FutureLearn site

Jun <var data-var='date'>26</var>, <var data-var='time'>09:45</var> UTC Resolved - This incident has been resolved. Site is back to full functionality. Jun <var data-var='date'>26</var>, <var data-var='time'>09:38</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>09:37</var> UTC Investigating - We are urgently working to resolve this issue.

Main FutureLearn site is down

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:07</var> UTC Monitoring - A fix has been implemented, and we are monitoring the results Apr <var data-var='date'> 8</var>, <var data-var='time'>11:27</var> UTC Investigating - We are currently investigating an issue where new subscribers are seeing an error after they subscribe. The subscription is created but rather than seeing a confirmation page the new subscriber gets a generic error page. We also have a fix for this and are just waiting on the appropriate checks to pass before we can merge it.

Error page for new Unlimited subscribers

Mar <var data-var='date'>27</var>, <var data-var='time'>10:43</var> UTC Resolved - This issue has been tested and found to have been resolved by the fix implemented by our teams. Mar <var data-var='date'>25</var>, <var data-var='time'>13:19</var> UTC Monitoring - A fix for this issue has been tested and will be implemented today. Mar <var data-var='date'>21</var>, <var data-var='time'>15:16</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>15:52</var> UTC Identified - This issue has been fixed for FutureLearn users based in China. FutureLearn users based in the UAE may still face some playback issues, but this is still under investigation. Mar <var data-var='date'>20</var>, <var data-var='time'>11:45</var> UTC Investigating - We are currently investigating an issue with our videos which is causing playback issues in the UAE and China.

Video playback errors in UAE and China

Jan <var data-var='date'>15</var>, <var data-var='time'>10:08</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>17:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>15:50</var> UTC Investigating - Some users may experience loading delays on FutureLearn due to Cloudflare instances. Cloudflare is a temporary, automated, preventative measure to protect FutureLearn from hacking attempts. Our apologies for any inconveniences caused while it’s in use.

Cloudflare causing some response time delays

Jan <var data-var='date'> 8</var>, <var data-var='time'>12:10</var> UTC Resolved - This incident has been resolved, and all assets on FutureLearn should now load as normal. If you continue to see any issues please try the below troubleshooting steps: 1. Refresh your web page 2. Clear your cache and re-load the website Jan <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 8</var>, <var data-var='time'>09:40</var> UTC Investigating - We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps, and the checkout page. We apologise for the inconvenience, and hope to have this issue resolved shortly.

Sitewide issue- files not loading

Jan <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> UTC Resolved - We are currently investigating an issue which is causing files on FutureLearn not to load. This is impacting many areas of the site, including the 'submit answer' button on test steps. We apologise for the inconvenience, and hope to have this issue resolved shortly.

Dec <var data-var='date'> 1</var>, <var data-var='time'>11:13</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:38</var> UTC Investigating - Our apologies for the inconvenience, the FutureLearn site is currently unavailable. We are investigating it now and hope to have it back up very shortly.

FutureLearn site currently unavailable

Oct <var data-var='date'> 5</var>, <var data-var='time'>08:24</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 3</var>, <var data-var='time'>09:48</var> UTC Monitoring - Thank you for your patience. According to our records, the remaining assets have been restored. However, if you notice that something is unavailable, please report it via support@futurelearn.com, and include the URL of the page it's missing from. Sep <var data-var='date'>29</var>, <var data-var='time'>17:53</var> UTC Update - We have restored the majority of assets, however some are still unavailable and we continue to work to identify and restore these as quickly as possible. Sep <var data-var='date'>29</var>, <var data-var='time'>12:22</var> UTC Identified - Some assets are currently unavailable. Assets include things like images, PDF downloads (such as certificates) and more. As a result, some images on course description pages and inside courses may be missing, and you may not be able to download a certificate. Some emails may also be delayed. We apologise for the disruption. We are working quickly to restore the assets but you may experience some unexpected issues until then.

Some assets unavailable

Apr <var data-var='date'>13</var>, <var data-var='time'>09:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>09:54</var> UTC Update - Our Facebook social sign-in button is now working again. We're sorry for the inconvenience while this issue was being resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>14:06</var> UTC Update - Our Facebook sign-in button is still unavailable. The issue has been identified and raised with Facebook, and we await a resolution. We apologise for the inconvenience; in the meantime, please see our earlier update for options to log in if you usually use the Facebook sign-in button. Mar <var data-var='date'>24</var>, <var data-var='time'>10:51</var> UTC Identified - We've identified an issue with our Facebook sign-in button that is preventing login to www.futurelearn.com via Facebook, and are working to resolve this. Until the issue is resolved, Facebook sign-in users who have also set a password can still log in using their email address and password. Google sign-in is unaffected. Facebook sign-in users who do not already have a password set can use the password reset option ( https://www.futurelearn.com/password-reset/new ) to set a password and log in to their accounts.

Facebook social sign-in failing

Sep <var data-var='date'>30</var>, <var data-var='time'>08:10</var> UTC Resolved - The FutureLearn platform remains stable, we will continuing to monitor any further issues. Sep <var data-var='date'>29</var>, <var data-var='time'>09:23</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>29</var>, <var data-var='time'>09:20</var> UTC Monitoring - Mitigations have been put in place to prevent the issue and we are monitoring site performance. Sep <var data-var='date'>29</var>, <var data-var='time'>07:25</var> UTC Identified - The issue has been identified and we are working to resolve it as soon as possible. Sep <var data-var='date'>29</var>, <var data-var='time'>06:19</var> UTC Investigating - We are currently experiencing some problems with FutureLearn and are investigating the cause. This may mean you find it difficult to sign in or the site may load slowly for you, or fail to load. Our technical team are working on the problem right now and we hope to be back to normal soon.

Sep <var data-var='date'>14</var>, <var data-var='time'>19:59</var> UTC Completed - The essential maintenance is complete. Sep <var data-var='date'>14</var>, <var data-var='time'>19:25</var> UTC In progress - The FutureLearn platform is undergoing some essential maintenance, which began at 8:30pm BST, this is expected to take one hour. We will update this status again once the maintenance is complete. Sep <var data-var='date'>12</var>, <var data-var='time'>14:35</var> UTC Scheduled - The site will be down for scheduled maintenance. The downtime will be for a maximum of 1 hour and will commence between 8:30pm-10pm BST.

Aug <var data-var='date'>23</var>, <var data-var='time'>11:03</var> UTC Resolved - The video playback issue has been resolved, videos should now be working across all browsers. If you continue to see an issue with video playback, please try the troubleshooting steps recommended in our help centre article- https://futurelearn.zendesk.com/hc/en-us/articles/115009302768-Problems-with-video-or-audio-on-FutureLearn. Aug <var data-var='date'>23</var>, <var data-var='time'>09:53</var> UTC Investigating - We have an ongoing issue with video playback across several browsers which is currently being investigated, and which we hope to have resolved shortly. Please accept our apologies for any inconvenience caused, and please check back here for updates on this issue. Transcripts should be available for most videos on your course, please look in the 'downloads' section at the bottom of the step to view the transcript.

Video outage 23.08.2022

Jun <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Resolved - For a period of 5 minutes, a large portion of the FutureLearn site was unavailable. This issue has been resolved

Large portion of the FutureLearn site was unavailable

Apr <var data-var='date'>30</var>, <var data-var='time'>13:13</var> UTC Resolved - We've identified and fixed the issue; we'll continue to monitor things closely, but do not anticipate further problems. Apr <var data-var='date'>30</var>, <var data-var='time'>12:56</var> UTC Investigating - Some pages including sign-in are currently unavailable to some users. Our software engineers are aware of the problem and are currently investigating the issue. We hope to be back to normal soon. Apologies for any inconvenience.

Is FutureLearn down?

FutureLearn status is UP

Lastest published events

We are currently investigating a site outage.

Site down

Essential maintenance

FutureLearn Services, Components and Regions

Recent FutureLearn events

We are currently investigating a site outage.

Site down

Essential maintenance

Site outage

Homepage not loading

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Is FutureLearn down?

FutureLearn status is UP

Lastest published events

We are currently investigating a site outage.

Site down

Essential maintenance

FutureLearn Services, Components and Regions

Recent FutureLearn events

We are currently investigating a site outage.

Site down

Essential maintenance

Site outage

Homepage not loading

Error when posting a comment

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