Jul <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>17:35</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>24</var>, <var data-var='time'>16:00</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance from July 1st, 2026 at 11:00 PM EDT to July 2nd, 2026 at 12:00 AM EDT. Customers with accounts in our NA1 Data Center may experience partial search, API, webhook, or alerts unavailability, potential indexing delays, or potential delays in Anywhere: Warehouse data export during the period of planned maintenance. If you are experiencing any issues past 12:00 AM EDT on July 2nd, please email us at support@fullstory.com.

Scheduled Maintenance (NA1 Data Center)

Jun <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>16:36</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Monday, June 22nd, 2026, at 11:00 PM EDT through Tuesday, June 23rd, 2026 at 1:00 AM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 1:00 AM EDT on Tuesday, June 23rd, 2026, please email us at support@fullstory.com.

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Jun <var data-var='date'>11</var>, <var data-var='time'>13:08</var> EDT Resolved - This incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to prevent recurrence. If you are still experiencing issues, please contact support at support@fullstory.com. Jun <var data-var='date'>11</var>, <var data-var='time'>09:58</var> EDT Monitoring - Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself. The FullStory app, Guides & Surveys editor, and theme/targeting configuration were not affected. No data was lost. Content delivery may have been delayed, and whether queued interactions are replayed will depend on whether the end user's session re-qualifies against targeting rules. We have identified the root cause of this issue, implemented a fix, and are actively monitoring the service. We will provide a further update once the service has been fully restored.

Guides & Surveys content delivery degraded

Jun <var data-var='date'>11</var>, <var data-var='time'>12:45</var> EDT Resolved - As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold. Start time of this issue: Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET If you continue to receive alerts you believe are incorrect, please reach out to us at support@fullstory.com. We apologize for the disruption. Jun <var data-var='date'>11</var>, <var data-var='time'>09:28</var> EDT Investigating - We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected. Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information. We apologize for the disruption and appreciate your patience.

Metric Alerts Firing Incorrectly

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> EDT Resolved - This issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to support@fulltory.com. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> EDT Monitoring - We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed. A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.

Delayed Session Processing - EU1 Data Center

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>13:53</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on June 3rd, 2026 at 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past June 3rd, 2026 at 9:00 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>12:03</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, May 27 2026, between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, May 13 2026, between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EDT Resolved - On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a processing backlog. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. Due to ongoing metric degradation as a result of that incident, we experienced a similar build up in our processing backlog on May 18th 2026. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from May 7th, 04:00 UTC to May 19th, 07:00 UTC when the issue was ultimately resolved.

NA Data Center: Session Processing Backlog and Partial Data Loss

Apr <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT Resolved - On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a backlog in our database. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from April 6th, 11:00 UTC to April 14th, 14:00 UTC when the issue was ultimately resolved.

Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>13:11</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, March 18th, 2026, between 7:00 PM EDT through 10:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 10:30 PM EDT, please email us at support@fullstory.com.

Scheduled Maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>15:19</var> EDT Resolved - Some customers using Fullstory Anywhere: Warehouse may have observed a significant decrease in the number of events being transported to their data warehouse between February 24, 2026 to March 13, 2026. No data was lost during this time and all data has been backfilled to the impacted customers' warehouses. This incident is now resolved.

Data transport to data warehouse significantly delayed for some customers

Feb <var data-var='date'>27</var>, <var data-var='time'>23:23</var> EST Resolved - This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally. Feb <var data-var='date'>27</var>, <var data-var='time'>19:52</var> EST Update - The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal. Feb <var data-var='date'>27</var>, <var data-var='time'>19:14</var> EST Monitoring - Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal. Feb <var data-var='date'>27</var>, <var data-var='time'>16:53</var> EST Investigating - We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.

Delayed session processing

Feb <var data-var='date'>25</var>, <var data-var='time'>17:06</var> EST Resolved - Correction: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated. We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully operational. Our team will continue to ensure all data is processed correctly. We appreciate your patience and apologize for any inconvenience this may have caused. Feb <var data-var='date'>25</var>, <var data-var='time'>14:36</var> EST Update - We have implemented a fix for the issue that began around 18:40 UTC, which was causing delays for our warehouse customers in the EU1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal. Feb <var data-var='date'>25</var>, <var data-var='time'>11:20</var> EST Monitoring - We are currently monitoring an issue that is causing delays for warehouse customers located in our EU1 region. Customers may experience slower than normal processing times. We have identified the root cause and will continue to monitor the situation. We will provide another update as soon as we have more information.

Delays for Warehouse Customers in EU1 Data Center

Feb <var data-var='date'>18</var>, <var data-var='time'>04:55</var> EST Resolved - We experienced a service disruption in our EU1 region that impacted playback functionality from 8:45 AM to 9:37 AM UTC. We apologize for any inconvenience this may have caused.

Playback functionality down (EU1 Data Center)

Feb <var data-var='date'>13</var>, <var data-var='time'>15:54</var> EST Resolved - From 1:04 PM to 1:26 PM EST, Fullstory experienced elevated error rates for session capture and some areas of the app. This also caused slight processing delays that lasted until about 2:00 PM EST. There was minimal to no data loss, and most failed requests were successful on retry.

Elevated error rates and delayed processing for NA

Feb <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>19:42</var> EST Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, February 4th 2025, between 7:00 PM EST/EDT through 10:00 PM EST/EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 10:30 PM EST/EDT, please email us at support@fullstory.com.

Jan <var data-var='date'>22</var>, <var data-var='time'>12:00</var> EST Resolved - From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid calls. Fullstory customers that attempted to send an API request during the outage window will need to process these requests again. If you believe your account was impacted or have any questions, please reach out to support@fullstory.com.

Get Session API Unavailable (NA and EU Data Centers)

Jan <var data-var='date'>22</var>, <var data-var='time'>09:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>11:01</var> EST Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>13</var>, <var data-var='time'>09:53</var> EST Scheduled - Fullstory will be conducting scheduled maintenance on Thursday, January 22 2025, between 7:00 PM EST through 9:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 9:30 PM EST, please email us at support@fullstory.com.

Dec <var data-var='date'>19</var>, <var data-var='time'>15:09</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>12:19</var> EST Investigating - Certain organizations are experiencing elevated server API error rates, specifically for the create event batch API.

Elevated server API error rates for EU

Dec <var data-var='date'>10</var>, <var data-var='time'>21:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>19:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:40</var> EST Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, December 10 2025, between 7:00 PM EST through 9:00 PM EST. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 9:30 PM EST, please email us at support@fullstory.com.

Nov <var data-var='date'>18</var>, <var data-var='time'>16:47</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>16:23</var> EST Monitoring - A fix has been implemented for this issue and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>15:32</var> EST Investigating - We are currently experiencing delays processing sessions for accounts utilizing our EU data center. Session capture is not impacted but new sessions may not appear until several minutes after initial capture. We are actively investigating the issue.

Nov <var data-var='date'>13</var>, <var data-var='time'>18:45</var> EST Resolved - A fix was released November 13 at 6:10pm (EST) for the GetSegments and ListSegments API issue. All issues are now resolved. During the outage window, any requests to either of these APIs (to retrieve either a list of all segments or information on a specific segment) could have returned incomplete data or otherwise would have returned in an error. For any Fullstory customers that made requests to either endpoint during the outage timeframe, we suggest making the same requests again to ensure you have complete and accurate data about the segment(s) in your Fullstory account. If you have any further questions regarding this issue, please contact us at support@fullstory.com. Nov <var data-var='date'>13</var>, <var data-var='time'>14:23</var> EST Update - We have identified a solution for the GetSegments and ListSegments API issue and are implementing a fix. We will provide an update once the fix is released. If you have any questions regarding this issue prior to our next update, please reach out to support@fullstory.com for assistance. Nov <var data-var='date'>12</var>, <var data-var='time'>18:43</var> EST Update - We are continuting to work towards a resolution to restore full functionality and complete data for the GetSegments and ListSegments APIs. We'll provide another update by 3:00pm (EST) tomorrow after further work and testing has been done. If you have any questions regarding this issue prior to our next update, please reach out to support@fullstory.com for assistance. Nov <var data-var='date'>12</var>, <var data-var='time'>13:10</var> EST Identified - From October 27, 2025 at 11:37am (EDT) to November 7, 2025 at 11:12am (EST), the datastores which serve our GetSegments and ListSegments APIs were unintentionally no longer updated. Requests made to these endpoints during this timeframe may have not returned complete data. Starting November 7 at 11:12am (EST), requests to these APIs began returning an error. We are currently identifying the appropriate resolution and will continue to provide updates on progress. If you believe your account was impacted or have any questions, please reach out to support@fullstory.com.

GetSegments and ListSegments APIs Unavailable

Oct <var data-var='date'>30</var>, <var data-var='time'>08:30</var> EDT Resolved - Our indexing backlog is now fully resolved. Session data captured during the impact window is available for search and in data warehouses. Oct <var data-var='date'>30</var>, <var data-var='time'>07:42</var> EDT Monitoring - A fix has been implemented and new session data is no longer delayed. We are monitoring the backlog of session data impacted by these delays and will resolve this incident once the backlogged session data is fully indexed. Oct <var data-var='date'>29</var>, <var data-var='time'>18:00</var> EDT Identified - We've identified the issue and we're working to rectify it at this time. Oct <var data-var='date'>29</var>, <var data-var='time'>13:59</var> EDT Investigating - At 11:15 AM EDT, we began experiencing indexing delays for session data and Data Warehouse updates in our NA data center. We are investigating the issue.

Delayed Indexing (NA Data Center)

Oct <var data-var='date'>22</var>, <var data-var='time'>17:35</var> EDT Resolved - This issue is resolved. The Fullstory platform, including login, data processing and indexing, webhooks, APIs, and destinations, are fully operational. If there are any follow up questions, please reach out to support@fullstory.com. Oct <var data-var='date'>22</var>, <var data-var='time'>15:42</var> EDT Identified - Customers may have experienced delayed data processing and indexing, or degradation to the Fullstory Web application between 2:46 PM ET to 2:55 PM ET. Data ingested within this timeframe may be delayed or affected. We have identified the issue and are actively working on full resolution.

Is Fullstory down?

Fullstory status is UP

Lastest published events

Scheduled Maintenance (NA1 Data Center)

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Guides & Surveys content delivery degraded

Fullstory Services, Components and Regions

Recent Fullstory events

Scheduled Maintenance (NA1 Data Center)

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Guides & Surveys content delivery degraded

Metric Alerts Firing Incorrectly

Delayed Session Processing - EU1 Data Center

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

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Is Fullstory down?

Fullstory status is UP

Lastest published events

Scheduled Maintenance (NA1 Data Center)

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Guides & Surveys content delivery degraded

Fullstory Services, Components and Regions

Recent Fullstory events

Scheduled Maintenance (NA1 Data Center)

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Guides & Surveys content delivery degraded

Metric Alerts Firing Incorrectly

Delayed Session Processing - EU1 Data Center

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!