Sep <var data-var='date'>30</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EDT Update - Fullstory will be conducting scheduled maintenance on September 30, 2026 from 7:00 PM to 9:00 PM (ET). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM (ET), please email us at support@fullstory.com. Sep <var data-var='date'>24</var>, <var data-var='time'>09:17</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on September 30, 2026 from 7:00 PM to 9:00 PM (ET). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM (ET), please email us at support@fullstory.com.

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Sep <var data-var='date'>23</var>, <var data-var='time'>15:00</var> EDT Resolved - A change was made on the 23rd of September to how URLs for captured assets are resolved; this inadvertently led to playback being broken for sessions in the EU1 Data Center. This was fixed by rolling back this change at 9:45am UTC.

Failure to load assets during playback for sessions (EU1 Data Center)

Sep <var data-var='date'> 8</var>, <var data-var='time'>01:46</var> EDT Resolved - This incident has now been resolved. If you are experiencing any issues past 6:15 PM (ET), please email us at support@fullstory.com. Sep <var data-var='date'> 7</var>, <var data-var='time'>18:34</var> EDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> EDT Monitoring - We have implemented a fix for an issue that caused delays in some session data availability, contributed to degraded search and dashboard performance, and potentially delayed alert notifications in Fullstory the application. We are actively monitoring the results to ensure full stability.

Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

Sep <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>14:20</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on September 3rd, 2026 from 7:00 PM to 9:00 PM ET. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM ET, please email us at support@fullstory.com.

Sep <var data-var='date'> 1</var>, <var data-var='time'>16:36</var> EDT Resolved - The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET). Any backlogged data is currently being processed and will be available shortly. If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com. Sep <var data-var='date'> 1</var>, <var data-var='time'>12:32</var> EDT Monitoring - We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev Sep <var data-var='date'> 1</var>, <var data-var='time'>11:19</var> EDT Investigating - We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce. Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.

Multiple Fullstory Services Unavailable (NA1 Data Center)

Aug <var data-var='date'>26</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:54</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on August 26, 2026 from 7:00 PM to 9:00 PM (EDT). Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM (EDT), please email us at support@fullstory.com.

Scheduled Maintenance (EU1 Data Center)

Aug <var data-var='date'>18</var>, <var data-var='time'>16:24</var> EDT Resolved - The issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET. If you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com. Aug <var data-var='date'>18</var>, <var data-var='time'>14:42</var> EDT Monitoring - We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal. Aug <var data-var='date'>18</var>, <var data-var='time'>13:57</var> EDT Investigating - At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.

Delays for Warehouse Customers in NA1 Data Center

Aug <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> EDT Resolved - From 7:58pm UTC on the 6th of August, users in NA1 & EU1 organisations with Guides & Surveys enabled were unable to create or edit tours and smart tips. There was also some disruption of end-user content delivery, though this was mitigated by edge caching serving cached content. The issue was resolved by 8:30am UTC on the 7th of August.

Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

Jul <var data-var='date'>23</var>, <var data-var='time'>16:58</var> EDT Resolved - This incident is resolved. The underlying BigQuery degradation has been mitigated, and the data transformation layer that Fullstory uses for Anywhere: Warehouse in NA1 has returned to normal operation. Any syncs that were delayed during this period have now caught up, and affected tables are up to date across all destinations (BigQuery, Redshift, Databricks, and Snowflake). The issue occurred from approximately 7:45 AM ET to 11:20 AM ET on July 23, 2026. We apologize for the disruption and thank you for your patience. Email us at support@fullstory.com if you continue to see issues. Jul <var data-var='date'>23</var>, <var data-var='time'>13:16</var> EDT Update - To clarify the scope of this incident: Fullstory uses BigQuery internally to transform data for all Anywhere: Warehouse customers in the NA1 data center, regardless of the final destination type. As a result, this BigQuery degradation may have delayed the sync of a small number of tables for all Anywhere: Warehouse customers in NA1 — including BigQuery, Redshift, Databricks, and Snowflake destinations — not only customers syncing directly to BigQuery. We are continuing to monitor and will provide a further update as syncs recover. Jul <var data-var='date'>23</var>, <var data-var='time'>11:46</var> EDT Monitoring - We are aware of an issue with BigQuery that started around July 23, 2026 at 7:45 AM (ET) which is impacting Fullstory Anywhere: Warehouse connections utilising BigQuery. We are closely monitoring the situation and will provide updates as they become available.

Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

Jul <var data-var='date'>16</var>, <var data-var='time'>18:41</var> EDT Resolved - This incident has been resolved Jul <var data-var='date'>16</var>, <var data-var='time'>16:38</var> EDT Investigating - The model behind the StoryAI features that are directly embedded within Dashboards, Segments, and Session Replay are seeing degraded availability due to a Google outage. We are working closely with their team to resolve this issue. Other AI features within Fullstory are not impacted at this time.

Google outage degrading some StoryAI features

Jul <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> EDT Resolved - Between July 6, 2026 at 8:47 AM EDT and July 7, 2026 at 12:00 PM EDT, incorrect filter configurations were intermittently applied to the default canned metrics (Users Today, Sessions Today, Error Rate, and Avg Page Load Time), which could have caused them to display unexpected filter values or report zero results due to no matching data. If you have any questions or are experiencing any continued issues with canned metrics, please reach out to support@fullstory.com.

[Resolved] Incorrect filter values on default metrics, NA1 Data Center

Jul <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>17:35</var> EDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>24</var>, <var data-var='time'>16:00</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance from July 1st, 2026 at 11:00 PM EDT to July 2nd, 2026 at 12:00 AM EDT. Customers with accounts in our NA1 Data Center may experience partial search, API, webhook, or alerts unavailability, potential indexing delays, or potential delays in Anywhere: Warehouse data export during the period of planned maintenance. If you are experiencing any issues past 12:00 AM EDT on July 2nd, please email us at support@fullstory.com.

Scheduled Maintenance (NA1 Data Center)

Jun <var data-var='date'>23</var>, <var data-var='time'>01:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>16:36</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Monday, June 22nd, 2026, at 11:00 PM EDT through Tuesday, June 23rd, 2026 at 1:00 AM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 1:00 AM EDT on Tuesday, June 23rd, 2026, please email us at support@fullstory.com.

Jun <var data-var='date'>11</var>, <var data-var='time'>13:08</var> EDT Resolved - This incident has been resolved. Guides, tours, surveys, and smart tips are now delivering normally for end users in the NA data center. We apologize for the disruption and are implementing additional safeguards to prevent recurrence. If you are still experiencing issues, please contact support at support@fullstory.com. Jun <var data-var='date'>11</var>, <var data-var='time'>09:58</var> EDT Monitoring - Beginning at approximately 04:00 CEST (22:00 EDT Jun 10), end users on sites where Guides & Surveys is installed may have experienced guides, tours, surveys, and smart tips not displaying correctly, and interaction data was delayed. This only is impacting customers in our NA data center. This issue was caused by resource exhaustion in the service responsible for delivering and recording end-user activity, not in the FullStory application itself. The FullStory app, Guides & Surveys editor, and theme/targeting configuration were not affected. No data was lost. Content delivery may have been delayed, and whether queued interactions are replayed will depend on whether the end user's session re-qualifies against targeting rules. We have identified the root cause of this issue, implemented a fix, and are actively monitoring the service. We will provide a further update once the service has been fully restored.

Guides & Surveys content delivery degraded

Jun <var data-var='date'>11</var>, <var data-var='time'>12:45</var> EDT Resolved - As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold. Start time of this issue: Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET If you continue to receive alerts you believe are incorrect, please reach out to us at support@fullstory.com. We apologize for the disruption. Jun <var data-var='date'>11</var>, <var data-var='time'>09:28</var> EDT Investigating - We are investigating an issue where Metric Alerts are triggering at thresholds that do not match the underlying metric data for customers in both our EU and NA data centers. Customers may be receiving alert notifications that appear to fire incorrectly or more frequently than expected. Our engineering team has been notified and is actively investigating. We will provide an update as soon as we have more information. We apologize for the disruption and appreciate your patience.

Metric Alerts Firing Incorrectly

Jun <var data-var='date'> 8</var>, <var data-var='time'>14:05</var> EDT Resolved - This issue is now resolved. If you notice any further delays in analytics indexing or data warehouse syncing reach out to support@fulltory.com. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> EDT Monitoring - We are monitoring an issue that began on June 6 at 10:00am ET causing data processing delays in our EU1 data center. New sessions are appearing normally, but analytics for recent sessions and data sent from Fullstory to connected warehouses may be delayed. A fix has been implemented today and we are monitoring the system's recovery. We will provide another update as soon as possible.

Delayed Session Processing - EU1 Data Center

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>13:53</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on June 3rd, 2026 at 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past June 3rd, 2026 at 9:00 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'>27</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>12:03</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, May 27 2026, between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>16:38</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, May 13 2026, between 7:00 PM EDT through 9:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance. If you are experiencing any issues past 9:30 PM EDT, please email us at support@fullstory.com.

May <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> EDT Resolved - On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a processing backlog. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. Due to ongoing metric degradation as a result of that incident, we experienced a similar build up in our processing backlog on May 18th 2026. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from May 7th, 04:00 UTC to May 19th, 07:00 UTC when the issue was ultimately resolved.

NA Data Center: Session Processing Backlog and Partial Data Loss

Apr <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EDT Resolved - On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a backlog in our database. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small subset of sessions in some customer accounts in our NA data center from April 6th, 11:00 UTC to April 14th, 14:00 UTC when the issue was ultimately resolved.

Mar <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>19:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>13:11</var> EDT Scheduled - Fullstory will be conducting scheduled maintenance on Wednesday, March 18th, 2026, between 7:00 PM EDT through 10:00 PM EDT. Customers may experience partial search and API unavailability as well as potential indexing delays during the period of planned maintenance If you are experiencing any issues past 10:30 PM EDT, please email us at support@fullstory.com.

Scheduled Maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>15:19</var> EDT Resolved - Some customers using Fullstory Anywhere: Warehouse may have observed a significant decrease in the number of events being transported to their data warehouse between February 24, 2026 to March 13, 2026. No data was lost during this time and all data has been backfilled to the impacted customers' warehouses. This incident is now resolved.

Data transport to data warehouse significantly delayed for some customers

Feb <var data-var='date'>27</var>, <var data-var='time'>23:23</var> EST Resolved - This incident in the EU1 region has been resolved. All data processing delays have been cleared, and all systems are now operating normally. Feb <var data-var='date'>27</var>, <var data-var='time'>19:52</var> EST Update - The delay in processing for new sessions has been resolved and this system is now operating normally. We are continuing to work through the delays affecting data passed to connected warehouses from Fullstory. We will provide another update once all processing is back to normal. Feb <var data-var='date'>27</var>, <var data-var='time'>19:14</var> EST Monitoring - Our team has implemented a fix and the system is now catching up. We are addressing delays that began at the following times: - Analytics: 2026-02-27 20:00 UTC - Warehouse: 2026-02-25 03:00 UTC We are taking steps to ensure all data is processed accurately and will post another update once processing is back to normal. Feb <var data-var='date'>27</var>, <var data-var='time'>16:53</var> EST Investigating - We are currently experiencing delays in data processing in our EU1 data center. New sessions may not appear until several minutes later. Additionally, data passed to connected warehouses from Fullstory will be delayed. We are investigating the issue.

Delayed session processing

Feb <var data-var='date'>25</var>, <var data-var='time'>17:06</var> EST Resolved - Correction: The issue began at approximately 18:40 ET, not 18:40 UTC as previously stated. We have resolved the issue that was causing delays for our warehouse customers in the EU1 region, and all systems are now fully operational. Our team will continue to ensure all data is processed correctly. We appreciate your patience and apologize for any inconvenience this may have caused. Feb <var data-var='date'>25</var>, <var data-var='time'>14:36</var> EST Update - We have implemented a fix for the issue that began around 18:40 UTC, which was causing delays for our warehouse customers in the EU1 region. The system is now catching up. Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal. Feb <var data-var='date'>25</var>, <var data-var='time'>11:20</var> EST Monitoring - We are currently monitoring an issue that is causing delays for warehouse customers located in our EU1 region. Customers may experience slower than normal processing times. We have identified the root cause and will continue to monitor the situation. We will provide another update as soon as we have more information.

Is Fullstory down?

Fullstory status is UP

Lastest published events

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Failure to load assets during playback for sessions (EU1 Data Center)

Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

Fullstory Services, Components and Regions

Recent Fullstory events

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Failure to load assets during playback for sessions (EU1 Data Center)

Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

Scheduled Maintenance (NA1 Data Center & EU1 Data Center)

Multiple Fullstory Services Unavailable (NA1 Data Center)

Scheduled Maintenance (EU1 Data Center)