Feb <var data-var='date'> 6</var>, <var data-var='time'>19:15</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:31</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> CET Update - We are continuing to investigate this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:05</var> CET Investigating - We are currently experiencing issues with emails not being delivered to some email domains. During this time, you might experience emails from ftrack not being delivered. If this is causing any access or operational issue to you, please reach out to support so we can work out a solution while the issue is being mitigated.

Issues with email dleivery

Feb <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:56</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Urgent database maintenance EU region

Feb <var data-var='date'> 3</var>, <var data-var='time'>17:48</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:43</var> CET Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:43</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:14</var> CET Investigating - We are currently investigating this issue.

Issues with processing events in US region

Jan <var data-var='date'>20</var>, <var data-var='time'>17:21</var> CET Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>20</var>, <var data-var='time'>17:12</var> CET Update - We are continuing to verify the maintenance items. Jan <var data-var='date'>20</var>, <var data-var='time'>17:11</var> CET Verifying - Verification is currently underway for the maintenance items. Jan <var data-var='date'>20</var>, <var data-var='time'>16:58</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>16:58</var> CET Scheduled - We will be performing an urgent maintenance on one of the databases in EU region to keep systems operational and improve performance issues for certain customers. During the time, you might see connectivity issues.

Nov <var data-var='date'>28</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>28</var>, <var data-var='time'>05:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:20</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance EU region

Nov <var data-var='date'>27</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>27</var>, <var data-var='time'>05:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:10</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>26</var>, <var data-var='time'>11:30</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>26</var>, <var data-var='time'>10:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:08</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance US region

Nov <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>26</var>, <var data-var='time'>05:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:10</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>25</var>, <var data-var='time'>11:30</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:08</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>24</var>, <var data-var='time'>22:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:21</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance ASIA region

Nov <var data-var='date'>24</var>, <var data-var='time'>12:09</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>12:07</var> CET Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>18</var>, <var data-var='time'>19:30</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>18:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>18</var>, <var data-var='time'>14:16</var> CET Scheduled - We will be undergoing a urgent database maintenance on one our databases in EUROPE. This step is necessary to maintain stability of the system. During this time, you may experience downtime of your ftrack application.

Nov <var data-var='date'>18</var>, <var data-var='time'>18:23</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:01</var> CET Monitoring - A fix has been implemented so all new signups should be operational again. Please reach out to support if you have any issues. Nov <var data-var='date'>18</var>, <var data-var='time'>13:31</var> CET Investigating - We are investigating an issue with our signup page. At the moment, new workspace setup is stuck. We will update as soon as we have more information.

Issue with new signups

Oct <var data-var='date'>21</var>, <var data-var='time'>21:06</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>14</var>, <var data-var='time'>13:17</var> CEST Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the CHINA region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.

Schedule maintenance CHINA region

Oct <var data-var='date'>21</var>, <var data-var='time'>07:53</var> CEST Resolved - Issues with video transcoding have been resolved. If you are still seeing any issues with transcoding and asset previews, please reach out to support. Oct <var data-var='date'>20</var>, <var data-var='time'>18:44</var> CEST Update - All workspaces have been updated with a fix that resolves transcoding issues for all newly submitted jobs. Jobs that are still stuck in "In progress" might still not be resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:15</var> CEST Monitoring - A fix to transcoding issue is being rolled out to all customers affected. This will impact all new transcoding jobs. Existing jobs that are stuck in "In progress" state are still affected by the issue. We will update on the status of these in the next hour. Oct <var data-var='date'>20</var>, <var data-var='time'>15:45</var> CEST Identified - The issue has been identified and a fix is on the way Oct <var data-var='date'>20</var>, <var data-var='time'>15:38</var> CEST Investigating - We are investigating an issue with our 3rd party provider for video transcoding in ftrack. Affected regions are EU, US, ASIA

Video encoding issues

Sep <var data-var='date'>30</var>, <var data-var='time'>08:52</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>17:30</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>29</var>, <var data-var='time'>17:29</var> CEST Investigating - We are currently investigating an issue affecting video encoding in ftrack. Our team is actively working to identify the cause and will provide an update as soon as more information becomes available. Thank you for your patience.

Issue: Video Encoding & Uploading

Jul <var data-var='date'>22</var>, <var data-var='time'>06:30</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>09:05</var> CEST Scheduled - We will be undergoing scheduled maintenance in the EU region. During a short period of time, you might experience connectivity issues to your ftrack instance.

Database maintenance EU region

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:15</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>15:21</var> CEST Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the ASIA region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.

Database maintenance ASIA region

Jul <var data-var='date'> 2</var>, <var data-var='time'>10:05</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>12:54</var> CEST Scheduled - We will be undergoing scheduled maintenance in the US region. During a short period of time, you might experience connectivity issues to you ftrack instance.

Database maintenance US region

Jun <var data-var='date'>25</var>, <var data-var='time'>15:10</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>15:05</var> CEST Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the ASIA region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.

Jun <var data-var='date'>18</var>, <var data-var='time'>15:04</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>14:47</var> CEST Scheduled - We would like to inform you about an upcoming scheduled maintenance session in the ASIA region that will be carried out to ensure the optimal performance and stability of our system. During this maintenance period, you may experience minimal downtime and temporary connectivity issues. We apologize for any inconvenience this may cause and appreciate your understanding.

Jun <var data-var='date'>12</var>, <var data-var='time'>22:50</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>20:49</var> CEST Investigating - We are aware of an ongoing issue affecting some Google Cloud Platform (GCP) services. At this time, we have not observed any impact to Ftrack workspaces, but we are actively monitoring the situation. If you notice any unexpected behavior, please reach out directly at support@ftrack.com

[Monitoring] Potential Impact from Google Cloud Platform Incident

Jun <var data-var='date'>11</var>, <var data-var='time'>13:18</var> CEST Resolved - The issue has been resolved and all failed encoding jobs have been retried. Please write to support if you notice any issues. Jun <var data-var='date'>11</var>, <var data-var='time'>12:11</var> CEST Monitoring - The issue with our encoding service provider seems to have been resolved. New encoding jobs are operational again. We are working on retrying the failed jobs for all customers. Jun <var data-var='date'>11</var>, <var data-var='time'>11:30</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>11:30</var> CEST Investigating - We are currently experiencing video encoding issues from our provider. We are working on restoring the encoding pipeline back.

Video encoding issues in EU cluster

Jun <var data-var='date'>10</var>, <var data-var='time'>22:57</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>21:55</var> CEST Investigating - We’re investigating a partial outage impacting workspace functionality. Updates to follow.

Connection to Workspaces

May <var data-var='date'>21</var>, <var data-var='time'>12:24</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>21:01</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>15:37</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>15:36</var> CEST Update - We are scheduling an urgent database maintenance for 21. May 2025 at 5am CEST which is necessary to stabilise performance of one of our EU clusters. During this time, some customers in EU region will not be able to reach their workspaces. Expected dowtime is 10 minutes. We apologise for this inconvenience. May <var data-var='date'>20</var>, <var data-var='time'>15:30</var> CEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>20</var>, <var data-var='time'>12:14</var> CEST Monitoring - The issue seems to be resolved. Impacted services should be performing at regular levels. Please reach out if you are experiencing any similar issues with your workspace. The team will keep monitoring the affected components. May <var data-var='date'>20</var>, <var data-var='time'>11:41</var> CEST Investigating - We are investigating issue downgrading performance in EU workspaces.

Is ftrack down?

ftrack status is UP

Lastest published events

Issues with email dleivery

Urgent database maintenance EU region

Issues with processing events in US region

ftrack Services, Components and Regions

Recent ftrack events

Issues with email dleivery

Urgent database maintenance EU region

Issues with processing events in US region

Urgent database maintenance EU region

Scheduled maintenance EU region

Scheduled maintenance EU region