Aug <var data-var='date'>20</var>, <var data-var='time'>14:25</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>13:57</var> UTC Monitoring - We have resolved the issue and it should be resolved. We will keep monitoring to confirm full resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>13:11</var> UTC Identified - We have identified the cause on our side and are working on a prompt resolution. We will keep you posted. Aug <var data-var='date'>20</var>, <var data-var='time'>12:58</var> UTC Investigating - We are currently investigating degraded performance in the EU region. We will provide updates as more information becomes available.

Degraded Performance - EU region

Aug <var data-var='date'>15</var>, <var data-var='time'>20:59</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>13:22</var> UTC Scheduled - Frontegg will perform a planned data-layer upgrade across the EU and US regions. No downtime is expected, and no action is required.

Planned Maintenance Notice - Data Layer Upgrade

Jul <var data-var='date'>16</var>, <var data-var='time'>13:42</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>12:09</var> UTC Monitoring - Update on the AWS incident from earlier: Amazon is still experiencing a global operational issue with CloudFront on their end, but we've implemented a workaround to bypass the affected component. All regions are now back up and working normally. We proactively rerouted to avoid the impacted path, so you shouldn't need to do anything on your side. We'll keep an eye on AWS's recovery and let you know if the situation changes. If you notice anything still off, please flag it on our Slack — happy to help. Jul <var data-var='date'>16</var>, <var data-var='time'>11:34</var> UTC Update - Hi all, The Cloudfront issue still persists. However, we have implemented a workaround on our side. We are rolling it out by region. Australia, Canada, and the UK should be up and running now. Jul <var data-var='date'>16</var>, <var data-var='time'>11:33</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>10:08</var> UTC Update - Hi all, The Cloudfront issue still persists. However, we have implemented a workaround on our side. We are rolling it out by region. EU and US should be up and running now. We will keep you posted. Jul <var data-var='date'>16</var>, <var data-var='time'>08:58</var> UTC Update - Due to the global Cloudfront issue, some of our customers that are using custom domains v2 are still impacted. We are actively working to bypass Cloudfront service and bring those back to normal. We'll keep you posted. Jul <var data-var='date'>16</var>, <var data-var='time'>08:56</var> UTC Identified - We've identified the cause of the disruption as an ongoing issue with our upstream cloud provider (AWS CloudFront). We are actively working internally as well to try and mitigate this until their service fully restored. Jul <var data-var='date'>16</var>, <var data-var='time'>08:06</var> UTC Investigating - We are currently investigating this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>08:06</var> UTC Identified - We're currently investigating a service disruption affecting authentication and login across our platform. Our team is actively looking into the cause and working to restore service as quickly as possible. We'll keep you posted.

Service Outage

May <var data-var='date'>31</var>, <var data-var='time'>09:06</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>08:25</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>10:06</var> UTC Scheduled - We are performing a Data Layer Upgrade. No downtime is expected, though you may experience a one-time latency of up to 30 seconds.

Data Layer Upgrade

May <var data-var='date'>31</var>, <var data-var='time'>06:15</var> UTC Resolved - During a planned Data Layer Upgrade, an issue occurred that affected a subset of users in the US region for approximately 35 minutes. Affected customers may have experienced degraded performance and errors when performing requests or actions that rely on the Data Layer. All other regions were unaffected.

Degraded Performance in US Region – Planned Data Layer Upgrade

May <var data-var='date'>24</var>, <var data-var='time'>12:24</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>23</var>, <var data-var='time'>17:48</var> UTC Scheduled - We are performing a Data Layer Upgrade. No downtime is expected, though you may experience a one-time latency of up to 30 seconds.

Apr <var data-var='date'>20</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>19</var>, <var data-var='time'>12:41</var> UTC Scheduled - We will be upgrading the Custom Code Lambda to a newer version, as the current version is being deprecated. This update is expected to be seamless, and no downtime is anticipated. As a precaution, we recommend verifying that your custom code continues to function as expected after the upgrade. Our team will be actively monitoring the process. The change will affect all Regions.

Custom Code Lambda version Upgrade - No downtime expected

Mar <var data-var='date'>28</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>13:47</var> UTC Scheduled - We are rolling out some minor infrastructure upgrades to make our platform faster and better for you! We don’t expect any downtime.

Infrastructure upgrades - EU Region

Mar <var data-var='date'>28</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC Scheduled - We are rolling out some minor infrastructure upgrades to make our platform faster and better for you! We don’t expect any downtime.

Infrastructure upgrades - US Region

Mar <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC Scheduled - We are rolling out some minor infrastructure upgrades to make our platform faster and better for you! We don’t expect any downtime.

Infrastructure upgrades - AU & CA Regions

Mar <var data-var='date'>23</var>, <var data-var='time'>13:34</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>11:43</var> UTC Monitoring - We have identified a degraded performance in US region related to some Entitlements functionalities. Our engineering team has resolved the issue and monitoring all service components. We will provide regular updates as more information becomes available.

Degraded performance in US region - Partial Entitlements functionalities

Feb <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>17:04</var> UTC Scheduled - We are rolling out some minor infrastructure upgrades to make our platform faster and better for you! We don’t expect any downtime.

Infrastructure upgrades - EU Environment

Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 1</var>, <var data-var='time'>12:19</var> UTC Scheduled - As part of our ongoing efforts to enhance our infrastructure, improve platform resiliency, and strengthen our security posture, we will continue performing scheduled maintenance on January 4th (All day). No downtime is expected during the maintenance window. Our engineering team will work to ensure the maintenance is completed as efficiently as possible. We appreciate your patience and understanding as we continue to improve our platform. If you have any questions or need assistance, please contact our support team. Thank you, Frontegg Team

Continue with the Planned Infrastructure upgrades

Jan <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>27</var>, <var data-var='time'>08:26</var> UTC Scheduled - As part of our ongoing efforts to enhance our infrastructure, improve platform resiliency, and strengthen our security posture, we will continue performing scheduled maintenance between December 28 and January 1. No downtime is expected during the maintenance window. Our engineering team will work to ensure the maintenance is completed as efficiently as possible. We appreciate your patience and understanding as we continue to improve our platform. If you have any questions or need assistance, please contact our support team. Thank you, Frontegg Team

Dec <var data-var='date'>25</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>21</var>, <var data-var='time'>12:19</var> UTC Scheduled - As part of our ongoing efforts to enhance our infrastructure, improve platform resiliency, and strengthen our security posture, we will be performing scheduled maintenance between December 22 and December 25. No downtime is expected during the maintenance window. Our engineering team will work to ensure the maintenance is completed as efficiently as possible. We appreciate your patience and understanding as we continue to improve our platform. If you have any questions or need assistance, please contact our support team. Thank you, Frontegg Team

Planned Infrastructure upgrades

Dec <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>11</var>, <var data-var='time'>18:13</var> UTC Scheduled - As part of our ongoing efforts to enhance our infrastructure, improve platform resiliency, and strengthen our security posture, we will be performing scheduled maintenance between December 14 and December 17. No downtime is expected during the maintenance window. Our engineering team will work to ensure the maintenance is completed as efficiently as possible. We appreciate your patience and understanding as we continue to improve our platform. If you have any questions or need assistance, please contact our support team. Thank you, Frontegg Team

Dec <var data-var='date'> 8</var>, <var data-var='time'>08:46</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 8</var>, <var data-var='time'>07:17</var> UTC Investigating - We have identified a degraded performance in EU region. Our engineering team is actively investigating the issue and monitoring all service components. We will provide regular updates as more information becomes available.

Degraded performance inEU region

Dec <var data-var='date'> 3</var>, <var data-var='time'>08:32</var> UTC Resolved - Degraded performance for our EU region for our Authentication API. Start Time: 08:32 UTC. Duration: 10 minutes. The issue was resolved by our Engineering team.

Degraded performance Authentication API EU Region

Nov <var data-var='date'>18</var>, <var data-var='time'>13:23</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:14</var> UTC Monitoring - We have deployed a DR for our Cloudflare instance. Systems should be back up again Nov <var data-var='date'>18</var>, <var data-var='time'>12:04</var> UTC Update - We have deployed our DR to US and EU regions. Continue to work on other regions Nov <var data-var='date'>18</var>, <var data-var='time'>11:57</var> UTC Update - Cloudflare has announced on global outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). We are continuing to work on DR and fallback mechanisms Nov <var data-var='date'>18</var>, <var data-var='time'>11:47</var> UTC Identified - We have identified the issue as a global Cloudflare Outage and starting DR process Nov <var data-var='date'>18</var>, <var data-var='time'>11:42</var> UTC Investigating - We are currently investigating reports of elevated errors originated by our WAF provider Cloudflare

Elevated errors reported due to global incident with our WAF provider Cloudflare

Nov <var data-var='date'>10</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> UTC Scheduled - Dear Customers, We would like to inform you of a planned maintenance window affecting our infrastructure in the US environment. This maintenance is part of our ongoing efforts to enhance reliability and performance. No service degradation or downtime is expected during this period. Our engineering team will be monitoring the process closely to ensure all systems remain fully operational. Thank you for your understanding and continued trust. Best regards, The Frontegg Team

Planned Maintenance Notice – US Environment

Oct <var data-var='date'>29</var>, <var data-var='time'>16:49</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>16:41</var> UTC Monitoring - We have mitigated the issue by switching our CDN provider. We are now monitoring Oct <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC Identified - The issue has been identified as our CDN provider. We are working on mitigation with another provider Oct <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC Investigating - We are investigating reports on login load issues. Currently looks like related to our CDN provider. We will be providing updates shortly

Degraded performance with loading login box

Oct <var data-var='date'>27</var>, <var data-var='time'>23:35</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>22:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>27</var>, <var data-var='time'>22:22</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>27</var>, <var data-var='time'>22:20</var> UTC Investigating - We are currently investigating this issue.

Degraded Service on the Frontegg Management Portal

Oct <var data-var='date'>27</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>16:02</var> UTC Scheduled - Dear Customers, We would like to inform you of a planned maintenance window affecting our network infrastructure in the US environment. This maintenance is part of our ongoing efforts to enhance reliability and performance. No service degradation or downtime is expected during this period. Our engineering team will be monitoring the process closely to ensure all systems remain fully operational. Thank you for your understanding and continued trust. Best regards, The Frontegg Team

Oct <var data-var='date'>27</var>, <var data-var='time'>05:15</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>16:00</var> UTC Scheduled - Dear Customers, We would like to inform you of a planned maintenance window affecting our network infrastructure in the Europe environment. This maintenance is part of our ongoing efforts to enhance reliability and performance. No service degradation or downtime is expected during this period. Our engineering team will be monitoring the process closely to ensure all systems remain fully operational. Thank you for your understanding and continued trust. Best regards, The Frontegg Team

Planned Maintenance Notice – Europe Environment

Aug <var data-var='date'>26</var>, <var data-var='time'>18:29</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>17:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>26</var>, <var data-var='time'>17:06</var> UTC Investigating - We have identified an increased error rate in our 🇪🇺 Europe region. Our engineering team is actively investigating the issue and monitoring all service components. We will provide regular updates as more information becomes available.

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Degraded Performance - EU region

Planned Maintenance Notice - Data Layer Upgrade

Service Outage

Frontegg Services, Components and Regions

Recent Frontegg events

Degraded Performance - EU region

Planned Maintenance Notice - Data Layer Upgrade

Service Outage

Data Layer Upgrade

Degraded Performance in US Region – Planned Data Layer Upgrade

Data Layer Upgrade