May <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>08:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>07:56</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 8</var>, <var data-var='time'>07:51</var> EDT Investigating - We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.

Issue with loading comments

Mar <var data-var='date'>17</var>, <var data-var='time'>12:22</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>12:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> EDT Investigating - We're experiencing degraded performance

Degraded Performance

Mar <var data-var='date'>12</var>, <var data-var='time'>12:00</var> EDT Resolved - Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.

Degraded software performance

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:49</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:44</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:02</var> EST Investigating - We are currently investigating the cause

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:56</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> EST Investigating - We are currently investigating the cause

Jan <var data-var='date'>27</var>, <var data-var='time'>14:08</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>14:07</var> EST Update - No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email support@frame.io. Jan <var data-var='date'>27</var>, <var data-var='time'>13:40</var> EST Update - We're no longer seeing occurrences. Monitoring continues while we investigate the root cause. Jan <var data-var='date'>27</var>, <var data-var='time'>13:25</var> EST Update - We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences. Jan <var data-var='date'>27</var>, <var data-var='time'>12:55</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>12:39</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:57</var> EST Update - We are continuing to investigate this issue Jan <var data-var='date'>27</var>, <var data-var='time'>11:41</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:30</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:18</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:07</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:56</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:49</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:36</var> EST Investigating - We are currently investigating this issue.

Users are intermittently unable to log in

Jan <var data-var='date'>15</var>, <var data-var='time'>12:03</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>11:24</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>11:13</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>11:11</var> EST Investigating - We are currently investigating the issue.

Jan <var data-var='date'>13</var>, <var data-var='time'>04:19</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>04:13</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>04:10</var> EST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>04:09</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>03:58</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>03:57</var> EST Investigating - We are currently investigating an outage with our search service

Outage of Search service

Nov <var data-var='date'> 7</var>, <var data-var='time'>15:38</var> EST Resolved - Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.

Nov <var data-var='date'> 4</var>, <var data-var='time'>12:27</var> EST Resolved - The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:20</var> EST Monitoring - A fix has been implemented and we are actively monitoring. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> EST Investigating - Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.

Oct <var data-var='date'>29</var>, <var data-var='time'>12:52</var> EDT Resolved - All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io. Oct <var data-var='date'>29</var>, <var data-var='time'>12:35</var> EDT Update - Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor. Oct <var data-var='date'>29</var>, <var data-var='time'>12:23</var> EDT Monitoring - All backlogged uploads should now be processed. We are continuing to monitor. Oct <var data-var='date'>29</var>, <var data-var='time'>12:05</var> EDT Update - A fix has been implemented, and backlogged uploads are processing. Oct <var data-var='date'>29</var>, <var data-var='time'>12:02</var> EDT Identified - We have identified the root cause and are addressing issues with delayed uploads. Oct <var data-var='date'>29</var>, <var data-var='time'>11:05</var> EDT Investigating - We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

Upload delays

Oct <var data-var='date'>23</var>, <var data-var='time'>19:08</var> EDT Resolved - Some users experienced errors while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team was able to mitigate the issue and restore service.

Oct <var data-var='date'>21</var>, <var data-var='time'>17:29</var> EDT Resolved - Upload and transcode latencies have returned to normal, and new uploads are processing as expected. Oct <var data-var='date'>21</var>, <var data-var='time'>16:02</var> EDT Update - After identifying the underlying cause, we are continuing to investigate its impact on system performance. Oct <var data-var='date'>21</var>, <var data-var='time'>14:33</var> EDT Identified - We’ve identified an underlying cause and are continuing to investigate system performance. Oct <var data-var='date'>21</var>, <var data-var='time'>13:48</var> EDT Update - Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency. Oct <var data-var='date'>21</var>, <var data-var='time'>12:31</var> EDT Investigating - We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.

Media transcoding delays

Oct <var data-var='date'>20</var>, <var data-var='time'>20:23</var> EDT Resolved - Our media pipeline has recovered, and new uploads are processing as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>19:50</var> EDT Monitoring - We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress. Oct <var data-var='date'>20</var>, <var data-var='time'>16:53</var> EDT Update - We’re continuing to work toward restoring normal upload processing and playback. The issue is related to one of our third-party services, and we’re monitoring their recovery closely. We’ll provide an update as soon as things begin to improve. Oct <var data-var='date'>20</var>, <var data-var='time'>12:16</var> EDT Identified - We have reports of new uploads not transcoding due to an issue with our underlying infrastructure provider Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> EDT Update - Our media pipeline is recovering, and we are still monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>06:13</var> EDT Monitoring - Our media processing is slowly recovering, and we are still monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>05:42</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>05:41</var> EDT Identified - The root cause seems to have been identified by our vendor. An initial mitigation was applied and we are seeing some signs of recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>05:41</var> EDT Investigating - We are currently experiencing outages with our uploads and video playbacks. Our team is working with our third party vendors to identify the root cause and fix it.

Media Services Outage

Aug <var data-var='date'>28</var>, <var data-var='time'>13:02</var> EDT Resolved - We have resolved the issue with a rollback of our code. Aug <var data-var='date'>28</var>, <var data-var='time'>12:54</var> EDT Investigating - We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

Issues with filenames after uploading

Aug <var data-var='date'>28</var>, <var data-var='time'>04:00</var> EDT Resolved - This maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>01:50</var> EDT Identified - A third party vendor is currently undergoing a maintenance. This change will result in up to a ~3 hour interruption of our Blog. All of our other services will not be affected.

Frame.io blog unavailable

Jun <var data-var='date'>25</var>, <var data-var='time'>18:26</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>17:47</var> EDT Monitoring - The issue appears to have been fixed. We're actively monitoring the situation. Jun <var data-var='date'>25</var>, <var data-var='time'>17:40</var> EDT Identified - We have found the root cause of the issue and have implemented a fix. Jun <var data-var='date'>25</var>, <var data-var='time'>17:09</var> EDT Update - We haven't clearly identified the root cause of the issue and are continuing to investigate it. Jun <var data-var='date'>25</var>, <var data-var='time'>16:41</var> EDT Investigating - User settings are currently inaccessible. Our team is working to identify the root cause and implement a fix.

Partial Outage - User settings

Jun <var data-var='date'> 3</var>, <var data-var='time'>22:20</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>20:46</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 3</var>, <var data-var='time'>20:35</var> EDT Investigating - We are currently investigating this issue.

Watermarking Issue

May <var data-var='date'>22</var>, <var data-var='time'>05:19</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>05:03</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>04:49</var> EDT Identified - The issue has been identified and a fix is being implemented.

v4 Application experiencing outage

Mar <var data-var='date'>16</var>, <var data-var='time'>23:02</var> EDT Resolved - The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected. Mar <var data-var='date'>16</var>, <var data-var='time'>22:25</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>16</var>, <var data-var='time'>22:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>16</var>, <var data-var='time'>21:58</var> EDT Update - Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed Mar <var data-var='date'>16</var>, <var data-var='time'>21:24</var> EDT Identified - The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available. Mar <var data-var='date'>16</var>, <var data-var='time'>21:03</var> EDT Investigating - We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.

Intermittent delays with uploads and transcodes

Feb <var data-var='date'>13</var>, <var data-var='time'>10:40</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>10:06</var> EST Update - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>13</var>, <var data-var='time'>10:05</var> EST Monitoring - A fix has been implemented, and we are seeing most loading issues resolve Feb <var data-var='date'>13</var>, <var data-var='time'>09:49</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>09:49</var> EST Investigating - We are seeing issues loading assets in v4

Assets not loading in our v4 application

Feb <var data-var='date'> 5</var>, <var data-var='time'>19:16</var> EST Resolved - Frame Engineering team operated a production rollout for our new progressive delivery platform started at 7pm ET. During the operation, we experienced 5 mins downtime between 7:16pm and 7:21pm ET. We were able to quickly resolve the issue and bring frame back to normal operation by 7:21pm ET.

Frame outrage during infrastructure upgrade

Dec <var data-var='date'> 2</var>, <var data-var='time'>19:41</var> EST Resolved - We've identified the issue and resolved it. All v4 accounts should once again be accessible. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:40</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:38</var> EST Investigating - We are currently investigating and issue with v4 of the application returning erroneously permission denied

v4 Inaccessible

Nov <var data-var='date'>10</var>, <var data-var='time'>01:33</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>01:31</var> EST Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'>10</var>, <var data-var='time'>00:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>00:24</var> EST Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>10</var>, <var data-var='time'>00:23</var> EST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Oct <var data-var='date'>17</var>, <var data-var='time'>12:10</var> EDT Resolved - This incident has been resolved, and we are seeing complete restoration across our application functional areas. Oct <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Update - App and API functionality has been restored. We are continuing to monitor as usage across our applications resume. Oct <var data-var='date'>17</var>, <var data-var='time'>11:35</var> EDT Monitoring - App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate. Oct <var data-var='date'>17</var>, <var data-var='time'>11:13</var> EDT Update - While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible. Oct <var data-var='date'>17</var>, <var data-var='time'>10:55</var> EDT Identified - We have identified the root cause, and are working to restore services as soon as possible. Oct <var data-var='date'>17</var>, <var data-var='time'>10:55</var> EDT Update - We have identified the root cause, and are working to restore services as soon as possible. Oct <var data-var='date'>17</var>, <var data-var='time'>10:52</var> EDT Update - We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix. Oct <var data-var='date'>17</var>, <var data-var='time'>10:52</var> EDT Update - We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix. Oct <var data-var='date'>17</var>, <var data-var='time'>10:48</var> EDT Update - We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix. Oct <var data-var='date'>17</var>, <var data-var='time'>10:48</var> EDT Investigating - Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

Is Frame.io down?

Frame.io status is UP

Lastest published events

Issue with loading comments

Degraded Performance

Degraded software performance

Frame.io Services, Components and Regions

Recent Frame.io events

Issue with loading comments

Degraded Performance

Degraded software performance

Degraded Performance

Degraded Performance

Users are intermittently unable to log in

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Is Frame.io down?

Frame.io status is UP

Lastest published events

Issue with loading comments

Degraded Performance

Degraded software performance

Frame.io Services, Components and Regions

Recent Frame.io events

Issue with loading comments

Degraded Performance

Degraded software performance

Degraded Performance

Degraded Performance

Users are intermittently unable to log in

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!