Aug <var data-var='date'>15</var>, <var data-var='time'>10:15</var> EDT Completed - Scheduled maintenance has been completed and Frame.io is back online. If you experience any issues, please reach out to support@frame.io. Aug <var data-var='date'>15</var>, <var data-var='time'>06:00</var> EDT In progress - Frame.io is currently undergoing scheduled maintenance. Access is unavailable for all users. We expect service to be restored by approximately 12:00 pm ET. Check back here for updates. Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>10:00</var> EDT Scheduled - Frame.io will undergo scheduled infrastructure maintenance on Saturday, August 15th from 6:00 am ET to approximately 12:00 pm ET. During this window, all users will be unable to log in or access the platform. This upgrade is necessary to support long-term platform performance and reliability. Updates will be posted here throughout the maintenance window.

Scheduled Maintenance: August 15, 2026

Jul <var data-var='date'>28</var>, <var data-var='time'>17:39</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>16:26</var> EDT Investigating - We are currently investigating this issue.

Degraded generation of thumbnails on proxies on uploaded assets

Jul <var data-var='date'>28</var>, <var data-var='time'>14:17</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>13:41</var> EDT Investigating - We are currently investigating this issue.

Delays in generating thumbnails in proxies for uploaded assets.

Jul <var data-var='date'>28</var>, <var data-var='time'>13:24</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>13:14</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>12:49</var> EDT Investigating - Users were unable to view collections and some UI affordances were displayed incorrectly on the site,

Collection Viewing Outage

Jul <var data-var='date'>23</var>, <var data-var='time'>00:28</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>22:44</var> EDT Update - We are still working on rerunning jobs. Jul <var data-var='date'>22</var>, <var data-var='time'>20:03</var> EDT Monitoring - We have identified the issue and are working on retranscoding a small number of assets that have experienced issues. Jul <var data-var='date'>22</var>, <var data-var='time'>20:03</var> EDT Identified - We have identified the issue and are working on retranscoding a small number of assets that have experienced issues. Jul <var data-var='date'>22</var>, <var data-var='time'>19:35</var> EDT Investigating - We are currently experiencing a delay in message delivery and are investigating.

Issue with message delivery

Jul <var data-var='date'>20</var>, <var data-var='time'>16:41</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>16:27</var> EDT Monitoring - All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming. Jul <var data-var='date'>20</var>, <var data-var='time'>16:11</var> EDT Update - We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster. Jul <var data-var='date'>20</var>, <var data-var='time'>16:02</var> EDT Investigating - We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.

Degraded software performance on processing uploads

Jul <var data-var='date'>14</var>, <var data-var='time'>12:52</var> EDT Resolved - The incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>12:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>14</var>, <var data-var='time'>12:08</var> EDT Identified - We have identified the source of the issue and are actively working to mitigate. Jul <var data-var='date'>14</var>, <var data-var='time'>05:30</var> EDT Investigating - Users are reporting slow processing when uploading files to their v4 accounts on Frame.io.

Jul <var data-var='date'> 8</var>, <var data-var='time'>15:48</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:37</var> EDT Monitoring - A fix has been implemented and we are monitoring. Jul <var data-var='date'> 8</var>, <var data-var='time'>15:17</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:52</var> EDT Investigating - We are investigating an issue affecting mounted drive users

Issue with mounted projects

Jun <var data-var='date'>18</var>, <var data-var='time'>16:03</var> EDT Resolved - This incident has been resolved, uploads are continuing to process as expected. Jun <var data-var='date'>18</var>, <var data-var='time'>15:54</var> EDT Update - New uploads are processing as expected. We are continuing to monitor our systems. Jun <var data-var='date'>18</var>, <var data-var='time'>15:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>15:22</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>15:19</var> EDT Investigating - We are currently investigating an issue affecting uploads.

Investigating issue with new uploads

Jun <var data-var='date'> 9</var>, <var data-var='time'>11:23</var> EDT Resolved - This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at support@frame.io. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:46</var> EDT Monitoring - Services continue to be operational, we're continuing to monitor. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:40</var> EDT Identified - We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:22</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:02</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:31</var> EDT Investigating - Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

Degraded software performance

May <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>08:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>07:56</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 8</var>, <var data-var='time'>07:51</var> EDT Investigating - We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.

Issue with loading comments

Mar <var data-var='date'>17</var>, <var data-var='time'>12:22</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>12:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> EDT Investigating - We're experiencing degraded performance

Degraded Performance

Mar <var data-var='date'>12</var>, <var data-var='time'>12:00</var> EDT Resolved - Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.

Feb <var data-var='date'> 4</var>, <var data-var='time'>17:49</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:44</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>17:02</var> EST Investigating - We are currently investigating the cause

Feb <var data-var='date'> 3</var>, <var data-var='time'>14:56</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:58</var> EST Investigating - We are currently investigating the cause

Jan <var data-var='date'>27</var>, <var data-var='time'>14:08</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>14:07</var> EST Update - No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email support@frame.io. Jan <var data-var='date'>27</var>, <var data-var='time'>13:40</var> EST Update - We're no longer seeing occurrences. Monitoring continues while we investigate the root cause. Jan <var data-var='date'>27</var>, <var data-var='time'>13:25</var> EST Update - We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences. Jan <var data-var='date'>27</var>, <var data-var='time'>12:55</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>12:39</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>12:13</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:57</var> EST Update - We are continuing to investigate this issue Jan <var data-var='date'>27</var>, <var data-var='time'>11:41</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:30</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:18</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>11:07</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:56</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:49</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>27</var>, <var data-var='time'>10:36</var> EST Investigating - We are currently investigating this issue.

Users are intermittently unable to log in

Jan <var data-var='date'>15</var>, <var data-var='time'>12:03</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>11:24</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>11:13</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>11:11</var> EST Investigating - We are currently investigating the issue.

Jan <var data-var='date'>13</var>, <var data-var='time'>04:19</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>04:13</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>04:10</var> EST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>04:09</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>03:58</var> EST Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>03:57</var> EST Investigating - We are currently investigating an outage with our search service

Outage of Search service

Nov <var data-var='date'> 7</var>, <var data-var='time'>15:38</var> EST Resolved - Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.

Nov <var data-var='date'> 4</var>, <var data-var='time'>12:27</var> EST Resolved - The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:20</var> EST Monitoring - A fix has been implemented and we are actively monitoring. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:06</var> EST Investigating - Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.

Oct <var data-var='date'>29</var>, <var data-var='time'>12:52</var> EDT Resolved - All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io. Oct <var data-var='date'>29</var>, <var data-var='time'>12:35</var> EDT Update - Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor. Oct <var data-var='date'>29</var>, <var data-var='time'>12:23</var> EDT Monitoring - All backlogged uploads should now be processed. We are continuing to monitor. Oct <var data-var='date'>29</var>, <var data-var='time'>12:05</var> EDT Update - A fix has been implemented, and backlogged uploads are processing. Oct <var data-var='date'>29</var>, <var data-var='time'>12:02</var> EDT Identified - We have identified the root cause and are addressing issues with delayed uploads. Oct <var data-var='date'>29</var>, <var data-var='time'>11:05</var> EDT Investigating - We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

Upload delays

Oct <var data-var='date'>23</var>, <var data-var='time'>19:08</var> EDT Resolved - Some users experienced errors while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team was able to mitigate the issue and restore service.

Oct <var data-var='date'>21</var>, <var data-var='time'>17:29</var> EDT Resolved - Upload and transcode latencies have returned to normal, and new uploads are processing as expected. Oct <var data-var='date'>21</var>, <var data-var='time'>16:02</var> EDT Update - After identifying the underlying cause, we are continuing to investigate its impact on system performance. Oct <var data-var='date'>21</var>, <var data-var='time'>14:33</var> EDT Identified - We’ve identified an underlying cause and are continuing to investigate system performance. Oct <var data-var='date'>21</var>, <var data-var='time'>13:48</var> EDT Update - Performance is improving across uploads and transcodes. We’re still monitoring and investigating latency. Oct <var data-var='date'>21</var>, <var data-var='time'>12:31</var> EDT Investigating - We are currently experiencing delays in transcoding media which may result in files taking longer than expected to appear in your account.

Media transcoding delays

Oct <var data-var='date'>20</var>, <var data-var='time'>20:23</var> EDT Resolved - Our media pipeline has recovered, and new uploads are processing as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>19:50</var> EDT Monitoring - We’re seeing improvements in playback availability and continued recovery of our media pipeline. Monitoring remains in progress. Oct <var data-var='date'>20</var>, <var data-var='time'>16:53</var> EDT Update - We’re continuing to work toward restoring normal upload processing and playback. The issue is related to one of our third-party services, and we’re monitoring their recovery closely. We’ll provide an update as soon as things begin to improve. Oct <var data-var='date'>20</var>, <var data-var='time'>12:16</var> EDT Identified - We have reports of new uploads not transcoding due to an issue with our underlying infrastructure provider Oct <var data-var='date'>20</var>, <var data-var='time'>07:30</var> EDT Update - Our media pipeline is recovering, and we are still monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>06:13</var> EDT Monitoring - Our media processing is slowly recovering, and we are still monitoring the situation. Oct <var data-var='date'>20</var>, <var data-var='time'>05:42</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>05:41</var> EDT Identified - The root cause seems to have been identified by our vendor. An initial mitigation was applied and we are seeing some signs of recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>05:41</var> EDT Investigating - We are currently experiencing outages with our uploads and video playbacks. Our team is working with our third party vendors to identify the root cause and fix it.

Media Services Outage

Aug <var data-var='date'>28</var>, <var data-var='time'>13:02</var> EDT Resolved - We have resolved the issue with a rollback of our code. Aug <var data-var='date'>28</var>, <var data-var='time'>12:54</var> EDT Investigating - We are conducting a rollback to address customer reports having to due with filename issues when uploading to Frame.io.

Is Frame.io down?

Frame.io status is UP

Lastest published events

Scheduled Maintenance: August 15, 2026

Degraded generation of thumbnails on proxies on uploaded assets

Delays in generating thumbnails in proxies for uploaded assets.

Frame.io Services, Components and Regions

Recent Frame.io events

Scheduled Maintenance: August 15, 2026

Degraded generation of thumbnails on proxies on uploaded assets

Delays in generating thumbnails in proxies for uploaded assets.

Collection Viewing Outage

Issue with message delivery

Degraded software performance on processing uploads