May <var data-var='date'>19</var>, <var data-var='time'>14:06</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:28</var> PDT Monitoring - A fix has been implemented. Message Center should now be accessible again. We will continue to monitor. May <var data-var='date'>19</var>, <var data-var='time'>13:02</var> PDT Identified - We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate. May <var data-var='date'>19</var>, <var data-var='time'>12:16</var> PDT Monitoring - Normal performance should be restoring May <var data-var='date'>19</var>, <var data-var='time'>12:09</var> PDT Identified - We have identified an issue with the release in Hire that is causing some slowness for some tenants.

Slowness with Hire

May <var data-var='date'>18</var>, <var data-var='time'>08:28</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>08:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results May <var data-var='date'>18</var>, <var data-var='time'>08:06</var> PDT Investigating - We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.

Issues logging in to us-2

May <var data-var='date'>12</var>, <var data-var='time'>13:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:44</var> PDT Identified - Some Cue services may be slow or unavailable due to 3rd-party service disruption.

Cue agent service disruption

May <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> PDT Resolved - This incident is resolved May <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> PDT Monitoring - Our 3rd party vendor has implemented a fix and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 6</var>, <var data-var='time'>09:26</var> PDT Identified - Our 3rd-party provider has identified the issue and working toward a resolution. May <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> PDT Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

May <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> PDT Investigating - We are currently investigating an issue with our Automations feature, as well as worker segment assignation.

Delays in automations and segment assignation

May <var data-var='date'> 5</var>, <var data-var='time'>14:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>14:09</var> PDT Monitoring - A fix has been implemented and we are monitoring logins. May <var data-var='date'> 4</var>, <var data-var='time'>11:03</var> PDT Identified - A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.

Login Issues

Apr <var data-var='date'>28</var>, <var data-var='time'>12:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>12:04</var> PDT Monitoring - Our 3rd-party provider is seeing success rates across all services return to normal. We will continue to monitor closely for any future updates. Apr <var data-var='date'>28</var>, <var data-var='time'>11:43</var> PDT Identified - Our 3rd-party provider has identified the issue and working toward a resolution. Apr <var data-var='date'>28</var>, <var data-var='time'>11:39</var> PDT Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

Mar <var data-var='date'>24</var>, <var data-var='time'>23:29</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>21:02</var> PDT Monitoring - A fix is in place and we are now seeing recovery of analytics. Warehouse connections are recovered. We'll continue to monitor until full recovery. Mar <var data-var='date'>24</var>, <var data-var='time'>20:05</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>19:42</var> PDT Identified - We are currently investigating an issue with stale data for some of our analytics data.

Stale Analytics Data

Mar <var data-var='date'>10</var>, <var data-var='time'>14:08</var> PDT Resolved - The issue affecting the AI Recruiter configuration experience has been resolved. Users should now be able to access and update AI interview settings normally. Our team will continue to monitor the system to ensure stability. Mar <var data-var='date'>10</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating an issue affecting the AI Recruiter configuration experience. Some users may have difficulty accessing or updating AI interview settings.

AI Recruiter Configuration Issue

Mar <var data-var='date'> 6</var>, <var data-var='time'>08:49</var> PST Resolved - Analytics performance has returned to normal and all functionality is operating as expected. We will continue to monitor the system to ensure stability. Mar <var data-var='date'> 6</var>, <var data-var='time'>07:35</var> PST Investigating - We are currently investigating intermittent performance degradation affecting analytics features. Users may experience slow loading times, delayed data updates, or temporary interruptions when using analytics. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.

Analytics Performance Degradation

Feb <var data-var='date'>23</var>, <var data-var='time'>09:08</var> PST Resolved - Service in the US-East-2 region has been fully restored. All systems are operating normally. Thank you for your patience. Feb <var data-var='date'>23</var>, <var data-var='time'>08:49</var> PST Identified - We are currently investigating a service disruption impacting workloads hosted in the US-East-2 region. Our engineering team has identified an issue affecting infrastructure in this region, and services may be unavailable or degraded. We are actively working to restore service

Service Disruption – US-East-2 Region

Feb <var data-var='date'>22</var>, <var data-var='time'>02:20</var> PST Resolved - The scheduled maintenance has been completed Feb <var data-var='date'>22</var>, <var data-var='time'>02:08</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Feb <var data-var='date'>22</var>, <var data-var='time'>01:02</var> PST Identified - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>22</var>, <var data-var='time'>00:59</var> PST Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across our network in the us-east-1 region on Sunday, February 22nd 2026 from 9:00AM UTC to 11:00AM UTC. During this window, hire Fountain platform on us-4.fountain.com will be briefly inaccessible. We apologize for any inconvenience this may cause.

Planned downtime - Fountain application in us-east-1 (us-4.fountain.com)

Feb <var data-var='date'>22</var>, <var data-var='time'>00:39</var> PST Resolved - The scheduled maintenance has been completed Feb <var data-var='date'>22</var>, <var data-var='time'>00:32</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Feb <var data-var='date'>21</var>, <var data-var='time'>23:00</var> PST Identified - We will be undergoing scheduled maintenance during this time Feb <var data-var='date'>21</var>, <var data-var='time'>22:59</var> PST Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, February 22, 2026 from 7:00am UTC to 9:00am UTC. During this time, the hire Fountain platform (us-2.fountain.com) will be briefly inaccessible.We apologize for any inconvenience.

Planned downtime - Fountain hire application in us-east-2 (us-2.fountain.com)

Feb <var data-var='date'>21</var>, <var data-var='time'>04:48</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>21</var>, <var data-var='time'>01:01</var> PST Update - We will be undergoing scheduled maintenance during this time Feb <var data-var='date'>20</var>, <var data-var='time'>23:00</var> PST Identified - We will be undergoing scheduled maintenance during this time Feb <var data-var='date'>20</var>, <var data-var='time'>22:59</var> PST Investigating - To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on  **February 21, 2026, from 7:00 AM to 9:00 AM UTC**. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login We appreciate your patience and understanding as we work to enhance system performance and stability.

Planned Maintenance – Fountain Hire

Feb <var data-var='date'>21</var>, <var data-var='time'>03:17</var> PST Resolved - The issue affecting Change Data Capture (CDC) processes following the database upgrade has been resolved. All core functionality and downstream systems are now operating normally. We are continuing to monitor system performance to ensure stability. Thank you for your patience. Feb <var data-var='date'>21</var>, <var data-var='time'>02:16</var> PST Identified - During the recent database upgrade, we identified an issue affecting Change Data Capture (CDC) processes. While the core application remains operational, certain downstream functionality and integrations may be impacted. The team is actively investigating and working to restore full system functionality. Feb <var data-var='date'>21</var>, <var data-var='time'>01:48</var> PST Investigating - Following the scheduled maintenance window, we encountered an unexpected issue during the database upgrade process. As a result, the Fountain Hire platform is currently experiencing service disruption beyond the planned window. The team is actively investigating and working toward resolution.

Ongoing Service Disruption Following Scheduled Maintenance

Feb <var data-var='date'>19</var>, <var data-var='time'>10:24</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>10:04</var> PST Monitoring - The 3rd party Auth provider outage has been resolved. We are monitoring services. Feb <var data-var='date'>19</var>, <var data-var='time'>09:15</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'>19</var>, <var data-var='time'>08:41</var> PST Investigating - Due to an outage at an underlying core service provider (Clerk, providing authentication), Fountain Hire Go is momentarily unavailable. We are following the situation and will keep this page updated. Clerk status page: https://status.clerk.com/

Fountain Hire Go - Ongoing Service Issue

Feb <var data-var='date'>18</var>, <var data-var='time'>19:43</var> PST Resolved - The scheduled maintenance has been completed Feb <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Feb <var data-var='date'>18</var>, <var data-var='time'>19:02</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>18</var>, <var data-var='time'>19:01</var> PST Identified - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>18</var>, <var data-var='time'>18:59</var> PST Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

i9 Centre – Ongoing Service Issue

Feb <var data-var='date'>18</var>, <var data-var='time'>10:42</var> PST Resolved - All analytics features are functioning properly and the incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>09:58</var> PST Monitoring - The provider has identified and resolved the issue. We are continuing to monitor performance. Feb <var data-var='date'>18</var>, <var data-var='time'>08:43</var> PST Update - We are working closely with the vendor to provide updates and restore functionality. Feb <var data-var='date'>18</var>, <var data-var='time'>08:41</var> PST Identified - Due to an issue with a third party vendor, analytics features may be temporarily interrupted.

Intermittent Analytics Feature Issue

Feb <var data-var='date'>12</var>, <var data-var='time'>14:34</var> PST Resolved - The issue affecting the Applicant Search functionality has been resolved. All systems are operating normally at this time. We will continue to monitor performance to ensure ongoing stability. Feb <var data-var='date'>12</var>, <var data-var='time'>13:52</var> PST Identified - The root cause of the service degradation affecting Applicant Search has been identified. We are currently implementing mitigation steps to restore normal performance. Users may continue to experience intermittent issues while we implement the fix. We will provide another update once the system has fully stabilized. Feb <var data-var='date'>12</var>, <var data-var='time'>13:35</var> PST Investigating - We are currently experiencing service degradation affecting the Applicant Search functionality. Our engineering team is actively investigating the issue and working to restore full performance as quickly as possible. We will provide further updates as more information becomes available.

Service Degradation – Applicant Search

Jan <var data-var='date'>26</var>, <var data-var='time'>06:04</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>26</var>, <var data-var='time'>05:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>26</var>, <var data-var='time'>05:10</var> PST Investigating - We are currently investigating this issue.

Worker Experience services are currently partially unreachable

Jan <var data-var='date'>15</var>, <var data-var='time'>21:02</var> PST Resolved - The scheduled maintenance has been completed Jan <var data-var='date'>15</var>, <var data-var='time'>20:56</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Jan <var data-var='date'>15</var>, <var data-var='time'>19:59</var> PST Update - The maintenance activity involving our third-party partner is taking longer than initially anticipated and may exceed the originally planned one-hour window. We are actively monitoring the situation and working closely with our partner. We will continue to provide updates here as more information becomes available. We apologize for the inconvenience and appreciate your patience. Jan <var data-var='date'>15</var>, <var data-var='time'>19:03</var> PST Identified - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>15</var>, <var data-var='time'>19:01</var> PST Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday January 15th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

Dec <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PST Resolved - The scheduled maintenance has been completed Dec <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PST Update - The scheduled maintenance has been completed Dec <var data-var='date'>18</var>, <var data-var='time'>19:35</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Dec <var data-var='date'>18</var>, <var data-var='time'>19:02</var> PST Identified - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PST Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday December 18th, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

Dec <var data-var='date'>17</var>, <var data-var='time'>04:04</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>15:03</var> PST Identified - We have identified the issue impacting data refreshes and are actively working with a vendor to resolve it. We will provide another update as more information becomes available. Dec <var data-var='date'>16</var>, <var data-var='time'>08:55</var> PST Investigating - We are currently investigating an issue causing analytics data to not refresh as expected. During this time, analytics data may appear stale. Our team is actively working to identify the root cause and restore normal updates. We will share additional updates as they become available.

Analytics Data Refresh Delayed

Dec <var data-var='date'>14</var>, <var data-var='time'>00:38</var> PST Resolved - The scheduled maintenance has been completed Dec <var data-var='date'>14</var>, <var data-var='time'>00:37</var> PST Update - The scheduled maintenance has been completed Dec <var data-var='date'>14</var>, <var data-var='time'>00:20</var> PST Monitoring - The scheduled maintenance has been completed and we are monitoring the services Dec <var data-var='date'>14</var>, <var data-var='time'>00:00</var> PST Identified - We will be undergoing scheduled maintenance during this time Dec <var data-var='date'>14</var>, <var data-var='time'>00:00</var> PST Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.

Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:18</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:13</var> PST Monitoring - We are currently observing issues accessing the I-9 and W-4 Centers. This appears to be caused by an upstream service disruption with our provider, Cloudflare.Our team is actively monitoring the situation and will provide updates as soon as they become available. We apologize for any inconvenience.

Is Fountain down?

Fountain status is UP

Lastest published events

Slowness with Hire

Issues logging in to us-2

Cue agent service disruption

Fountain Services, Components and Regions

Recent Fountain events

Slowness with Hire

Issues logging in to us-2

Cue agent service disruption

Cue agent service disruption

Delays in automations and segment assignation

Login Issues

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Is Fountain down?

Fountain status is UP

Lastest published events

Slowness with Hire

Issues logging in to us-2

Cue agent service disruption

Fountain Services, Components and Regions

Recent Fountain events

Slowness with Hire

Issues logging in to us-2

Cue agent service disruption

Cue agent service disruption

Delays in automations and segment assignation

Login Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!