Sep <var data-var='date'>30</var>, <var data-var='time'>10:52</var> PDT Resolved - This incident has been resolved and services have been operating normally since the fix was put in place. Sep <var data-var='date'>30</var>, <var data-var='time'>09:40</var> PDT Monitoring - WorkBright reports that a fix has been put in places and services are recovering. We are monitoring the resolution on our end. Sep <var data-var='date'>30</var>, <var data-var='time'>09:35</var> PDT Investigating - Our partner WorkBright is currently experiencing a partial outage of some services, impacting our I-9 and W-4 products. Our team is currently working with WorkBright to restore the service. We apologize for any inconvenience.

Service Outage

Sep <var data-var='date'>29</var>, <var data-var='time'>00:45</var> PDT Resolved - The scheduled maintenance has been completed Sep <var data-var='date'>29</var>, <var data-var='time'>00:41</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the services Sep <var data-var='date'>29</var>, <var data-var='time'>00:03</var> PDT Identified - To better serve our customers, we will be performing scheduled maintenance to support the continued reliability and scalability of our infrastructure. As a result, there will be downtime across our platform on 29th September 2026, from 7:00 AM to 9:00 AM UTC. During this time, the Fountain Hire platform will be inaccessible for approximately 30 minutes. We apologize for any inconvenience this may cause and appreciate your understanding.

Scheduled Maintenance – Fountain Hire Platform (us-2.fountain.com)

Sep <var data-var='date'>25</var>, <var data-var='time'>12:00</var> PDT Resolved - Please be wary of emails that are impersonating the Fountain platform.  You will not receive a legitimate email from Fountain asking for your credentials or asking you to set up your security questions. You should never enter your Fountain credentials on any site outside of your standard fountain.com login page. The ex-fountain[.]com domain has also been sending phishing emails recently, misrepresenting Fountain. This domain does not represent Fountain in any way.

Phishing Emails Impersonating Fountain

Sep <var data-var='date'>24</var>, <var data-var='time'>19:36</var> PDT Resolved - The scheduled maintenance has been completed Sep <var data-var='date'>24</var>, <var data-var='time'>19:31</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the services Sep <var data-var='date'>24</var>, <var data-var='time'>19:01</var> PDT Identified - In order to better serve our customers, we will be performing scheduled maintenance which will result in downtime across our platform on Thursday, September 24th, 2026, 8:00–8:30 PM MDT. During this window, the I-9 form and W-4 form tasks will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

i9 Centre – Ongoing Service Issue

Sep <var data-var='date'>22</var>, <var data-var='time'>12:45</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>10:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>09:34</var> PDT Investigating - We’re currently experiencing degraded performance issues with Embedded Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. A status update will be provided by 2pm EDT.

Partial Service Degradation

Sep <var data-var='date'>14</var>, <var data-var='time'>11:12</var> PDT Resolved - This issue is resolved now. Sep <var data-var='date'>14</var>, <var data-var='time'>10:46</var> PDT Identified - The issue has been identified and fix is in progress

Source dashboard outage

Aug <var data-var='date'>13</var>, <var data-var='time'>19:21</var> PDT Resolved - The scheduled maintenance has been completed Aug <var data-var='date'>13</var>, <var data-var='time'>19:18</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the services Aug <var data-var='date'>13</var>, <var data-var='time'>19:04</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>13</var>, <var data-var='time'>19:03</var> PDT Identified - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PDT Investigating - In order to better serve our customers, we will be performing maintenance which will result in downtime across our network on Thursday August 13th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

Aug <var data-var='date'>12</var>, <var data-var='time'>16:01</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:19</var> PDT Identified - The issue has been identified. The team is working on releasing a fix. Aug <var data-var='date'>12</var>, <var data-var='time'>14:38</var> PDT Investigating - We’re currently experiencing degraded performance issues with Onboard workflow assignation. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Jul <var data-var='date'>31</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>10:32</var> PDT Identified - Some workers are reporting difficulty requesting portal links via email. We've identified the cause of the issue and are working to repair it now

Requesting Worker Portal Link by Email Fails

Jul <var data-var='date'>30</var>, <var data-var='time'>06:42</var> PDT Resolved - This incident has been resolved and login to the Hire UI is fully restored. Thank you for your patience. Jul <var data-var='date'>30</var>, <var data-var='time'>06:42</var> PDT Monitoring - A fix has been deployed. Users should now be able to log in to the Hire UI. We are monitoring to confirm full recovery. Jul <var data-var='date'>30</var>, <var data-var='time'>05:42</var> PDT Identified - We have identified the cause of the login failures on the Hire UI and are working on a fix. Jul <var data-var='date'>30</var>, <var data-var='time'>05:32</var> PDT Investigating - We are investigating reports of users being unable to log in to the Hire UI (openings/hiring pages). Some users may see a "Something went wrong" error. We are working to identify the cause.

Login issues on Hire UI

Jul <var data-var='date'>25</var>, <var data-var='time'>00:48</var> PDT Resolved - The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience Jul <var data-var='date'>25</var>, <var data-var='time'>00:24</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>23:03</var> PDT Identified - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>24</var>, <var data-var='time'>23:03</var> PDT Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across the Fountain platform on Saturday, 25th July 2026 from 06:00 to 08:00 UTC. During this window, the Fountain platform (applicant sign-in, employer and portal dashboards, and backend services) will be inaccessible. We apologize for any inconvenience this may cause.

Scheduled Maintenance – Fountain Platform (Multiple Environments)

Jul <var data-var='date'>21</var>, <var data-var='time'>17:14</var> PDT Resolved - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it. Jul <var data-var='date'>17</var>, <var data-var='time'>16:12</var> PDT Monitoring - The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality. Jul <var data-var='date'>17</var>, <var data-var='time'>11:43</var> PDT Identified - The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences. Jul <var data-var='date'> 6</var>, <var data-var='time'>10:19</var> PDT Investigating - The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.

Document Signature Display Errors

Jul <var data-var='date'>18</var>, <var data-var='time'>16:27</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>16:36</var> PDT Identified - An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.

Stale data in Analytics and Warehouse for EU Customers

Jul <var data-var='date'>15</var>, <var data-var='time'>20:16</var> PDT Resolved - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>17:59</var> PDT Identified - The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release. Jul <var data-var='date'>14</var>, <var data-var='time'>13:42</var> PDT Investigating - We're aware that a subset of our users are receiving a blank page on the Fountain Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the desired content.

Blank Landing Page

Jul <var data-var='date'>14</var>, <var data-var='time'>13:27</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>09:50</var> PDT Identified - We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.

Compliance Stage unable to load

Jul <var data-var='date'>13</var>, <var data-var='time'>07:55</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>12:48</var> PDT Monitoring - We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution. Jul <var data-var='date'>11</var>, <var data-var='time'>11:56</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>11:55</var> PDT Investigating - We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.

Outbound Email Delivery Interruption

Jun <var data-var='date'>30</var>, <var data-var='time'>13:17</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:29</var> PDT Identified - The issue has been identified and a fix is being deployed momentarily. Jun <var data-var='date'>30</var>, <var data-var='time'>12:01</var> PDT Investigating - We are currently investigating this issue.

Timesheet overtime processing is slower than normal

Jun <var data-var='date'>30</var>, <var data-var='time'>12:49</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>12:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:09</var> PDT Identified - We are currently investigating an incident where manually moving applicants to a stage is causing errors.

Manual Applicant Transitions to a Stage

Jun <var data-var='date'>24</var>, <var data-var='time'>12:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>09:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>08:28</var> PDT Identified - We have identified additional issues with the Compliance and Pool products. Jun <var data-var='date'>24</var>, <var data-var='time'>07:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>06:45</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>06:27</var> PDT Investigating - We are currently investigating an issue with the fountain platform

Platform Severely Degraded

Jun <var data-var='date'>23</var>, <var data-var='time'>07:56</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>07:55</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>07:54</var> PDT Monitoring - The issue has been identified and the fix is implemented and we are monitoring. Jun <var data-var='date'>23</var>, <var data-var='time'>07:50</var> PDT Investigating - We're experiencing an issue with our subsystems that is interrupting normal operation.  We are looking into the issue and believe it will be resolved shortly.

Background Processing Outage

Jun <var data-var='date'>22</var>, <var data-var='time'>14:10</var> PDT Resolved - Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Jun <var data-var='date'>22</var>, <var data-var='time'>10:08</var> PDT Monitoring - Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.

Service Disruption Due to Third-Party Provider Issues

Jun <var data-var='date'>18</var>, <var data-var='time'>19:26</var> PDT Resolved - The scheduled maintenance has been completed Jun <var data-var='date'>18</var>, <var data-var='time'>19:17</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the services Jun <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

Jun <var data-var='date'>16</var>, <var data-var='time'>08:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>08:08</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>07:54</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>16</var>, <var data-var='time'>07:07</var> PDT Investigating - We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.

Partial Analytics Service Degradation

Jun <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>09:36</var> PDT Investigating - We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.

Analytics Service Degradation

Jun <var data-var='date'> 5</var>, <var data-var='time'>10:57</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> PDT Investigating - Currently investigating an issue where automations for workers are running at about a 30 min delay.

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Lastest published events

Service Outage

Scheduled Maintenance – Fountain Hire Platform (us-2.fountain.com)

Phishing Emails Impersonating Fountain

Fountain Services, Components and Regions

Recent Fountain events

Service Outage

Scheduled Maintenance – Fountain Hire Platform (us-2.fountain.com)

Phishing Emails Impersonating Fountain

i9 Centre – Ongoing Service Issue

Partial Service Degradation

Source dashboard outage