Jul <var data-var='date'>13</var>, <var data-var='time'>07:55</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>12:48</var> PDT Monitoring - We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution. Jul <var data-var='date'>11</var>, <var data-var='time'>11:56</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>11:55</var> PDT Investigating - We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.

Outbound Email Delivery Interruption

Jun <var data-var='date'>30</var>, <var data-var='time'>13:17</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:29</var> PDT Identified - The issue has been identified and a fix is being deployed momentarily. Jun <var data-var='date'>30</var>, <var data-var='time'>12:01</var> PDT Investigating - We are currently investigating this issue.

Timesheet overtime processing is slower than normal

Jun <var data-var='date'>30</var>, <var data-var='time'>12:49</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>12:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>12:09</var> PDT Identified - We are currently investigating an incident where manually moving applicants to a stage is causing errors.

Manual Applicant Transitions to a Stage

Jun <var data-var='date'>24</var>, <var data-var='time'>12:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>09:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>08:28</var> PDT Identified - We have identified additional issues with the Compliance and Pool products. Jun <var data-var='date'>24</var>, <var data-var='time'>07:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>06:45</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>06:27</var> PDT Investigating - We are currently investigating an issue with the fountain platform

Platform Severely Degraded

Jun <var data-var='date'>23</var>, <var data-var='time'>07:56</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>07:55</var> PDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>07:54</var> PDT Monitoring - The issue has been identified and the fix is implemented and we are monitoring. Jun <var data-var='date'>23</var>, <var data-var='time'>07:50</var> PDT Investigating - We're experiencing an issue with our subsystems that is interrupting normal operation.  We are looking into the issue and believe it will be resolved shortly.

Background Processing Outage

Jun <var data-var='date'>22</var>, <var data-var='time'>14:10</var> PDT Resolved - Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops. Jun <var data-var='date'>22</var>, <var data-var='time'>10:08</var> PDT Monitoring - Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.

Service Disruption Due to Third-Party Provider Issues

Jun <var data-var='date'>18</var>, <var data-var='time'>19:26</var> PDT Resolved - The scheduled maintenance has been completed Jun <var data-var='date'>18</var>, <var data-var='time'>19:17</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring the services Jun <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>18</var>, <var data-var='time'>19:00</var> PDT Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.

i9 Centre – Ongoing Service Issue

Jun <var data-var='date'>16</var>, <var data-var='time'>08:45</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>08:08</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>07:54</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>16</var>, <var data-var='time'>07:07</var> PDT Investigating - We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.

Partial Analytics Service Degradation

Jun <var data-var='date'>12</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>12</var>, <var data-var='time'>09:36</var> PDT Investigating - We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.

Analytics Service Degradation

Jun <var data-var='date'> 5</var>, <var data-var='time'>10:57</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> PDT Investigating - Currently investigating an issue where automations for workers are running at about a 30 min delay.

Worker Automation Processing Delays

Jun <var data-var='date'> 1</var>, <var data-var='time'>05:36</var> PDT Resolved - The incident has been resolved and all warehouse connections are fully operational. Jun <var data-var='date'> 1</var>, <var data-var='time'>04:32</var> PDT Monitoring - A fix has been implemented and we are monitoring performance. Jun <var data-var='date'> 1</var>, <var data-var='time'>04:30</var> PDT Identified - We’re currently experiencing degraded performance issues with data warehouse connections. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users with a warehouse connection may be affected.

Partial Service Degradation

May <var data-var='date'>30</var>, <var data-var='time'>23:21</var> PDT Resolved - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>23:17</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring. May <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

Planned downtime - Fountain application on amazon-mm and us-4

May <var data-var='date'>30</var>, <var data-var='time'>18:06</var> PDT Resolved - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>18:04</var> PDT Monitoring - Scheduled maintenance completed, we are monitoring the infrastructure. May <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PDT Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

Planned downtime - Fountain application on eu-1

May <var data-var='date'>30</var>, <var data-var='time'>08:07</var> PDT Resolved - The scheduled maintenance has been completed. May <var data-var='date'>30</var>, <var data-var='time'>08:04</var> PDT Monitoring - planned infrastructure maintenance completed, we are monitoring for any issues. May <var data-var='date'>30</var>, <var data-var='time'>08:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>30</var>, <var data-var='time'>08:00</var> PDT Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

Planned downtime - Fountain application on ap-1

May <var data-var='date'>29</var>, <var data-var='time'>23:24</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>23:16</var> PDT Monitoring - planned maintenance is completed, we are monitoring the infrastructure. May <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time May <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT Investigating - To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including: Sourcing capabilities Partner integrations Messaging Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.

Planned Maintenance – Fountain Hire

May <var data-var='date'>29</var>, <var data-var='time'>18:17</var> PDT Resolved - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>18:16</var> PDT Monitoring - The scheduled maintenance has been completed and we are monitoring. May <var data-var='date'>29</var>, <var data-var='time'>18:00</var> PDT Identified - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>29</var>, <var data-var='time'>18:00</var> PDT Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

Planned downtime - Fountain application on amazon-eu-dsp and ceracare

May <var data-var='date'>19</var>, <var data-var='time'>14:06</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:28</var> PDT Monitoring - A fix has been implemented. Message Center should now be accessible again. We will continue to monitor. May <var data-var='date'>19</var>, <var data-var='time'>13:02</var> PDT Identified - We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate. May <var data-var='date'>19</var>, <var data-var='time'>12:16</var> PDT Monitoring - Normal performance should be restoring May <var data-var='date'>19</var>, <var data-var='time'>12:09</var> PDT Identified - We have identified an issue with the release in Hire that is causing some slowness for some tenants.

Slowness with Hire

May <var data-var='date'>18</var>, <var data-var='time'>08:28</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>08:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results May <var data-var='date'>18</var>, <var data-var='time'>08:06</var> PDT Investigating - We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.

Issues logging in to us-2

May <var data-var='date'>12</var>, <var data-var='time'>13:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:44</var> PDT Identified - Some Cue services may be slow or unavailable due to 3rd-party service disruption.

Cue agent service disruption

May <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> PDT Resolved - This incident is resolved May <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> PDT Monitoring - Our 3rd party vendor has implemented a fix and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 6</var>, <var data-var='time'>09:26</var> PDT Identified - Our 3rd-party provider has identified the issue and working toward a resolution. May <var data-var='date'> 6</var>, <var data-var='time'>09:25</var> PDT Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

May <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>14:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>13:30</var> PDT Investigating - We are currently investigating an issue with our Automations feature, as well as worker segment assignation.

Delays in automations and segment assignation

May <var data-var='date'> 5</var>, <var data-var='time'>14:04</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>14:09</var> PDT Monitoring - A fix has been implemented and we are monitoring logins. May <var data-var='date'> 4</var>, <var data-var='time'>11:03</var> PDT Identified - A subset of users have been experiencing failed login errors when attempting logins into the Fountain Platform. We have identified an issue with a 3rd party verification platform and are working toward a resolution.

Login Issues

Apr <var data-var='date'>28</var>, <var data-var='time'>12:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>12:04</var> PDT Monitoring - Our 3rd-party provider is seeing success rates across all services return to normal. We will continue to monitor closely for any future updates. Apr <var data-var='date'>28</var>, <var data-var='time'>11:43</var> PDT Identified - Our 3rd-party provider has identified the issue and working toward a resolution. Apr <var data-var='date'>28</var>, <var data-var='time'>11:39</var> PDT Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.

Mar <var data-var='date'>24</var>, <var data-var='time'>23:29</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>21:02</var> PDT Monitoring - A fix is in place and we are now seeing recovery of analytics. Warehouse connections are recovered. We'll continue to monitor until full recovery. Mar <var data-var='date'>24</var>, <var data-var='time'>20:05</var> PDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>19:42</var> PDT Identified - We are currently investigating an issue with stale data for some of our analytics data.

Stale Analytics Data

Mar <var data-var='date'>10</var>, <var data-var='time'>14:08</var> PDT Resolved - The issue affecting the AI Recruiter configuration experience has been resolved. Users should now be able to access and update AI interview settings normally. Our team will continue to monitor the system to ensure stability. Mar <var data-var='date'>10</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating an issue affecting the AI Recruiter configuration experience. Some users may have difficulty accessing or updating AI interview settings.

Is Fountain down?

Fountain status is DEGRADED

Components with issues

Lastest published events

Outbound Email Delivery Interruption

Timesheet overtime processing is slower than normal

Manual Applicant Transitions to a Stage

Fountain Services, Components and Regions

Recent Fountain events

Outbound Email Delivery Interruption

Timesheet overtime processing is slower than normal

Manual Applicant Transitions to a Stage

Platform Severely Degraded

Background Processing Outage

Service Disruption Due to Third-Party Provider Issues

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Is Fountain down?

Fountain status is DEGRADED

Components with issues

Lastest published events

Outbound Email Delivery Interruption

Timesheet overtime processing is slower than normal

Manual Applicant Transitions to a Stage

Fountain Services, Components and Regions

Recent Fountain events

Outbound Email Delivery Interruption

Timesheet overtime processing is slower than normal

Manual Applicant Transitions to a Stage

Platform Severely Degraded

Background Processing Outage

Service Disruption Due to Third-Party Provider Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!