May <var data-var='date'>20</var>, <var data-var='time'>10:28</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:26</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>20</var>, <var data-var='time'>10:09</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>09:32</var> EDT Investigating - We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

May <var data-var='date'>12</var>, <var data-var='time'>11:56</var> EDT Resolved - The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix. May <var data-var='date'>12</var>, <var data-var='time'>10:56</var> EDT Update - We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause. May <var data-var='date'>12</var>, <var data-var='time'>10:53</var> EDT Investigating - We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

reCaptcha Verification Login Loop

May <var data-var='date'>11</var>, <var data-var='time'>15:15</var> EDT Resolved - This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue. May <var data-var='date'>11</var>, <var data-var='time'>13:14</var> EDT Monitoring - We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed. May <var data-var='date'>11</var>, <var data-var='time'>12:50</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>12:21</var> EDT Investigating - Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

Investigating intermittent Salesforce Delivery authentication and merge failures.

May <var data-var='date'> 8</var>, <var data-var='time'>15:06</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>14:41</var> EDT Monitoring - We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>14:15</var> EDT Identified - We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

Streamline: Workflow Issue Between Forms and Document Steps with Mapping

May <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> EDT Resolved - The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue. May <var data-var='date'> 8</var>, <var data-var='time'>14:11</var> EDT Investigating - We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

Customers intermittently prompted to sign in while signing Formstack Sign documents

Apr <var data-var='date'>29</var>, <var data-var='time'>13:39</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>11:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>11:08</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>11:05</var> EDT Investigating - We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

Formstack Sign: API Returning Wrong Date Format

Apr <var data-var='date'>24</var>, <var data-var='time'>09:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:30</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>09:30</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>09:25</var> EDT Investigating - We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

Streamline Experiencing Errors in Project Workflows

Apr <var data-var='date'>14</var>, <var data-var='time'>09:38</var> EDT Resolved - The issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users were unable to run sessions in production, has been resolved. If you continue to experience issues, please clear your browser’s DNS cache: In Chrome: chrome://net-internals/#dns → Clear host cache In other Chromium-based browsers (e.g., Edge): replace chrome:// with the appropriate scheme (e.g., edge://net-internals/#dns) Apr <var data-var='date'>14</var>, <var data-var='time'>09:17</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>14</var>, <var data-var='time'>08:58</var> EDT Investigating - We are investigating an issue affecting workflow sessions in Streamline (us.streamline.intellistack.app), where users may be unable to run sessions in production. Workaround: As a temporary solution, replace intellistack.app with formstack.app in Session URLs.

Streamline Workflow Session Disruption

Apr <var data-var='date'>10</var>, <var data-var='time'>12:44</var> EDT Resolved - The incident occurred at 9:02 AM EST. A fix was implemented and released, restoring functionality at to 12:15 PM EST, and the issue is now resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>12:24</var> EDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>10</var>, <var data-var='time'>12:21</var> EDT Monitoring - Partial Submissions in Formstack Forms were temporarily unavailable. A fix has been implemented and functionality has been restored. We are now actively monitoring the system. Apr <var data-var='date'>10</var>, <var data-var='time'>12:06</var> EDT Identified - Partial Submissions in Formstack Forms are currently unavailable. The issue has been identified, and the engineering team is actively working on implementing a fix while systems are being closely monitored.

Forms: Partial Submissions Unavailable

Apr <var data-var='date'> 7</var>, <var data-var='time'>10:21</var> EDT Resolved - This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> EDT Monitoring - A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:41</var> EDT Identified - We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

Sign: Blank page when logging in

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:51</var> EDT Resolved - We have deployed a fix for the issue causing some workflow publish failures. The issue is now resolved, and publishing is functioning as expected. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:18</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> EDT Identified - We are currently experiencing an issue where some workflows may fail to publish. This does not impact live workflows or active sessions; however, publishing a new version may fail for some workflows. Our team has identified the root cause and prepared a fix. We are working to deploy the solution and will provide updates as progress continues.

Streamline: Intermittent Workflow Publish Failures

Mar <var data-var='date'>31</var>, <var data-var='time'>15:26</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>13:22</var> EDT Investigating - We are currently investigating an issue affecting Formstack Sign that may cause failures or delays when uploading documents.

Formstack Sign: Document Upload Delays and Failures

Mar <var data-var='date'>30</var>, <var data-var='time'>15:16</var> EDT Resolved - The issue affecting access to Workflows Pro Workspaces has been resolved. If you are still experiencing issues, please log out of Workflows and log back in to refresh your session. We appreciate your patience while we worked to resolve this issue. Mar <var data-var='date'>30</var>, <var data-var='time'>14:58</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>14:35</var> EDT Investigating - We are currently investigating an issue where some Workflows Pro customers are unable to access their Workspace. At this time, all other functionality outside of the Workspace remains operational. Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.

Users Unable to Access Workspace via Workflows Pro

Mar <var data-var='date'>19</var>, <var data-var='time'>16:56</var> EDT Resolved - The issue affecting document output in Formstack Sign workflows configured to return documents separately has been resolved. A fix has been implemented to address cases where documents were combined, incorrectly split, out of order, or missing from the final output. Please note that any documents impacted during the incident will need to be resubmitted to ensure correct processing. If you continue to experience issues, please contact our support team for assistance. Mar <var data-var='date'>19</var>, <var data-var='time'>16:24</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>19</var>, <var data-var='time'>16:02</var> EDT Investigating - We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.

Incorrect Document Output in Sign Flows with Separate Delivery Enabled

Mar <var data-var='date'>19</var>, <var data-var='time'>06:59</var> EDT Resolved - The issue impacting email delivery has been resolved. The affected sending domain has been restored, and email functionality is operating normally. All impacted customer emails during the incident window have been successfully re-sent. Mar <var data-var='date'>17</var>, <var data-var='time'>18:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>17</var>, <var data-var='time'>15:06</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>17</var>, <var data-var='time'>15:05</var> EDT Investigating - We are currently investigating an issue impacting email delivery, resulting in some messages not being delivered. Our team is actively working to restore full service and will provide updates as more information becomes available.

Email Delivery Disruption

Mar <var data-var='date'>17</var>, <var data-var='time'>21:12</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>20:26</var> EDT Investigating - We are currently investigating an issue impacting a subset of custom notification and confirmation emails, where field IDs may appear in place of submitted data. We will provide updates as more information becomes available.

Forms: Custom Emails Displaying Field IDs Instead of Values

Mar <var data-var='date'>17</var>, <var data-var='time'>13:18</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> EDT Monitoring - A fix has been implemented for the issue affecting Streamline Notifications where notification steps were not sending as expected. Workflows are now sending notifications correctly. SMS notifications were not impacted during this incident. Mar <var data-var='date'>17</var>, <var data-var='time'>11:29</var> EDT Investigating - We are investigating an issue affecting Streamline Email Notifications where notification steps may not send as expected. Impacted workflows do not fail and may appear to complete successfully, but notification steps can silently fail to deliver notifications. SMS notifications are not impacted and are sending as expected. Our team is actively investigating the root cause. We will share another update as soon as we have more information.

Streamline: Notifications not sending

Feb <var data-var='date'> 6</var>, <var data-var='time'>14:10</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:18</var> EST Update - A fix has been identified and is expected to be deployed within the next few hours. In the meantime, updating to a supported, recent browser and operating system remains the recommended workaround to avoid potential issues loading documents in Formstack Sign. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> EST Identified - Formstack Sign recently implemented a security upgrade. As a result, users on older or unsupported browsers may experience issues loading documents in Sign. To avoid potential degradation, please ensure your operating system and browser are updated to a supported, recent version. Supported browser versions: • Chrome 119 or later • Edge 119 or later • Safari 17.4 or later • Firefox 121 or later This issue does not impact any other Formstack products and is specific to Formstack Sign. We are actively investigating options to mitigate this limitation and will provide updates as they become available. We apologize for any inconvenience this may cause.

Formstack Sign Security Update and Browser Requirements

Jan <var data-var='date'>23</var>, <var data-var='time'>20:20</var> EST Resolved - We are seeing normal email delivery success rates for most customers. Jan <var data-var='date'>23</var>, <var data-var='time'>11:32</var> EST Update - Intellistack Support and Engineering continue to monitor success metrics for email deliveries across all of our products related to the 3rd party services disruption that occurred yesterday 1/22/26. Jan <var data-var='date'>22</var>, <var data-var='time'>19:44</var> EST Update - We are continuing to monitor the 3rd part email delivery disruption. We will provide updates as they become available. Jan <var data-var='date'>22</var>, <var data-var='time'>18:28</var> EST Update - We're continuing to track the ongoing service disruption with third-party email providers. We appreciate your patience while we await the provider's resolution of the root cause. We'll post our next update as soon as we have a significant change in status. Jan <var data-var='date'>22</var>, <var data-var='time'>16:58</var> EST Monitoring - External email services are reporting issues starting about 2:00pm Eastern with errors peaking about 3:00pm. Intellistack became aware of an ongoing outage affecting some of the third-party email service providers, which may be impacting the delivery of some emails (including notifications, submission received emails, and alerts). Our core platform and customer data remain fully secure and operational. However, during this incident, you may experience delays or failures in receiving certain emails from us. Our engineering teams are actively monitoring the situation and working closely with the email provider to restore full service as quickly as possible. We will continue to share updates as more information becomes available.

Email Delivery Issues

Jan <var data-var='date'>23</var>, <var data-var='time'>16:26</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>15:25</var> EST Identified - We’ve identified an issue affecting how some jobs are queued and processed, which can result in intermittent processing delays. We are actively working to improve processing behavior and restore normal performance. Jan <var data-var='date'>23</var>, <var data-var='time'>13:20</var> EST Investigating - We are currently investigating intermittent delays with Formstack Documents, where some jobs are being queued. This may cause slower document processing and creation than usual.

Intermittent Delays in Documents Processing

Jan <var data-var='date'>22</var>, <var data-var='time'>17:49</var> EST Resolved - All functionality related to payments fields has been restored. Jan <var data-var='date'>22</var>, <var data-var='time'>16:40</var> EST Monitoring - A fix has been released. We are now observing successful payment authorizations through Formstack Forms. We will monitor success rates and provide an update in one hour. Jan <var data-var='date'>22</var>, <var data-var='time'>16:32</var> EST Identified - We are currently experiencing intermittent errors with payment integrations for some users on a subset of forms. The error message may state: "Error rendering field: Invalid value for create(): disabled should be a boolean. You specified: null." We are working on a remediation and will update the status page with more information shortly.

Payments on Formstack Forms failing for some users

Jan <var data-var='date'>20</var>, <var data-var='time'>13:57</var> EST Resolved - We identified an issue affecting documents sent to Formstack Sign via the API (including documents triggered by integrations). Direct sends from within Formstack Sign were not impacted. Some customers may have seen “Oops” errors, which were related to the same API issue and a cross-origin policy condition. Resolution: The incident has been resolved, and API sending is functioning normally. Customer action Any documents that failed to send during the incident may need to be resent from the original source system. For example: •	If the send was triggered from Formstack Forms, resend by re-triggering the integration on the submission. •	If the send was triggered from another integration/source, resend from that originating workflow. The issue was introduced by two releases: •	First release — deployed approximately 7 hours ago (Impacts Sign UI-related API behavior and contributed to “Oops” errors) •	Secondrelease — deployed approximately 2 hours ago (Impacts delivery from external documents and integration-triggered sends) We apologize for the disruption and appreciate your patience. Documents → Sign Delivery Resend Guidance: If Debug Mode or “Save Data to Re-Merge / Download Later” was not enabled at the time the document was generated, the document cannot be regenerated in Formstack Documents. In this case, You will need to resubmit from the original data source so it triggers a new delivery to Formstack Sign. This may involve: •	Reprocessing a Formstack Forms submission •	Rerunning an automation or integration (for example, Salesforce) •	Re-triggering the workflow that originally generated the document This ensures a new document is generated and delivered successfully to Formstack Sign. Jan <var data-var='date'>20</var>, <var data-var='time'>13:18</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>20</var>, <var data-var='time'>12:34</var> EST Identified - We have identified an issue affecting deliveries to Formstack Sign. Our engineers are actively working to mitigate the issue. We will provide updates as they become available.

Some deliveries failing from Formstack Documents to Formstack Sign

Jan <var data-var='date'>12</var>, <var data-var='time'>19:56</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>19:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>18:05</var> EST Identified - We have identified an issue where Standard users are unable to access Documents and receive an access error, while Admins are still able to access without issue.

Standard Users Unable to Access Documents (Access Error)

Dec <var data-var='date'>12</var>, <var data-var='time'>15:56</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>15:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>12</var>, <var data-var='time'>15:01</var> EST Investigating - We are investigating an issues affecting the Export All functionality for form submissions. Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions For further information, please see: https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.

Formstack Forms: “Export All” Submission Jobs Experiencing Delays

Dec <var data-var='date'> 9</var>, <var data-var='time'>21:11</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>15:31</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> EST Identified - The process appears to be hanging and remains on a continuous loading spinner. The issue has been identified, and the estimated time to resolution is around 4:00 PM Eastern.

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Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

reCaptcha Verification Login Loop

Investigating intermittent Salesforce Delivery authentication and merge failures.

Formstack Services, Components and Regions

Recent Formstack events

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

reCaptcha Verification Login Loop

Investigating intermittent Salesforce Delivery authentication and merge failures.

Streamline: Workflow Issue Between Forms and Document Steps with Mapping

Customers intermittently prompted to sign in while signing Formstack Sign documents

Formstack Sign: API Returning Wrong Date Format

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Is Formstack down?

Formstack status is UP

Lastest published events

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

reCaptcha Verification Login Loop

Investigating intermittent Salesforce Delivery authentication and merge failures.

Formstack Services, Components and Regions

Recent Formstack events

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

reCaptcha Verification Login Loop

Investigating intermittent Salesforce Delivery authentication and merge failures.

Streamline: Workflow Issue Between Forms and Document Steps with Mapping

Customers intermittently prompted to sign in while signing Formstack Sign documents

Formstack Sign: API Returning Wrong Date Format

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