Oct <var data-var='date'> 5</var>, <var data-var='time'>15:42</var> EDT Resolved - The issue causing some Formstack Sign connections to lose authentication unexpectedly has been resolved. A fix has been deployed, and authentication has been restored for affected connections. Customers should now be able to process Documents-to-Sign deliveries normally. If you continue to receive an authentication error, please reauthenticate your Formstack Sign connection and retry the delivery. Thank you for your patience while we worked to resolve this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>14:23</var> EDT Monitoring - A fix has been deployed to prevent Formstack Sign connections from losing authentication unexpectedly, and we are monitoring the results. We are also working to automatically restore authentication for previously affected connections. Customers who need to resume processing immediately may manually reauthenticate their Formstack Sign connection. We will provide another update once the restoration process is complete. Oct <var data-var='date'> 5</var>, <var data-var='time'>13:42</var> EDT Identified - We have identified an issue causing some Formstack Sign integrations, including Documents-to-Sign deliveries, to lose authentication unexpectedly. Affected deliveries may fail with an authentication error, even if the connection was recently reauthenticated. Our Engineering team is actively working to deploy a permanent fix. We will provide another update as soon as the fix has been released.

Sign Integration Authentication Issues

Sep <var data-var='date'>30</var>, <var data-var='time'>18:28</var> EDT Resolved - All known issues with the Sign API and our authentication migration are now resolved and complete. Sep <var data-var='date'>29</var>, <var data-var='time'>15:24</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>11:58</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>10:49</var> EDT Investigating - We are investigating reports that some Formstack Sign customers are unable to send documents through the API. Affected requests may return a “Request requires authentication” error despite successfully generating an access token. Some customers may also see a null API secret within their account. Our team is actively investigating and will provide additional updates as more information becomes available.

Formstack Sign API Authentication Issues

Sep <var data-var='date'>30</var>, <var data-var='time'>18:21</var> EDT Resolved - This issue is resolved. All new Delayed Deliveries involving Formstack Sign should now be running as expected. In addition, all the signed documents notifications have been sent to Formstack Documents for stalled documents. Sep <var data-var='date'>30</var>, <var data-var='time'>17:12</var> EDT Monitoring - A fix has been deployed that has solved these delayed deliveries. The issue was that Formstack Sign was not sending the Formstack Documents product the notification that document was completely signed (i.e.: Finalized). We are now working on a script in Formstack Sign to send all those notifications back to Documents, so delayed deliveries should start processing soon. Sep <var data-var='date'>30</var>, <var data-var='time'>16:19</var> EDT Update - We have narrowed this issue down to Delayed Deliveries in Documents, when a delivery to Formstack Sign is included. If a document is sent to Sign and it is subsequently completed, Documents is not getting the file back and therefore not delivering it to the next step, such as Salesforce, Sharepoint, etc. Sep <var data-var='date'>30</var>, <var data-var='time'>13:27</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>12:08</var> EDT Investigating - We are investigating an issue affecting some Formstack Documents workflows that use Formstack Sign. Although signing completes successfully, subsequent deliveries including Salesforce, SharePoint, and webhooks may not be released and may remain in a delayed status. Our team is actively working to resolve the issue. We will provide additional updates as they become available.

Delayed Documents Deliveries After Sign Completion

Sep <var data-var='date'>29</var>, <var data-var='time'>02:00</var> EDT Resolved - The Formstack Sign migration has been completed and all systems are operational. Sep <var data-var='date'>29</var>, <var data-var='time'>01:11</var> EDT Update - The Sign migration is nearly complete and we are in the testing phase. Users of Sign should see normal operation. All documents in flight continued to get signatures throughout the migration. There was a short period of time where users would not have been able to log into Formstack Sign from about 12:15 to 12:30am Tuesday morning 9/29. Sep <var data-var='date'>28</var>, <var data-var='time'>22:07</var> EDT Monitoring - This migration work has begun and is progressing smoothly. Sep <var data-var='date'>28</var>, <var data-var='time'>16:01</var> EDT Identified - Future: At approximately 9:30 pm Eastern Time on Monday September 28th, Formstack Sign will undergo a migration to ensure faster and more reliable user authentication. There is no risk to documents in flight, and no risk of account data loss. There could be a small interruption to user sessions during the migration, which is expected to take nearly two hours.

Formstack Sign authentication migration

Sep <var data-var='date'>29</var>, <var data-var='time'>01:59</var> EDT Resolved - Incident resolved. Documents deliveries to Formstack Sign were failing from approximately 11:15 pm Eastern time, and successful deliveries were restored at approximately 1:35 am Eastern time. Many deliveries will auto-retry. However, customers should review their deliveries in the Formstack Documents interface to ensure no action is required. Sep <var data-var='date'>29</var>, <var data-var='time'>01:35</var> EDT Monitoring - A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back. Sep <var data-var='date'>29</var>, <var data-var='time'>01:14</var> EDT Investigating - Formstack Documents with document deliveries to Formstack Sign are failing as of 11:19pm Eastern on Monday Sept 28. We are investigating the issue and will update accordingly.

Documents with Sign Delivery are failing

Sep <var data-var='date'>22</var>, <var data-var='time'>10:33</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>09:51</var> EDT Identified - We have identified an issue affecting Workflows that use repeating sections configured to be hidden. In some cases, these sections are displaying an error and are not hiding as expected. Our Engineering team has identified the issue and is working on a resolution.

Streamline:

Sep <var data-var='date'>17</var>, <var data-var='time'>15:15</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>11:20</var> EDT Monitoring - A fix has been implemented for the issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms. We are monitoring to ensure the issue remains resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>10:48</var> EDT Identified - We have identified an issue causing some users to receive a validation error when entering a phone number in the Phone Number field on Forms. Our team has identified the cause and is working to resolve the issue.

Formstack Forms: Phone Number Field

Sep <var data-var='date'>16</var>, <var data-var='time'>14:17</var> EDT Resolved - Salesforce has resolved the service disruption, and affected services have returned to normal operation. We have reviewed the impact of the outage across our Salesforce-connected products. Recovery requirements vary by product: Forms: Customers with failed Salesforce integrations will have received a failed integration notification. Affected submissions can be selected and the integration re-run from within Forms. Forms for Salesforce Classic: We will broadly resubmit failed submissions impacted by the outage. No customer action is required at this time. Forms for Salesforce Native: Because affected Salesforce orgs were unavailable, forms could not be served during the disruption. There are no submissions to recover; any forms that were not completed will need to be submitted again. Documents for Salesforce: Merge requests could not be initiated while affected Salesforce orgs were unavailable. Any required merges will need to be triggered again. Formstack Documents — Salesforce Deliveries: Depending on the configuration, failed merges or deliveries may need to be re-triggered. Please contact Support if assistance is needed. All services are currently operational. If you continue to experience issues related to this disruption, please contact our Support team. Sep <var data-var='date'>16</var>, <var data-var='time'>08:49</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>08:33</var> EDT Identified - Salesforce is currently experiencing a service disruption impacting multiple regions. This may result in delays, intermittent errors, failed submissions, or difficulty accessing Salesforce-connected services. Salesforce has deployed a fix and services are recovering region by region. We are actively monitoring the recovery and assessing any impact to Intellistack customers. We will provide additional updates as more information becomes available.

Salesforce Service Disruption

Aug <var data-var='date'>25</var>, <var data-var='time'>08:45</var> EDT Resolved - The incident has been resolved Aug <var data-var='date'>25</var>, <var data-var='time'>08:35</var> EDT Monitoring - A fix has been implemented and we are monitoring results Aug <var data-var='date'>25</var>, <var data-var='time'>08:25</var> EDT Investigating - We've identified an issue affecting confirmation emails sent through Formstack Forms. The Confirmation emails from forms are currently delayed or not being delivered, including test emails sent from the settings screen. Notification emails remain unaffected.

Confirmation Emails

Aug <var data-var='date'>17</var>, <var data-var='time'>09:04</var> EDT Resolved - This issue has been resolved. Confirmation emails to Microsoft-hosted email addresses are now being delivered as expected. Aug <var data-var='date'>17</var>, <var data-var='time'>08:21</var> EDT Monitoring - The issue affecting confirmation email delivery to Microsoft-hosted email addresses has been resolved. Confirmation emails should now be delivered as expected moving forward. We will continue to monitor for any additional issues. Aug <var data-var='date'>17</var>, <var data-var='time'>07:57</var> EDT Investigating - We are currently investigating an issue where some customers may receive unexpected account deactivation notifications related to bounced confirmation emails. Our team is actively working to identify the cause. We will provide additional updates as more information becomes available.

Formstack Forms: Confirmation Email Delivery Issues

Aug <var data-var='date'>14</var>, <var data-var='time'>16:37</var> EDT Resolved - This incident has been resolved. Formstack Forms is available and operating as expected. From 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident. Our team monitored the service following recovery and has confirmed that functionality has been restored. Aug <var data-var='date'>14</var>, <var data-var='time'>16:31</var> EDT Monitoring - As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected. Our team is continuing to monitor the service to ensure stability. Aug <var data-var='date'>14</var>, <var data-var='time'>16:17</var> EDT Investigating - We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working. Our team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.

Formstack Forms: Application Unavailable

Aug <var data-var='date'>14</var>, <var data-var='time'>16:24</var> EDT Resolved - This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected. We apologize for the disruption and appreciate your patience. Aug <var data-var='date'>14</var>, <var data-var='time'>11:46</var> EDT Identified - Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic. Proofpoint has identified the root cause and is currently working to recover affected services. Formstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients. We are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents. Aug <var data-var='date'>14</var>, <var data-var='time'>09:53</var> EDT Investigating - Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack. Customers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.

Microsoft 365 Service Issue Impacting Formstack Documents Email Delivery

Jul <var data-var='date'>20</var>, <var data-var='time'>17:12</var> EDT Resolved - Resolved (Sandbox): The fix for the large form migration issue has been deployed to Sandbox. Customers who were impacted in Sandbox should republish their affected forms to restore expected functionality. We are currently working to deploy the fix to Production. We will provide another update once the Production fix has been released. Jul <var data-var='date'>17</var>, <var data-var='time'>16:54</var> EDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>16:31</var> EDT Identified - We have identified an issue affecting form migrations for a limited number of customers with very large forms. These migrations may fail or experience unexpected issues. While our team works toward a resolution, please refrain from migrating very large forms. We do not expect to have a substantive update before Monday, July 20. We will share additional information as it becomes available. Thank you for your patience and understanding. Jul <var data-var='date'>17</var>, <var data-var='time'>16:14</var> EDT Investigating - We have identified an issue impacting the migration of large forms. While our team investigates, please refrain from migrating large forms to avoid potential issues or failed migrations. We are actively working to identify the root cause and will provide updates as more information becomes available. Thank you for your patience and understanding.

Forms for Salesforce: Form Migration Issues Affecting Large Forms

Jul <var data-var='date'> 1</var>, <var data-var='time'>08:52</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:20</var> EDT Investigating - We are currently investigating reports of users receiving errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

Formstack Documents: Users Unable to Access Document Builder

Jun <var data-var='date'>10</var>, <var data-var='time'>12:26</var> EDT Resolved - We have identified and resolved the issue affecting form save, publish, and duplicate functionality within Formstack Forms for Salesforce. A fix has been released in version 4.155, and we are actively deploying this update to affected organizations. If you would prefer to install the update immediately, you can do so using the following package installation link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04tg7000000BJDt We will continue monitoring the environment to ensure stability following the deployment. Thank you for your patience while we worked to resolve this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>12:10</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>10:26</var> EDT Investigating - We are investigating reports that some users are unable to save changes to existing forms, publish form updates, or duplicate forms within Formstack Forms for Salesforce. Our team is actively reviewing the issue and gathering information to determine the scope and root cause. Based on our initial investigation, the issue appears to be related to Salesforce Summer '26; however, we are continuing to validate this finding and work toward a resolution. We will provide additional updates as our investigation progresses. Thank you for your patience while we work to resolve this issue.

Users Unable to Save, Publish, or Duplicate Forms

Jun <var data-var='date'>10</var>, <var data-var='time'>12:04</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:47</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>10:22</var> EDT Identified - We are currently investigating an issue where the Integration Settings page is not loading for some users. Our team has identified the underlying cause and is actively working on implementing a fix.

Forms: Integration Settings Page Not Loading

Jun <var data-var='date'>10</var>, <var data-var='time'>12:03</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>10:45</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>10:06</var> EDT Identified - We have identified the cause of the issue affecting document creation, uploads, replacements, and saving. A fix has been developed and is currently being prepared for deployment. We expect the fix to be implemented within the next hour. Document generation and merge functionality continue to operate normally and are not impacted by this issue. We will provide another update once the fix has been deployed or if our timeline changes. Jun <var data-var='date'>10</var>, <var data-var='time'>08:56</var> EDT Investigating - We are currently investigating reports of users are unable to create, upload, replace, or save documents. Our team has confirmed the issue and is actively working to identify the root cause. We will provide updates as more information becomes available. At this time, document generation and merge functionality continue to operate normally and are not impacted by this issue.Thank you for your patience while we work to resolve this.

Document Creation, Upload and Save Functionality Unavailable

May <var data-var='date'>28</var>, <var data-var='time'>12:23</var> EDT Resolved - This incident has been resolved. We implemented a fix and affected workflow sessions successfully resumed processing. May <var data-var='date'>28</var>, <var data-var='time'>11:27</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>28</var>, <var data-var='time'>11:27</var> EDT Monitoring - We have implemented a fix and are continuing to monitor workflow session performance to ensure stability. May <var data-var='date'>28</var>, <var data-var='time'>10:28</var> EDT Identified - We are investigating an issue affecting some in progress workflow sessions that include the Data Search step. Our engineering team is actively working on a fix. New updates will be shared as we learn more.

Streamline: Workflow Session Failures with Data Search Step

May <var data-var='date'>20</var>, <var data-var='time'>10:28</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:26</var> EDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>20</var>, <var data-var='time'>10:09</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>09:32</var> EDT Investigating - We are currently investigating reports of users receiving 404 errors when accessing Formstack Documents through the OnlyOffice builder experience. At this time, we are seeing impact specifically related to the OnlyOffice builder. Native builder functionality, Manage Files access, and PDF uploads are currently operating as expected. Our team is actively working to identify the root cause and assess the full scope of impact. Additional updates will be provided as more information becomes available.

Formstack Documents Returning 404 Errors When Accessing Documents and Builder Tabs

May <var data-var='date'>12</var>, <var data-var='time'>11:56</var> EDT Resolved - The issue affecting reCAPTCHA verification during login has now been resolved. Users should be able to log in successfully without being redirected back to the verification step. We appreciate your patience while our team investigated and implemented the fix. May <var data-var='date'>12</var>, <var data-var='time'>10:56</var> EDT Update - We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause. May <var data-var='date'>12</var>, <var data-var='time'>10:53</var> EDT Investigating - We are currently investigating an issue where reCAPTCHA verification during login is looping back to the verification step for a limited number of accounts. Our team is actively investigating the root cause.

reCaptcha Verification Login Loop

May <var data-var='date'>11</var>, <var data-var='time'>15:15</var> EDT Resolved - This issue has been resolved. Some customers may need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We appreciate your patience while our team investigated this issue. May <var data-var='date'>11</var>, <var data-var='time'>13:14</var> EDT Monitoring - We have implemented a fix and are currently monitoring the results.Some customers may still need to re-authenticate their Salesforce connection before Salesforce Delivery resumes successfully. If you continue to experience merge or delivery failures, please re-authenticate your Salesforce connection and retry the affected delivery. We will continue monitoring the situation and provide additional updates as needed. May <var data-var='date'>11</var>, <var data-var='time'>12:50</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>12:21</var> EDT Investigating - Due to recent Salesforce OAuth/security changes, some customers may experience Salesforce Delivery/authentication failures. Affected users may experience merge or delivery failures accompanied by errors such as: “INVALID_SESSION_ID: Session expired or invalid” “Could not refresh your Salesforce access token” In some cases, re-authenticating the Salesforce connection temporarily restores functionality, though reports indicate the issue may recur.Our Engineering team is actively investigating. We will continue to provide updates as we learn more.

Investigating intermittent Salesforce Delivery authentication and merge failures.

May <var data-var='date'> 8</var>, <var data-var='time'>15:06</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>14:41</var> EDT Monitoring - We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings configured between the steps. A fix has been implemented, and we are currently monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>14:15</var> EDT Identified - We have identified an issue in Streamline workflows where workflow sessions may experience unexpected behavior when transitioning from a Forms step to a Document step with field mappings between the steps. Our team is currently working on a fix.

Streamline: Workflow Issue Between Forms and Document Steps with Mapping

May <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> EDT Resolved - The issue causing some users to be intermittently prompted to sign in while signing Formstack Sign documents has been resolved. If any users continue to experience the issue, retrying the action or reopening the signing link should allow the signing process to complete successfully. We appreciate your patience while our team investigated and resolved the issue. May <var data-var='date'> 8</var>, <var data-var='time'>14:11</var> EDT Investigating - We are investigating reports of customers being intermittently prompted to sign in while signing Formstack Sign documents.

Customers intermittently prompted to sign in while signing Formstack Sign documents

Apr <var data-var='date'>29</var>, <var data-var='time'>13:39</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>11:31</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>11:08</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>11:05</var> EDT Investigating - We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.

Formstack Sign: API Returning Wrong Date Format

Apr <var data-var='date'>24</var>, <var data-var='time'>09:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:30</var> EDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>09:30</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>09:25</var> EDT Investigating - We are currently investigating reports of errors affecting some Streamline projects. Impacted users may see a “Something went wrong” message while progressing through affected workflows. Our engineering teams have identified a likely frontend issue introduced in a recent deployment and are actively working to confirm root cause and prepare remediation. We will provide another update as soon as more information is available.

Is Formstack down?

Formstack status is UP

Lastest published events

Sign Integration Authentication Issues

Formstack Sign API Authentication Issues

Delayed Documents Deliveries After Sign Completion

Formstack Services, Components and Regions

Recent Formstack events

Sign Integration Authentication Issues

Formstack Sign API Authentication Issues

Delayed Documents Deliveries After Sign Completion

Formstack Sign authentication migration

Documents with Sign Delivery are failing

Streamline: