Apr <var data-var='date'> 7</var>, <var data-var='time'>10:21</var> EDT Resolved - This incident has been resolved. A fix was released and we have confirmed that customers are now able to log in and access the application normally.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> EDT Monitoring - A fix has been released for the issue causing a blank screen after login. You can now be able to successfully log in and access the application.Apr <var data-var='date'> 7</var>, <var data-var='time'>09:41</var> EDT Identified - We have identified the cause of an issue where customers experience a blank screen after logging in. Our team is actively working on implementing a fix.

Sign: Blank page when logging in

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:51</var> EDT Resolved - We have deployed a fix for the issue causing some workflow publish failures. The issue is now resolved, and publishing is functioning as expected.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:18</var> EDT Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:17</var> EDT Identified - We are currently experiencing an issue where some workflows may fail to publish. This does not impact live workflows or active sessions; however, publishing a new version may fail for some workflows. Our team has identified the root cause and prepared a fix. We are working to deploy the solution and will provide updates as progress continues.

Streamline: Intermittent Workflow Publish Failures

Mar <var data-var='date'>31</var>, <var data-var='time'>15:26</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>13:22</var> EDT Investigating - We are currently investigating an issue affecting Formstack Sign that may cause failures or delays when uploading documents.

Formstack Sign: Document Upload Delays and Failures

Mar <var data-var='date'>30</var>, <var data-var='time'>15:16</var> EDT Resolved - The issue affecting access to Workflows Pro Workspaces has been resolved. If you are still experiencing issues, please log out of Workflows and log back in to refresh your session. We appreciate your patience while we worked to resolve this issue.Mar <var data-var='date'>30</var>, <var data-var='time'>14:58</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>30</var>, <var data-var='time'>14:35</var> EDT Investigating - We are currently investigating an issue where some Workflows Pro customers are unable to access their Workspace. At this time, all other functionality outside of the Workspace remains operational. Our engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.

Users Unable to Access Workspace via Workflows Pro

Mar <var data-var='date'>19</var>, <var data-var='time'>16:56</var> EDT Resolved - The issue affecting document output in Formstack Sign workflows configured to return documents separately has been resolved. A fix has been implemented to address cases where documents were combined, incorrectly split, out of order, or missing from the final output. Please note that any documents impacted during the incident will need to be resubmitted to ensure correct processing. If you continue to experience issues, please contact our support team for assistance.Mar <var data-var='date'>19</var>, <var data-var='time'>16:24</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>19</var>, <var data-var='time'>16:02</var> EDT Investigating - We are currently investigating reports of incorrect document output in Formstack Sign for workflows configured to return documents separately. Affected users may experience documents being combined, incorrectly split, out of order, or missing from the final output. Our engineering team is actively working to identify the root cause and implement a resolution.

Incorrect Document Output in Sign Flows with Separate Delivery Enabled

Mar <var data-var='date'>19</var>, <var data-var='time'>06:59</var> EDT Resolved - The issue impacting email delivery has been resolved. The affected sending domain has been restored, and email functionality is operating normally. All impacted customer emails during the incident window have been successfully re-sent.Mar <var data-var='date'>17</var>, <var data-var='time'>18:28</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>17</var>, <var data-var='time'>15:06</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>17</var>, <var data-var='time'>15:05</var> EDT Investigating - We are currently investigating an issue impacting email delivery, resulting in some messages not being delivered. Our team is actively working to restore full service and will provide updates as more information becomes available.

Email Delivery Disruption

Mar <var data-var='date'>17</var>, <var data-var='time'>21:12</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>20:26</var> EDT Investigating - We are currently investigating an issue impacting a subset of custom notification and confirmation emails, where field IDs may appear in place of submitted data. We will provide updates as more information becomes available.

Forms: Custom Emails Displaying Field IDs Instead of Values

Mar <var data-var='date'>17</var>, <var data-var='time'>13:18</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>11:51</var> EDT Monitoring - A fix has been implemented for the issue affecting Streamline Notifications where notification steps were not sending as expected. Workflows are now sending notifications correctly. SMS notifications were not impacted during this incident.Mar <var data-var='date'>17</var>, <var data-var='time'>11:29</var> EDT Investigating - We are investigating an issue affecting Streamline Email Notifications where notification steps may not send as expected. Impacted workflows do not fail and may appear to complete successfully, but notification steps can silently fail to deliver notifications. SMS notifications are not impacted and are sending as expected. Our team is actively investigating the root cause. We will share another update as soon as we have more information.

Streamline: Notifications not sending

Feb <var data-var='date'> 6</var>, <var data-var='time'>14:10</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 6</var>, <var data-var='time'>10:18</var> EST Update - A fix has been identified and is expected to be deployed within the next few hours. In the meantime, updating to a supported, recent browser and operating system remains the recommended workaround to avoid potential issues loading documents in Formstack Sign.Feb <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> EST Identified - Formstack Sign recently implemented a security upgrade. As a result, users on older or unsupported browsers may experience issues loading documents in Sign. To avoid potential degradation, please ensure your operating system and browser are updated to a supported, recent version. Supported browser versions: • Chrome 119 or later • Edge 119 or later • Safari 17.4 or later • Firefox 121 or later This issue does not impact any other Formstack products and is specific to Formstack Sign. We are actively investigating options to mitigate this limitation and will provide updates as they become available. We apologize for any inconvenience this may cause.

Formstack Sign Security Update and Browser Requirements

Jan <var data-var='date'>23</var>, <var data-var='time'>20:20</var> EST Resolved - We are seeing normal email delivery success rates for most customers.Jan <var data-var='date'>23</var>, <var data-var='time'>11:32</var> EST Update - Intellistack Support and Engineering continue to monitor success metrics for email deliveries across all of our products related to the 3rd party services disruption that occurred yesterday 1/22/26.Jan <var data-var='date'>22</var>, <var data-var='time'>19:44</var> EST Update - We are continuing to monitor the 3rd part email delivery disruption. We will provide updates as they become available.Jan <var data-var='date'>22</var>, <var data-var='time'>18:28</var> EST Update - We're continuing to track the ongoing service disruption with third-party email providers. We appreciate your patience while we await the provider's resolution of the root cause. We'll post our next update as soon as we have a significant change in status.Jan <var data-var='date'>22</var>, <var data-var='time'>16:58</var> EST Monitoring - External email services are reporting issues starting about 2:00pm Eastern with errors peaking about 3:00pm. Intellistack became aware of an ongoing outage affecting some of the third-party email service providers, which may be impacting the delivery of some emails (including notifications, submission received emails, and alerts). Our core platform and customer data remain fully secure and operational. However, during this incident, you may experience delays or failures in receiving certain emails from us. Our engineering teams are actively monitoring the situation and working closely with the email provider to restore full service as quickly as possible. We will continue to share updates as more information becomes available.

Email Delivery Issues

Jan <var data-var='date'>23</var>, <var data-var='time'>16:26</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>15:25</var> EST Identified - We’ve identified an issue affecting how some jobs are queued and processed, which can result in intermittent processing delays. We are actively working to improve processing behavior and restore normal performance.Jan <var data-var='date'>23</var>, <var data-var='time'>13:20</var> EST Investigating - We are currently investigating intermittent delays with Formstack Documents, where some jobs are being queued. This may cause slower document processing and creation than usual.

Intermittent Delays in Documents Processing

Jan <var data-var='date'>22</var>, <var data-var='time'>17:49</var> EST Resolved - All functionality related to payments fields has been restored.Jan <var data-var='date'>22</var>, <var data-var='time'>16:40</var> EST Monitoring - A fix has been released. We are now observing successful payment authorizations through Formstack Forms. We will monitor success rates and provide an update in one hour.Jan <var data-var='date'>22</var>, <var data-var='time'>16:32</var> EST Identified - We are currently experiencing intermittent errors with payment integrations for some users on a subset of forms. The error message may state: "Error rendering field: Invalid value for create(): disabled should be a boolean. You specified: null." We are working on a remediation and will update the status page with more information shortly.

Payments on Formstack Forms failing for some users

Jan <var data-var='date'>20</var>, <var data-var='time'>13:57</var> EST Resolved - We identified an issue affecting documents sent to Formstack Sign via the API (including documents triggered by integrations). Direct sends from within Formstack Sign were not impacted. Some customers may have seen “Oops” errors, which were related to the same API issue and a cross-origin policy condition. Resolution: The incident has been resolved, and API sending is functioning normally. Customer action Any documents that failed to send during the incident may need to be resent from the original source system. For example: •	If the send was triggered from Formstack Forms, resend by re-triggering the integration on the submission. •	If the send was triggered from another integration/source, resend from that originating workflow. The issue was introduced by two releases: •	First release — deployed approximately 7 hours ago (Impacts Sign UI-related API behavior and contributed to “Oops” errors) •	Secondrelease — deployed approximately 2 hours ago (Impacts delivery from external documents and integration-triggered sends) We apologize for the disruption and appreciate your patience. Documents → Sign Delivery Resend Guidance: If Debug Mode or “Save Data to Re-Merge / Download Later” was not enabled at the time the document was generated, the document cannot be regenerated in Formstack Documents. In this case, You will need to resubmit from the original data source so it triggers a new delivery to Formstack Sign. This may involve: •	Reprocessing a Formstack Forms submission •	Rerunning an automation or integration (for example, Salesforce) •	Re-triggering the workflow that originally generated the document This ensures a new document is generated and delivered successfully to Formstack Sign.Jan <var data-var='date'>20</var>, <var data-var='time'>13:18</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>20</var>, <var data-var='time'>12:34</var> EST Identified - We have identified an issue affecting deliveries to Formstack Sign. Our engineers are actively working to mitigate the issue. We will provide updates as they become available.

Some deliveries failing from Formstack Documents to Formstack Sign

Jan <var data-var='date'>12</var>, <var data-var='time'>19:56</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>19:03</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>12</var>, <var data-var='time'>18:05</var> EST Identified - We have identified an issue where Standard users are unable to access Documents and receive an access error, while Admins are still able to access without issue.

Standard Users Unable to Access Documents (Access Error)

Dec <var data-var='date'>12</var>, <var data-var='time'>15:56</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>12</var>, <var data-var='time'>15:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>12</var>, <var data-var='time'>15:01</var> EST Investigating - We are investigating an issues affecting the Export All functionality for form submissions. Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions For further information, please see: https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.

Formstack Forms: “Export All” Submission Jobs Experiencing Delays

Dec <var data-var='date'> 9</var>, <var data-var='time'>21:11</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 9</var>, <var data-var='time'>15:31</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:44</var> EST Identified - The process appears to be hanging and remains on a continuous loading spinner. The issue has been identified, and the estimated time to resolution is around 4:00 PM Eastern.

SIGN: issues with creating new documents in SIGN

Dec <var data-var='date'> 8</var>, <var data-var='time'>13:21</var> EST Resolved - The issue causing www.formstack.com to return a 502 error has been resolved. The site is now fully operational.Dec <var data-var='date'> 8</var>, <var data-var='time'>11:19</var> EST Investigating - We’re aware that www.formstack.com is currently down and returning a 502 error. Our team is actively investigating the issue.All products, as well as our help sites, remain fully operational and are not impacted by this outage. We’ll provide updates as soon as more information becomes available.

Website Down: 502 Error Reported on www.formstack.com

Dec <var data-var='date'> 1</var>, <var data-var='time'>17:45</var> EST Resolved - We have seen consistent improvement in the export all function and jobs are processing at expected rates.Dec <var data-var='date'> 1</var>, <var data-var='time'>15:01</var> EST Monitoring - We’re seeing clear improvements with the “Export All” functionality, and requests are now processing within normal timeframes.Dec <var data-var='date'> 1</var>, <var data-var='time'>14:20</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>14:19</var> EST Investigating - We are investigating an issues affecting the Export All functionality for form submissions. When exports fail: Users can reliably export individual submissions in batches of up to 100 submissions. Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions For further information, please see: https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.

Nov <var data-var='date'>26</var>, <var data-var='time'>17:09</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>26</var>, <var data-var='time'>15:27</var> EST Update - We continue to see no new user reports, and Export All functionality is working for most customers. We will continue monitoring to ensure full restoration.Nov <var data-var='date'>25</var>, <var data-var='time'>19:20</var> EST Monitoring - We have mitigated the issue affecting the Export All option for form submissions. Bulk exports are now working for most customers, and we do not anticipate further customer impact at this timeNov <var data-var='date'>25</var>, <var data-var='time'>17:53</var> EST Update - We are continuing to investigate issues affecting the Export All functionality for form submissions. While the incident is not yet resolved, we have observed intermittent success with bulk exports. When exports fail: Users can reliably export individual submissions in batches of up to 100 submissions. Workaround Step 1: From the form's Submission tab, choose how to filter your submissions. Use the search bar to find keywords Use the default filters: Read or Unread to update the view Select Create Filter to make a custom filtered view NOTE: Similar to Conditional Logic, you may choose All or Any criteria options within the filters. Manually check submissions For further information, please see: https://help.formstack.com/hc/en-us/articles/44592427644819-Export-Submission-Data Our team is actively working toward a permanent fix and will provide additional updates as they become available. We appreciate your patience.Nov <var data-var='date'>25</var>, <var data-var='time'>16:26</var> EST Update - We are continuing to investigate this issue.Nov <var data-var='date'>25</var>, <var data-var='time'>16:22</var> EST Investigating - We are currently investigating an issue where the Export All option for submissions is not working as expected. Users attempting to export all submissions at once may experience errors or failed exports. As a temporary workaround, you can select individual submissions or smaller batches and export them successfully.

Forms: Export All for Submissions Currently Unavailable

Nov <var data-var='date'>24</var>, <var data-var='time'>20:39</var> EST Resolved - Monitoring indicates that document merges are operating normally and no new user reports have been received. The issue has been fully resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>19:54</var> EST Monitoring - A fix has been deployed to production. We now see document merges succeeding at normal rates. We’ll continue to monitor error metrics and user reports to confirm full recovery.Nov <var data-var='date'>24</var>, <var data-var='time'>19:09</var> EST Identified - The source of the issue has been identified by our engineers and a solution is pending. Estimated time to a fix is approximately 19:45 Eastern US Time.Nov <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EST Investigating - Formstack Docs is experiencing an issue where customers are seeing PHP errors on document merges. The most common documents affected are .xlsx formats. Our records indicate the problem started at approximately 10:00am Eastern time with an error message like, "Error merging document (word/document.xml): One or more Merge Fields are accessing object data on a non-object.”

PHP Errors on Doc merges

Nov <var data-var='date'>20</var>, <var data-var='time'>14:30</var> EST Resolved - The issue causing www.formstack.com to return a 502 error has been resolved. The site is now fully operational.Nov <var data-var='date'>20</var>, <var data-var='time'>13:45</var> EST Investigating - We’re aware that www.formstack.com is currently down and returning a 502 error. Our team is actively investigating the issue.All products, as well as our help sites, remain fully operational and are not impacted by this outage. We’ll provide updates as soon as more information becomes available.

Oct <var data-var='date'>30</var>, <var data-var='time'>21:30</var> EDT Resolved - From 5:32pm EST to 7:26pm EST emails sent from Formstack Workflows (formerly Copilot) failed to send. Approval emails not sent during this timeframe will need to be manually re-sent. This incident is resolved.

Formstack Workflows (Copilot) emails failed to send

Oct <var data-var='date'>21</var>, <var data-var='time'>07:55</var> EDT Resolved - Our team is now able to see full recovery across the vast majority of Intellistack products following remediation actions taken by our public cloud provider, AWS. We apologize for the inconvenience that this incident has caused.Oct <var data-var='date'>20</var>, <var data-var='time'>13:14</var> EDT Update - Our public website formstack.com is now operational again. All Formstack products and customer systems remain fully operational. We are continuing to monitor to ensure full stabilityOct <var data-var='date'>20</var>, <var data-var='time'>12:19</var> EDT Update - Our public website formstack.com is currently experiencing downtime. All products and customer systems remain fully operational and are not affected.Oct <var data-var='date'>20</var>, <var data-var='time'>09:26</var> EDT Monitoring - All Intellistack services are now fully operational and stable. SMS message delivery has resumed successfully, and we’re observing normal performance and delivery rates across all products. While our upstream provider (Twilio) continues to list an active incident on their status page, our monitoring confirms that SMS messages are being sent and received as expected.Oct <var data-var='date'>20</var>, <var data-var='time'>06:01</var> EDT Identified - We are currently experiencing an outage impacting all SMS functionality across our platform. Our third-party SMS provider, Twilio, is reporting a widespread incident that is preventing message delivery.

SMS Delivery Disruption (Third-Party Outage)

Oct <var data-var='date'>21</var>, <var data-var='time'>07:54</var> EDT Resolved - Our team is now able to see full recovery across the vast majority of Intellistack products following remediation actions taken by our public cloud provider, AWS. We apologize for the inconvenience that this incident has caused.Oct <var data-var='date'>20</var>, <var data-var='time'>18:08</var> EDT Update - We've started seeing continued product experience improvement; however, AWS is still performing remediation actions, and intermittent errors may continue until their work is fully complete. We appreciate your continued patience and remain committed to full resolution as we work through this situation.Oct <var data-var='date'>20</var>, <var data-var='time'>15:29</var> EDT Monitoring - We are currently aware of an ongoing incident intermittently impacting Intellistack services due to an outage with our public cloud provider, AWS. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority and we are closely monitoring the health of AWS services. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.Oct <var data-var='date'>20</var>, <var data-var='time'>13:44</var> EDT Investigating - We are currently investigating an issue causing merge jobs to fail in Documents and preventing document uploads in Sign.

Intellistack Cloud Services Impacted

Oct <var data-var='date'>17</var>, <var data-var='time'>18:52</var> EDT Resolved - We’ve resolved the issue that was preventing new workflow sessions from starting. All systems are now operating normally.Oct <var data-var='date'>17</var>, <var data-var='time'>18:39</var> EDT Investigating - We’re investigating an issue preventing new workflow sessions from starting.

Is Formstack down?

Formstack status is UP

Lastest published events

Sign: Blank page when logging in

Streamline: Intermittent Workflow Publish Failures

Formstack Sign: Document Upload Delays and Failures

Formstack Services, Components and Regions

Recent Formstack events

Sign: Blank page when logging in

Streamline: Intermittent Workflow Publish Failures

Formstack Sign: Document Upload Delays and Failures

Users Unable to Access Workspace via Workflows Pro

Incorrect Document Output in Sign Flows with Separate Delivery Enabled

Email Delivery Disruption

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Is Formstack down?

Formstack status is UP

Lastest published events

Sign: Blank page when logging in

Streamline: Intermittent Workflow Publish Failures

Formstack Sign: Document Upload Delays and Failures

Formstack Services, Components and Regions

Recent Formstack events

Sign: Blank page when logging in

Streamline: Intermittent Workflow Publish Failures

Formstack Sign: Document Upload Delays and Failures

Users Unable to Access Workspace via Workflows Pro

Incorrect Document Output in Sign Flows with Separate Delivery Enabled

Email Delivery Disruption

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!