May <var data-var='date'>21</var>, <var data-var='time'>01:30</var> EDT Resolved - Earlier today, one of our sending IPs was listed on a third-party blocklist, causing some outbound email notifications to be blocked or delayed by recipient mail servers. The IP has since been delisted, and email delivery has returned to normal. We apologize for the disruption.

Email Notification Delivery Issue

May <var data-var='date'>20</var>, <var data-var='time'>15:30</var> EDT Resolved - This incident has been resolved. Please note that responses received during the downtime may need to be reprocessed for the connector run to complete. Please check your response log to confirm. May <var data-var='date'>20</var>, <var data-var='time'>11:43</var> EDT Update - We are continuing to investigate this issue. May <var data-var='date'>20</var>, <var data-var='time'>11:41</var> EDT Investigating - Our team is currently investigating reports of loss of access to a small subset of Team and Enterprise accounts. We will update here with more information shortly.

Loss of Salesforce Connector on small subset of accounts

Apr <var data-var='date'>17</var>, <var data-var='time'>00:30</var> EDT Resolved - Earlier this morning, some accounts hosted on our Sydney servers experienced errors when loading forms, including “There was a problem on our end trying to load forms” and “An unknown error occurred.” The issue has been resolved, and services have returned to normal. We will continue to monitor.

Form Loading Issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>10:49</var> EDT Resolved - The issue affecting email notification delivery has been resolved. A temporary third-party blocklist listing was identified and removed. Email notifications are now functioning normally. If you continue to experience issues, please contact support. Apr <var data-var='date'> 7</var>, <var data-var='time'>19:56</var> EDT Monitoring - We have identified the cause of the email notification delivery issue as a temporary listing of one of our sending IPs on a third-party blocklist, which resulted in email rejections for some customers. The listing has since been removed, and we have not observed any new rejection logs since 2:21 PM ET. Email notifications should now be functioning normally. We are continuing to monitor the situation to ensure stability. We will provide another update once we confirm the issue is fully resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>15:35</var> EDT Investigating - Some customers are reporting that email notifications aren't being sent as expected upon form completion, and our team is investigating now. We will post more information as it becomes available.

Email Notifications

Mar <var data-var='date'>26</var>, <var data-var='time'>11:57</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>11:18</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>10:50</var> EDT Investigating - We are investigating reports of inaccessible form lists affecting accounts in the Frankfurt region. We understand the disruption this may cause and are actively working to resolve it as quickly as possible. We will provide updates as more information becomes available.

Inaccessible Form Lists – Frankfurt Region

Feb <var data-var='date'>12</var>, <var data-var='time'>15:22</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>14:55</var> EST Monitoring - A fix has been implemented. Existing authorizations should now function as expected. If you’re still seeing an error, please re-authenticate the connector. Feb <var data-var='date'>12</var>, <var data-var='time'>14:10</var> EST Investigating - We are currently investigating an issue impacting Microsoft Excel and Sharepoint connectors on the platform. At this time, customers who encounter connector errors are unable to successfully reconnect to Microsoft. Once the error appears, reconnection attempts are failing, and affected connectors remain blocked. Our team is actively working to identify the root cause and restore reconnection functionality as quickly as possible. We will provide updates here as soon as more information becomes available.

Microsoft Excel and Sharepoint Connector Reconnection Issue

Feb <var data-var='date'> 4</var>, <var data-var='time'>15:27</var> EST Resolved - The fix for this issue has been deployed. We are currently monitoring to ensure normal behavior has been fully restored. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:58</var> EST Identified - We have identified the cause of the issue impacting form submission redirects. Our engineering team is actively working on a fix, which will be implemented as soon as possible. We will continue to provide updates here as progress is made. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:27</var> EST Investigating - We are currently investigating an issue where some form submissions are not redirecting respondents as expected after submission. Under normal circumstances, respondents are redirected back to the form if there is a validation or connector error, allowing them to correct their information and resubmit. If no errors occur, respondents are redirected to the configured thank-you page or redirect URL. Some submissions may remain on the response processing page and display a default confirmation message instead of submissions displaying potential errors. Our team is actively investigating the root cause of this issue. We will continue to post updates here as more information becomes available.

Some Form Submissions Not Redirecting Properly

Jan <var data-var='date'>29</var>, <var data-var='time'>09:51</var> EST Resolved - We experienced processing delays with Salesforce connectors in the London region due to increased system load. Our team has upgraded system capacity and the issue is now resolved. All connectors are operating normally.

Salesforce Connector - London Region - RESOLVED

Jan <var data-var='date'>23</var>, <var data-var='time'>14:11</var> EST Resolved - This incident has been resolved. Please reach out to support@formassembly.com if you run into any further issues. Jan <var data-var='date'>22</var>, <var data-var='time'>10:00</var> EST Identified - We confirmed a secondary issue related to yeseterday's SAML concern where SAML authenticated forms are not preserving URL query parameters after authentication. The team has identified the root cause and is working to resolve the issue. Additional details will be provided here as they become available.

SAML authenticated forms not preserving URL query parameters after authenticated

Jan <var data-var='date'>21</var>, <var data-var='time'>18:02</var> EST Resolved - The issue impacting SAML authentication has been fully resolved. Respondents can now access SAML-authenticated forms as expected, and SAML-based login is functioning normally. Our team has confirmed service restoration and is continuing to monitor the system to ensure stability. Thank you for your patience while we worked to resolve this issue. Jan <var data-var='date'>21</var>, <var data-var='time'>16:52</var> EST Identified - The issue impacting SAML authentication has been identified, and a fix is currently being implemented. Some respondents may still be unable to access SAML-authenticated forms, and SAML-based login may continue to be affected during this time. Our engineering team is actively deploying the fix and monitoring the situation closely. We will provide another update once the fix has been fully applied and we’ve confirmed service restoration. Jan <var data-var='date'>21</var>, <var data-var='time'>15:40</var> EST Investigating - We are currently investigating an issue that is impacting SAML authentication. At this time, some respondents are unable to access SAML-authenticated forms. This issue may also affect SAML-based login. Our engineering team is actively working to identify the root cause and implement a fix. We will provide updates as more information becomes available.

SAML Authentication Issues Impacting Form Access

Jan <var data-var='date'>21</var>, <var data-var='time'>13:30</var> EST Resolved - What's Happening: We've deployed an update to improve Fai, our AI agent. During this enhancement, some users may experience a brief disconnect message. Quick Reconnection Steps: To reconnect to Fai, please try one of the following: - Refresh your browser page - Clear your browser cookies - Log out and log back in Still Having Trouble? If you continue to experience issues after trying these steps, please contact our support team and let us know which troubleshooting options you've already attempted so we can help you get back up and running.

Update to Fai, The FormAssembly AI Assistant

Jan <var data-var='date'> 7</var>, <var data-var='time'>18:16</var> EST Resolved - This incident has been resolved. Customers who were previously unable to save form changes or update settings on the Processing page should now be able to do so without issue. The underlying cause was identified and corrected, and the system is operating normally. We apologize for any inconvenience caused and appreciate your patience. Jan <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> EST Investigating - We are aware of an issue impacting some customers where changes made to forms are not saving as expected. In some cases, customers may see a 400 Bad Request error when attempting to save form updates. Additionally, attempts to apply changes on the Processing page of a form may redirect customers to a “Something Went Wrong” error page. Other unstated issues may also surface, related to this issue. Our engineering team is actively investigating the cause of these issues and working toward a resolution. We will provide updates as more information becomes available.

Issues Saving Form Changes and Updating Processing Settings

Dec <var data-var='date'> 3</var>, <var data-var='time'>14:40</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>14:24</var> EST Monitoring - A fix has been implemented, and we are monitoring the results. Dec <var data-var='date'> 3</var>, <var data-var='time'>13:31</var> EST Investigating - We’re currently investigating reports of the Forms List not loading. Our apologies for the inconvenience. Our team is working to resolve this as quickly as possible. We’ll continue to share updates here as soon as more information becomes available.

Inaccessible Forms List on Basic, Professional & Premier accounts

Nov <var data-var='date'>16</var>, <var data-var='time'>23:00</var> EST Resolved - Details: Planned system maintenance for critical infrastructure updates will occur on Sunday, November 16th, starting at 10:00 PM ET, lasting up to 7 hours. The application & all forms will be completely inaccessible during this time. This proactive measure is essential for platform security and reliability.

Planned Maintenance November 16th

Nov <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:03</var> EST Scheduled - Please be advised that we will be conducting mandatory system maintenance for a small segment of customers for a period of up to 7 hours on **Saturday, November 8th, starting at 10:00 PM PST / 1:00 AM EST (Sunday, Nov 9th).** Affected accounts have been notified via email and in-app. During this time, the application, including all accounts and forms, will be completely inaccessible. This essential work is necessary to ensure the continued security and reliability of our platform.

Planned Maintenance on November 8th

Oct <var data-var='date'>21</var>, <var data-var='time'>17:29</var> EDT Resolved - This incident has been resolved. Users should now be able to access their accounts successfully. Oct <var data-var='date'>21</var>, <var data-var='time'>17:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>21</var>, <var data-var='time'>16:48</var> EDT Investigating - We are investigating reports of 404 (Page Not Found) error, which is preventing some users from logging in. Our team is working to identify the cause and will update this page as soon as we have more information.

404 Error on Login Page

Oct <var data-var='date'>20</var>, <var data-var='time'>01:00</var> EDT Resolved - You may be aware of a widespread AWS outage this morning. This event impacted FormAssembly, and we want to provide details on what happened and our current status. What Happened: Amazon Web Services (AWS) experienced a significant DNS resolution failure in their US-EAST-1 region starting around 12:11 AM ET. This had a cascading impact on many AWS services globally, as many rely on this core region. How This Affected FormAssembly :Our primary infrastructure runs in AWS US-EAST-1. As a result, we experienced degraded performance and service disruptions. The impact was felt across many services we use. Current Status: AWS mitigated the primary DNS issue by 3:35 AM ET, and most core services have recovered after working through significant backlogs. While the major disruption is over, we are still observing some sporadic performance issues. You may still experience some lingering, intermittent slowness as these services fully stabilize. Next Steps: Our team is continuing to actively monitor the situation until all services report stable, normal performance.

AWS US-EAST-1 Outage - Monitoring Recovery

Oct <var data-var='date'> 9</var>, <var data-var='time'>05:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> EDT Scheduled - Please be advised that notified accounts will undergo mandatory system maintenance for a period of up to 4 hours on Wednesday, October 8th, starting at 10:00 PM PDT / 1:00 AM EDT (Thursday, Oct 9th). During this time, the application, including all accounts and forms, will be completely inaccessible. This essential work is necessary to ensure the continued security and reliability of our platform.

Planned Maintenance and Service Outage on October 8th

Oct <var data-var='date'> 6</var>, <var data-var='time'>12:19</var> EDT Resolved - A fix has been implemented. The Admin Dashboard, Builder, and connectors are now accessible. The incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> EDT Identified - Our team has identified the issue affecting the Admin dashboard, Builder and Locked connectors. They are currently working on a fix for the issue. We will continue to update here as more information becomes available and a fix is issued. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:56</var> EDT Investigating - We are currently investigating reports that are impacting FormAssembly, such as access to the Admin Dashboard and Form Builder for account admins. Our engineering team is actively investigating and working to resolve this as quickly as possible. We will continue to post here as more information is available.

Admin Dashboard & Form Builder not accessible

Sep <var data-var='date'>18</var>, <var data-var='time'>13:06</var> EDT Resolved - As of 12:51 PM ET, a fix has been implemented for the issue affecting the ability to move fields within the form builder. Thank you for your patience while we worked to resolve the issue. Sep <var data-var='date'>17</var>, <var data-var='time'>17:13</var> EDT Identified - We are continuing to work toward a fix for this issue. We will continue to share updates here as more details become available. Sep <var data-var='date'>17</var>, <var data-var='time'>14:09</var> EDT Investigating - We are currently investigating an issue where users are unable to drag and drop fields within the form builder. Our team is actively working to identify the root cause and implement a solution. In the meantime, you can use the form outline as a workaround to reorder your form fields. https://help.formassembly.com/help/introducing-the-form-builder#form-outline We will post an update on this page as soon as more information is available.

Unable to Drag and Drop Form Fields in the Form Builder

Sep <var data-var='date'>17</var>, <var data-var='time'>17:02</var> EDT Resolved - This incident was resolved at 3:35 PM ET. Thank you for your patience while we worked on a fix. Sep <var data-var='date'>17</var>, <var data-var='time'>15:46</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Update - We are continuing to work toward a fix for this issue. We'll continue to update here as we have more details. Sep <var data-var='date'>16</var>, <var data-var='time'>16:56</var> EDT Identified - We are investigating an issue affecting a subset of accounts where forms using SAML authentication fail to load. Respondents may encounter an infinite loading screen when attempting to access these forms. Our team is actively working to identify the root cause and resolve the issue. We apologize for the disruption this has caused. We will provide updates here as more information becomes available.

SAML-Authenticated Forms Not Loading for Some Accounts

Sep <var data-var='date'> 4</var>, <var data-var='time'>17:15</var> EDT Resolved - A fix has been implemented. This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>17:43</var> EDT Update - We are continuing to monitor this incident and will update once we have further information. Aug <var data-var='date'>29</var>, <var data-var='time'>12:30</var> EDT Identified - We’re aware of an issue affecting forms with Stripe connectors and Save and Resume enabled that may result in failed payments. Upon form submission, respondents may see the error: “An error occurred while processing your payment. Please try again later.” Stripe Connector logs show: “The Stripe connector failed for an unknown reason. Please contact support.” The issue occurs when a response is saved, resumed, and then submitted. Temporary Workaround: To prevent this error for new respondents, we recommend disabling the Save and Resume feature on affected forms. Our team is actively working on a fix and will provide updates here as soon as the issue is resolved.

Stripe Connector Payment Error on Forms with Save & Resume

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:54</var> EDT Resolved - The issue causing multiple reCAPTCHA checkboxes to appear on some forms has been resolved. Affected forms are now functioning as expected. We appreciate your patience while our team worked to implement the fix. Aug <var data-var='date'> 4</var>, <var data-var='time'>08:32</var> EDT Update - We are continuing to work on a fix for this issue. Thanks for your patience. Aug <var data-var='date'> 1</var>, <var data-var='time'>11:22</var> EDT Identified - We’re currently aware of an issue where some users who have forms with reCAPTCHA enabled are seeing the CAPTCHA appear multiple times when published using server-side script (REST API) or our WordPress plugin. Our team is actively working on a fix. As a temporary workaround, you can publish your form using an iFrame. Please refer to the following guides for more information: https://help.formassembly.com/help/340359-publish-with-an-iframe https://help.formassembly.com/help/wordpress#publish-with-an-iframe-inline-frame- We apologize for the inconvenience and will share another update as soon as we have more information.

Multiple reCAPTCHAs on Select Forms Published using Server-Side Script and WordPress plugin

Jul <var data-var='date'>23</var>, <var data-var='time'>14:23</var> EDT Resolved - From July 23 at 2:23 PM to July 24 at 2:07 PM EST, forms published via Quick Publish displayed incorrect text when special characters were used. This issue has been resolved by rolling back a recent update. We are actively working on a permanent fix to prevent this from recurring.

Quick Publish Forms Displayed Incorrect Text for Special Characters

Jul <var data-var='date'>15</var>, <var data-var='time'>09:00</var> EDT Resolved - As of July 15, we identified an issue affecting a small number of forms with special characters on select Gov Cloud instances, where some form content appeared with garbled characters. While this was partially resolved on July 16, affected forms or connectors that were modified during this time may have become inaccessible or may experience errors. Customers can restore their forms to a revision prior to July 16 to resolve the issue.

Is FormAssembly down?

FormAssembly status is UNDER MAINTENANCE

Components with issues

Lastest published events

Email Notification Delivery Issue

Loss of Salesforce Connector on small subset of accounts

Form Loading Issues

FormAssembly Services, Components and Regions

Recent FormAssembly events

Email Notification Delivery Issue

Loss of Salesforce Connector on small subset of accounts

Form Loading Issues

Email Notifications

Inaccessible Form Lists – Frankfurt Region

Microsoft Excel and Sharepoint Connector Reconnection Issue

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Is FormAssembly down?

FormAssembly status is UNDER MAINTENANCE

Components with issues

Lastest published events

Email Notification Delivery Issue

Loss of Salesforce Connector on small subset of accounts

Form Loading Issues

FormAssembly Services, Components and Regions

Recent FormAssembly events

Email Notification Delivery Issue

Loss of Salesforce Connector on small subset of accounts

Form Loading Issues

Email Notifications

Inaccessible Form Lists – Frankfurt Region

Microsoft Excel and Sharepoint Connector Reconnection Issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!