Mar <var data-var='date'>31</var>, <var data-var='time'>14:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>12:03</var> UTC Investigating - Pro NPM appears to be down. We are currently investigating the issue.

Pro NPM Unavaliable

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> UTC Resolved - All services are restored. This appears to have been an issue with our CDN. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:05</var> UTC Investigating - Several Font Awesome components are offline. We are currently investigating the issue and will provide an update when we have more information.

Major Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Resolved - Cloudflare is in global recovery mode and we haven't seen any errors for the past half hour. We're going to consider this resolved but continue watching it until the outage is completely resolved on the Cloudflare side. Nov <var data-var='date'>18</var>, <var data-var='time'>14:40</var> UTC Investigating - Our network provider, Cloudflare, is having some issues this morning. We're monitoring the situation and working to mitigate what we can.

Partial outage for some services provided through Cloudflare

Aug <var data-var='date'>18</var>, <var data-var='time'>21:52</var> UTC Completed - We've completed our work and are monitoring for any issues. So far, everything is looking good. Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>16:58</var> UTC Scheduled - We'll be putting fontawesome.com into maintenance mode for a period as we move some pieces of the system. During this time the majority of the site will be unavailable. This includes search and the management of Kits (making changes). The Kits CDN, our GraphQL API, and installation of NPM packages will continue to operate normally.

Relocation of some infrastructure for fontawesome.com

Aug <var data-var='date'> 1</var>, <var data-var='time'>08:40</var> UTC Resolved - We identified the root cause and the issue has now been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>07:37</var> UTC Investigating - The team is looking at the issue

We're investigating an outage with some of our services

Jul <var data-var='date'>21</var>, <var data-var='time'>19:56</var> UTC Resolved - After monitoring for awhile, this looks to be resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>15:18</var> UTC Monitoring - We think we've got this resolved. We had an internal queue that had backed up and was rejecting new jobs. We've got plans to re-architect this system pretty soon. We'll keep an eye on this. Please let us know if you experience any issues by sending an email to hello@fontawesome.com. Jul <var data-var='date'>21</var>, <var data-var='time'>15:01</var> UTC Investigating - We're looking into reports that downloads are failing from Kits.

Some Kit downloads unavailable

Mar <var data-var='date'> 4</var>, <var data-var='time'>17:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>17:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> UTC Investigating - We are investigating an issue with Kits npm packages failing to build.

Kits Package Building

Apr <var data-var='date'>25</var>, <var data-var='time'>21:02</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>19:37</var> UTC Identified - We discovered an issue with one of our cloud providers. We are working to get it rectified. Apr <var data-var='date'>25</var>, <var data-var='time'>19:04</var> UTC Investigating - Our kits infrastructure is currently down. We are investigating the issue and hope to have this resolved as quickly as possible.

Kits infra down

Apr <var data-var='date'>22</var>, <var data-var='time'>18:30</var> UTC Resolved - The fontawesome.com website and API service were offline for around 10 minutes due to a DDoS. Service was restored after the issue was mitigated by our CDN provider.

Brief Site and API Outage

Mar <var data-var='date'>20</var>, <var data-var='time'>16:03</var> UTC Resolved - The root fix has been applied and metered billing is also available again. Things look to be stable and humming along fine now. Mar <var data-var='date'>20</var>, <var data-var='time'>15:41</var> UTC Update - A partial fix has been implemented now and the site is fully operational. There is one final fix we need to make that will bring our new metered billing feature back online. Mar <var data-var='date'>20</var>, <var data-var='time'>15:03</var> UTC Identified - We've identified the issue and are working on a root cause fix. In the meantime, the site is in maintenance mode to keep pressure off our database server. Mar <var data-var='date'>20</var>, <var data-var='time'>14:19</var> UTC Investigating - We are currently investigating this issue.

Slow response times from fontawesome.com

Jan <var data-var='date'>31</var>, <var data-var='time'>18:46</var> UTC Resolved - We've got this all fixed up. Jan <var data-var='date'>31</var>, <var data-var='time'>17:46</var> UTC Identified - We've missed a detail in our deployment of some new features and token management is not currently functional. We are working on the fix now.

Unable to issue access tokens on api.fontawesome.com

Jan <var data-var='date'>22</var>, <var data-var='time'>18:26</var> UTC Resolved - This issue has been resolved. We had a Load Balancer that had a quickly changing IP that caused other systems to be out-of-sync with the Kit origin servers. We'll be working to address the root cause using a different infrastructure solution. Jan <var data-var='date'>22</var>, <var data-var='time'>16:18</var> UTC Investigating - We are currently investigating this issue.

Investigating timeouts and performance issues with Kits service

Dec <var data-var='date'>16</var>, <var data-var='time'>23:36</var> UTC Resolved - No further issues have been found over the last 24 hours. We're going to consider this one resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>22:45</var> UTC Monitoring - Cloudflare has a fix in place and they are monitoring. Dec <var data-var='date'>15</var>, <var data-var='time'>22:24</var> UTC Identified - We have a small number of requests (less than 1%) that are returning either a 530 DNS Error or 1016 Origin DNS Error. We've spoken with Cloudflare on this issue and they have acknowledged the issue and are investigating. https://www.cloudflarestatus.com/ We'll keep this issue up-to-date as we learn more.

530 DNS Error (or 1016 Origin DNS Error) from Cloudlfare integrated services

Aug <var data-var='date'>30</var>, <var data-var='time'>09:00</var> UTC Resolved - A database which stores information for serving Kits through our CDN had a failover event which elected a new primary. During this time there was no interruption in serving Kits through the CDN but unfortunately it started preventing Kits from being saved through our web management at fontawesome.com/kits. We'll begin investigating why this issue affected the service in this way and plan changes necessary to fix the root cause.

Unable to save or modify a Kit through fontawesome.com/kits

Jul <var data-var='date'>30</var>, <var data-var='time'>18:06</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>16:17</var> UTC Investigating - We are currently investigating this issue.

Service interruption for kit.fontawesome.com

Jun <var data-var='date'>13</var>, <var data-var='time'>00:52</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>00:26</var> UTC Investigating - We are currently investigating this issue.

Partial outage

May <var data-var='date'>30</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>19:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>18:08</var> UTC Investigating - We are currently investigating this issue.

fontawesome.com site partially unavailable

May <var data-var='date'>30</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>19:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>30</var>, <var data-var='time'>17:08</var> UTC Investigating - We are currently investigating this issue.

Kits service degraded

May <var data-var='date'> 6</var>, <var data-var='time'>13:09</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>01:33</var> UTC Monitoring - This service has been restored to operational and we are now investigating the cause. May <var data-var='date'> 6</var>, <var data-var='time'>01:13</var> UTC Investigating - We are currently investigating this issue.

Kits service down

Jan <var data-var='date'>22</var>, <var data-var='time'>07:05</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>06:39</var> UTC Monitoring - A distributed attack was launched against the site that has been mitigated. We will continue to monitor the situation. Jan <var data-var='date'>22</var>, <var data-var='time'>05:52</var> UTC Investigating - We are currently investigating this issue.

Downtime for fontawesome.com

Oct <var data-var='date'>14</var>, <var data-var='time'>21:46</var> UTC Resolved - This incident has been resolved. Our website and API service are once again fully operational worldwide. Oct <var data-var='date'>13</var>, <var data-var='time'>23:47</var> UTC Update - This issue with 1016 errors applies primarily to traffic routed through Cloudflare's São Paulo and Johannesburg datacenters. We're continuing to work with Cloudflare to find a resolution to the issue. Thank you for your patience. Oct <var data-var='date'>13</var>, <var data-var='time'>15:30</var> UTC Investigating - We've had a handful of reports that attempts to visit fontawesome.com fails with a Cloudflare error about DNS resolution to the origin server. We're looking into this but think this is just a temporary condition.

fontawesome.com inaccessible in some regions with an "Error 1016"

Sep <var data-var='date'> 6</var>, <var data-var='time'>21:43</var> UTC Resolved - We've deployed the fix for this and searches should be speedy fast once again for all queries. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:42</var> UTC Identified - We've identified the root cause of this and are working to address a fix. The impact of this issue is low enough that we're going to deploy the fix next week (Sep 6th or after). We'll be keeping an eye on it through the weekend to make sure that the situation doesn't degrade. Sep <var data-var='date'> 1</var>, <var data-var='time'>23:55</var> UTC Update - We've released version 4.3.1 of the WordPress plugin, increasing the network request timeout to allow those longer-running searches to complete. Continuing to work on the root cause to improve performance for these slower searches. Sep <var data-var='date'> 1</var>, <var data-var='time'>21:27</var> UTC Investigating - We've seen increased response times from the GraphQL API server for some queries. This impacts primarily the Font Awesome WordPress plugin and the icon chooser user interface. Search may be very slow or may actually be failing altogether. At this time the only impact is for WordPress site admins who are using the icon chooser to select icons as they build or manage content. It does not affect the performance of the public-facing sites. We have ideas on the root cause but still need to investigate to come up with a fix.

Slow searches from api.fontawesome.com

Apr <var data-var='date'>26</var>, <var data-var='time'>01:30</var> UTC Resolved - We've got a patch in place and the API is now operational again. However, if you are using WordPress and seeing 429 Too Many Requests in your WP admin reach out to us at hello@fontawesome.com and let us know. Apr <var data-var='date'>25</var>, <var data-var='time'>19:17</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>25</var>, <var data-var='time'>19:16</var> UTC Investigating - We are currently investigating this issue.

Slow responses from the API

Apr <var data-var='date'>13</var>, <var data-var='time'>21:41</var> UTC Resolved - This appears to be specific to some edge cases for certain customers. We don't really consider this a system-wide issue and are going to handle them one-at-a-time as they come in. That being said: reach out to use at hello@fontawesome.com if you are experiencing issues. Apr <var data-var='date'>13</var>, <var data-var='time'>17:38</var> UTC Investigating - We are currently investigating this issue.

Intermittent failures when trying to sign up for a free account on fontawesome.com/start

Mar <var data-var='date'>17</var>, <var data-var='time'>18:11</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>17:05</var> UTC Monitoring - This fix has been deployed and we are going to continue monitoring it for a few hours. Mar <var data-var='date'>17</var>, <var data-var='time'>16:23</var> UTC Identified - We think we've identified a fix and are in the process of testing. Mar <var data-var='date'>17</var>, <var data-var='time'>14:12</var> UTC Investigating - We've had a few reports of uploaded icons failing to load. We're investigating the issue.

Is Font Awesome down?

Font Awesome status is UP

Lastest published events

Pro NPM Unavaliable

Major Outage

Partial outage for some services provided through Cloudflare

Font Awesome Services, Components and Regions

Recent Font Awesome events

Pro NPM Unavaliable

Major Outage

Partial outage for some services provided through Cloudflare

Relocation of some infrastructure for fontawesome.com

We're investigating an outage with some of our services

Some Kit downloads unavailable