Sep <var data-var='date'>17</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>16:28</var> EDT Scheduled - We will be undergoing scheduled maintenance to increase capacity. This could affect up to 10% of active users.

Increase infrastructure capacity

Sep <var data-var='date'>16</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>16:27</var> EDT Scheduled - We will be undergoing scheduled maintenance to increase capacity. This could affect up to 10% of active users.

Sep <var data-var='date'>16</var>, <var data-var='time'>10:56</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>10:37</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>10:18</var> EDT Investigating - Investigating reports of users not being able to login to the mobile application

Mobile users unable to login

Sep <var data-var='date'>15</var>, <var data-var='time'>22:15</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>14:37</var> EDT Scheduled - We will be undergoing scheduled maintenance to increase capacity. This could affect up to 10% of active users.

Sep <var data-var='date'>15</var>, <var data-var='time'>09:18</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>11:15</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>14</var>, <var data-var='time'>10:50</var> EDT Update - We're adding additional hardware to increase capacity Sep <var data-var='date'>14</var>, <var data-var='time'>10:06</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>09:59</var> EDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>14</var>, <var data-var='time'>09:47</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>14</var>, <var data-var='time'>09:17</var> EDT Investigating - We are currently investigating this issue.

Increased latency across platform

Sep <var data-var='date'>13</var>, <var data-var='time'>22:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>16:14</var> EDT Scheduled - There could be a brief disruption in service for up to 10% of our customers and up to 10 minutes within this maintenance window.

Infrastructure Maintenance

Sep <var data-var='date'>10</var>, <var data-var='time'>23:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>22:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>11:54</var> EDT Scheduled - There could be a brief disruption in service for 10% of our customers for up to 10 minutes within this maintenance window.

Scheduled maintenance of infrastructure

Sep <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>13:45</var> EDT Scheduled - We will be undergoing scheduled maintenance of our underlying infrastructure. This window is scheduled for 2 hours so that we can iterate across all areas, however you should not experience more than 30 minutes of disruption within this window.

Sep <var data-var='date'> 4</var>, <var data-var='time'>14:18</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:50</var> EDT Identified - The issue has been identified and a fix is being implemented.

Elevated error rates affecting up to half of our customers

Sep <var data-var='date'> 4</var>, <var data-var='time'>04:30</var> EDT Resolved - There have been reports of an elevated number of errors across the application.

Elevated error rates

Aug <var data-var='date'>29</var>, <var data-var='time'>23:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>09:45</var> EDT Scheduled - We will be undergoing scheduled maintenance of our underlying infrastructure. This window is scheduled for 2 hours so that we can iterate across all areas, however you should not experience more than 30 minutes of disruption within this window.

Aug <var data-var='date'> 5</var>, <var data-var='time'>14:24</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:54</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:35</var> EDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:15</var> EDT Investigating - We are currently investigating this issue.

Elevated 500 errors being reported

Aug <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:05</var> EDT Scheduled - We will be performing scheduled maintenance on our databases. During this window, some services may be temporarily unavailable or degraded. We expect the work to take approximately 15-30 minutes.

Database Maintenance

Aug <var data-var='date'> 2</var>, <var data-var='time'>16:41</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 2</var>, <var data-var='time'>16:33</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 2</var>, <var data-var='time'>15:45</var> EDT Update - We're currently rolling out a fix across the affected environments. Aug <var data-var='date'> 2</var>, <var data-var='time'>13:16</var> EDT Identified - The issue has been identified and we are working to remediate the issue. Aug <var data-var='date'> 2</var>, <var data-var='time'>12:15</var> EDT Investigating - We are currently investigating the issue.

System Unavailable

Jun <var data-var='date'>28</var>, <var data-var='time'>21:23</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>13:23</var> EDT Scheduled - We will be performing scheduled maintenance on Sunday evening. While maintenance windows are typically brief, this planned maintenance requires a larger than normal period that may last up to 30 minutes. The FMX application and API may be unavailable during this time.

Scheduled System Maintenance

Oct <var data-var='date'>30</var>, <var data-var='time'>14:37</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>14:30</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>30</var>, <var data-var='time'>14:00</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>30</var>, <var data-var='time'>13:59</var> EDT Investigating - We are currently investigating this issue.

Login and performance issues

Oct <var data-var='date'>30</var>, <var data-var='time'>09:28</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>12:48</var> EDT Monitoring - We have implemented a workaround to the cloud provider incident and are monitoring the situation. Oct <var data-var='date'>29</var>, <var data-var='time'>12:24</var> EDT Investigating - We're currently investigation an incident with one of our cloud providers.

Cloud service provider disruption

Oct <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>14</var>, <var data-var='time'>08:50</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Database Maintenance COMPLETED 13 Oct 2025 (00:00 EDT)

Oct <var data-var='date'> 2</var>, <var data-var='time'>11:19</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:02</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:38</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:27</var> EDT Investigating - We are currently investigating this issue.

Disruption of Service

Sep <var data-var='date'>29</var>, <var data-var='time'>11:01</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>10:46</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>10:19</var> EDT Update - We are starting the deployment of our fix to the performance issue Sep <var data-var='date'>29</var>, <var data-var='time'>09:03</var> EDT Identified - The issue has been identified and a solution is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>08:59</var> EDT Investigating - We are currently investigating the issue.

General slowness with the API

Apr <var data-var='date'>14</var>, <var data-var='time'>12:38</var> EDT Resolved - This incident has been resolved. Again. We sincerely apologize for this interruption and any inconvenience this may have caused. Apr <var data-var='date'>14</var>, <var data-var='time'>12:11</var> EDT Monitoring - A fix has been implemented and we are now monitoring. Apr <var data-var='date'>14</var>, <var data-var='time'>12:00</var> EDT Update - The main application should be available now and we are still working through the other services Apr <var data-var='date'>14</var>, <var data-var='time'>11:57</var> EDT Identified - We deployed a critical hotfix to address an issue in our system. While this deployment was designed to occur without downtime, an internal misconfiguration inadvertently triggered maintenance mode. We have identified the issue and are actively working on remediation steps. We sincerely apologize for this interruption and any inconvenience it may have caused.

Temporary Downtime During Update

Mar <var data-var='date'>10</var>, <var data-var='time'>10:30</var> EDT Resolved - Earlier today, we deployed a hotfix to address a previously identified calendar-related issue. Inadvertently, additional changes were included in the deployment, which resulted in the calendar returning errors and being temporarily inaccessible for approximately 3-4 minutes. The issue was quickly identified and resolved, and full functionality has been restored. We apologize for any inconvenience this may have caused and are reviewing our deployment processes to prevent similar occurrences in the future.

Temporary Calendar Inaccessibility Due to Hotfix

Mar <var data-var='date'> 3</var>, <var data-var='time'>12:30</var> EST Resolved - Earlier today, we deployed a critical hotfix to address an issue in our system. While this deployment was designed to occur without downtime, an internal misconfiguration inadvertently triggered maintenance mode, resulting in approximately 5-10 minutes of unexpected downtime. We sincerely apologize for this interruption and any inconvenience it may have caused. We plan to implement measures to prevent this from happening in future deployments and are reviewing our processes to ensure greater reliability moving forward.

Nov <var data-var='date'>19</var>, <var data-var='time'>14:25</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>14:18</var> EST Monitoring - We have implemented a fix and are continuing to monitor. Nov <var data-var='date'>19</var>, <var data-var='time'>14:13</var> EST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>19</var>, <var data-var='time'>14:09</var> EST Update - We are continuing to investigate this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>14:06</var> EST Investigating - We're currently investigating reports of customers that are receiving a 502 error while logging into Mapping and Mobile.

Logging in to Mapping results in a 502 error

Oct <var data-var='date'>24</var>, <var data-var='time'>09:11</var> EDT Resolved - Through our investigation we have identified a subset of customers that were potentially affected by this issue. If you are one of the customers that we have identified, our Customer Success team will be reaching out to you via phone or email. What we know at this time is that we experienced multiple hardware failures that required us to roll back a subset of our databases to an earlier restore point. Any data that was added, edited, or deleted between 10:00pm EDT, and 11:00pm EDT on 10/22/2024 for these identified customers has been corrupted and our Customer Success team will be reaching out to you to answer any further questions. We are still in the process of investigating alternative remediation steps and will be conducting an internal postmortem to better understand and prioritize future infrastructure changes and processes to remove the possibility of this ever happening again. We know that any amount of data corruption can be a problem, and we apologize for any inconvenience this issue has caused. Oct <var data-var='date'>23</var>, <var data-var='time'>09:57</var> EDT Investigating - On 10/22/2024 at approximately 10:30 PM EDT FMX experienced a server failure that required manual intervention to restore it. On 10/23/2024 at 4:10 AM EDT we had successfully restored the affected databases and are continuing to investigate the extent of data that was not restored between 10 and 11 pm EDT

Is FMX System down?

FMX System status is UP

Lastest published events

Increase infrastructure capacity

Increase infrastructure capacity

Mobile users unable to login

FMX System Services, Components and Regions

Recent FMX System events

Increase infrastructure capacity

Increase infrastructure capacity

Mobile users unable to login

Increase infrastructure capacity

Increased latency across platform

Infrastructure Maintenance