Jun <var data-var='date'>16</var>, <var data-var='time'>10:52</var> PDT Resolved - This incident has been resolved. The system experienced elevated traffic that overwhelmed the environment. Traffic has since subsided, and we have identified preventive measures to ensure this does not recur. Jun <var data-var='date'>16</var>, <var data-var='time'>08:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>07:37</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>16</var>, <var data-var='time'>07:35</var> PDT Investigating - We are currently investigating degraded performance affecting EU customers.

Degraded Performance in EU Region

Jun <var data-var='date'>15</var>, <var data-var='time'>19:29</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>19:29</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>16:00</var> PDT Investigating - We are currently investigating an issue affecting the Grantelligence product line where the Reports dataset is not updating as expected for customers on grants-07 and grants-ec. Our team is actively working to identify the root cause and restore normal functionality.

Reports Dataset Update Delays (Grantelligence)

Jan <var data-var='date'>28</var>, <var data-var='time'>12:15</var> PST Resolved - AWS has advised that full recovery is expected and services returned to normal. Jan <var data-var='date'>28</var>, <var data-var='time'>10:57</var> PST Monitoring - AWS has indicated early signs of recovery, though the incident is still active. Jan <var data-var='date'>28</var>, <var data-var='time'>10:06</var> PST Identified - AWS latency in EU-WEST-1 Region may affect some Fluxx customers.

AWS latency in EU-WEST-1 Region

Jan <var data-var='date'>23</var>, <var data-var='time'>16:34</var> PST Resolved - The backlog of report jobs has fully cleared, and all scheduled and ad hoc reports are now processing normally. Jan <var data-var='date'>23</var>, <var data-var='time'>12:22</var> PST Monitoring - New report jobs are now processing normally. We are currently working through a backlog of earlier queued jobs, which may take time to fully clear. Jan <var data-var='date'>23</var>, <var data-var='time'>11:29</var> PST Identified - We have identified the root cause of the issue and are working on implementing a fix. Jan <var data-var='date'>23</var>, <var data-var='time'>11:12</var> PST Investigating - We are investigating an issue where report and card exports (including Excel exports) are not downloading and remain stuck in a “New” state within the Jobs Queue.

Report & Card Exports Stuck in “New” Status

Oct <var data-var='date'>30</var>, <var data-var='time'>08:28</var> PDT Resolved - All products operational Oct <var data-var='date'>29</var>, <var data-var='time'>19:11</var> PDT Update - We are impacted by the Microsoft incident and continue to monitor Microsoft status page: https://status.cloud.microsoft/m365/ During this time, Fluxx users may experience issues with Microsoft Add-ins, Document Sync Azure services back to operational Oct <var data-var='date'>29</var>, <var data-var='time'>13:49</var> PDT Update - We are impacted by the Microsoft incident and continue to monitor Microsoft status page: https://status.cloud.microsoft/m365/ During this time, Fluxx users may experience issues with Microsoft Add-ins, Document Sync, Azure Oct <var data-var='date'>29</var>, <var data-var='time'>12:08</var> PDT Monitoring - We are impacted by the Microsoft incident and continue to monitor Microsoft status page: https://status.cloud.microsoft/m365/ During this time, Fluxx users may experience issues with Microsoft Add-ins, Document Sync, Azure

Service degradation on Microsoft 365 (Business or Enterprise) and Microsoft Azure

Oct <var data-var='date'>20</var>, <var data-var='time'>18:44</var> PDT Resolved - AWS restored Network Load Balancer health checks, and as recovery progressed, temporary throttles on certain operations were gradually lifted. As of now, all affected AWS services have returned to normal operation. Fluxx systems have remained stable throughout the recovery process, and we continue to monitor performance closely. Oct <var data-var='date'>20</var>, <var data-var='time'>15:41</var> PDT Update - We are seeing ongoing improvements in product performance and overall system stability. While some event processing remains in progress, operational capabilities across Atlassian Cloud services continue to recover. Oct <var data-var='date'>20</var>, <var data-var='time'>13:53</var> PDT Monitoring - Jira Service Management, Jira along with other Atlassian products are impacted by the AWS outage. Atlassian public cloud provider, AWS, is actively working to mitigate this issue with urgency. Atlassian Status Page for more details: https://status.atlassian.com/ Oct <var data-var='date'>20</var>, <var data-var='time'>09:04</var> PDT Update - Jira Service Management, Jira along with other Atlassian products are impacted. Atlassian public cloud provider is actively working to mitigate this issue with urgency. Oct <var data-var='date'>20</var>, <var data-var='time'>05:22</var> PDT Identified - Our ticketing and support system powered by Atlassian Jira is currently experiencing an outage due to a global issue with their public cloud provider. If you need support urgently, please email support-team@fluxxlabs.com. Thank you for your patience with any delayed response in the meantime.

Jira Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>18:44</var> PDT Resolved - AWS restored Network Load Balancer health checks, and as recovery progressed, temporary throttles on certain operations were gradually lifted. As of now, all affected AWS services have returned to normal operation. Fluxx systems have remained stable throughout the recovery process, and we continue to monitor performance closely. Oct <var data-var='date'>20</var>, <var data-var='time'>15:44</var> PDT Update - AWS has continued to make progress toward full recovery in the US-EAST-1 region. Fluxx systems remain stable, and we’re continuing to monitor closely as AWS services return to pre-event performance levels. Oct <var data-var='date'>20</var>, <var data-var='time'>13:18</var> PDT Update - AWS has identified and mitigated the underlying issue impacting the us-east-1 region. As services recover, our team has taken additional steps to accelerate restoration by cycling affected pods and verifying performance across the platform. Most systems are now recovering, and users should begin to see performance improvements as services continue to stabilize. We’re actively monitoring the remaining infrastructure components to ensure everything is fully restored. Thank you for your patience and understanding during this AWS-related disruption. Oct <var data-var='date'>20</var>, <var data-var='time'>11:08</var> PDT Update - Our hosting provider, AWS, reports progress on resolving the issue affecting new EC2 instance launches. Internal systems are beginning to recover in several Availability Zones within the US-EAST-1 region. AWS is extending mitigations to the remaining zones, after which launch errors and connectivity issues are expected to subside. Oct <var data-var='date'>20</var>, <var data-var='time'>10:09</var> PDT Update - Our hosting provider, AWS, continues to implement mitigation steps related to a network load balancer issue that is affecting connectivity across several AWS services. This may cause intermittent errors or slow responses in some areas of the Fluxx platform. AWS reports that they are actively working to restore full connectivity and are validating a fix for the affected systems. We will continue to monitor the situation closely and provide another update by 10:45 AM PDT. Oct <var data-var='date'>20</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to monitor the situation closely. AWS has confirmed they are actively working on the issue, and we are expecting their next update at 10:00 AM PST. We will provide additional information as soon as it becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>06:58</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>06:56</var> PDT Monitoring - We are currently experiencing issues due to a current AWS outage and are working with our AWS representatives to restore services with full functionality as soon as possible. We are closely monitoring performance and taking all necessary steps to mitigate impact while services recover.

Degraded performance for US customers

Oct <var data-var='date'> 2</var>, <var data-var='time'>11:11</var> PDT Resolved - This incident has been resolved Oct <var data-var='date'> 2</var>, <var data-var='time'>10:19</var> PDT Investigating - We are currently investigating this issue.

Grantelligence SSO impacted in US regions

Aug <var data-var='date'>14</var>, <var data-var='time'>06:12</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>16:57</var> PDT Investigating - Maintenance will occur on Start of maintenance window: 7:00 PM PST Estimated end: 7:30 PM PST Estimated duration: 30 Minutes

Scheduled Maintenance for Production RDS Instance

Aug <var data-var='date'>13</var>, <var data-var='time'>11:01</var> PDT Resolved - This incident has been resolved. We are back to operational for all regions. Aug <var data-var='date'>13</var>, <var data-var='time'>10:00</var> PDT Monitoring - The throughput issue has been identified and a fix has been implemented. Customer data is still being successfully received, but may be delayed for querying. Aug <var data-var='date'>13</var>, <var data-var='time'>09:12</var> PDT Identified - We are seeing a querying slowdown in the US. We have identified the cause and are working to mitigate. Aug <var data-var='date'>13</var>, <var data-var='time'>08:18</var> PDT Investigating - We are currently investigating this issue.

Querying slow down in Production US

May <var data-var='date'>13</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:51</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Redis Cluster Maintenance - production

May <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:50</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Redis Cluster Maintenance - non production

May <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:50</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>25</var>, <var data-var='time'>12:49</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Elasticsearch Maintenance - production systems

May <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>12:47</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:48</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 6</var>, <var data-var='time'>13:16</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:47</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:48</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>12:44</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Database Maintenance - US Standard Cloud Prod

May <var data-var='date'> 1</var>, <var data-var='time'>17:30</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>10:47</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'>29</var>, <var data-var='time'>17:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>10:43</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Elasticsearch Maintenance - non production systems

Apr <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>10:44</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>25</var>, <var data-var='time'>10:42</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'>29</var>, <var data-var='time'>09:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>25</var>, <var data-var='time'>10:44</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>25</var>, <var data-var='time'>10:41</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Apr <var data-var='date'>11</var>, <var data-var='time'>09:46</var> PDT Resolved - This incident has been resolved. We experienced a service degradation affecting some clients, resulting in slow responses and temporary downtime. The root cause was traced to a suboptimal database query using an incorrect index, which increased load on the RDS instance. We resolved the issue by upgrading the affected RDS instance to a larger size, which restored performance. Additionally, a fix addressing the inefficient query has been implemented and will be included in an upcoming release Apr <var data-var='date'>11</var>, <var data-var='time'>08:23</var> PDT Investigating - We are currently investigating this issue.

Degraded Performance

Apr <var data-var='date'>11</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:30</var> PDT Investigating - Maintenance will occur on 4/8/2025 Start of maintenance window: 11:00 AM PST Estimated end: 12:00 PM PST Estimated duration: 1 hour

Scheduled Maintenance for Production Redis Cluster

Apr <var data-var='date'>11</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> PDT Investigating - Maintenance will occur on 4/10/2025 Start of maintenance window: 11:00 AM PST Estimated end: 12:00 PM PST Estimated duration: 1 Hour

Apr <var data-var='date'>11</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> PDT Investigating - Maintenance will occur on 4/08/2025 Start of maintenance window: 5:00 PM PST Estimated end: 6:00 PM PST Estimated duration: 1 Hour

Is Fluxx Inc. down?

Fluxx Inc. status is UP

Lastest published events

Degraded Performance in EU Region

Reports Dataset Update Delays (Grantelligence)

AWS latency in EU-WEST-1 Region

Fluxx Inc. Services, Components and Regions

Recent Fluxx Inc. events

Degraded Performance in EU Region

Reports Dataset Update Delays (Grantelligence)

AWS latency in EU-WEST-1 Region

Report & Card Exports Stuck in “New” Status

Service degradation on Microsoft 365 (Business or Enterprise) and Microsoft Azure

Jira Outage