Aug <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>09:41</var> PDT Scheduled - We will be undergoing planned Database Maintenance for the Flowroute Manage Portal and API. The portal will be unavailable during this window and the API portal functions will be limited to read only. No impact to Voice or Messaging are expected during this window.

Back End Database Maintenance

Jul <var data-var='date'>31</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>07:51</var> PDT Scheduled - We will be undergoing scheduled maintenance during this window. We do not expect service impact or portal impact during this window.

Backend Portal Maintenance

Jul <var data-var='date'>28</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>05:40</var> PDT Scheduled - We will be undergoing scheduled maintenance during this window. We do not expect service impact or portal impact during this window.

Jul <var data-var='date'>27</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>15:39</var> PDT Scheduled - We will be undergoing scheduled maintenance during this window. We do not expect service impact or portal impact during this window.

Backend Portal Maintance

Jul <var data-var='date'>27</var>, <var data-var='time'>08:51</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>07:42</var> PDT Monitoring - A fix has been implemented and our initial testing is showing it is fixed. We are continuing to monitor the results. Jul <var data-var='date'>27</var>, <var data-var='time'>07:40</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>07:22</var> PDT Investigating - We are currently investigating reports of failures on inbound toll free calls.

Inbound Toll Free Call Failures

Jun <var data-var='date'>24</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>08:19</var> PDT Scheduled - We will be undergoing planned Database Maintenance for the Flowroute Manage Portal and API. The portal will be unavailable during this window and the API portal functions will be limited to read only. No impact to Voice or Messaging are expected during this window.

Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>12:39</var> PDT Scheduled - We will be undergoing regular backend SIP Server maintenance. There are no expected impacts to voice traffic during the window.

Backend SIP server maintenance

Jun <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>05:46</var> PDT Scheduled - We will be undergoing maintenance of our backend voice proxies at this time. No impact is expected.

Backend Voice Proxy Maintenance

May <var data-var='date'>26</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>22</var>, <var data-var='time'>09:41</var> PDT Scheduled - We will be undergoing scheduled maintenance on our SIP Proxies. No customer impact is expected.

SIP Proxy scheduled Maintenance

May <var data-var='date'>14</var>, <var data-var='time'>09:55</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>08:54</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>08:49</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>08:45</var> PDT Investigating - We are investigating reports of intermittent inbound call failures to Toll Free numbers.

Intermittent inbound Toll Free call failures

May <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>05:47</var> PDT Scheduled - We will be undergoing scheduled back end SIP server maintenance. No impact is expected during this window.

Scheduled back end maintenance

Apr <var data-var='date'>27</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>07:19</var> PDT Scheduled - We will be undergoing scheduled maintenance on our backend database. No impact to calls and not impact is expected for the API.

Backend DB maintenance

Apr <var data-var='date'>20</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>05:55</var> PDT Scheduled - We will be undergoing regular back end maintenance to improve TLS on our SIP servers. No impact is expected.

Regular Back End Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>09:20</var> PST Resolved - This issue has been fully resolved Mar <var data-var='date'> 3</var>, <var data-var='time'>07:19</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>07:15</var> PST Investigating - We are currently investigating intermittent outbound one way audio.

Intermittent Outbound One Way Audio

Feb <var data-var='date'>19</var>, <var data-var='time'>09:23</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>11:00</var> PST Investigating - We are currently investigating new delays with our CDR exports. Feb <var data-var='date'>13</var>, <var data-var='time'>12:09</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>11:53</var> PST Investigating - We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

CDR export delays

Oct <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>27</var>, <var data-var='time'>07:55</var> PDT Scheduled - We will be undergoing scheduled maintenance on our APIs during this time. API functions and notifications for both the CDR exports and Port Orders may be degraded during this time. This is not expected to impact the Messaging API.

CDR and Porting API Maintenance

Jul <var data-var='date'>23</var>, <var data-var='time'>13:16</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>11:45</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>09:27</var> PDT Identified - The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

Manage Portal is Inaccessible

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:41</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:37</var> PDT Identified - 3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

3CX outbound impairment

Jun <var data-var='date'>23</var>, <var data-var='time'>16:58</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>15:17</var> PDT Monitoring - Our Partner has implemented a fix and the network is being monitored. Jun <var data-var='date'>23</var>, <var data-var='time'>14:13</var> PDT Update - Our partner carrier reports they are continuing to work on a fix for this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>12:17</var> PDT Update - Our Partner Carrier reports they have identified the issues and are putting a fix in place. Jun <var data-var='date'>23</var>, <var data-var='time'>11:37</var> PDT Identified - One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

Partner Carrier Voice Network Impairment

May <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>08:03</var> PDT Scheduled - We will be conducting scheduled backend database maintenance. Customers may see a brief window, 10 minutes or less, where Statistics in Manage will be unavailable. Some API endpoints may also be unavailable during this window.

Scheduled Backend Database Maintenance

May <var data-var='date'>13</var>, <var data-var='time'>08:02</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>10:50</var> PDT Scheduled - We will be conducting scheduled backend database maintenance. Customers may see a brief window, 10 minutes or less, where Statistics in Manage will be unavailable. Some API endpoints may also be unavailable during this window.

May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>12:05</var> PDT Scheduled - We will be conducting scheduled backend database maintenance. Customers may see a brief window, 10 minutes or less, where Statistics in Manage will be unavailable. Some API endpoints may also be unavailable during this window.

Feb <var data-var='date'>27</var>, <var data-var='time'>08:12</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>10:43</var> PST Monitoring - We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>07:56</var> PST Update - We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information. Feb <var data-var='date'>25</var>, <var data-var='time'>11:54</var> PST Update - We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures. Feb <var data-var='date'>25</var>, <var data-var='time'>10:42</var> PST Investigating - We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

Failed SMS/MMS Handoffs to 3CX Webhooks

Feb <var data-var='date'>14</var>, <var data-var='time'>19:43</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>14</var>, <var data-var='time'>17:26</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>14</var>, <var data-var='time'>16:44</var> PST Investigating - Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

Call Failures - Canadian Peering Networks

Jan <var data-var='date'>15</var>, <var data-var='time'>14:22</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>13:04</var> PST Monitoring - A fix has been implemented by the upstream carrier, and we are currently monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>11:49</var> PST Identified - Our peer networks have identified the issue and are working on a fix. Jan <var data-var='date'>15</var>, <var data-var='time'>11:32</var> PST Update - We are continuing to work with our peer networks to address this issue. Jan <var data-var='date'>15</var>, <var data-var='time'>10:30</var> PST Update - We are continuing to work with our peer networks to address this issue. Jan <var data-var='date'>15</var>, <var data-var='time'>09:14</var> PST Update - We are continuing to work with our peer networks to address this issue. Jan <var data-var='date'>15</var>, <var data-var='time'>08:11</var> PST Investigating - We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

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Inbound Toll Free Call Failures

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