Apr <var data-var='date'> 8</var>, <var data-var='time'>07:55</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>06:35</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> PDT Investigating - We are currently investigating this issue.

We are receiving reports of file processing failures when files are provided via sFTP

Apr <var data-var='date'> 7</var>, <var data-var='time'>09:35</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>08:20</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 7</var>, <var data-var='time'>00:15</var> PDT Identified - The issue has been identified and a fix is being implemented.

Reports of "Something Went Wrong" errors being received in various parts of the application.

Apr <var data-var='date'> 2</var>, <var data-var='time'>10:46</var> PDT Resolved - The fix for this has been deployed, and the incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 2</var>, <var data-var='time'>06:54</var> PDT Investigating - We are receiving reports of 403s when interacting with specific API endpoints such as our Trial Balance or Chart of Accounts endpoints

403 Permissions Error Response on sending API Requests to Specific Endpoints

Mar <var data-var='date'>31</var>, <var data-var='time'>17:02</var> PDT Resolved - The fix has been deployed to all regions, and functionality is now restored. We will continue monitoring for any unexpected behavior.Mar <var data-var='date'>31</var>, <var data-var='time'>16:51</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>31</var>, <var data-var='time'>16:40</var> PDT Investigating - We are currently aware of an issue resulting in specific admin settings pages not loading.

Admin Settings pages not loading

Feb <var data-var='date'>23</var>, <var data-var='time'>16:00</var> PST Resolved - Resolution: Reverting the recent deployment fixed the issue.Feb <var data-var='date'>23</var>, <var data-var='time'>13:00</var> PST Investigating - Summary: Recent deployment of a core service caused a cascading 500 error when users attempted to access TB (Trial Balance) upload folders. The error originated from a failed HTTP request with status code 500.

Experiencing TB Folder 500 errors

Feb <var data-var='date'>23</var>, <var data-var='time'>07:42</var> PST Resolved - This issue has been resolved after a newly introduced configuration requirement was made between FloQast and OpenAI. New regional configurations are now in place, and our team has validated that matching rules can be created in all three FloQast regional databases again (US, EU, AU).Feb <var data-var='date'>23</var>, <var data-var='time'>07:06</var> PST Investigating - We are currently looking into an issue where a 500 error displays when using the AI creation method to generate a rule within the Matching product.

500 error displays when AI generating a rule within Matching.

Feb <var data-var='date'>20</var>, <var data-var='time'>12:30</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>11:30</var> PST Monitoring - A fix for this issue has been implemented, preventing additional erroneous duplicate tasks from being created. Work is ongoing to correct the tasks that have already been created.Feb <var data-var='date'>20</var>, <var data-var='time'>11:04</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>20</var>, <var data-var='time'>07:54</var> PST Investigating - We have identified an issue where Checklist items are erroneously assigned a new Template ID when imported via the Single-Entity or All-Entities template. When an impacted template is applied via the Admin Settings > Checklist page, the updated Template ID causes a brand-new version of the checklist item to be created in the relevant periods. For items that have been fully signed off in those periods, absolutely no sign-off data is lost on the original item, but it will appear that the item has "duplicated" since this net-new version has also been added.

Possible duplication of Checklist items

Feb <var data-var='date'>12</var>, <var data-var='time'>07:20</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>06:54</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>06:51</var> PST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>12</var>, <var data-var='time'>05:57</var> PST Investigating - We are currently investigating an issue for our EMEA and APAC customers where an error message displays when clicking on a review note.

EMEA and APAC - Error message displays when clicking on a review note in the Checklist module.

Feb <var data-var='date'>11</var>, <var data-var='time'>14:07</var> PST Resolved - A fix has been implemented, and the issue is confirmed resolved.Feb <var data-var='date'>11</var>, <var data-var='time'>13:38</var> PST Identified - We have received reports of intermittent 500 errors, specifically in the Journal Entry Management module. We have identified the issue and are actively working on releasing the fix.

Journal Entry Management Module 500 Errors

Feb <var data-var='date'>10</var>, <var data-var='time'>13:12</var> PST Resolved - This issue has been resolved, and the Transform AI Agents page is now fully operational. A Root Cause Analysis will be posted here when available.Feb <var data-var='date'>10</var>, <var data-var='time'>13:01</var> PST Identified - The issue has been identified, and a fix is being implemented.Feb <var data-var='date'>10</var>, <var data-var='time'>12:35</var> PST Investigating - We are investigating reports of issues loading the Transform AI Agents page. We will provide an update as soon as more information is available.

Transform AI Agents Unavailable

Jan <var data-var='date'>29</var>, <var data-var='time'>13:03</var> PST Resolved - We have released a fix for this issue, and AutoRec and AI Matching can now be accessed from the Folders tab successfully. We are continuing to monitor for any further issues, and a Root Cause Analysis will be posted here when available.Jan <var data-var='date'>29</var>, <var data-var='time'>10:49</var> PST Identified - The issue has been identified, and a fix is being implemented.Jan <var data-var='date'>29</var>, <var data-var='time'>07:00</var> PST Investigating - We are currently investigating reports of issues accessing AutoRec and AI Matching via the Folders tab. These modules remain functional and can be accessed from the Reconciliations tab as a workaround. Our engineering team is actively working to identify the root cause, and we will provide an update as soon as possible.

Issues Accessing AutoRec and AI Matching via the Folders tab

Jan <var data-var='date'>16</var>, <var data-var='time'>15:33</var> PST Resolved - The fix has been deployed, and we are seeing successes in each environment once again. We will continue to monitor and follow up on this post, including a root cause analysis, as soon as it is available.Jan <var data-var='date'>16</var>, <var data-var='time'>15:12</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>16</var>, <var data-var='time'>13:57</var> PST Update - We are continuing to investigate this issue.Jan <var data-var='date'>16</var>, <var data-var='time'>09:10</var> PST Investigating - We are currently investigating an issue with the Quickbooks Online integration failing to refresh successfully.

Quickbooks Online Integration Refreshes Failing To Complete

Dec <var data-var='date'>19</var>, <var data-var='time'>14:15</var> PST Resolved - Certain audit log events are not appearing within the audit log export during an impacted period.

Audit Log Event Capture

Dec <var data-var='date'>10</var>, <var data-var='time'>16:56</var> PST Resolved - The fix for this issue has been released, and we have confirmed that linking documents to Checklist Items is working as expected. A Root Cause Analysis will be posted here when available.Dec <var data-var='date'>10</var>, <var data-var='time'>16:32</var> PST Identified - The cause of the issue attaching files to Checklist Items has been identified. We are currently applying a fix and will update this page as soon as we have confirmed the resolution.Dec <var data-var='date'>10</var>, <var data-var='time'>15:40</var> PST Investigating - We are currently investigating reports of an issue attaching files to Checklist Items.

Issues Linking Documents to Checklist Items

Dec <var data-var='date'>10</var>, <var data-var='time'>14:29</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>14:29</var> PST Monitoring - The fix for this issue has been released, and we have confirmed AI Transaction Matching is fully functional. A Root Cause Analysis will be posted here when available.Dec <var data-var='date'>10</var>, <var data-var='time'>14:15</var> PST Identified - We believe we have identified the cause of these errors in AI Transaction Matching, and are currently working on a fix.Dec <var data-var='date'>10</var>, <var data-var='time'>13:48</var> PST Investigating - We are investigating reports of errors in AI Transaction Matching for customers on our US Database. Errors are being seen when generating new Rules in Matching and when searching for specific transactions.

Errors in AI Transaction Matching

Dec <var data-var='date'> 3</var>, <var data-var='time'>07:45</var> PST Resolved - A release to improve security was deployed, which had the unintended consequence of overrestricting the ability to write Trial Balance files to cloud storage folders. As a result of this, trial balances sent via sFTP for environments with specific configurations failed to upload successfully between 7:30pm EST 12/2, and 10:45am EST 12/3.

Trial Balance Upload Failures via sFTP

Oct <var data-var='date'>28</var>, <var data-var='time'>12:45</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>28</var>, <var data-var='time'>08:57</var> PDT Monitoring - The source of the GL balances from Quickbooks Online failing to pull in has been identified and resolved. We are actively monitoring to ensure that the issue is fully mitigated.Oct <var data-var='date'>28</var>, <var data-var='time'>06:23</var> PDT Investigating - We are investigating issues capturing balances in the per-GL column for entities connected to QBO.

Issue Fetching GL Balances from Quickbooks Online

Sep <var data-var='date'>29</var>, <var data-var='time'>13:58</var> PDT Resolved - Service has been fully restored. Our engineering team is now conducting a full root cause analysis to prevent a recurrence of this issue. We will post the RCA here once it is complete.Sep <var data-var='date'>29</var>, <var data-var='time'>13:10</var> PDT Monitoring - We are now seeing pages load successfully, and are continuing to monitor to ensure continued successful performance.Sep <var data-var='date'>29</var>, <var data-var='time'>12:46</var> PDT Investigating - We are currently investigating reports of unexpected errors throughout the app.

Unexpected Errors Throughout the App

Sep <var data-var='date'>15</var>, <var data-var='time'>09:20</var> PDT Resolved - We have released the fix for this issue, and the Folders and Reconciliations pages are now loading successfully. We are continuing to monitor to ensure successful performance, and a root cause analysis will be posted here once it is available.Sep <var data-var='date'>15</var>, <var data-var='time'>09:14</var> PDT Identified - The cause of the errors has been identified, and we are working on a fix. We can also confirm that this outage is only impacting customers on our US Database; the EU and APAC databases are not affected.Sep <var data-var='date'>15</var>, <var data-var='time'>08:46</var> PDT Investigating - Customers are currently receiving "We're sorry—something went wrong" error messages when loading the Reconciliations and Folders pages, making those pages unavailable.

Errors Loading Reconciliations and Folders pages

Sep <var data-var='date'>12</var>, <var data-var='time'>12:03</var> PDT Resolved - A breaking change has been reverted, so all pages containing Checklist items should load fully and successfully at this time.Sep <var data-var='date'>12</var>, <var data-var='time'>11:46</var> PDT Identified - Users are observing "Failed to load UI" error messages and/or experiencing issues loading pages that contain checklist items (Folders tab, Checklist tab)

Error Loading Checklist Pages

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:14</var> PDT Resolved - We have released a fix for this issue, and the Reconciliations Settings page is now loading again. We are continuing to monitor for any further issues and will post a root cause analysis here once it becomes available.Sep <var data-var='date'> 2</var>, <var data-var='time'>16:46</var> PDT Identified - We have identified the cause of the issue and are now developing a fix to be deployed shortly.Sep <var data-var='date'> 2</var>, <var data-var='time'>16:10</var> PDT Investigating - We are currently investigating an issue causing error messages when attempting to access the Reconciliations page within the Admin Settings. As a temporary workaround, reconciliations can be edited via Inline Editing.

Close - Errors Accessing Reconciliations Page in the Admin Settings

Aug <var data-var='date'>26</var>, <var data-var='time'>12:44</var> PDT Resolved - We are continuing to see successful page loads throughout the application, and are now considering this incident resolved. A Root Cause Analysis will be shared here when available.Aug <var data-var='date'>26</var>, <var data-var='time'>11:40</var> PDT Monitoring - The fix has been released, and pages are now loading successfully again. We are continuing to monitor to ensure successful performance and will post a Root Cause Analysis here when it is available.Aug <var data-var='date'>26</var>, <var data-var='time'>11:24</var> PDT Identified - The issue has been identified, and a fix is currently being implemented.Aug <var data-var='date'>26</var>, <var data-var='time'>11:04</var> PDT Investigating - Users are experiencing a Bad Gateway Error when loading pages in the application, making these pages unavailable. Engineering is investigating this with our highest priority.

Errors throughout the Application

Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>18</var>, <var data-var='time'>12:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>15</var>, <var data-var='time'>10:57</var> PDT Scheduled - Scheduled maintenance for Variance Analysis will occur on Monday, August 18th from 12:00 PM - 1:00 PM PDT (4:00 AM - 5:00 AM AEST Tuesday), during which time the service will be temporarily unavailable on the AU database.

Scheduled Maintenance: Variance (AU)

Aug <var data-var='date'>18</var>, <var data-var='time'>12:00</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>18</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>15</var>, <var data-var='time'>10:55</var> PDT Scheduled - Scheduled maintenance for Variance Analysis will occur on Monday, August 18th from 11:00 AM - 12:00 PM PDT (7:00 PM - 8:00 PM BST), during which time the service will be temporarily unavailable on the EU database.

Scheduled Maintenance: Variance (EU)

Aug <var data-var='date'>18</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>18</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>14</var>, <var data-var='time'>16:14</var> PDT Scheduled - Scheduled maintenance for Variance Analysis will occur on Monday, August 18th from 3:00-4:00 AM PDT, during which time the service will be temporarily unavailable on the US database.

Is FloQast down?

FloQast status is UP

Lastest published events

We are receiving reports of file processing failures when files are provided via sFTP

Reports of "Something Went Wrong" errors being received in various parts of the application.

403 Permissions Error Response on sending API Requests to Specific Endpoints

FloQast Services, Components and Regions

Recent FloQast events

We are receiving reports of file processing failures when files are provided via sFTP

Reports of "Something Went Wrong" errors being received in various parts of the application.

403 Permissions Error Response on sending API Requests to Specific Endpoints

Admin Settings pages not loading

Experiencing TB Folder 500 errors

500 error displays when AI generating a rule within Matching.

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5 monitors included!

Is FloQast down?

FloQast status is UP

Lastest published events

We are receiving reports of file processing failures when files are provided via sFTP

Reports of "Something Went Wrong" errors being received in various parts of the application.

403 Permissions Error Response on sending API Requests to Specific Endpoints

FloQast Services, Components and Regions

Recent FloQast events

We are receiving reports of file processing failures when files are provided via sFTP

Reports of "Something Went Wrong" errors being received in various parts of the application.

403 Permissions Error Response on sending API Requests to Specific Endpoints

Admin Settings pages not loading

Experiencing TB Folder 500 errors

500 error displays when AI generating a rule within Matching.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!