Aug <var data-var='date'>20</var>, <var data-var='time'>17:24</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>16:41</var> MDT Monitoring - A fix has been implemented and we are monitoring notification delivery. Aug <var data-var='date'>20</var>, <var data-var='time'>13:21</var> MDT Identified - We have identified the issue and are working to implement a resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>11:33</var> MDT Investigating - We are investigating reports that LOS-synced milestone notification settings may not be honored in some cases, resulting in milestone emails being sent when email notifications are disabled. Our team is actively investigating the issue and working to identify the scope and resolution. We will provide updates as more information becomes available.

Milestone Delivery Issues

Aug <var data-var='date'>13</var>, <var data-var='time'>13:14</var> MDT Resolved - This issue has been resolved Aug <var data-var='date'>13</var>, <var data-var='time'>10:07</var> MDT Identified - We have identified an issue with Pre-Approval Letter (PAL) generation within Realtor and Partner accounts. We are actively working on implementing a fix.

Realtors and Partners unable to generate Pre-Approval Letters

Aug <var data-var='date'> 5</var>, <var data-var='time'>23:39</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on August 5th from 11:00 PM to 1:00 AM (next day) MDT (August 6th 1:00 AM to 3:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release

Floify Scheduled Maintenance (11pm MT / 1am ET)

Jul <var data-var='date'>30</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>12:42</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on July 29th from 11:00 PM to 1:00 AM (next day) MDT (July 30th 1:00 AM to 3:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release

Jul <var data-var='date'>21</var>, <var data-var='time'>19:03</var> MDT Resolved - This issue has ben resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>16:52</var> MDT Investigating - We are currently investigating an issue with Realtor and Partner Access. Realtors and Partners affiliated with loans may be unable to access their account.

Realtor and Partner Access Issue

Jul <var data-var='date'>20</var>, <var data-var='time'>23:24</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>13:19</var> MDT Scheduled - Floify will be undergoing a scheduled maintenance on July 20 from 11:00pm to July 21 1:00am MDT (1:00am to 3:00am EDT). During this time, the application will be unavailable, and all user access will be temporarily suspended. Release notes will be posted on help.floify.com after the release.

Jul <var data-var='date'>14</var>, <var data-var='time'>09:14</var> MDT Resolved - This issue has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>18:29</var> MDT Monitoring - A fix has been implemented. Our team is now resolving outstanding instances of the issue. Moving forward, disclosures should run through as normal. We will continue monitoring for stability and provide an update tomorrow. Jul <var data-var='date'>13</var>, <var data-var='time'>15:19</var> MDT Identified - The issue has been identified and our team is working to release a resolution to this as soon as possible. Another update will be provided when the fix has been scheduled for deployment. Jul <var data-var='date'>13</var>, <var data-var='time'>11:27</var> MDT Investigating - We are currently investigating an issue with Disclosure Delivery for packages after the release of the Encompass update 26.2. We will provide an update as soon as more information is available.

Encompass Disclosures Delivery Issues

Jul <var data-var='date'>13</var>, <var data-var='time'>15:05</var> MDT Resolved - A resolution has been provided and our partners at Twilio are reporting a return to expected delivery for T-Mobile. Please feel free to reach out if you need any assistance. Jul <var data-var='date'>13</var>, <var data-var='time'>10:02</var> MDT Monitoring - SMS messages sent from Floify may be delayed. Our SMS Provider, Twilio, is currently reporting network delays with T-Mobile, which can impact outbound SMS communications from our system, including the Multi-Factor Authentication (MFA) feature. While we monitor this issue, if you have any difficulty logging in due to your MFA method being set on T-Mobile, you can reach out to your admin team or to our support team for assistance resetting your method. We recommend adding email as a method in addition to SMS, along with using the backup codes provided when the feature is initially set up. We will provide update as it becomes available to us here.

SMS Delivery Delays

Jun <var data-var='date'>16</var>, <var data-var='time'>08:30</var> MDT Resolved - There was an issue with the Completed Document Upload feature that prevented completed documents from being saved correctly to the loans. We released a fix that resolves the issue this afternoon. Any document uploads that were attempted during the incident may need to be deleted and re-uploaded to ensure they are stored correctly. Reach out to support@floify.com if you have any questions.

Completed Document Upload Failures

Jun <var data-var='date'>16</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>13:02</var> MDT Scheduled - Floify will be undergoing a scheduled maintenance on June 15 from 11:00pm to June 16 1:00am MDT (1:00am to 3:00am EDT). During this time, the application will be unavailable, and all user access will be temporarily suspended. Release notes will be posted on help.floify.com after the release.

Floify Scheduled Maintenance (11 pm MT / 1 am ET)

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:43</var> MDT Resolved - This incident has ben resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:41</var> MDT Monitoring - A fix for this issue has been implemented and we are monitoring the system. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:03</var> MDT Identified - We are actively working to resolve latency issues within prospect applications. Applications should still be accessible, although you may experience delays in loading. Users can continue working within the applications once they have loaded.

Latency issues with Prospect Application Workflows

May <var data-var='date'>22</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>11:17</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on May 21st from 11:00 PM to 3:00 AM (next day) MDT (May 22nd 1:00 AM to 5:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release

Floify Scheduled Maintenance (11:00PM MT / 1:00AM ET)

Apr <var data-var='date'>30</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>12:45</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on April 29th from 11:00 PM to 3:00 AM (next day) MDT (April 30th 1:00 AM to 5:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release

Apr <var data-var='date'>14</var>, <var data-var='time'>13:54</var> MDT Resolved - We have implemented a fix and users should be able to change their password as needed moving forward. Apr <var data-var='date'>14</var>, <var data-var='time'>11:33</var> MDT Investigating - We are investigating reports of borrower and realtor accounts having difficulty changing or resetting passwords.

Password Reset and Changing Issues

Apr <var data-var='date'>14</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>12:23</var> MDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>13</var>, <var data-var='time'>23:00</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on April 13th from 11:00 PM to 3:00 AM (next day) MDT (April 14th 1:00 AM to 5:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release

Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>13:11</var> MDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on March 30th from 11:00 PM to 3:00 AM (next day) MDT (March 31st 1:00 AM to 5:00AM EDT). During this time the application will be unavailable. Release notes will be posted on help.floify.com after the release.

Mar <var data-var='date'>25</var>, <var data-var='time'>03:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>12:05</var> MDT Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>24</var>, <var data-var='time'>12:04</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on March 24th from 11:00 PM to 3:00 AM (next day) MDT (March 25th 1:00 AM to 5:00AM EDT). During this time the application will be unavailable.

Mar <var data-var='date'>12</var>, <var data-var='time'>02:00</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>15:38</var> MDT Scheduled - Floify will be undergoing scheduled maintenance on March 11th from 11:00 PM to 2:00 AM (next day) MT  (1:00 AM to 4:00AM EDT). During this time the application will be unavailable.

[Scheduled] Floify Scheduled Maintenance (11 PM MT/1:00 AM ET)

Mar <var data-var='date'>11</var>, <var data-var='time'>09:18</var> MDT Resolved - We have seen the system operating correctly after implementing a fix. This has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>11:34</var> MDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>10</var>, <var data-var='time'>11:32</var> MDT Update - We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available. Mar <var data-var='date'> 9</var>, <var data-var='time'>16:52</var> MDT Investigating - Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

Byte Integration tasks are delayed

Mar <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>10:48</var> MST Scheduled - Floify will be undergoing scheduled maintenance on March 4th from 11:00 PM to 3:00 AM (next day) MDT (March 5th from 1:00 AM to 5:00 AM EDT). During this time the application will be unavailable.

Floify Scheduled Maintenance (11 PM MT/3:00 AM ET)

Mar <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:42</var> MST Scheduled - Floify will be undergoing scheduled maintenance on March 3rd from 11:00 PM to 3:00 AM (next day) MDT  (1:00 AM to 5:00AM EDT). During this time the application will be unavailable.

Mar <var data-var='date'> 2</var>, <var data-var='time'>17:32</var> MST Resolved - We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature. Mar <var data-var='date'> 2</var>, <var data-var='time'>16:10</var> MST Investigating - We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

Recent Borrower Upload Notifications Not Sending

Feb <var data-var='date'>27</var>, <var data-var='time'>09:25</var> MST Resolved - We have seen this remain stable after a fix appears to have been made by Microsoft yesterday. Feb <var data-var='date'>26</var>, <var data-var='time'>11:05</var> MST Monitoring - We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor. Feb <var data-var='date'>25</var>, <var data-var='time'>17:00</var> MST Update - We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com. Feb <var data-var='date'>25</var>, <var data-var='time'>13:36</var> MST Identified - The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users. Feb <var data-var='date'>25</var>, <var data-var='time'>13:03</var> MST Investigating - We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

Email Delivery Issues when using Floify Mail Server

Feb <var data-var='date'>11</var>, <var data-var='time'>03:00</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>23:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>12:17</var> MST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>10</var>, <var data-var='time'>12:17</var> MST Scheduled - Floify will be undergoing scheduled maintenance from February 10th at 11:00 PM to February 11th at 3:00 AM MDT (February 11th 1:00 AM to 5:00 AM EDT). During this time the application will be unavailable. Release note will be posted on help.floify.com after release.

Floify Scheduled Maintenance (11 PM MT/1:00 AM ET)

Jan <var data-var='date'>23</var>, <var data-var='time'>08:58</var> MST Resolved - Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support. Jan <var data-var='date'>22</var>, <var data-var='time'>15:59</var> MST Update - We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft. Jan <var data-var='date'>22</var>, <var data-var='time'>15:01</var> MST Monitoring - We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

Is Floify down?

Floify status is UP

Lastest published events

Milestone Delivery Issues

Realtors and Partners unable to generate Pre-Approval Letters

Floify Scheduled Maintenance (11pm MT / 1am ET)

Floify Services, Components and Regions

Recent Floify events

Milestone Delivery Issues

Realtors and Partners unable to generate Pre-Approval Letters

Floify Scheduled Maintenance (11pm MT / 1am ET)

Floify Scheduled Maintenance (11pm MT / 1am ET)

Realtor and Partner Access Issue

Floify Scheduled Maintenance (11pm MT / 1am ET)