Jun <var data-var='date'>12</var>, <var data-var='time'>22:01</var> UTC Resolved - After monitoring our systems closely for an hour we've confirmed that this incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>21:03</var> UTC Monitoring - The reporting module is now operating normally, however we're continuing to monitor our systems while they are recovering. Jun <var data-var='date'>12</var>, <var data-var='time'>19:46</var> UTC Identified - Our reporting module is currently unavailable due an outage by one of our third-party service providers. We're still collecting analytics data but we won't be able to display it in the reporting module until the downstream service has been restored. There's currently no ETA for resolution but we're monitoring the mitigation efforts by our third-party service provider and will provide updates as we receive them.

Reporting is unavailable

Aug <var data-var='date'> 6</var>, <var data-var='time'>19:49</var> UTC Resolved - We've identified the issue with our data warehouse and it has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:51</var> UTC Investigating - Reporting functionality is currently unavailable. We are actively investigating the cause of the outage.

Sep <var data-var='date'>22</var>, <var data-var='time'>12:45</var> UTC Resolved - The issue has been resolved Sep <var data-var='date'>22</var>, <var data-var='time'>12:35</var> UTC Monitoring - The issue was caused by issues with an upstream service provider. The service provider has mitigated the issue and we have seen an improvement. We believe the issue is mitigated and we will continue too monitor the status. Sep <var data-var='date'>22</var>, <var data-var='time'>11:22</var> UTC Investigating - Email Validation services are currently validating the majority of emails with an unknown status. We are investigating the issue.

Email Validation Issues

Aug <var data-var='date'> 8</var>, <var data-var='time'>17:05</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>16:28</var> UTC Investigating - Our Email Validation API is returning a validation status of "Unknown" for all requests. We are investigating the root cause of the issue.

Email Validation API Outage

Mar <var data-var='date'> 6</var>, <var data-var='time'>20:04</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>20:03</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'> 6</var>, <var data-var='time'>19:28</var> UTC Investigating - We are currently investigating the issue.

Elevated Error Rates for Email Validation APIs

Jan <var data-var='date'>12</var>, <var data-var='time'>17:56</var> UTC Resolved - Email send delays have resolved, as well, and system performance is back to normal. Jan <var data-var='date'>12</var>, <var data-var='time'>17:47</var> UTC Monitoring - Both issues have been resolved and the team is monitoring. You may still experience email send delays while the email queue backlog is processed. Jan <var data-var='date'>12</var>, <var data-var='time'>17:38</var> UTC Investigating - We are currently experiencing an issue with higher-than-usual response times on our Receipts API service, as well as Receipts email send delays. Our engineers are investigating.

Increased API Response Times and Email Send Delays

Dec <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> UTC Resolved - The Receipts API has a high error rate and wass unavailable. The issue has been resolved. The issue was due to a planned deployment.

e-receipts API Unavailable

Dec <var data-var='date'> 8</var>, <var data-var='time'>04:16</var> UTC Resolved - Upstream issues with impacted services have been resolved and platform stability has been restored. Dec <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> UTC Monitoring - A fix has been implemented and is being monitored AWS-side, and we continue to experience improvements in the stability of our services. We will be monitoring ongoing and will provide further updates as the situation changes. Dec <var data-var='date'> 7</var>, <var data-var='time'>22:10</var> UTC Update - While issues with AWS persist, the impact on the affected services has started to abate. We are currently seeing improved reliability across all impacted services. However, until the issue is considered resolved on the AWS side, our team will continue to monitor and mitigate wherever possible. Dec <var data-var='date'> 7</var>, <var data-var='time'>17:55</var> UTC Identified - The issues being experienced on our platform are a direct result of a known AWS outage. Our team is continuing to monitor the situation and look for ways to mitigate impact. Dec <var data-var='date'> 7</var>, <var data-var='time'>16:46</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>16:45</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>16:44</var> UTC Update - We are continuing to experience elevated error rates due to an AWS outage and are reviewing the impacted services. The current impacts are as follows: * Receipts API experiencing elevated error rates * Order Status (ecomm) API experiencing slow response times * Receipt and order/ecommerce notifications are delayed * Shipment tracking page (flexTracker) experiencing slow response times and elevated error rates * You may experience issues accessing sent Order Status (ecomm) messages in our app * Email Validation API has been removed from the list of impacted services Dec <var data-var='date'> 7</var>, <var data-var='time'>16:16</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>15:59</var> UTC Investigating - We are experiencing elevated error rates for Receipts and ECOMM APIs. We are currently investigating the issue.

Elevated Error Rates for Receipts / ECOMM APIs

Nov <var data-var='date'> 3</var>, <var data-var='time'>20:15</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 3</var>, <var data-var='time'>20:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 3</var>, <var data-var='time'>19:36</var> UTC Investigating - We are currently investigating this issue, which prevents all users from logging in to the ecommerce/flexTracker application. There is no expected impact on event/order ingest or email notifications.

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Elevated Error Rates for Email Validation APIs

Increased API Response Times and Email Send Delays