Aug <var data-var='date'>20</var>, <var data-var='time'>15:24</var> CDT Resolved - This incident has been resolved. The Integration Builder UI in the Fleetio app is now available. Aug <var data-var='date'>17</var>, <var data-var='time'>17:35</var> CDT Identified - Integration workflow functionality has been restored, and workflows are now able to run. However, the Integration Builder Configuration UI in the Fleetio App remains unavailable while we continue unscheduled maintenance. If you need to make changes to an integration workflow configuration while the Configuration UI is unavailable, please contact our Support Team for assistance. Our team is actively working to fully restore the Integration Builder, and we will provide additional updates as service restoration progresses. Aug <var data-var='date'>15</var>, <var data-var='time'>18:00</var> CDT Investigating - Integration Builder is currently unavailable. We are actively investigating the issue and working on a resolution.

Custom Integrations Builder issue

Aug <var data-var='date'>20</var>, <var data-var='time'>07:41</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>01:22</var> CDT Monitoring - A fix has been implemented, and we are monitoring the results. Fleetio's Auto Approval Automation functionality should now be functioning as expected. Aug <var data-var='date'>19</var>, <var data-var='time'>15:21</var> CDT Update - The issue affecting Fleetio’s Auto Approval Functionality remains temporarily disabled while a fix is in progress. This functionality should not be manually turned back on while under maintenance. If your account had a Repair Order impacted by this issue, our Customer Success team will reach out to you directly with additional details. Repair Orders can still be manually approved in the interim. We will continue to update you as progress is made. Aug <var data-var='date'>19</var>, <var data-var='time'>10:29</var> CDT Update - Update – Issue Identified We have identified the issue with our Auto-Approve Repair Orders Within Auto Approval Limit Functionality. Auto Approval Automation will remain paused for unscheduled maintenance while we work on a resolution. This functionality should not be manually turned back on while under maintenance. Our team is actively working to restore full functionality as quickly as possible. During this time, Auto Approval may be temporarily unavailable. Repair Orders can still be manually approved in the interim. We will continue to update you as progress is made. Aug <var data-var='date'>19</var>, <var data-var='time'>10:09</var> CDT Identified - We have identified an issue with our Auto Approval Automation functionality. Auto Approval Automation will be paused for unscheduled maintenance. Our team is actively working to restore full functionality as quickly as possible. During this time, Auto Approval may be temporarily unavailable. Repair Orders can still be manually approved in the interim. We apologize for any inconvenience and appreciate your patience. We will provide an update as soon as more information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>09:51</var> CDT Investigating - We are currently investigating an issue with our Auto Approval Automation functionality. While this is being investigated, Auto Approval Automation will be paused for unscheduled maintenance. Our team is actively working to restore full functionality as quickly as possible. During this time, Auto Approval may be temporarily unavailable. Repair Orders can still be manually approved in the interim. We apologize for any inconvenience and appreciate your patience. We will provide an update as soon as more information becomes available.

Auto Approval Automation Functionality – Service Disruption

Aug <var data-var='date'>20</var>, <var data-var='time'>01:31</var> CDT Resolved - This incident has been resolved Jul <var data-var='date'>21</var>, <var data-var='time'>15:06</var> CDT Investigating - We are investigating an issue affecting some newly connected Fleetcor integrations. In certain cases, customers may not see their Fleetcor data sync into Fleetio as expected. Our team is actively working to identify the cause and restore normal data syncing. Existing integrations may not be affected. We will share another update as soon as more information is available.

Fleetcor Integration Data Delay

Jul <var data-var='date'>23</var>, <var data-var='time'>11:41</var> CDT Resolved - This incident has been resolved Jul <var data-var='date'> 8</var>, <var data-var='time'>12:05</var> CDT Identified - We've identified the root cause of the issue affecting some EFS integrations and are actively working toward a resolution. If any action is required on your end to restore connectivity for an affected integration, our team will reach out directly with instructions. We'll continue to provide updates as progress is made. Jul <var data-var='date'> 6</var>, <var data-var='time'>17:57</var> CDT Update - We're continuing to work with EFS to restore connectivity for affected integrations. Our teams remain actively engaged in resolving the issue, and we'll provide another update as soon as we have additional information or progress to share. Jun <var data-var='date'>30</var>, <var data-var='time'>13:34</var> CDT Investigating - Some EFS integrations are currently offline and may not be syncing as expected. We're actively investigating and working with EFS to restore connectivity as quickly as possible. We'll share another update as we learn more.

EFS Integration

Jul <var data-var='date'>22</var>, <var data-var='time'>06:24</var> CDT Investigating - We are currently investigating an issue affecting a subset of FuelCloud integrations. Our team has identified the likely cause and is actively working on a resolution. We are also addressing an issue that is preventing some affected integrations from being reconnected through normal troubleshooting steps. We will provide another update as soon as we have more information or a fix is available.

FuelCloud Integration Issues

Jun <var data-var='date'>22</var>, <var data-var='time'>11:39</var> CDT Resolved - The issue affecting access to the Fleetio web application has been resolved. Our investigation determined the disruption was caused by an issue with an upstream third-party service provider. The provider has restored normal operations, and we have observed stable service with no further reports of customer impact. We apologize for any inconvenience this may have caused and appreciate your patience while we worked with our partners to resolve the issue. Jun <var data-var='date'>22</var>, <var data-var='time'>09:43</var> CDT Monitoring - We are no longer seeing reports of customers being unable to access the Fleetio web application, and service appears to be operating normally at this time. Our investigation determined the issue was related to an upstream third-party service provider. Our team continues to actively monitor the situation to ensure availability. We will provide additional updates as needed. Thank you for your patience. Jun <var data-var='date'>22</var>, <var data-var='time'>09:28</var> CDT Investigating - We are currently investigating reports of customers in the Chicago region experiencing issues accessing the Fleetio web application. Affected users may encounter connection timeouts, slow page loads, or difficulty logging in. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work to resolve this issue.

Customers Unable to Access Fleetio Web Application (Chicago Region)

May <var data-var='date'>27</var>, <var data-var='time'>12:09</var> CDT Resolved - This incident has been resolved, and push notifications should be delivering as expected. May <var data-var='date'>27</var>, <var data-var='time'>11:07</var> CDT Identified - Our team has identified the issue. We are working to test and validate, and hope to provide an update on the resolution soon. May <var data-var='date'>27</var>, <var data-var='time'>09:37</var> CDT Investigating - We are currently investigating an issue with the Fleetio Go mobile app related to its ability to deliver push notifications to mobile devices. We will provide updates as they become available.

Fleetio Go: Push Notification Deliverability

May <var data-var='date'>22</var>, <var data-var='time'>14:17</var> CDT Resolved - We identified and resolved an issue with Shop Network data received from Corporate Billing (CB Charge) that triggered incorrect notifications and caused repair order creation errors in Auto Integrate for a small subset of customers. We have validated that all affected account data has been corrected and services are operating normally. May <var data-var='date'>21</var>, <var data-var='time'>20:18</var> CDT Update - We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality. May <var data-var='date'>21</var>, <var data-var='time'>20:16</var> CDT Identified - We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality. May <var data-var='date'>21</var>, <var data-var='time'>20:15</var> CDT Monitoring - We have identified an issue with Shop Payment statements and Shop Network-related notifications. The root cause has been addressed, and our team is working to restore full functionality. May <var data-var='date'>21</var>, <var data-var='time'>19:25</var> CDT Identified - We have identified the issue with our third-party partner and are actively working to implement a solution. May <var data-var='date'>21</var>, <var data-var='time'>17:19</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>16:20</var> CDT Investigating - We’re currently investigating an issue with Corporate Billing that’s affecting Shop Payment statements and Shop Network-related notifications.

Shop Network

Apr <var data-var='date'> 2</var>, <var data-var='time'>13:03</var> CDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>10:46</var> CDT Investigating - We are currently investigating an issue that is preventing shops from creating repair orders in Fleetio.

Repair Order Degradation

Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> CST Resolved - Remediation is complete. Mar <var data-var='date'> 6</var>, <var data-var='time'>16:54</var> CST Monitoring - The issue has been identified, and remediation is still ongoing. Will send an all-clear when fully resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>14:49</var> CST Identified - We’re currently investigating an issue affecting how pages are displaying on our main website. In some cases, clearing your browser cache may help resolve the issue while we anticipate a fix.

Fleetio Web Display Errors

Nov <var data-var='date'>18</var>, <var data-var='time'>15:24</var> CST Resolved - Cloudflare has fully resolved the incident. We have reverted back onto Cloudflare for normal services. Nov <var data-var='date'>18</var>, <var data-var='time'>12:24</var> CST Update - We are continuing to monitor services on the platform to ensure stability. Nov <var data-var='date'>18</var>, <var data-var='time'>11:08</var> CST Monitoring - Cloudflare errors have recurred and we've reverted to our temporary solution bypassing Cloudflare. We're continuing to monitor their status.

Cloudflare Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>09:54</var> CST Resolved - We are actively reverting back onto Cloudflare for normal services. We have implemented a backup plan to rapidly revert to our prior mitigations if issues persist through the day. Nov <var data-var='date'>18</var>, <var data-var='time'>09:15</var> CST Monitoring - Cloudflare has alerted that a resolution has been found and deployed on their end. We are continuing to monitor their status while the Cloudflare resolution is proven. We intend to return to Cloudflare services when we are confident their services are returned. Nov <var data-var='date'>18</var>, <var data-var='time'>08:35</var> CST Update - We have deployed a temporary fix to our systems while Cloudflare works to resolve the outage. This fix will restore most of our services; however, there may be intermittent slowness and images may not load until the Cloudflare outage is resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>07:28</var> CST Identified - Fleetio services are currently experiencing intermittent service disruptions due to a widespread Cloudflare issue affecting many companies globally. https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>06:50</var> CST Investigating - We’re aware of intermittent errors affecting some users and are investigating the issue. Updates will be provided as soon as possible.

Service outage

Nov <var data-var='date'>10</var>, <var data-var='time'>16:03</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>16:03</var> CST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>10</var>, <var data-var='time'>11:19</var> CST Monitoring - Services on the Fleetio platform have now been restored, but we anticipate degraded performance to continue for the next few hours as we complete final checks. Nov <var data-var='date'>10</var>, <var data-var='time'>09:35</var> CST Update - We are continuing to investigate this issue. Nov <var data-var='date'>10</var>, <var data-var='time'>09:01</var> CST Investigating - We’re currently investigating an issue that is preventing access to the Fleetio platform. Our team is actively working to restore full functionality as quickly as possible.

Fleetio Errors

Nov <var data-var='date'> 8</var>, <var data-var='time'>21:15</var> CST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> CST Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>14:10</var> CDT Resolved - Webhook event performance has returned to normal. We're monitoring and will post subsequent updates if needed. Oct <var data-var='date'>27</var>, <var data-var='time'>13:33</var> CDT Investigating - We are currently investigating an issue causing some webhook event deliveries to fail. This may result in delayed or missing webhook notifications. Our engineering team is actively working to identify the cause. Updates will be provided as soon as more information is available.

Webhook Event Delay

Oct <var data-var='date'>25</var>, <var data-var='time'>20:15</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>09:06</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>23</var>, <var data-var='time'>10:41</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>12:48</var> CDT Investigating - Fleetio has not received any fuel transaction data from Fleetcor / Comdata from 8/14/25 - 8/26/25. We are working with them to obtain this data and will provide another update once they have sent us the transactions.

Fleetcor / Comdata transaction delays

Oct <var data-var='date'>20</var>, <var data-var='time'>17:04</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:29</var> CDT Monitoring - We are currently experiencing a general slowdown across Fleetio due to an outage with Amazon Web Services (AWS), which is impacting several areas of the app. Our engineering team is actively monitoring the situation and is prepared to restore our services once AWS resolves the issue. We will provide updates as soon as we have more information. Thank you for your patience! Oct <var data-var='date'>20</var>, <var data-var='time'>07:39</var> CDT Investigating - We are currently experiencing a general slowdown across Fleetio due to an outage with Amazon Web Services (AWS), which is impacting several areas of the app. Our engineering team is actively monitoring the situation and is prepared to restore our services once AWS resolves the issue. We will provide updates as soon as we have more information. Thank you for your patience!

General Slowness

Oct <var data-var='date'> 2</var>, <var data-var='time'>14:34</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> CDT Investigating - Our developers have identified an issue impacted by a third-party vendor that causes slow load times and even time-outs when loading the Fleetio Web app. We are currently investigating the resolution and will follow up with more information as it becomes available.

Fleetio Web Slowness & Time-outs

Aug <var data-var='date'>12</var>, <var data-var='time'>09:36</var> CDT Resolved - We previously were experiencing communication and Help Center performance issues due to a third-party outage. This issue caused delays in connecting via live chat, phone call, and email, and accessing our Help Center. This issue has been resolved, and communication has been restored. We are sorry for any inconvenience that this may have caused. If you need additional assistance, please contact our support team at help@fleetio.com or live chat! Aug <var data-var='date'>11</var>, <var data-var='time'>17:55</var> CDT Monitoring - All systems are now back up and operational. Customers should now be able to connect with us via live chat, phone call, and email, and access our Help Center without issues. We are actively monitoring to ensure all systems continue to function correctly. Thank you for your patience during the disruption — we sincerely apologize for the inconvenience. Aug <var data-var='date'>11</var>, <var data-var='time'>15:16</var> CDT Identified - We are currently experiencing communication and Help Center performance issues due to a third-party outage. This issue is causing delays in connecting via live chat, phone call, and email, and accessing our Help Center. We apologize for the inconvenience. Please know that our teams are working on responding quickly, and we will update this page with the latest information.

Degraded Communication and Help Center Performance

Aug <var data-var='date'> 2</var>, <var data-var='time'>21:11</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>17:07</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:55</var> CDT Resolved - Users were experiencing FuelCloud & Fill-Rite transaction delays. However, our teams have resolved the issue, and the system should be back to normal performance. We apologize for any inconvenience this may have caused. If you need additional information, please contact our support team at help@fleetio.com. Jul <var data-var='date'>25</var>, <var data-var='time'>14:49</var> CDT Investigating - Transactions are currently delayed, but no data loss has occurred. To restore the service, all historical data will be synced into Fleetio. We'll provide an update once the historical data has been synced.

FuelCloud & Fill-Rite transaction delays

Jul <var data-var='date'>21</var>, <var data-var='time'>12:36</var> CDT Resolved - The issue affecting FuelMaster fuel transactions is resolved. All historical transactions have been processed and restored. Jul <var data-var='date'>18</var>, <var data-var='time'>15:51</var> CDT Investigating - Some customers are currently experiencing sync issues with the FuelMaster integration. Fuel Transactions may be delayed for a period of time, No data loss is expected and all fuel transactions will be able to be restored once the issue is resolved.

FuelMaster transactions may be delayed

Jul <var data-var='date'> 5</var>, <var data-var='time'>21:14</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>16:19</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Jun <var data-var='date'>14</var>, <var data-var='time'>21:45</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>14</var>, <var data-var='time'>21:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>15:31</var> CDT Scheduled - We will be undergoing scheduled maintenance during this time.

Is Fleetio down?

Fleetio status is DEGRADED

Components with issues

Lastest published events

Custom Integrations Builder issue

Auto Approval Automation Functionality – Service Disruption

Fleetcor Integration Data Delay

Fleetio Services, Components and Regions

Recent Fleetio events

Custom Integrations Builder issue

Auto Approval Automation Functionality – Service Disruption

Fleetcor Integration Data Delay

EFS Integration

FuelCloud Integration Issues

Customers Unable to Access Fleetio Web Application (Chicago Region)