Jun <var data-var='date'>10</var>, <var data-var='time'>10:28</var> PDT Resolved - Timestamp: 16:46 UTC to 17:25 UTC

Elevated API latency on US prod

Jun <var data-var='date'>10</var>, <var data-var='time'>10:00</var> PDT Resolved - Retroactive: Occurred Tue Jun 9, 2026 16:48:14 UTC to Wed Jun 10, 2026 12:02 UTC , Resolved

File Extraction Error (UK)

May <var data-var='date'>29</var>, <var data-var='time'>10:10</var> PDT Resolved - 2026-05-29 13:45 UTC to 14:12 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.

File Upload - Unsupported File Type

May <var data-var='date'>29</var>, <var data-var='time'>10:06</var> PDT Resolved - 2026-05-28 23:14 UTC to 2026-05-29 00:19 UTC Customers experienced intermittent failures when uploading and processing workbook files. The issue was traced to elevated resource utilization on internal processing workers, which caused a backlog in our job queue and prevented files from completing extraction. Our team identified the problem, restarted the affected services, and confirmed full restoration of functionality. We are implementing infrastructure improvements to prevent recurrence under similar load conditions.

Apr <var data-var='date'>10</var>, <var data-var='time'>13:24</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>13:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>10:24</var> PDT Identified - The issue has been identified and a fix is being implemented.

Experiencing Increased Latency

Feb <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>07:07</var> PST Investigating - We are currently investigating reports of degraded performance with mapping in spaces.

Investigating reports of Mapping Issues

Dec <var data-var='date'>18</var>, <var data-var='time'>09:44</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>08:54</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>08:31</var> PST Identified - The issue has been identified and a fix is being implemented.

Degraded Performance on Workbooks and Space Creation

Dec <var data-var='date'>18</var>, <var data-var='time'>06:54</var> PST Resolved - The incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>06:01</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>06:01</var> PST Update - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>18</var>, <var data-var='time'>05:38</var> PST Identified - We have identified the root cause and a fix is currently being rolled out Dec <var data-var='date'>18</var>, <var data-var='time'>05:32</var> PST Investigating - We are investigating reports of space initialization and creation issues

Spaces failing to load

Nov <var data-var='date'>18</var>, <var data-var='time'>07:25</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>07:12</var> PST Monitoring - A fix has been implemented and we are monitoring the recovery. Nov <var data-var='date'>18</var>, <var data-var='time'>06:06</var> PST Investigating - An issue with one of our third-party service providers

DNS: Third-Party Service Provider Issue

Nov <var data-var='date'>11</var>, <var data-var='time'>13:25</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>12:25</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>11</var>, <var data-var='time'>11:56</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>11:52</var> PST Investigating - We are currently investigating this issue.

Performance Degradation: Slowness in Load Times/Timeouts Occurring

Nov <var data-var='date'> 6</var>, <var data-var='time'>10:53</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:49</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:44</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:24</var> PST Update - We are no longer seeing these errors however we are continuing to investigate the cause. Nov <var data-var='date'> 6</var>, <var data-var='time'>07:44</var> PST Investigating - We are currently investigating an issue where some users are seeing an increased number of 400 errors from the API with the message "remaining connection slots are reserved for roles with the SUPERUSER attribute".

Increased Number of 400 Errors

Nov <var data-var='date'> 4</var>, <var data-var='time'>10:51</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:57</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:51</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 4</var>, <var data-var='time'>08:15</var> PST Investigating - We are currently investigating this issue.

Performance Degradation: Experiencing Long Load Times

Oct <var data-var='date'>30</var>, <var data-var='time'>18:19</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>09:36</var> PDT Scheduled - We will be making a change to the software we use for our DNS during this time. We expect there may be a few minutes of downtime during this window.

Domain Cert Maintenance on US Server

Oct <var data-var='date'>23</var>, <var data-var='time'>03:51</var> PDT Resolved - A fix has Oct <var data-var='date'>23</var>, <var data-var='time'>03:22</var> PDT Identified - We have identified the issue and are rolling out a fix Oct <var data-var='date'>23</var>, <var data-var='time'>03:13</var> PDT Investigating - We are currently investigating reports of a service degredation on our EU platform region

Service disruption in EU

Sep <var data-var='date'>12</var>, <var data-var='time'>09:19</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>09:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>09:10</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>12</var>, <var data-var='time'>08:32</var> PDT Investigating - We are currently investigating an issue where some users are seeing an "Unknown Error" when launching a space. We are investigating this issue however refreshing the page seems to resolve this error.

Intermittent Errors When Accessing Spaces

Aug <var data-var='date'>28</var>, <var data-var='time'>11:22</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>11:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>28</var>, <var data-var='time'>11:10</var> PDT Identified - The issue has been identified and a fix is being implemented.

Certification Error

Aug <var data-var='date'>21</var>, <var data-var='time'>21:39</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>19:07</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>19:06</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

US Database Maintenance

Aug <var data-var='date'>21</var>, <var data-var='time'>21:36</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>21:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>20:58</var> PDT Identified - The issue has been identified and a fix is being implemented.

Maintenance: Space Degradation

Aug <var data-var='date'>21</var>, <var data-var='time'>19:05</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>18:05</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>18:04</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Aug <var data-var='date'>21</var>, <var data-var='time'>12:05</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>11:34</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>11:18</var> PDT Identified - Our login vendor is experiencing issues. Some dashboards will be effected for US users. Thank you for your patience while this is resolved.

Degraded Service - Network issue on Login Provider

Aug <var data-var='date'>21</var>, <var data-var='time'>07:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>11:08</var> PDT Scheduled - Flatfile engineering will be partitioning several tables during this time. We expect there will be a 2-3 minute period of degradation during this window. This is only on our US cloud region.

Aug <var data-var='date'>19</var>, <var data-var='time'>18:42</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>16:32</var> PDT Investigating - We are currently investigating this issue.

Platform Slowness

Aug <var data-var='date'>11</var>, <var data-var='time'>01:50</var> PDT Resolved - The issue has been resolved Aug <var data-var='date'>11</var>, <var data-var='time'>01:46</var> PDT Monitoring - A fix has been rolled out and are monitoring results Aug <var data-var='date'>11</var>, <var data-var='time'>01:37</var> PDT Identified - The issue has been identified and fix is being rolled out Aug <var data-var='date'>11</var>, <var data-var='time'>01:36</var> PDT Investigating - We are currently investigating reports of a service degredation on our EU & UK platform region

Service disruption in EU & UK

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:33</var> PDT Resolved - This incident has been resolved.

Cache Degradation

Aug <var data-var='date'> 4</var>, <var data-var='time'>13:26</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:23</var> PDT Update - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>13:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>12:54</var> PDT Investigating - We are currently investigating an issue that is causing some events to fail. We are working to restore this as quickly as possible

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Lastest published events

Elevated API latency on US prod

File Extraction Error (UK)

File Upload - Unsupported File Type

Flatfile Services, Components and Regions

Recent Flatfile events

Elevated API latency on US prod

File Extraction Error (UK)

File Upload - Unsupported File Type

File Upload - Unsupported File Type

Experiencing Increased Latency

Investigating reports of Mapping Issues