Sep <var data-var='date'>29</var>, <var data-var='time'>10:22</var> CDT Resolved - We are satisfied with system response times during the overnight monitoring period. This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>17:06</var> CDT Monitoring - We have implemented a fix and are seeing satisfactory system performance for the last 30 minutes. We will continue to monitor. Sep <var data-var='date'>28</var>, <var data-var='time'>16:16</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. We are seeing elevated response times for valet and PARCS products.

Potential service degradation

Sep <var data-var='date'>24</var>, <var data-var='time'>10:19</var> CDT Resolved - After extensive monitoring and multiple days of satisfactory system performance, this is incident is resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CDT Monitoring - All locations are now back online and we are continuing to monitor system performance. Sep <var data-var='date'>18</var>, <var data-var='time'>23:30</var> CDT Identified - Our team has identified issues that are affecting system performance and are currently working to resolve. During this time your system may be operating in a Flash offline revenue protection mode.

Flash service degradation update

Sep <var data-var='date'>21</var>, <var data-var='time'>09:26</var> CDT Resolved - We have observed that reporting processing and queues have returned to normal. This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>07:01</var> CDT Monitoring - Reports are continuing to process, and we will continue to monitor reporting backlog queue processing. Sep <var data-var='date'>18</var>, <var data-var='time'>09:58</var> CDT Identified - Our team has observed delays in Flash Admin Portal scheduled and ad-hoc generated reports. We have identified the issue and are implementing a fix.

Flash Reporting Delays

Sep <var data-var='date'>18</var>, <var data-var='time'>09:55</var> CDT Resolved - Observed operational and transactional flows have remained stable. This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>23:54</var> CDT Monitoring - All locations have now been brought back online and we are continuing to monitor system performance. Sep <var data-var='date'>17</var>, <var data-var='time'>20:02</var> CDT Update - Our team is continuing to bring locations online and monitoring. Sep <var data-var='date'>17</var>, <var data-var='time'>18:35</var> CDT Identified - Our team has identified issues that are affecting system performance and are currently working to resolve. During this time your system may be operating in a Flash offline revenue protection mode. Sep <var data-var='date'>17</var>, <var data-var='time'>17:36</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode

Sep <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:13</var> CDT Update - We are continuing to monitor the incident for any further updates Sep <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> CDT Update - USAePay has migrated traffic to stabilize the issue. We are monitoring to make sure the issues have been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:33</var> CDT Monitoring - USAePay has indicated that they have stabilized the performance and are continuing to monitor. "Our upstream provider has identified the issue and is working on solution. We have mitigated traffic to stabilize the issue and are monitoring for stability." Sep <var data-var='date'> 2</var>, <var data-var='time'>10:52</var> CDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:52</var> CDT Investigating - The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. They have identified the source of the issue and are working to resolve. If any transactions fail to process please instruct customers to re-attempt. We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/.

USAePay gateway disruptions

Jun <var data-var='date'> 5</var>, <var data-var='time'>10:22</var> CDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:12</var> CDT Monitoring - Our team has corrected the issue with reporting and will continue to monitor. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:58</var> CDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:59</var> CDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>10:56</var> CDT Investigating - The team is aware of long processing times for some reports for Flash PARCs and Valet and is actively investigating.

Reports slow to generate

May <var data-var='date'>20</var>, <var data-var='time'>08:09</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>20:47</var> CDT Update - We have completed rolling out the fix and all impacted kiosks should be back to fully operational. We will continue to monitor fleet-wide performance to ensure that no further issues surface. May <var data-var='date'>19</var>, <var data-var='time'>20:31</var> CDT Update - We have identified a fix and are in the process of implementing it. Most sites should be fully operational at this time, but any sites that are still experiencing performance issues will begin seeing improvements shortly. May <var data-var='date'>19</var>, <var data-var='time'>17:59</var> CDT Monitoring - We have implemented the fix and are currently monitoring the system to ensure stability and will provide a final update once the issue is considered fully resolved. May <var data-var='date'>19</var>, <var data-var='time'>17:18</var> CDT Identified - Flash Valet was experiencing degraded performance. We have identified the root cause of the degraded performance within FLASH Valet and are implementing a fix.

FLASH Degraded Performance

Jan <var data-var='date'>23</var>, <var data-var='time'>15:23</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>14:41</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>23</var>, <var data-var='time'>13:40</var> CST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>23</var>, <var data-var='time'>13:25</var> CST Identified - We are currently operating in offline mode and are in the process of gradually restoring full system functionality. Earlier today, a maintenance command intended for a limited number of kiosks was inadvertently applied across the broader organization. The surge in activity, resulted in failed requests and degraded system performance. To stabilize the environment, kiosks switched into hybrid mode. The system is now stabilizing and we are carefully bringing services back online in a controlled manner. If you have any immediate operational concerns, please contact our Support team Jan <var data-var='date'>23</var>, <var data-var='time'>13:11</var> CST Update - We are continuing to investigate this issue. Jan <var data-var='date'>23</var>, <var data-var='time'>12:11</var> CST Investigating - Our team is currently investigating potential issues affecting FlashParcs and Flash Valet. We will update the status when the issue has been identified.

Service Degradation for FlashParcs & FlashValet

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:43</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>19:21</var> CST Monitoring - System performance is stabilizing. We will continue to monitor and provide updates as the situation develops. Jan <var data-var='date'> 8</var>, <var data-var='time'>18:49</var> CST Investigating - We are aware of an issue impacting Flash PARCS and Flash Valet sites. The team is currently investigating.

Service Degradation

Jan <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> CST Resolved - This incident has been resolved. All systems are now operating normally. Thank you for your patience and understanding. Jan <var data-var='date'> 5</var>, <var data-var='time'>17:40</var> CST Monitoring - We have released the fix needed to bring the service levels back to normal. We are currently monitoring to ensure stability. Thanks for your patience. Jan <var data-var='date'> 5</var>, <var data-var='time'>15:51</var> CST Identified - A resolution has been identified, and an update incorporating this fix is scheduled for rollout later this evening. We anticipate that some intermittent latency may persist within the validation portal until the update is deployed. We appreciate your patience as we work to restore all systems to full operational status. Jan <var data-var='date'> 5</var>, <var data-var='time'>12:44</var> CST Investigating - We are currently experiencing intermittent outages on the Validation Portal. Our engineering team is investigating and working to restore full service. We will provide updates as more information becomes available.

Validation Portal Intermittent Availability

Dec <var data-var='date'>23</var>, <var data-var='time'>09:49</var> CST Resolved - This incident has been resolved. All systems are now operating normally. Thank you for your patience and understanding. Dec <var data-var='date'>22</var>, <var data-var='time'>18:01</var> CST Monitoring - We have identified and resolved a performance degradation within the Parkonect portal. The system is back to normal as of 5:40pm CST. We will continue to monitor and update this page as new information is available.

Parkonect Portal Degradation

Dec <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> CST Resolved - Our team has addressed all identified issues, and all systems are currently operating as expected. We will continue to closely monitor performance to ensure stability moving forward. Thank you for your patience . Dec <var data-var='date'> 3</var>, <var data-var='time'>07:11</var> CST Monitoring - As of 3:56 AM, all affected locations have been fully restored. Our team will continue to monitor system performance through the morning to ensure everything remains stable. Thank you for your patience while we resolved this issue Dec <var data-var='date'> 2</var>, <var data-var='time'>21:12</var> CST Identified - Our engineers have identified that at some FlashPARCS locations, a subset of monthly and contract parkers may be experiencing anti-passback violations. These locations may also see inaccurate capacity counts. We have already initiated the remediation process, which is running overnight, and we expect all affected locations to be fully resolved before the morning rush (Eastern Time). Important: Please do not set your location to “neutral” mode for monthly or contract parkers. Your revenue has not been impacted — all payment processing and revenue flows remain fully operational. Thank you for your patience and understanding while we work to resolve this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:45</var> CST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:23</var> CST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:20</var> CST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>19:18</var> CST Investigating - We are currently investigating an issue with anti-passback protections that may be impacting some locations. We will provide updates as soon as more information becomes available. We appreciate your patience as we continue our investigation.

Possible anti-passback protections issue

Nov <var data-var='date'>26</var>, <var data-var='time'>17:21</var> CST Resolved - This incident has been resolved. All systems are now operating normally. Thank you for your patience and understanding. Nov <var data-var='date'>26</var>, <var data-var='time'>11:58</var> CST Update - We’ve identified the issue impacting the Flash Vision Portal. Our team is implementing a fix. We will continue to provide updates as progress is made. Nov <var data-var='date'>26</var>, <var data-var='time'>09:19</var> CST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>26</var>, <var data-var='time'>08:55</var> CST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>25</var>, <var data-var='time'>15:40</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>25</var>, <var data-var='time'>15:13</var> CST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>25</var>, <var data-var='time'>14:05</var> CST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>25</var>, <var data-var='time'>13:02</var> CST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>25</var>, <var data-var='time'>11:54</var> CST Update - We are continuing to investigate this issue. Nov <var data-var='date'>25</var>, <var data-var='time'>10:38</var> CST Investigating - We are currently investigating an issue with the functionality of the Vision Portal. We will update the status when the issue has been identified.

Flash Vision Portal Partial Outage

Nov <var data-var='date'>16</var>, <var data-var='time'>12:44</var> CST Resolved - Our team has corrected the issue and will continue to monitor to ensure that system performance is stable. Nov <var data-var='date'>16</var>, <var data-var='time'>10:02</var> CST Investigating - We are currently experiencing a delay affecting portions of our automation system. As a result, certain automated tasks—including scheduled reporting—may run behind schedule. We are also evaluating whether any garage auto-open/close workflows may be affected. At this time, we are monitoring this closely and will communicate promptly if we confirm operational impact. What We’re Doing: Our engineering team is actively investigating and working to restore full automation functionality. We will provide updates as new information becomes available. We appreciate your patience and will follow up as soon as we have more to share.

Automation Processing Delay

Oct <var data-var='date'>29</var>, <var data-var='time'>18:50</var> CDT Resolved - This incident has been resolved and all systems remain stable. Oct <var data-var='date'>29</var>, <var data-var='time'>17:32</var> CDT Monitoring - Azure DNS issues are resolving and all our services are back up and stable. We will continue to monitor. Oct <var data-var='date'>29</var>, <var data-var='time'>12:22</var> CDT Update - There appears to be a potential DNS issue with Azure as well that is beginning to impact other services. Along with the enforcement tools portal.flashos.com is also unavailable. Oct <var data-var='date'>29</var>, <var data-var='time'>11:50</var> CDT Investigating - Our team is investigating a potential issue with the functionality of our enforcement tools related to an ongoing Azure service outage. We will update the status when the issue has been identified.

Intermittent Service Interruption within Enforcement Tools and FlashParcs Portal

Oct <var data-var='date'>27</var>, <var data-var='time'>14:57</var> CDT Resolved - This incident has been resolved and all systems remain stable. Oct <var data-var='date'>27</var>, <var data-var='time'>11:57</var> CDT Monitoring - A fix has been implemented and the team is actively monitoring our systems. Oct <var data-var='date'>27</var>, <var data-var='time'>10:49</var> CDT Investigating - Our team is currently investigating performance issues with the Flash Validation portal. During this time access to the Flash validation portal may be delayed or interrupted.

Flash validation portal performance degradation

Oct <var data-var='date'>23</var>, <var data-var='time'>17:14</var> CDT Resolved - The issue has been resolved as all services levels remain normal and stable. Oct <var data-var='date'>23</var>, <var data-var='time'>15:27</var> CDT Monitoring - Services have returned to normal levels. We will continue to monitor and update. Oct <var data-var='date'>23</var>, <var data-var='time'>14:44</var> CDT Update - Correction: Our team is investigating a potential issue with the functionality of the Validation Portal. We will update the status when the issue has been identified. Oct <var data-var='date'>23</var>, <var data-var='time'>14:35</var> CDT Investigating - Our team is investigating a potential issue with the functionality of the Vision Portal. We will update the status when the issue has been identified.

Validation Portal Degraded Performance

Oct <var data-var='date'>20</var>, <var data-var='time'>18:27</var> CDT Resolved - AWS has resolved their outage and all partner services levels have returned to normal. We will continue monitoring our partner services. Oct <var data-var='date'>20</var>, <var data-var='time'>11:01</var> CDT Identified - We are monitoring potential service disruption due to an ongoing AWS outage. Our team is working with our service partners the resolve any issues.

AWS Outage Impacting Services

Oct <var data-var='date'> 9</var>, <var data-var='time'>19:18</var> CDT Resolved - The issue has been resolved and all services levels have returned to normal. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> CDT Monitoring - Services have returned to normal levels. We will continue to monitor and update. Oct <var data-var='date'> 9</var>, <var data-var='time'>13:48</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance.

Azure Service Degradation

Oct <var data-var='date'> 9</var>, <var data-var='time'>13:40</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>10:52</var> CDT Monitoring - VIsion Portal has returned to normal services levels. We will continue to monitor and update. Oct <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> CDT Identified - Our team has investigated and identified issues with the functionality of the Vision Portal and are working on a fix.

Vision Portal Degraded Performance

Jul <var data-var='date'>14</var>, <var data-var='time'>09:52</var> CDT Resolved - Our team has corrected the issue and will continue to monitor to ensure that system performance is stable. Jul <var data-var='date'>14</var>, <var data-var='time'>07:45</var> CDT Monitoring - Our team has corrected the issue and will continue to monitor to ensure that system performance is stable. Jul <var data-var='date'>14</var>, <var data-var='time'>06:59</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>06:29</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode

Jul <var data-var='date'>10</var>, <var data-var='time'>07:32</var> CDT Resolved - FlashPARCS, has returned to normal services levels. We will continue to monitor and update. Jul <var data-var='date'>10</var>, <var data-var='time'>07:02</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode

Jul <var data-var='date'> 7</var>, <var data-var='time'>01:34</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>18:54</var> CDT Monitoring - The USAePay issue appears to be resolved, and they are currently monitoring the situation. Jul <var data-var='date'> 3</var>, <var data-var='time'>16:59</var> CDT Identified - USAePay has provided the following update: "Our engineering team has identified the issue and are working towards a fix." We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/ Please note that this will only affect locations that process transactions through the USAePay gateway. Jul <var data-var='date'> 3</var>, <var data-var='time'>15:36</var> CDT Investigating - The Flash team has been made aware of issues affecting payment processing through the USAePay gateway. During this period you may experience credit card processing delays. In the event that a "Timeout occurred, transaction not processed" error occurs, please retry the transaction. We will continue to provide updates as they become available. For real-time updates please subscribe at https://status.usaepay.com/. Please note that this will only affect locations that process transactions through the USAePay gateway.

Jul <var data-var='date'> 2</var>, <var data-var='time'>11:23</var> CDT Resolved - We have observed no further performance issues in the last 90 minutes and will consider this incident resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> CDT Monitoring - All locations are now online. We will continue to monitor for any issues with system responsiveness. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:03</var> CDT Identified - Response times have improved to normal levels and FlashPARCS Hybrid Offline mode has been enabled in the following states: FL, GA, TX, UT, AZ, NV, CA, WA. Locations in these states will be coming back online within the next hour. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:13</var> CDT Update - We are continuing to investigate the cause of performance issues. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:21</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period: https://help.flashos.com/support/solutions/articles/60001274874-flash-parcs-offline-mode

May <var data-var='date'> 9</var>, <var data-var='time'>11:41</var> CDT Resolved - Our team has corrected the issue and will continue to monitor to ensure that system performance is stable. May <var data-var='date'> 9</var>, <var data-var='time'>10:31</var> CDT Update - We are continuing to investigate the cause of performance issues but are seeing improvements to responsiveness across systems. May <var data-var='date'> 9</var>, <var data-var='time'>09:03</var> CDT Investigating - Our team is currently investigating issues that may be impacting system performance. During this time your system may be operating in Flash offline revenue protection mode. Please click here for more information about offline revenue protection and what to expect during this period.

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Flash service degradation update

Flash Reporting Delays

Potential service degradation

USAePay gateway disruptions

Reports slow to generate