Apr <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> PDT Resolved - We have resolved an SSL certificate configuration issue affecting a subset of servers in our USA region. This incident occurred between the times of 17:33 UTC and 19:14 UTC and resulted in elevated error rates during this time window. Most traffic did operate successfully during this time window. We are still in the process of determining the exact scope of impact.

Elevated Errors – USA Region

Feb <var data-var='date'>10</var>, <var data-var='time'>10:30</var> PST Resolved - We have resolved an incident causing failures to load the Files.com Editor in our web interface. This incident occurred between the times of approximately 18:20 to 19:23 UTC on February 10th. Office documents can once again be previewed and edited in the built-in Files.com Editor. We apologize for the inconvenience that this incident caused.  We will perform a full postmortem on this incident and publish the report here when it is available.

Failures loading the Files.com Editor

Jan <var data-var='date'>20</var>, <var data-var='time'>12:02</var> PST Resolved - We have resolved an incident causing failures to load the Files.com Editor in our web interface. This incident was resolved at 19:45 UTC on January 20th. Office documents can once again be previewed and edited in the built-in Files.com Editor. We apologize for the inconvenience that this incident caused. We will perform a full postmortem on this incident and publish the report here when it is available.Jan <var data-var='date'>20</var>, <var data-var='time'>11:44</var> PST Investigating - We are investigating an incident causing failures to load the Files.com Editor in our web interface. This incident only impacts the built-in Files.com Editor for previewing and editing Office documents. This incident does not impact the previewing of images, PDFs, or plaintext files, and this incident does not impact customers using the Microsoft Office editor. Customers who need to urgently view or edit Office documents can still download those documents locally. We will post updates to this incident as we have them.

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:45</var> PST Resolved - We have resolved an issue which caused upload and download failures for customers using both Custom Domains and Remote Server Mounts. From 16:14 to 16:28 UTC, Customers using both Custom Domains and Remote Server Mounts experienced failures in uploads and downloads to those folders on a Remote Server Mount. These failures manifested as Internal Server Error messages or similar messages on other protocols. Additionally from 21:45 to 22:55 UTC a smaller subset of customers using both Custom Domains and Remote Server Mounts experienced failures in uploads (but not downloads). This incident only affected remote server mounts, and only affected sites with Custom Domains. We understand that many customers rely on Remote Server Mounts for time-critical workflows, and even a brief interruption is unacceptable. We apologize for the disruption and appreciate your continued trust in Files.com. If you have any questions, please reach out to our Support team at any time.

Sites with Custom Domains only:  Failures Uploading and downloading to Remote Server Mounts

Nov <var data-var='date'>25</var>, <var data-var='time'>05:23</var> PST Resolved - We have resolved an issue which caused elevated error rates in outbound connections from Files.com to Sharepoint and OneDrive remote servers. The impact was limited to these two remote server integrations and did not impact any inbound connections to Files.com that don’t involve Onedrive or SharePoint remote servers. This incident occurred between the times of 1:23PM and 2:58PM UTC.

Outbound Connections to Sharepoint and OneDrive: Elevated Error Rates

Aug <var data-var='date'> 4</var>, <var data-var='time'>14:09</var> PDT Resolved - Google has reviewed our appeal of this issue and acknowledged that this was a false positive. There was never any danger to any users connecting to any Files.com site. This issue is now resolved. Starting this morning, we began to receive reports from customers that users accessing Files.com through Google Chrome, Mozilla Firefox, Safari, or other browsers that rely on Google’s Safe Browsing were erroneously seeing a "Dangerous Site" warning. Google has removed Files.com from its list of "Dangerous Sites" and our testing indicates that browsers are no longer displaying this erroneous warning. If you or your users are still seeing a warning when navigating to your Files.com site, you likely need to wait a little longer for your browsers to receive an update from Google.Aug <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> PDT Update - We are continuing to investigate this issue.Aug <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> PDT Update - This issue specifically affects the Files.com login page when it is accessed directly, at a URL formatted like domain.files.com/login. This usually only occurs when the login page is bookmarked. Users can navigate directly to their domain (for example, by accessing domain.files.com instead of domain.files.com/login) without receiving this warning. We will update this page again only when new information becomes available.Aug <var data-var='date'> 4</var>, <var data-var='time'>05:28</var> PDT Investigating - We’ve received reports from customers that users accessing their site through Google Chrome, Mozilla Firefox, Safari, or other browsers that rely on Google’s Safe Browsing are erroneously seeing a "Dangerous Site" warning. This issue specifically affects the Files.com login page when it is accessed directly, at a URL formatted like domain.files.com/login. This usually only occurs when the login page is bookmarked. Users can navigate directly to their domain (for example, by accessing domain.files.com instead of domain.files.com/login) without receiving this warning. We believe that this may have been caused by one of our customers falsely reporting to Google that their Files.com site was unsanctioned. We are attempting to work with Google to have them review the report. There is no security concern with the Files.com application, and you should disregard this error. Please help us by submitting a report to Google that this page is safe: https://safebrowsing.google.com/safebrowsing/report_error/?url=https:%2F%2Ffiles.com%2Flogin&hl=en-US When writing your report, please fill in your custom subdomain in the URL box. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly

Jul <var data-var='date'>24</var>, <var data-var='time'>10:45</var> PDT Resolved - We have resolved an issue that prevented certain unencrypted logins to FTP services in all regions. This incident only impacted a portion of unencrypted FTP connections to the Files.com platform. Unencrypted FTP is not supported by default on the Files.com platform, so this incident caused issues for only a small number of customers. Encrypted FTPS connections were not affected at all by this incident. The incident affected different users at different times between 16:27 UTC and 17:39 UTC.Jul <var data-var='date'>24</var>, <var data-var='time'>10:38</var> PDT Identified - We are aware of an issue preventing certain logins to the FTP services in all regions. This incident only impacts unencrypted FTP connections to the Files.com platform. Encrypted FTPS connections are not affected at all by this incident. Unencrypted FTP is not supported by default on the Files.com platform. This incident only affects customers who have enabled unencrypted FTP on their sites. We are currently working to resolve this incident and we will post an update here when more information is available.

Inability to login: Unencrypted FTP connections only

Jul <var data-var='date'>19</var>, <var data-var='time'>14:30</var> PDT Resolved - We have resolved elevated error rates in outbound connections from Files.com to remote servers. The impact was limited to remote server integrations and did not impact inbound connections to Files.com that don’t involve remote servers. This incident occurred between the times of 21:39 UTC to 21:56 UTC.

Outbound (Remote Server) Connections Only: Elevated Error Rates

Jul <var data-var='date'> 7</var>, <var data-var='time'>15:55</var> PDT Resolved - We have resolved an intermittent issue that caused the Upload Files button in the web interface to become unresponsive. This issue was limited to the button functionality only—file uploads still worked correctly via drag-and-drop in the web interface, as well as through all other supported protocols. This incident occurred between 22:55 UTC on July 7 and 10:48 UTC on July 8. Thank you for your patience while we investigated and addressed the problem.

Upload Button Issue in Web Interface

Feb <var data-var='date'>18</var>, <var data-var='time'>11:52</var> PST Resolved - We have resolved an incident which caused elevated error rates on the SFTP and FTP services on Files.com in all regions. This incident began at 19:27 UTC, and was resolved at 19:49 UTC. This incident did not impact other network services such as API, WebDAV, AS2, and others. We will post an incident report, including a full postmortem, as soon as one is available.Feb <var data-var='date'>18</var>, <var data-var='time'>11:39</var> PST Investigating - FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions. This incident does not impact other network services such as API, WebDAV, AS2, and others.

FTP and SFTP services only: Elevated error rates

Jan <var data-var='date'>24</var>, <var data-var='time'>10:25</var> PST Resolved - We have resolved an incident causing degraded performance on FTP and SFTP transfers in our USA region, and transfer performance is now back to normal. The incident began to affect customer transfer performance as early as 6am Pacific Time on January 21st, and was resolved at 9:53 AM Pacific Time on January 24th. This issue was intermittent and affected a small set of customers. We are still investigating the root cause of this incident. When we have more information to share we will post a detailed postmortem here.Jan <var data-var='date'>24</var>, <var data-var='time'>08:30</var> PST Update - We are continuing to investigate this issue.Jan <var data-var='date'>24</var>, <var data-var='time'>07:53</var> PST Investigating - FTP and SFTP only: We are investigating reports of intermittent degraded performance on FTP and SFTP services on Files.com in our primary USA region. This incident appears to only impact a small number of customers. This incident does not impact other network services such as API, WebDAV, AS2, and others. If you are experiencing degraded performance on FTP or SFTP transfers and you have an urgent need to access Files.com, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region

Jan <var data-var='date'>18</var>, <var data-var='time'>07:32</var> PST Resolved - All services have been restored and are operating normally. London only: We have resolved a performance degradation on Files.com affecting Files.com services in the London region. This incident occurred between the times of 6:07 a.m. PST to 7:07 a.m. PST, but only in the London region. If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the London region. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.Jan <var data-var='date'>18</var>, <var data-var='time'>06:45</var> PST Investigating - London only: We are investigating a partial network outage on Files.com affecting Files.com services in the London region. This outage is only affecting our network gateway networking in the London region, and our Core Services are running correctly. At this time, we believe that all network services are currently up in our other regional locations. If you have an urgent need to access Files.com via FTP, SFTP, or WebDAV, you should be able to immediately connect (and access your existing files and account) using the hostname of our USA region, which is app-us-east-1.files.com. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services

Dec <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> PST Resolved - We have resolved an incident causing elevated error rates on the FTP service on Files.com in the USA and Germany regions. From 3:05pm to 3:15pm Pacific Time, some FTP uploads and downloads failed to transfer. This incident only impacted a portion of new connections that were initiated between 3:05pm and 3:15pm. FTP connections established before the start of the incident were not impacted. This incident only impacted FTP, and none of our other interfaces (API, Web, SFTP, AS2, etc). This incident only impacted the USA and Germany regions. The incident is fully resolved. We will post a full RCA to this Status Page when it is available. If you have any questions, please contact our Support department at support@files.com or call (800) 286-8372 x 2

FTP: Elevated Error Rates in USA and Germany regions only

Nov <var data-var='date'>25</var>, <var data-var='time'>00:50</var> PST Resolved - All services have been restored and are operating normally. We have resolved a major outage of the FTP service on Files.com in the Singapore region. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others. The FTP service was down from 10:59 PM PST on November 24th to 12:46 AM PST November 25th, with a total downtime of 1 hour 47 minutes, but only in the Singapore region. If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the Singapore region. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.Nov <var data-var='date'>25</var>, <var data-var='time'>00:42</var> PST Investigating - Singapore FTP only: We are investigating a major outage of the FTP service on Files.com in the Singapore region. This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others, nor does it impact regions other than Singapore. At this time, we believe that all network services are currently up in our other regional locations. If you have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our USA region, which is app-us-east-1.files.com. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Singapore Region Only: FTP Service Outage

Nov <var data-var='date'>19</var>, <var data-var='time'>08:49</var> PST Resolved - We have resolved elevated error rates on the FTP service on Files.com in all regions. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others. This incident occurred between the times of 8:49am PST and 10:30am PST. We are compiling a Root Cause Analysis for this incident, which we will post here.

FTP Degraded – All Regions

Nov <var data-var='date'>13</var>, <var data-var='time'>08:32</var> PST Resolved - We have resolved elevated error rates on the FTP service on Files.com in our primary USA region. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others. This incident occurred between the times of 7:25am PST and 8:12am PST. If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the USA region. We are compiling a Root Cause Analysis for this incident, which we will post here.Nov <var data-var='date'>13</var>, <var data-var='time'>07:54</var> PST Investigating - FTP only: We are investigating elevated error rates on the FTP service on Files.com in our primary USA region. This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others. This incident does not impact FTP in any other regions. If you are affected by this incident and have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.

FTP: Elevated error rates in USA region only

Nov <var data-var='date'> 6</var>, <var data-var='time'>11:30</var> PST Resolved - Files.com has resolved an incident that caused elevated errors on the web interface. No other services were impacted by this incident. Certain pages in the web interface failed to load between 11:37am and 1:24pm Pacific time. We are still investigating this incident and compiling a Root Cause Analysis, which we will post here.

Web interface only: Reports of elevated errors

Oct <var data-var='date'>29</var>, <var data-var='time'>10:30</var> PDT Resolved - Files.com is aware of elevated error rates on the FTP, SFTP, and WebDAV services on Files.com in all regions from 10:29am to 10:36am Pacific Time. We believe this incident impacted less than half of total traffic across these services during this time period. This incident did not impact any other network services such as API, AS2, HTTP, or others. We are compiling a Root Cause Analysis for this incident, which we will post here as soon as it is ready.

SFTP, FTP, and WebDAV services only: Elevated error rates

Oct <var data-var='date'>10</var>, <var data-var='time'>17:00</var> PDT Resolved - We have resolved an incident related to download failures of more than one file at a time via the web interface. This incident occurred between 5:14 PM PT on October 10 and 6:42 AM PT on October 11. We are compiling a final Root Cause Analysis for this incident, which we will post here when it is complete.

Web Interface Only: Failures downloading more than 1 file at a time

Sep <var data-var='date'>19</var>, <var data-var='time'>06:00</var> PDT Resolved - We have resolved an incident causing slower than usual API responses for 13 minutes on September 19th, 2024. From 8:55 AM PST through 9:08 AM PST, Files.com customers experienced much slower than normal response times to our core API, which affected other downstream services. Expand this incident to read a full postmortem.

Slower than usual API response times, affecting downstream services

Sep <var data-var='date'>10</var>, <var data-var='time'>04:19</var> PDT Resolved - We have resolved a major partial outage of SFTP, FTP, WebDAV, and the legacy ExaVault API in all regions. This outage only affected SFTP, FTP, WebDAV, and the minimally implemented ExaVault API. Other services were not impacted. This incident occurred between the times of 3:08am and 4:09am Pacific Time. We are compiling a Root Cause Analysis that we will post here.Sep <var data-var='date'>10</var>, <var data-var='time'>04:11</var> PDT Identified - We have identified the issue that is causing a major partial outage of SFTP, FTP, and WebDAV in all regions, and we are working to resolve it.Sep <var data-var='date'>10</var>, <var data-var='time'>04:00</var> PDT Investigating - We are investigating a major partial outage of the Files.com service in all regions.

Major Partial Outage – All Regions - FTP, SFTP, WebDAV, and the legacy ExaVault API

Sep <var data-var='date'> 5</var>, <var data-var='time'>08:30</var> PDT Resolved - We have resolved an incident causing elevated error rates on the FTP, SFTP, and WebDAV services on Files.com in all regions. This incident did not impact other network services such as our API, AS2, or any others. This incident occurred between the times of 8:31am and 8:40am Pacific Time. We are compiling a final Root Cause Analysis for this incident, which we will post here when it is complete.

FTP, SFTP, and WebDAV Only: Elevated Error Rates

Aug <var data-var='date'> 6</var>, <var data-var='time'>16:15</var> PDT Resolved - We have resolved elevated error rates on the SFTP service on Files.com in all regions. This incident did not impact other network services such as API, FTP, WebDAV, AS2, and others. This incident occurred between the times of 3:01 PM PT to 4:06 PM PT on August 6th, 2024.Aug <var data-var='date'> 6</var>, <var data-var='time'>15:20</var> PDT Investigating - SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions. This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others. If you are experiencing problems with SFTP, we recommend using FTP in lieu of SFTP.

SFTP Service Only: Elevated Error Rates

Aug <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> PDT Resolved - We have resolved an issue causing connection failures over SFTP, FTP, and WebDAV for a small segment of users who had very recently logged in successfully using those protocols. This incident occurred between the times of 6:52 AM PT to 7:41 AM PT on August 2nd, 2024, and was resolved by reverting a recent code deploy. During this time window, only users who tried to log in to SFTP, FTP, and WebDAV with the same credentials multiple times would have experienced login failures when trying to open new connections. We are still compiling a final Root Cause Analysis for this incident, which we will post here when it is complete.

Connection failures over SFTP, FTP, and WebDAV for recently logged in users attempting new connections

Jul <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> PDT Resolved - We have resolved an issue that was preventing certain logins on Files.com via Single Sign On (SSO). This incident occurred between the times of 10:57 AM PST to 11:12 AM PST. This issue did not impact logins which do not use SSO (Single Sign On).

Is Files.com down?

Files.com status is UP

Lastest published events

Elevated Errors – USA Region

Failures loading the Files.com Editor

Failures loading the Files.com Editor

Files.com Services, Components and Regions

Recent Files.com events

Elevated Errors – USA Region

Failures loading the Files.com Editor

Failures loading the Files.com Editor

Sites with Custom Domains only: Failures Uploading and downloading to Remote Server Mounts

Outbound Connections to Sharepoint and OneDrive: Elevated Error Rates

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly

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Is Files.com down?

Files.com status is UP

Lastest published events

Elevated Errors – USA Region

Failures loading the Files.com Editor

Failures loading the Files.com Editor

Files.com Services, Components and Regions

Recent Files.com events

Elevated Errors – USA Region

Failures loading the Files.com Editor

Failures loading the Files.com Editor

Sites with Custom Domains only: Failures Uploading and downloading to Remote Server Mounts

Outbound Connections to Sharepoint and OneDrive: Elevated Error Rates

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!