Jul <var data-var='date'>21</var>, <var data-var='time'>15:01</var> UTC Resolved - This incident has been resolved. If you are still experiencing issues, please reach out to support@fieldroutes.com. Jul <var data-var='date'>21</var>, <var data-var='time'>13:45</var> UTC Investigating - We are currently experiencing login issues affecting access to our platform for some customers. Our engineering team is actively monitoring the situation and working closely to restore full service as quickly as possible. We understand how disruptive this may be to your work, and we sincerely apologize for the inconvenience.

Issues Logging into FieldRoutes

Jun <var data-var='date'>18</var>, <var data-var='time'>14:05</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>22:02</var> UTC Monitoring - Reports of log-in issues have decreased, and we are continuing to monitor the situation. Jun <var data-var='date'>17</var>, <var data-var='time'>21:27</var> UTC Investigating - We are currently experiencing login issues affecting access to our platform for some customers. Our engineering team is actively monitoring the situation and working closely to restore full service as quickly as possible. We understand how disruptive this may be to your work, and we sincerely apologize for the inconvenience.

May <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>18:21</var> UTC Monitoring - AWS has identified the issue that occurred due a power outage. FieldRoutes users should start seeing access restored and system performance returning to normal. We are continuing to monitor the situation and will share additional information as it becomes available. Please email Support: support@fieldroutes.com if you have any additional questions and/or concerns. May <var data-var='date'> 8</var>, <var data-var='time'>17:39</var> UTC Investigating - We are currently aware of an AWS issue that is affecting FieldRoutes users from accessing our services. Our Engineers are in touch with AWS working to gather additional details. We will continue to update the Status Page as more information becomes available. You can also email Support: support@fieldroutes.com with any additional questions or concerns.

AWS Operational Issue Affecting FieldRoutes Performance

May <var data-var='date'> 8</var>, <var data-var='time'>14:02</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>19:23</var> UTC Monitoring - The development team has performed a server refresh, which has addressed the previously reported performance degradation. Monitoring is ongoing to confirm system stability. Please contact Support if you encounter any additional issues: support@fieldroutes.com May <var data-var='date'> 7</var>, <var data-var='time'>14:39</var> UTC Investigating - The developers are currently investigating reports of slowness and intermittent connection issues occurring. Reloading the website and/or clearing cache may help improve performance in the meantime. If you are experiencing these issues please email Support: support@fieldroutes.com We will provide updates as more information becomes available.

Slowness & Intermittent Connection Issues

Apr <var data-var='date'>26</var>, <var data-var='time'>19:33</var> UTC Resolved - PestRoutes Sales version 2.101 has been successfully released to the Apple and Android app stores. Apr <var data-var='date'>25</var>, <var data-var='time'>03:05</var> UTC Monitoring - A fix has been submitted to both the Apple App Store and Google Play Store for review. We are actively monitoring the approval status and will provide a follow-up update once the updated app versions are confirmed and available for download. Apr <var data-var='date'>24</var>, <var data-var='time'>20:19</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>18:35</var> UTC Investigating - We are currently experiencing an issue that prevents credit cards from being added within the PestRoutes Sales mobile app. This issue affects FieldRoutes Payments users only and is not impacting other payment methods or user groups. Our engineering team has been notified and is actively investigating to restore full functionality as quickly as possible. We will provide updates as more information becomes available. *While our engineering team continues to investigate this issue, we recommend using the FieldRoutes Mobile app as a temporary workaround. We appreciate your patience and will provide an update as soon as a resolution is reached.

PestRoutes Sales app/FieldRoutes Payments Customer not able to add credit cards

Nov <var data-var='date'>18</var>, <var data-var='time'>19:37</var> UTC Resolved - Our third party provider has indicated that services are currently operating normally, and no other issues related to this outage have since occurred within FieldRoutes's platform. Nov <var data-var='date'>18</var>, <var data-var='time'>17:44</var> UTC Update - We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 1:35 CST Nov <var data-var='date'>18</var>, <var data-var='time'>16:38</var> UTC Update - We are continuing to monitor for any further issues related to the third-party outage after they have implemented a fix. Next update: 11:35 CST Nov <var data-var='date'>18</var>, <var data-var='time'>15:39</var> UTC Monitoring - Our third-party provider has implemented a fix. Affected services have started to recover and we are currently monitoring for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>14:35</var> UTC Identified - We’re currently experiencing an outage with several services, including FieldRoutes Payments and the Knowledge Base, due to an outage with a third-party cloud provider. They are continuing to work on a fix for this issue. We apologize for the inconvenience and will post regular updates on our progress. Next Update - 10:35 CST

FieldRoutes Payments and Knowledge Base Experiencing Outage

Oct <var data-var='date'>30</var>, <var data-var='time'>18:03</var> UTC Resolved - This issue has been resolved, and emails sent moving forward are being updated with their correct statuses. We are working with our email provider to determine if the emails that currently say 'processing' can be updated, but we also wanted to reiterate that this issue did not impact whether emails were actually delivered. Oct <var data-var='date'>29</var>, <var data-var='time'>21:04</var> UTC Update - Our team is still working to identify why the status is not being updated. Oct <var data-var='date'>29</var>, <var data-var='time'>19:04</var> UTC Investigating - Emails sent from the system all show a status of 'Processing' so it is difficult for users to know whether emails are being delivered. We have confirmed that this is not impacting whether emails are being delivered to their recipients. Our team is actively working to identify why the status is not being updated. Next update: 4:00pm CDT

Sent Emails Reflect a Status of 'Processing'

Oct <var data-var='date'>21</var>, <var data-var='time'>13:13</var> UTC Resolved - The issue has been fully resolved, and all services are now operating normally. We appreciate your patience while AWS restored full functionality. If you need further assistance, please reach out to support at support@fieldroutes.com. Oct <var data-var='date'>20</var>, <var data-var='time'>14:03</var> UTC Monitoring - Customers may be experiencing interruptions in service due to issues with several cloud providers particularly with DNS. We have reached out to these providers and they have assured us that services are recovering and their services are restoring to normal operating levels. We are monitoring the situation and will share updates as they become available.

Interruptions Due to our Cloud Provider

Oct <var data-var='date'>16</var>, <var data-var='time'>14:55</var> UTC Resolved - These issues have been resolved. If you have any further questions about these issues, please reach out to support at: support@fieldroutes.com Oct <var data-var='date'>15</var>, <var data-var='time'>21:14</var> UTC Monitoring - The team has identified the issue and put a fix in place. Recurring billing should be generating successfully now. If you are still noticing issues please contact: support@fieldroutes.com Oct <var data-var='date'>15</var>, <var data-var='time'>16:22</var> UTC Investigating - Our team is actively working to resolve an issue that prevented recurring billing from generating as expected. This issue is also impacting other processes such as emailing invoices.    If you are encountering these issues please email support@fieldroutes.com Next Update: 3:30pm CST

Recurring Billing & Emailing Invoices Disruptions

Sep <var data-var='date'>30</var>, <var data-var='time'>20:33</var> UTC Resolved - This issue has been resolved. If you have any further questions or issues regarding recurring billing please reach out to support at: support@fieldroutes.com Sep <var data-var='date'>12</var>, <var data-var='time'>21:15</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>15:28</var> UTC Update - We are still actively investigating this issue. Sep <var data-var='date'>10</var>, <var data-var='time'>20:59</var> UTC Investigating - Some databases are currently experiencing an issue where invoices are not generating as expected and/or the month advances forward without the invoice, or multiple recurring invoices are being generated. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Please email: support@fieldroutes.com if you are experiencing this issue or have any additional questions. Next Update: 9/11/25 - 9am CST

Recurring Billing is Experiencing Issues with Invoices Not Generating Correctly

Sep <var data-var='date'> 2</var>, <var data-var='time'>19:27</var> UTC Resolved - Although FieldRoutes cannot confirm that this issue is fully resolved, the immediate threat over the long holiday weekend has passed. If you are contacted, do not share any information, click on suspicious links, or open attachments. End the call right away and report the attempt to FieldRoutes Support at paymentsupport@fieldroutes.com or (833) 768-8371. Aug <var data-var='date'>29</var>, <var data-var='time'>17:18</var> UTC Identified - We’ve received reports of scammers impersonating “FieldRoutes Merchant Services.” They are contacting users by phone and requesting sensitive information or documents via email, often under the false claim that a credit is owed. FieldRoutes and our trusted partners will never request financial documents, login credentials, social security numbers, or bank account details through unsolicited calls or emails. If you are contacted, do not provide information, click suspicious links, or open attachments. End the call immediately and report the attempt to FieldRoutes Support at paymentsupport@fieldroutes.com or (833) 768-8371.

Fraud Advisory: Scammers Impersonating “FieldRoutes Merchant Services”

Aug <var data-var='date'>11</var>, <var data-var='time'>20:34</var> UTC Resolved - Functionality to the system has been restored. We had connections being established that were then being lost. Once the connection was lost, it times out, and another connection would be started. We started killing those "sleeping" connections to bring everything back inline. Since we cleaned up those lost connections, we see everything responding normally. We will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues. Aug <var data-var='date'>11</var>, <var data-var='time'>16:42</var> UTC Investigating - We're currently experiencing issues with slowness and unresponsiveness for some customers. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.

FieldRoutes Experiencing Slowness

Aug <var data-var='date'> 7</var>, <var data-var='time'>01:47</var> UTC Resolved - The drag and drop appointments on routes functionality has been restored. We continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:59</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:58</var> UTC Identified - We’ve identified an issue affecting the ability to drag and drop appointments on routes for some customers. We appreciate your patience while our team works to implement a fix.

Drag and Drop Appointment Issue

Jul <var data-var='date'>31</var>, <var data-var='time'>16:47</var> UTC Resolved - Our third-party implemented a fix earlier this week to resolve route optimization latency issues. Our team has confirmed this issue is resolved, and we have been actively monitoring route optimization functionality throughout the week. If you encounter any further issues, please reach out to Support at: support@fieldroutes.com Jul <var data-var='date'>24</var>, <var data-var='time'>13:14</var> UTC Identified - Our third party has identified the issue in their system that is affecting route optimization performance for FieldRoutes users. Our team is working with the third party to establish a timeline for resolution and we will provide additional updates once we have more definitive information on the resolution. Jul <var data-var='date'>23</var>, <var data-var='time'>15:59</var> UTC Investigating - Some clients may be experiencing issues where route optimization is slow and or delayed in completing processes. Our team is actively investigating the issue and working to restore functionality as quickly as possible. If you have questions regarding this issue, please email Support at: support@fieldroutes.com, and we will continue to post updates here as they become available. We apologize for the inconvenience and appreciate your patience as we work on resolving this.

Route Optimization is Experiencing Slowness and Delays

Jul <var data-var='date'>17</var>, <var data-var='time'>21:10</var> UTC Resolved - This incident has been confirmed as resolved. Please reach out to Support if you have any additional questions: support@fieldroutes.com Jul <var data-var='date'>17</var>, <var data-var='time'>17:51</var> UTC Monitoring - FieldRoutes Payments functionality has been restored. We are implementing further changes and will continue to monitor closely to ensure all services are operational. Please reach out to Support if you continue to experience issues. Jul <var data-var='date'>17</var>, <var data-var='time'>17:02</var> UTC Identified - UPDATE: We’re continuing to investigate the issue affecting FieldRoutes Payments. We have identified a service disruption with our payments provider. We appreciate your patience while our team works to implement a fix. Next Update: 2pm CST Jul <var data-var='date'>17</var>, <var data-var='time'>15:13</var> UTC Update - Our team is continuing to investigate the root cause of the issue with urgency. Next Update: 12pm CST Jul <var data-var='date'>17</var>, <var data-var='time'>13:37</var> UTC Investigating - We’re currently experiencing an issue affecting FieldRoutes Payments users where you may be unable to add a credit card to the Customer Card to bill your customers, and your customers may be unable to edit their credit card info in the Customer Portal as well. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 10am CST

FieldRoutes Payments Experiencing Issue

Jul <var data-var='date'>10</var>, <var data-var='time'>14:06</var> UTC Resolved - This has been resolved and all systems are working as expected now. If you have any additional questions, please contact Support: support@fieldroutes.com Jul <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> UTC Investigating - We’re currently experiencing database issues that are preventing access, jobs, trigger rules, and webhooks from running normally for some users. Third-party integrations may also be affected. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.

Databases Experiencing Issues Impacting Access, Jobs, Trigger Rules, Webhooks, and Integrations

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> UTC Resolved - We’ve resolved the issue affecting PDF uploads. Thank you for your patience. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:25</var> UTC Monitoring - We’ve resolved the issue affecting PDF uploads, and any impacted users should see resolution within the next 24 hours. Jul <var data-var='date'> 1</var>, <var data-var='time'>17:53</var> UTC Identified - We're currently experiencing an issue where PDF uploads are failing to load. This may impact features such as Route Printing, invoice visibility in the customer portal, and PDF attachments in emails. Our team is actively working on a fix, which is expected to be deployed by the end of the day.

Failed to Load PDF Error

Jul <var data-var='date'> 1</var>, <var data-var='time'>14:22</var> UTC Resolved - Our team worked swiftly to identify the issue and resolve it. All systems are working as expected now. If you have any additional questions, please contact Support: support@fieldroutes.com Jul <var data-var='date'> 1</var>, <var data-var='time'>13:09</var> UTC Investigating - We're currently experiencing an issue that may be causing a cluster of databases within FieldRoutes to be temporarily unavailable. Our team is actively working on a fix, and we'll share updates as soon as we have more information.

FieldRoutes Temporarily Unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>21:37</var> UTC Resolved - Our phone system provider has implemented a fix, and we’re currently able to take calls. We’re monitoring the system to ensure continued stability. Thank you for your patience. Jun <var data-var='date'>12</var>, <var data-var='time'>18:46</var> UTC Investigating - We are currently experiencing an outage with our phone system provider. As a result, FieldRoutes Support is unable to make or receive calls at this time. Note: This does not impact the FieldRoutes software—it remains fully operational. For support, email support@fieldroutes.com. We’ll share updates as soon as more information becomes available. Thank you.

FieldRoutes Phone System Provider Down

Apr <var data-var='date'>24</var>, <var data-var='time'>16:17</var> UTC Resolved - The issue is now resolved, and going forward tech collections will apply to the Customer Card as expected. Apr <var data-var='date'>23</var>, <var data-var='time'>22:04</var> UTC Identified - An issue has been identified causing tech collections to not be applied to the Customer Card as expected within some databases. A fix is planned to go live tonight to resolve this issue.

Tech Collections

Apr <var data-var='date'>12</var>, <var data-var='time'>02:36</var> UTC Resolved - The issue is now resolved and all users can login to the FieldRoutes Mobile app. Apr <var data-var='date'>11</var>, <var data-var='time'>17:29</var> UTC Investigating - There is an issue affecting a small number of our customers. A subset of users from these customers are experiencing Time Out issues when logging into the FieldRoutes Mobile app. Our support teams are investigating the issue.

FieldRoutes Mobile Time Out Error Message

Mar <var data-var='date'> 4</var>, <var data-var='time'>18:50</var> UTC Resolved - We are pleased to inform you that the recent issue affecting the addition and processing of one-time payment cards has been fully resolved. Our technical teams have worked diligently to identify and correct the problem, and payments are now being processed as intended. If you have any additional questions, please contact us at support@fieldroutes.com. Mar <var data-var='date'> 3</var>, <var data-var='time'>17:55</var> UTC Investigating - We are currently experiencing a technical issue affecting the adding and processing of one-time payment cards for FieldRoutes Payments users. We sincerely apologize for the inconvenience and want to assure you that our engineers are working urgently to resolve the issue. In the meantime, we recommend the following temporary workaround: -Add the credit card through the Billing tab of the customer card as a new payment method. -Process the payment. -Delete the newly added payment method once the transaction is complete. We understand the disruption this may cause and appreciate your patience as we work toward a resolution. We will provide an update as soon as we have more information. If you are experiencing this issue, please email support@fieldroutes.com

Temporary Issue with One-Time Payment Processing

Feb <var data-var='date'> 4</var>, <var data-var='time'>19:11</var> UTC Resolved - We’re pleased to inform you that the issues reported on Friday have been resolved and are now functioning as expected. Our team worked diligently to address each problem, ensuring everything is back to normal. Below is a summary of the resolved issues: -Subscription Appointments: Dates/due dates no longer revert to 1969. -Service Plans: You can now successfully add them to the Customer Card. -Document Uploads & Notifications: The "Failed to Upload" and "PDF Failed to Load" errors have been fixed. The Customer Portal: The reCAPTCHA validation error (Merchant: Element) is still under investigation. As for the Mobile Appointments issue, a workaround is available. Please contact support@fieldroutes.com for assistance or if you are encountering any further problems. A fix for this issue has been identified and is currently in progress. Jan <var data-var='date'>31</var>, <var data-var='time'>23:19</var> UTC Update - We want to provide you with an update on the system issues previously reported:    Resolved or Near Resolution: -Document Uploads & Notifications: “Failed to Upload” error & Service Notifications not opening (“PDF Failed to Load” error): Our infrastructure team applied a fix. This issue should now be resolved.  -Customer Portal - reCAPTCHA Validation Error (Merchant: Element): A fix is scheduled for Monday night.    Still Under Investigation:   -Subscription Appointments: Dates/due dates reverting to 1969 -Service Plans: Unable to add to Customer Card   Regarding the Mobile Appointments issue, we found it to be highly unlikely. A workaround is available, but if you encounter it, please contact Support. A fix has been identified and is currently in progress.  If you are still experiencing any of these issues, please contact us at: support@fieldroutes.com for assistance.    We will continue to provide updates and share a timeline as we make progress. You can also check our Status Update Page for more information.    We appreciate your patience and understanding as we work to resolve these matters. Thank you,The FieldRoutes Team Jan <var data-var='date'>31</var>, <var data-var='time'>19:23</var> UTC Investigating - We are currently aware of multiple issues and actively working to resolve them as quickly as possible. The following is a list of issues currently being investigated on high priority. If you are experiencing any of the following please email support@fieldroutes.com    -Subscription appointment dates/due dates set back to 1969  -Unable to add Service Plans to Customer Card  -Error when uploading documents (Failed to Upload file error) & Service Notifications Not Opening (PDF Failed to Load)   -Customer Portal reCaptcha validation error (merchant: Element)

Current System Issues Being Addressed

Jan <var data-var='date'> 8</var>, <var data-var='time'>15:08</var> UTC Resolved - The "Who Can Schedule" issue on routes has been resolved and this feature is now working as intended. Jan <var data-var='date'> 7</var>, <var data-var='time'>20:02</var> UTC Identified - Customers are encountering an issue where the 'Who Can Schedule' setting disappears from routes, preventing them from scheduling. Our development team is actively working on a solution and plans to release a fix as soon as possible.

Who Can Schedule Issue

Dec <var data-var='date'> 6</var>, <var data-var='time'>20:03</var> UTC Resolved - The Map View scheduling issue has been resolved and this feature is now working as intended. Dec <var data-var='date'> 6</var>, <var data-var='time'>18:10</var> UTC Identified - The issue has been identified and a fix is currently in QA. The developers are on standby to get this fix released as soon as it passes. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:13</var> UTC Investigating - Our developers are actively investigating on high priority the issue causing the Map View scheduling feature to be unresponsive for some databases. Other scheduling features such as Fill Routes, Intelligent Routing, Job Pool and manually scheduling appointments are all working as expected and available as workarounds in the meantime.

Is FieldRoutes down?

FieldRoutes status is UP

Lastest published events

Issues Logging into FieldRoutes

Issues Logging into FieldRoutes

AWS Operational Issue Affecting FieldRoutes Performance

FieldRoutes Services, Components and Regions

Recent FieldRoutes events

Issues Logging into FieldRoutes

Issues Logging into FieldRoutes

AWS Operational Issue Affecting FieldRoutes Performance

Slowness & Intermittent Connection Issues

PestRoutes Sales app/FieldRoutes Payments Customer not able to add credit cards

FieldRoutes Payments and Knowledge Base Experiencing Outage