Jul <var data-var='date'> 6</var>, <var data-var='time'>11:56</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>11:03</var> EDT Identified - We are currently experiencing intermittent connectivity issues affecting parts of the Fera application, which may result in errors such as "Something went wrong" or data failing to load. Our investigation indicates the issue is related to degraded load balancer services from our infrastructure provider following a maintenance event earlier today. We have implemented temporary mitigations and are actively monitoring the platform while working with our provider to fully resolve the issue. We apologize for any inconvenience and will provide further updates as more information becomes available. Jun <var data-var='date'>16</var>, <var data-var='time'>05:09</var> EDT Investigating - We are currentlyWe are currently investigating an issue causing intermittent loading failures across parts of the Fera app. Some merchants may see messages such as "Something went wrong" or "Failed to load table" when accessing certain areas, including Reviews, Widgets, and other sections of the dashboard. Our team is actively working to identify the root cause and restore normal service. We apologize for the disruption and will provide further updates as soon as more information becomes available.

Temporary Slowness in Fera App

Apr <var data-var='date'>24</var>, <var data-var='time'>05:21</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>14:24</var> EDT Identified - We’re currently upgrading our servers and enhancing security to better protect you and your customers. Fera will be temporarily unavailable while we complete these improvements. We appreciate your patience and will have everything back up as quickly as possible.

Maintenance in progress!

Jan <var data-var='date'>12</var>, <var data-var='time'>07:07</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>04:48</var> EST Investigating - We are currently experiencing slowness in our servers, which may affect reviews table performance. Our team is actively working to resolve this issue and add more capacity to handle the load.

Reviews Table Not Loading

Dec <var data-var='date'> 9</var>, <var data-var='time'>11:56</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>16:50</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>27</var>, <var data-var='time'>09:43</var> EST Investigating - We are currently experiencing slowness in our servers following the "Black Friday" weekend, which may affect app performance. Our team is actively working to resolve this issue and add more capacity to handle the load.

Nov <var data-var='date'>26</var>, <var data-var='time'>04:44</var> EST Resolved - The slowness issue has now been resolved. We will be migrating our servers to a more reliable service provider, and once that is complete, you can expect full performance recovery and improved stability going forward. We appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>13:07</var> EST Monitoring - We have implemented multiple fixes, the overall speed of the app should be improved. Our engineers are working hard to return the full speed of the app soon. Nov <var data-var='date'>17</var>, <var data-var='time'>11:36</var> EST Identified - Our team has identified the issue and is actively working with our service provider to resolve it as quickly as possible. We will keep you updated, and we truly appreciate your patience. Nov <var data-var='date'> 6</var>, <var data-var='time'>13:37</var> EST Investigating - We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.

Temporary Slowness of Fera App

Nov <var data-var='date'>18</var>, <var data-var='time'>13:06</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:51</var> EST Monitoring - Cloudflare Global Network has managed to find a solution, the app should be functional now. We are monitoring for more news. Nov <var data-var='date'>18</var>, <var data-var='time'>08:03</var> EST Investigating - Cloudflare is experiencing an internal service degradation. Some services may be intermittently impacted. We are focused on restoring service. Most of the websites and services are running on cloudflare and it affected multiple services including Fera. Read more: https://www.cloudflarestatus.com

Cloudflare Global Network experiencing issues

Oct <var data-var='date'>27</var>, <var data-var='time'>08:14</var> EDT Resolved - All systems are operational. Oct <var data-var='date'>26</var>, <var data-var='time'>13:07</var> EDT Monitoring - We have completed the system maintenance and we are monitoring the system health, performance and dashboards. Oct <var data-var='date'>25</var>, <var data-var='time'>18:20</var> EDT Identified - What's Happening: We're upgrading our infrastructure to improve performance and reliability. This includes database optimization, worker infrastructure improvements, and framework updates. What This Means: - Platform will be in maintenance mode during the upgrade (partial or complete outage) - Review collection will pause temporarily - All data remains safe and secure - Automatic resume after completion Benefits: - ⚡ Faster review/order processing - 🛡️ Better reliability - 📈 Improved performance

Scheduled Maintenance - System Upgrades

Oct <var data-var='date'>25</var>, <var data-var='time'>18:21</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>18:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>14</var>, <var data-var='time'>06:07</var> EDT Investigating - We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.

Temporary Slowness in Fera Server

Oct <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:11</var> EDT Investigating - We are currently experiencing slowness in our servers, which may affect app performance. Our team is actively working to resolve this issue as quickly as possible. Thank you for your patience.

Temporary Slowness on Fera Servers

Sep <var data-var='date'>22</var>, <var data-var='time'>07:11</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>19</var>, <var data-var='time'>14:48</var> EDT Investigating - Mechants reported that widgets are not showing on live pages, orders are not updating automatically, and products are missing from orders. The issue is widespread and we are working with our server hosting to resolve everything soon.

We’re currently experiencing server delay

Sep <var data-var='date'> 8</var>, <var data-var='time'>04:07</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:57</var> EDT Update - Our engineering team is actively investigating the cause of these delays. We are reviewing the data pipelines and monitoring systems to identify bottlenecks. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:57</var> EDT Investigating - We are currently experiencing delays affecting multiple services. Merchants may notice that exports and imports of reviews or store data are taking longer than usual to complete. Billing synchronisation between stores may also be delayed, leading to temporary mismatches in billing data. In addition, product data updates may not appear immediately, causing inconsistencies in dashboards and widgets.

Delays in export/import, billing sync, and product data

Sep <var data-var='date'> 4</var>, <var data-var='time'>16:55</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>10:37</var> EDT Investigating - Description: We observed degraded performance across multiple merchant dashboards. The issue was traced to excessive render operations triggered after a deploy, resulting in increased CPU usage and memory consumption. This caused slower API responses and intermittent timeouts for merchants interacting with review widgets and campaign dashboards. oot Cause: A newly introduced render routine was performing full re-renders on large datasets instead of using incremental updates. This caused blocking synchronous operations in the backend render queue, saturating CPU threads and memory, leading to system-wide latency. Solution: We are actively engaging with Render to investigate platform-side performance issues and identify optimizations. In parallel, we applied temporary mitigations on our side to reduce render load while awaiting their recommendations and fixes.

Degraded Performance due to Render

Aug <var data-var='date'>13</var>, <var data-var='time'>11:43</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>09:41</var> EDT Identified - The issue has been identified and a fix is being implemented.

Degraded Performance

Aug <var data-var='date'>12</var>, <var data-var='time'>10:50</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>07:33</var> EDT Identified - The issue has been identified and a fix is being implemented.

Aug <var data-var='date'> 8</var>, <var data-var='time'>10:54</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>09:38</var> EDT Identified - The issue has been identified and a fix is being implemented.

Aug <var data-var='date'> 8</var>, <var data-var='time'>08:38</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> EDT Identified - The issue has been identified and a fix is being implemented.

Jul <var data-var='date'>30</var>, <var data-var='time'>17:17</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>13:01</var> EDT Investigating - We are currently investigating this issue.

Degraded performance

May <var data-var='date'>26</var>, <var data-var='time'>15:58</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>11:48</var> EDT Investigating - We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews. This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track. Thanks for your patience, and we’ll keep you posted!

Cashback Incentives Not Functioning

May <var data-var='date'> 8</var>, <var data-var='time'>12:02</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>11:44</var> EDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 6</var>, <var data-var='time'>11:44</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>10:31</var> EDT Investigating - We are currently experiencing increased number of sign ups, which leads to slowness in loading the reviews in your dashboard.

Reviews Management Table: Degraded Performance

May <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>07:15</var> EDT Identified - Merchants reported being unable to open the Fera app via Shopify Admin, affecting their ability to manage reviews. We're looking into the issue and trying to find a solution. Temporary Workaround: - Merchants could access Fera directly via app.fera.ai.

Fera App Access Issue on Shopify

May <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> EDT Investigating - We are currently investigating this issue.

Slowness In Fera Widgets Loading

Mar <var data-var='date'>31</var>, <var data-var='time'>17:17</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>16:25</var> EDT Investigating - We are currently experiencing increased number of sign ups, which leads to slowness in loading the reviews in your dashboard. Other components aren't affected.

Mar <var data-var='date'>25</var>, <var data-var='time'>06:08</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>16:14</var> EDT Investigating - We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!

Messages Are Delayed

Feb <var data-var='date'>11</var>, <var data-var='time'>06:27</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:39</var> EST Identified - Merchants may experience slower than usual review imports from external sources. We are actively working to resolve this issue as quickly as possible and will provide updates as soon as we have more information. We appreciate your patience and understanding. If you have any questions or concerns, please reach out to our support team.

Delays in Fera review imports

Dec <var data-var='date'> 1</var>, <var data-var='time'>13:52</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>15:50</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>29</var>, <var data-var='time'>12:58</var> EST Investigating - We are currently experiencing slowness in loading the reviews in your dashboard. Other components aren't affected.

Is Fera down?

Fera status is DEGRADED

Components with issues

Lastest published events

Temporary Slowness in Fera App

Maintenance in progress!

Reviews Table Not Loading

Fera Services, Components and Regions

Recent Fera events

Temporary Slowness in Fera App

Maintenance in progress!

Reviews Table Not Loading

Temporary Slowness in Fera App

Temporary Slowness of Fera App

Cloudflare Global Network experiencing issues