May <var data-var='date'>23</var>, <var data-var='time'>18:00</var> UTC Resolved - We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

Drop in Amazon order completion rates

May <var data-var='date'>17</var>, <var data-var='time'>02:45</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>01:08</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>15:39</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>15:31</var> UTC Scheduled - Please be advised that FastSpring will be performing a scheduled maintenance for an infrastructure upgrade that will require a brief interruption of the services on the FastSpring platform. Maintenance Window: UTC (Coordinated Universal Time) Sun, May 17, 2026 — 02:00–03:00 PT (Pacific Time) Sat, May 16, 2026 — 7:00–8:00 PM Impact: During this time: - Sellers will be unable to update stores or products - Buyers will be unable to complete purchases Additional Information: - This update supports ongoing security and infrastructure improvements - No action is required; however, you may want to inform your customers of this temporary interruption.

Scheduled Maintenance – Platform Update

Apr <var data-var='date'>15</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> UTC Identified - The issue has been identified. Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC Investigating - We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

UPI Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>22:32</var> UTC Resolved - During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

Email Notifications

Nov <var data-var='date'>28</var>, <var data-var='time'>22:52</var> UTC Resolved - Operations and services are back to normal. Nov <var data-var='date'>28</var>, <var data-var='time'>17:48</var> UTC Update - We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.” Nov <var data-var='date'>28</var>, <var data-var='time'>13:15</var> UTC Investigating - We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

Degraded performance with checkout loading,

Nov <var data-var='date'>18</var>, <var data-var='time'>14:56</var> UTC Resolved - Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:24</var> UTC Investigating - Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

CloudFlare, Pix Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>21:45</var> UTC Resolved - Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>20:34</var> UTC Monitoring - Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete. Oct <var data-var='date'>20</var>, <var data-var='time'>19:06</var> UTC Investigating - We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

AWS Outage, Delayed Webhooks and Emails

Oct <var data-var='date'>20</var>, <var data-var='time'>17:41</var> UTC Resolved - All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible. Oct <var data-var='date'>20</var>, <var data-var='time'>11:45</var> UTC Update - Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor Oct <var data-var='date'>20</var>, <var data-var='time'>10:01</var> UTC Monitoring - AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We continue to work with AWS to restore service Oct <var data-var='date'>20</var>, <var data-var='time'>08:28</var> UTC Identified - We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding. Oct <var data-var='date'>20</var>, <var data-var='time'>07:50</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>07:34</var> UTC Investigating - Our cloud service provider is currently having issues with its service which is impacting our platform.

AWS Outage Impacting FastSpring Platform and Stores

Oct <var data-var='date'>16</var>, <var data-var='time'>17:33</var> UTC Resolved - We are no longer seeing the error in our logs and PayPal orders are completing successfully Oct <var data-var='date'>16</var>, <var data-var='time'>16:54</var> UTC Investigating - FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

PayPal down

Sep <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>15:09</var> UTC Scheduled - FastSpring will be performing an infrastructure update on Sept 28, 2025 at 02:00 UTC. During this maintenance window, some services may be temporarily unavailable. Buyers may experience difficulties completing purchases, and API requests or Store Builder Library calls may return errors. We appreciate your patience and will work to keep any disruption as brief as possible.

[Scheduled] Infrastructure Upgrade

Sep <var data-var='date'>12</var>, <var data-var='time'>18:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>20:13</var> UTC Investigating - As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

Klarna transactions are currently not completing with our processor

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:24</var> UTC Resolved - Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production Aug <var data-var='date'> 1</var>, <var data-var='time'>14:37</var> UTC Investigating - Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

Paypal Outage

Jun <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>16:50</var> UTC Scheduled - Alipay will be undergoing scheduled system maintenance; during the maintenance, all Alipay transactions, including payments and refunds, will NOT be processed successfully. Please refer to the maintenance details below: Date: June 26, 2025 Time: 12:00 AM – 3:00 AM PT Expected Duration: Approximately 1 hour to complete maintenance, with up to 3 hours reserved as a precautionary buffer Impact: All Alipay-related transactions will be temporarily unavailable during this period To ensure a smooth experience, the Alipay Team kindly recommends avoiding Alipay transactions and refund operations during the scheduled window. We apologize for any inconvenience this may cause and sincerely appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to reach out to us.

Alipay scheduled system maintenance

Jun <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC Resolved - On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

Degraded Performance

Mar <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>02:42</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>16</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>19:53</var> UTC Scheduled - Please be advised that FastSpring will be conducting scheduled maintenance for an infrastructure update, which will require a brief service interruption of approximately 20-25 minutes. During this maintenance window, buyers will be unable to complete purchases from the stores, and API requests, as well as the Store Builder Library, will return error codes. We appreciate your understanding and will work to minimize any disruption.

Infrastructure Update

Feb <var data-var='date'>19</var>, <var data-var='time'>09:50</var> UTC Resolved - Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

Paypal order failure

Feb <var data-var='date'>11</var>, <var data-var='time'>14:52</var> UTC Resolved - We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>11:49</var> UTC Monitoring - We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>11:10</var> UTC Investigating - We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

API Limit

Nov <var data-var='date'>24</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>22:12</var> UTC Scheduled - To ensure high availability and scalability during peak holiday traffic, we will be upgrading some of our key infrastructure resources.

Nov <var data-var='date'>21</var>, <var data-var='time'>13:25</var> UTC Resolved - This issue has been resolved by PayPal. Nov <var data-var='date'>21</var>, <var data-var='time'>13:02</var> UTC Investigating - PayPal appears to be down. We are investigating.

PayPal Down

Oct <var data-var='date'>16</var>, <var data-var='time'>21:10</var> UTC Resolved - We see consistent signs of recovery for Paypal orders. Payments are operational. Oct <var data-var='date'>16</var>, <var data-var='time'>20:33</var> UTC Monitoring - We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor. Oct <var data-var='date'>16</var>, <var data-var='time'>20:04</var> UTC Investigating - We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

Sep <var data-var='date'>29</var>, <var data-var='time'>03:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>16:33</var> UTC Scheduled - Please be advised that FastSpring will be performing a scheduled maintenance for an infrastructure upgrade that will require a brief interruption of the services on the FastSpring platform: Date: PST: Saturday, September 28, 2024 Start Time: 8:00 PM End Time: 8:30 PM UTC: Sunday, September 29, 2024 Start Time: 3:00 AM End Time: 3:30 AM Impact: During this maintenance window buyers will not be able to complete a purchase from the stores. We understand that service interruptions are very disruptive to your business, and we strive to minimize them. Our regular deployments of features and bug fixes every two weeks do not require a maintenance window or down time. In such cases, we strive to make it seamless for our buyers and sellers. In this specific case, however, we are required to perform this maintenance by our infrastructure provider as well as a security best practice. Security is very important to FastSpring and we don't take this lightly. In order to minimize the impact of the interruption, we have chosen a day and time when the number of orders is at its lowest. Our goal is to complete the upgrade in less time than the window provided, to further reduce the impact.

Infrastructure Upgrade

Sep <var data-var='date'>27</var>, <var data-var='time'>15:28</var> UTC Resolved - We have encountered challenges with some buyers purchasing with Google Pay on mobile devices in India. To ensure an optimal buyer experience, we have disabled Google Pay in India; however, this is isolated to new transactions and should not affect any active subscriptions purchased using Google pay from India prior to the current challenge.

Google Pay Unavailable in India

Sep <var data-var='date'>27</var>, <var data-var='time'>14:55</var> UTC Resolved - In light of recent global news regarding wallet data, we are working with our partners to validate and certify our Kakao Pay offering, therefore we have disabled the payment method until further notice. Sep <var data-var='date'>13</var>, <var data-var='time'>18:31</var> UTC Identified - Further investigation revealed that KakaoPay has been disabled by our Payment Service Provider. We are working with them on the future course of action.

KakaoPay transactions not going through.

Aug <var data-var='date'>16</var>, <var data-var='time'>17:10</var> UTC Resolved - This incident has been resolved Aug <var data-var='date'>16</var>, <var data-var='time'>14:51</var> UTC Investigating - We have a number of reports of Credit Cards not being presented a payment option for customer on Classic stores only

Payment Methods not available for Classic store

Aug <var data-var='date'> 1</var>, <var data-var='time'>16:54</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>10:22</var> UTC Monitoring - The incident has been resolved with no further issues observed since 9:30 UTC. Our team is continuing to monitor the situation closely, and we will keep the status page updated with any additional information. Aug <var data-var='date'> 1</var>, <var data-var='time'>09:37</var> UTC Investigating - Increased load times have been reported on Contextual Stores as of 09:00 UTC. We are currently investigating the cause of this issue and will keep this page updated.

Is FastSpring down?

FastSpring status is UP

Lastest published events

Drop in Amazon order completion rates

Scheduled Maintenance – Platform Update

UPI Issues

FastSpring Services, Components and Regions

Recent FastSpring events

Drop in Amazon order completion rates

Scheduled Maintenance – Platform Update

UPI Issues

Email Notifications

Degraded performance with checkout loading,

CloudFlare, Pix Outage