THIS IS A SCHEDULED EVENT Oct <var data-var='date'>9</var>, <var data-var='time'>03:00</var> - <var data-var='time'>06:30</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>18:33</var> UTC Scheduled - PayPal is performing scheduled maintenance on October 9 from 03:00 to 06:30 UTC. During this window, some PayPal transactions may briefly experience errors. No action is required from FastSpring sellers. This is an FYI so you’re aware of the scheduled maintenance and potential temporary impact to PayPal transactions. See PayPal’s status page (https://www.paypal-status.com/paypal-status/product/production) for additional details.

PayPal Live Site Maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>06:30</var> - <var data-var='time'>10:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>18:20</var> UTC Scheduled - On Thursday October 8th from 06:30 to 10:00 UTC, PayPal's Venmo brand will be performing routine maintenance activity. During this window, some transactions may briefly experience errors. No action is required from FastSpring sellers. This is an FYI so you’re aware of the scheduled maintenance and potential temporary impact to PayPal transactions. See PayPal’s status page (https://www.paypal-status.com/paypal-status/product/production) for additional details.

PayPal Live Site Maintenance (Venmo)

Sep <var data-var='date'>24</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>13:49</var> UTC Scheduled - PayPal is performing scheduled maintenance on September 24 from 03:00 to 06:30 UTC. During this window, some PayPal transactions may briefly experience errors. No action is required from FastSpring sellers. This is an FYI so you’re aware of the scheduled maintenance and potential temporary impact to PayPal transactions. See PayPal’s status page (https://www.paypal-status.com/paypal-status/product/production) for additional details.

PayPal Scheduled Maintenance

Sep <var data-var='date'>18</var>, <var data-var='time'>23:09</var> UTC Resolved - All pending subscription notifications and rebills for September 18, 2026, have been successfully processed. Because processing was completed within the UTC day, there is no anticipated impact on accounts or schedules. We apologize for the delay. Sep <var data-var='date'>18</var>, <var data-var='time'>13:37</var> UTC Update - Subscription notifications and rebills are currently experiencing a delay. We are working on processing all renewals and sellers should allow a grace period for all subscription billings to process. Sep <var data-var='date'>18</var>, <var data-var='time'>12:14</var> UTC Investigating - We are investigating a delay affecting the processing of some scheduled subscription renewals. Our team is actively working to process the delayed renewals and determine the cause. We will provide an update as more information becomes available.

Scheduled Subscription Renewal Delays

Sep <var data-var='date'>18</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>13:48</var> UTC Scheduled - PayPal is performing scheduled maintenance on September 18 from 03:00 to 06:30 UTC. During this window, some PayPal transactions may briefly experience errors. No action is required from FastSpring sellers. This is an FYI so you’re aware of the scheduled maintenance and potential temporary impact to PayPal transactions. See PayPal’s status page (https://www.paypal-status.com/paypal-status/product/production) for additional details.

Sep <var data-var='date'>17</var>, <var data-var='time'>12:02</var> UTC Resolved - The issue preventing some sellers from creating custom orders has been resolved. We are continuing to monitor the situation to ensure stability. Sep <var data-var='date'>17</var>, <var data-var='time'>09:35</var> UTC Investigating - We are currently investigating an issue that is preventing some sellers from creating custom orders. Our team is actively investigating the issue and working to restore the functionality as soon as possible. We will provide further updates as more information becomes available.

Custom Orders Unavailable

Sep <var data-var='date'>16</var>, <var data-var='time'>17:01</var> UTC Resolved - This incident has been resolved. For more information visit https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav Sep <var data-var='date'>16</var>, <var data-var='time'>16:20</var> UTC Investigating - Notification from Google: We're aware of a problem with Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API affecting a majority of users. We will provide an update by Sep 16, 2026, 3:20 PM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are able to access Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Secure Payment Authentication (SPA), Web CreateButton API, Web IsReadyToPay API, and Web LoadPaymentData API, but are seeing error messages, high latency, and/or other unexpected behavior. For more information visit: https://pay.google.com/status/incidents/gQJsjf662F7KwPyiNqav

Google Pay Disruption

May <var data-var='date'>23</var>, <var data-var='time'>18:00</var> UTC Resolved - We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

Drop in Amazon order completion rates

May <var data-var='date'>17</var>, <var data-var='time'>02:45</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>01:08</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>15:39</var> UTC Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>15:31</var> UTC Scheduled - Please be advised that FastSpring will be performing a scheduled maintenance for an infrastructure upgrade that will require a brief interruption of the services on the FastSpring platform. Maintenance Window: UTC (Coordinated Universal Time) Sun, May 17, 2026 — 02:00–03:00 PT (Pacific Time) Sat, May 16, 2026 — 7:00–8:00 PM Impact: During this time: - Sellers will be unable to update stores or products - Buyers will be unable to complete purchases Additional Information: - This update supports ongoing security and infrastructure improvements - No action is required; however, you may want to inform your customers of this temporary interruption.

Scheduled Maintenance – Platform Update

Apr <var data-var='date'>15</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:05</var> UTC Identified - The issue has been identified. Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC Investigating - We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

UPI Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>22:32</var> UTC Resolved - During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

Email Notifications

Nov <var data-var='date'>28</var>, <var data-var='time'>22:52</var> UTC Resolved - Operations and services are back to normal. Nov <var data-var='date'>28</var>, <var data-var='time'>17:48</var> UTC Update - We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.” Nov <var data-var='date'>28</var>, <var data-var='time'>13:15</var> UTC Investigating - We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

Degraded performance with checkout loading,

Nov <var data-var='date'>18</var>, <var data-var='time'>14:56</var> UTC Resolved - Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:24</var> UTC Investigating - Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

CloudFlare, Pix Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>21:45</var> UTC Resolved - Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>20:34</var> UTC Monitoring - Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete. Oct <var data-var='date'>20</var>, <var data-var='time'>19:06</var> UTC Investigating - We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

AWS Outage, Delayed Webhooks and Emails

Oct <var data-var='date'>20</var>, <var data-var='time'>17:41</var> UTC Resolved - All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible. Oct <var data-var='date'>20</var>, <var data-var='time'>11:45</var> UTC Update - Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor Oct <var data-var='date'>20</var>, <var data-var='time'>10:01</var> UTC Monitoring - AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> UTC Update - We continue to work with AWS to restore service Oct <var data-var='date'>20</var>, <var data-var='time'>08:28</var> UTC Identified - We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding. Oct <var data-var='date'>20</var>, <var data-var='time'>07:50</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>07:34</var> UTC Investigating - Our cloud service provider is currently having issues with its service which is impacting our platform.

AWS Outage Impacting FastSpring Platform and Stores

Oct <var data-var='date'>16</var>, <var data-var='time'>17:33</var> UTC Resolved - We are no longer seeing the error in our logs and PayPal orders are completing successfully Oct <var data-var='date'>16</var>, <var data-var='time'>16:54</var> UTC Investigating - FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

PayPal down

Sep <var data-var='date'>28</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>15:09</var> UTC Scheduled - FastSpring will be performing an infrastructure update on Sept 28, 2025 at 02:00 UTC. During this maintenance window, some services may be temporarily unavailable. Buyers may experience difficulties completing purchases, and API requests or Store Builder Library calls may return errors. We appreciate your patience and will work to keep any disruption as brief as possible.

[Scheduled] Infrastructure Upgrade

Sep <var data-var='date'>12</var>, <var data-var='time'>18:39</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>20:13</var> UTC Investigating - As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

Klarna transactions are currently not completing with our processor

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:24</var> UTC Resolved - Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production Aug <var data-var='date'> 1</var>, <var data-var='time'>14:37</var> UTC Investigating - Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

Paypal Outage

Jun <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>16:50</var> UTC Scheduled - Alipay will be undergoing scheduled system maintenance; during the maintenance, all Alipay transactions, including payments and refunds, will NOT be processed successfully. Please refer to the maintenance details below: Date: June 26, 2025 Time: 12:00 AM – 3:00 AM PT Expected Duration: Approximately 1 hour to complete maintenance, with up to 3 hours reserved as a precautionary buffer Impact: All Alipay-related transactions will be temporarily unavailable during this period To ensure a smooth experience, the Alipay Team kindly recommends avoiding Alipay transactions and refund operations during the scheduled window. We apologize for any inconvenience this may cause and sincerely appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to reach out to us.

Alipay scheduled system maintenance

Jun <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC Resolved - On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

Degraded Performance

Mar <var data-var='date'>16</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>02:42</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>16</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>19:53</var> UTC Scheduled - Please be advised that FastSpring will be conducting scheduled maintenance for an infrastructure update, which will require a brief service interruption of approximately 20-25 minutes. During this maintenance window, buyers will be unable to complete purchases from the stores, and API requests, as well as the Store Builder Library, will return error codes. We appreciate your understanding and will work to minimize any disruption.

Infrastructure Update

Feb <var data-var='date'>19</var>, <var data-var='time'>09:50</var> UTC Resolved - Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

Paypal order failure

Feb <var data-var='date'>11</var>, <var data-var='time'>14:52</var> UTC Resolved - We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>11:49</var> UTC Monitoring - We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience. Feb <var data-var='date'>11</var>, <var data-var='time'>11:10</var> UTC Investigating - We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

API Limit

Nov <var data-var='date'>24</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>22:12</var> UTC Scheduled - To ensure high availability and scalability during peak holiday traffic, we will be upgrading some of our key infrastructure resources.

Is FastSpring down?

FastSpring status is UP

Lastest published events

PayPal Scheduled Maintenance

Scheduled Subscription Renewal Delays

PayPal Scheduled Maintenance

FastSpring Services, Components and Regions

Recent FastSpring events

PayPal Live Site Maintenance

PayPal Live Site Maintenance (Venmo)

PayPal Scheduled Maintenance

Scheduled Subscription Renewal Delays

PayPal Scheduled Maintenance

Custom Orders Unavailable