Type: Incident
 Duration: 11 hours and 13 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We&#039;re currently experiencing an issue where replies sent from masked email addresses are bouncing with an error instead of being delivered. Our team is investigating the issue.

As a workaround, please add the email address you&#039;re looking to send emails from under Settings → My email addresses. You&#039;ll then be able to send emails from that address..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:48:32&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Our developers have identified the issue and are working towards a fix..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:12:55&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Our developers have resolved the issue. An update we made wasn&#039;t fully applied, causing messages sent from masked email addresses to bounce.

If you were affected, you can resend any messages that bounced..&lt;/p&gt;

Replies sent using masked email addresses are bouncing

Type: Incident
 Duration: 1 hour and 8 minutes
 Affected Components: , , , , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:16:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We believe that we have resolved the issue that was preventing some users from accessing Fastmail services. We are continuing to monitor. No mail has been lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:49:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 A server error occurred that temporarily prevented some users from accessing Fastmail services. We have resolved the issue. No mail has been lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:41:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are experiencing interrupted access to Fastmail services. We&#039;re looking into this..&lt;/p&gt;

Interrupted access to Fastmail services

Type: Incident
 Duration: 8 hours and 17 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:25:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 A small number of users are experiencing issues with accessing Fastmail services. We are currently investigating this incident with our network provider..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:39:24&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We&#039;re continuing to investigate. A small number of users may experience issues accessing Fastmail services. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:30:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We expect the service to be restored for affected users, and we are currently monitoring closely..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:41:43&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. Access to our services have been restored for affected customers. No mail has been lost, and we don&#039;t anticipate further issues..&lt;/p&gt;

Type: Incident
 Duration: 1 hour and 53 minutes
 Affected Components: , , 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:45:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have restored the affected services and we are continuing to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:07:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 A small number of users are experiencing issues with accessing Fastmail service. We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:12:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We&#039;ve identified the issue as being caused by a failure on one of our IMAP servers, and we&#039;re actively working on a fix..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:00:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. All services are back to operational. No mail has been lost..&lt;/p&gt;

Type: Incident
 Duration: 1 hour and 55 minutes
 Affected Components: , , 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:36:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 A small number of users are experiencing issues with sending and receiving messages, as well as accessing the app..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have restored the affected services by failing over to our secondary servers. We&#039;re continuing to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:36:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We&#039;ve identified the issue as being caused by a failure on one of our IMAP servers, and we&#039;re actively working on a fix..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:30:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. We have successfully failed back to our primary servers, and all services are operating normally. No mail has been lost..&lt;/p&gt;

Type: Incident
 Duration: 2 hours and 36 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:24:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We&#039;re investigating reports of outbound mail issues. Some users have been experiencing deferrals or bounce backs on outbound messages..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 We identified a problem which caused intermittent outbound issues leading to some users experiencing deferrals or bounce backs. We have remediated the problem. No mail has been lost..&lt;/p&gt;

Intermittent outbound delivery issues

Type: Incident
 Duration: 15 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:40:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 A small number of users experienced temporary issues accessing their email due to a server issue. Fastmail services, including mail, calendars, and contacts, remained operational throughout the incident, and no data was lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:55:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. No mail has been lost as a result of this incident. .&lt;/p&gt;

Type: Incident
 Duration: 2 hours and 19 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:45:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some customers are experiencing interrupted access to Fastmail services. We&#039;re looking into it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:13:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have implemented a fix for the issue and are currently monitoring the result. No mail has been lost. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:04:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved, and we do not anticipate any further issues. No mail has been lost. .&lt;/p&gt;

Interrupted access to Fastmail web and app services

Type: Incident
 
 Affected Components: , , , 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:22:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:24:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Some customers may have experienced a short interruption of access to Fastmail services. This is resolved for all users and no data was lost..&lt;/p&gt;

Type: Incident
 Duration: 3 days and 53 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:30:03&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 A recent Microsoft update is sometimes incorrectly flagging some emails from several providers, including Fastmail. This is causing intermittent delivery issues for some email sent to addresses hosted on [outlook.com](http://outlook.com). We are seeing a small percentage of outgoing mail affected, with no obvious reason as to why. Our team is actively working with Microsoft&#039;s email team to get this resolved as soon as possible..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Microsoft has addressed this issue and we believe the is now resolved. We continue to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We’ve noticed that a small percentage of emails sent to Outlook-hosted addresses are being affected again. We’re in touch with Microsoft and working with them to resolve it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:29:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The deliverability issues affecting emails sent to Outlook-hosted addresses have stabilized. We are continuing to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:23:20&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The deliverability issues to Outlook-hosted email addresses are now resolved..&lt;/p&gt;

Microsoft update misclassifying Fastmail emails to Outlook addresses

Type: Incident
 Duration: 1 hour and 45 minutes
 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:22:36&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We&#039;ve implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:46:09&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. No mail has been lost as a result of this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:34&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are reporting issues accessing Fastmail. We are currently investigating this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:31&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are continuing to investigate this incident..&lt;/p&gt;

Type: Incident
 Duration: 5 hours and 39 minutes
 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We have received reports that users in several Australian locations are unable to connect to Fastmail via NBN. We have been able to reproduce the issue and are investigating the problem. It appears to be an internet routing issue and Fastmail systems and user data are not affected. If you are affected by the issue, you may be able to access Fastmail via an alternative internet connection e.g. mobile phone data. We will continue to investigate the problem and work on full restoration of access.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:28:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Our network engineers have determined that there is no issue with Fastmail services or with our contracted connectivity providers. The problem may be with a part of the internet backbone or with a specific NBN ISP. We are reaching out to third-party support contacts and continuing to monitor the situation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:44:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Our network engineers have put in place a workaround that should allow all users to connect to Fastmail services again. We are continuing to work on the underlying problem, but we expect no further user impact at this time..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:55:58&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We are continuing to monitor the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:08:37&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

Internet routing issues affecting Australian Fastmail users

Type: Maintenance
 Duration: 13 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Starting at 5:00 AM EST (10:00 AM UTC) on Monday, January 19, we&#039;ll be performing network maintenance. We expect to complete this work without any service interruption. In the unlikely event that issues arise, there may be a brief downtime of up to five minutes, during which Fastmail services will be temporarily unavailable..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:13:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully..&lt;/p&gt;

Planned network maintenance

Type: Incident
 Duration: 53 minutes
 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:22:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Access to Fastmail services has impacted all customers. We&#039;re looking into it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:45:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Access to our services is no longer impacted. We are continuing to monitor..&lt;/p&gt;

Access to Fastmail services impacted

Type: Incident
 Duration: 6 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:41:15&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some customers are experiencing interrupted access to Fastmail services. We&#039;re looking into it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:47:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..&lt;/p&gt;

Interrupted access to Fastmail Services

Type: Incident
 Duration: 1 hour and 16 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:59:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 There is an internal forwarding issue affecting email sending. We are currently investigating..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:49:30&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Email sending has resumed for affected users. We are actively monitoring this service for any further issues..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:14:35&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. No mail has been lost, and we don&#039;t anticipate further issues..&lt;/p&gt;

Some customers are unable to send messages

Type: Incident
 Duration: 3 hours and 23 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 An outage at Cloudflare, our external web hosting provider, is preventing some users from accessing www.fastmail.com. Users should still be able to access webmail by going to [app.fastmail.com](http://app.fastmail.com) directly. Cloudflare hosts a large fraction of web content, so users may also see images or external links failing to load in emails..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:53:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Cloudflare has reported that this incident has been resolved..&lt;/p&gt;

Interrupted access to Fastmail services due to Cloudflare outage

Type: Incident
 Duration: 32 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:49:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We experienced a brief issue where some users had interrupted access to Fastmail services..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:21:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The issue is now resolved and no mail was lost..&lt;/p&gt;

Type: Incident
 Duration: 1 day and 16 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:03:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are experiencing delayed mail delivery. We’re looking into the issue..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:43:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed..&lt;/p&gt;

Some users are experiencing delayed mail delivery.

Type: Incident
 Duration: 2 hours and 33 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:47:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are experiencing delayed mail delivery. We&#039;re looking into it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:50:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are still experiencing issues with delayed mail. We&#039;re continuing to look into this. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:41:55&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have resolved the issue that was causing delayed mail delivery. No mail has been lost. We&#039;re continuing to monitor. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:19:49&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The issue that was causing mail to be delayed has been resolved. No mail has been lost. .&lt;/p&gt;

Some users are experiencing delayed mail delivery

Type: Incident
 Duration: 1 hour and 25 minutes
 Affected Components: , , , , , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:50:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are experiencing interrupted access to Fastmail services. We&#039;re looking into it..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:18:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have identified the cause of the issue and have implemented a fix. We are continuing to monitor. No mail has been lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:14:51&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 We believe that this issue has been fully resolved. Some mail delivery was delayed, but no mail has been lost. .&lt;/p&gt;

Type: Incident
 Duration: 1 hour and 16 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:45:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We experienced a brief issue that affected access and users may have experienced slowness in loading the web interface. Access to most services remained unaffected, and no email was lost. The issue was quickly identified and we are continuing to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:00:38&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

Issues with mail access

Type: Incident
 Duration: 1 hour and 54 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:25:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Cloudflare, our third-party DNS service provider, is currently having widespread issues. We are not aware of Fastmail customers being impacted, but we&#039;ll continue to monitor.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:13:06&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The Cloudflare issue is ongoing however we have not had any reports of impact to Fastmail customers. We are continuing to monitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:18:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Cloudflare is operative and did not experience any issue, the notification was sent in error during a dry run of their systems. Fastmail customers experienced no impact and we were fully operational..&lt;/p&gt;

Third-party DNS service provider reported issues, Fastmail not impacted

Type: Incident
 Duration: 7 hours and 28 minutes
 Affected Components: , , , , , , , , , 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We believe that the issue preventing some users from accessing the Fastmail web UI should now be resolved. No mail has been lost. We are continuing to monitor. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are experiencing interrupted access to Fastmail services. We&#039;re looking into this. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some users are still unable to access the Fastmail web UI. We believe this is related to a networking issue as it is only impacting a subset of users. Our team is continuing to investigate this..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:59:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have switched to an alternate network path for inbound traffic. This should resolve the issue that some users were experiencing accessing Fastmail services. No mail has been lost. We are continuing to monitor the situation. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:52:58&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We believe that switching to an alternate network path for inbound traffic has resolved this issue. We are still monitoring the situation to ensure that there are no further service interruptions. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:27:58&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Access to Fastmail services should be restored for affected users. No mail has been lost, and we do not expect further issues..&lt;/p&gt;

Type: Incident
 Duration: 3 hours and 13 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:56:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Our payment provider, Paddle, is currently experiencing issues which may cause errors or delays during checkout. Paddle’s team is working to resolve the problem. We&#039;ll provide an update here when we have more to share. For updates directly from Paddle, see &lt;https://paddle.status.io/&gt;..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:36:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Paddle engineers have identified the cause of the incident and have taken steps to resolve the issue..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:09:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

Paddle Payment Processing Issues

Type: Incident
 Duration: 1 hour and 4 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 7&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:35:09&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Some customers were unable to access messages in the web UI and/or mobile app for approximately 90 minutes due to database issues. We have resolved the issue and do not expect any further interruptions. No mail has been lost..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 7&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Some customers are experiencing interrupted access to Fastmail services. We&#039;re looking into it..&lt;/p&gt;

Web UI access is limited

Type: Maintenance
 Duration: 26 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:26:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Starting Monday, November 18, at 10:00 AM EST/15:00 UTC, our support ticket form at [fastmail.com/support](http://fastmail.com/support) will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time. You can still submit a support ticket by sending an email to [support@fastmail.com](mailto:support@fastmail.com), however our acknowledgement email with the ticket number &amp; key will be delayed, as will our response to your ticket..&lt;/p&gt;

Fastmail support form scheduled downtime

Type: Maintenance
 Duration: 16 hours and 12 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Starting at 8:00 PM EDT (12:00 AM UTC) tomorrow, we&#039;ll be performing network maintenance. We expect no downtime..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:08:06&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is still in progress. No downtime expected. .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:57:32&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance has been completed, but we are awaiting confirmation from our network provider.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:11:41&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has been completed successfully..&lt;/p&gt;

Type: Maintenance
 Duration: 27 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:27:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has been completed successfully..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Starting at 9:00 PM EDT (1:00 AM UTC) tomorrow, we&#039;ll be performing network maintenance. We expect no downtime..&lt;/p&gt;

Type: Maintenance
 Duration: 42 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;05:12:29&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The maintenance operations were completed as planned and all services have returned to normal operation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Fastmail will be undertaking critical network maintenance as part of our planned datacenter migration.

While this should not have any noticeable impact on most user services, the client connection proxy will be impacted as follows.

Fastmail maintains a number of server addresses for TLS-secured IMAP, POP, and SMTP connections intended to deal with blocked ports in a user&#039;s local network: &lt;https://www.fastmail.help/hc/en-us/articles/1500000279921-IMAP-POP-and-SMTP#01H8Q4K5PQ0TNBQXT458TA4083&gt;

In order to undertake critical network maintenance as part of our planned datacenter migration, this service will be down for a period of not more than 1 hour on July 31, 2024 within the time period between 12:30am EDT and 2:30am EDT. This will impact you if you have one of the following addresses configured in your email client:

imaps-proxy.fastmail.com

pops-proxy.fastmail.com

smtps-proxy.fastmail.com

We recommend users to switch to one of the regular services if they can reach them at:

IMAP: imap.fastmail.com Port 993

POP: pop.fastmail.com Port 995

SMTP: smtp.fastmail.com Port 465 (SSL) or 587 (STARTTLS)

During the maintenance period, some user connections may hang or be interrupted. Any downtime other than for the client connection proxy, e.g. to the regular services or to the webmail, will occur for less than ten minutes..&lt;/p&gt;

Planned outage - imaps, pop, smtps proxy

Type: Maintenance
 Duration: 12 days, 18 hours and 38 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 22&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:25:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We&#039;ve completed the migration to the new primary data center, and are starting the final move out of our old data center to our new secondary. There might be some slow downs when the secondary servers are in transit, but we don&#039;t expect any major issues at this stage. We thank everyone for their patience as we move Fastmail to a much faster data center..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:33:57&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The migration continues to progress and we are in the finishing stages. We continue to take all precautions to avoid interruptions, but there still might be some slow downs for another 48 hours. We apologize for any inconvenience, and will continue to keep our status page updated..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are in the process of migrating some of our servers. Unfortunately, this has caused some unexpected instability affecting service availability for some users. We&#039;re taking as many precautions as possible to avoid any more interruptions, however there might be some slow downs over the next two days. We apologize for any inconvenience, and will keep our status page updated if any further issues occur..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:08:11&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Migration of our servers to the new data center has been completed. There is some networking clean up in progress, but all our servers have been fully migrated..&lt;/p&gt;

Primary servers migration completed, secondary servers in progress

Type: Maintenance
 Duration: 2 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 There will be scheduled downtime for some important upgrades to our payment platform. You may encounter a failed payment if you try to submit a payment during this maintenance window.

We expect a downtime of up to two hours, after which payment processing will return to normal.

The maintenance is scheduled to begin at 7:00 AM EDT November 4 and end by 9:00 AM EDT November 4 (between 11:00 AM and 1:00 PM GMT November 4)..&lt;/p&gt;

Fastmail billing scheduled for maintenance

Type: Maintenance
 Duration: 1 hour and 33 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:44:40&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Scheduled maintenance for our website at [www.fastmail.com](https://www.fastmail.com/) is complete..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:12:05&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance of our website at www.fastmail.com continues. We are waiting for a status update from the team responsible..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Our website at [www.fastmail.com](https://www.fastmail.com/) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less, during which time account access via [app.fastmail.com](https://app.fastmail.com/) will remain available.

The outage will occur sometime between 11:00 PM EDT September 27 and 5:00 AM EDT September 28 (between 3:00 AM and 9:00 AM GMT September 28)..&lt;/p&gt;

Fastmail website scheduled for maintenance

Type: Maintenance
 Duration: 38 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:37:24&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance of our marketing website at www.fastmail.com continues. We are waiting for a status update from the responsible team..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 On Monday, September 18, 2023, at 2:00 AM EST (6:00 AM GMT), our marketing website at [www.fastmail.com](https://www.fastmail.com) is scheduled to undergo maintenance. We expect an outage of fifteen minutes or less at that time. Account access via [app.fastmail.com](https://app.fastmail.com/) will remain available..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:21:03&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance of our marketing website at www.fastmail.com is still in progress. We expect the website to be down for a brief period in the next few minutes. You can continue to access your account via app.fastmail.com..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 18&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:59:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Scheduled maintenance for our marketing website at www.fastmail.com is complete..&lt;/p&gt;

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