Jul <var data-var='date'>16</var>, <var data-var='time'>09:58</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. Jul <var data-var='date'>16</var>, <var data-var='time'>08:13</var> CEST Monitoring - We have implemented a temporary fix. But will work on a more permanent one during the day. The temporary fix might also cause other issues, but we will do our best to avoid that. Jul <var data-var='date'>16</var>, <var data-var='time'>08:05</var> CEST Identified - We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is that some things will look like it haven't been saved, even though it has been saved. You will also see more errors than usual.

Famly is not working for some users

Jul <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 4</var>, <var data-var='time'>07:59</var> CEST Scheduled - We will be upgrading our database in this time, generally things should work most of the time, but there might be brief interruptions for up to 5 minutes.

Database maintenance

May <var data-var='date'>20</var>, <var data-var='time'>17:33</var> CEST Resolved - The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow. May <var data-var='date'>20</var>, <var data-var='time'>17:12</var> CEST Monitoring - The issues have been solved for today, we unfortunately haven't found the root cause, but have implemented some mitigations, we hope it will reduce the impact while we investigate further, but it might cause issues again tomorrow. May <var data-var='date'>20</var>, <var data-var='time'>15:03</var> CEST Update - We are continuing to investigate the issue, it's unfortunately a very hard issue to identify, and we are also very careful not to make the situation worse. We are very sorry for the inconvenience. May <var data-var='date'>20</var>, <var data-var='time'>10:59</var> CEST Investigating - We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in. If you don't get an error, you can expect your changes to have been saved, even if the change doesn't show.

Famly is not working correctly

May <var data-var='date'>19</var>, <var data-var='time'>15:38</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. May <var data-var='date'>19</var>, <var data-var='time'>15:11</var> CEST Monitoring - We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal. May <var data-var='date'>19</var>, <var data-var='time'>14:54</var> CEST Investigating - We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly. The issue is related to replication, meaning that some things will show up in a wrong way, for a few minutes after a change, eg. a child being checked in might still show as not checked in for the first few minutes, and might sometimes show as checked in.

Dec <var data-var='date'> 9</var>, <var data-var='time'>20:27</var> CET Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. Dec <var data-var='date'> 9</var>, <var data-var='time'>20:15</var> CET Identified - We have identified a problem in Famly that causes our system to appear as though data is now saved. The data is saved and consistent, but it may appear as though it is not. We have identified the cause and are working on a solution.

Famly is not working for some users. Data appears inconsistent

Sep <var data-var='date'>26</var>, <var data-var='time'>12:32</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. Sep <var data-var='date'>26</var>, <var data-var='time'>12:29</var> CEST Monitoring - A fix has been deployed and we are monitoring Sep <var data-var='date'>26</var>, <var data-var='time'>12:24</var> CEST Investigating - We have discovered a problem in the Famly platform that could mean it’s not working. We’re investigating the issue and will update you again shortly.

Famly is not working

May <var data-var='date'>20</var>, <var data-var='time'>09:55</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. May <var data-var='date'>20</var>, <var data-var='time'>09:49</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>20</var>, <var data-var='time'>09:42</var> CEST Investigating - We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

Famly App problems

Aug <var data-var='date'>27</var>, <var data-var='time'>12:44</var> CEST Resolved - The issue has been resolved Aug <var data-var='date'>27</var>, <var data-var='time'>12:24</var> CEST Monitoring - The issue has been resolved, but we keep monitoring Aug <var data-var='date'>27</var>, <var data-var='time'>12:17</var> CEST Investigating - We are currently seeing an issue called "replica lag" meaning that changes to the system will look like it haven't saved the changes you made, but it has, it just takes a few minutes before it will show the changes.

Slow updates

Jun <var data-var='date'>10</var>, <var data-var='time'>13:56</var> CEST Resolved - We have fixed the issue, and all systems are back to normal operations. Jun <var data-var='date'>10</var>, <var data-var='time'>13:13</var> CEST Monitoring - We have identified the issue, and mitigated it, and are now monitoring things, while they get back to normal Jun <var data-var='date'>10</var>, <var data-var='time'>12:58</var> CEST Investigating - We are currently investigating an issue making the app and web app very slow

Performance issues

Feb <var data-var='date'> 7</var>, <var data-var='time'>15:05</var> CET Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. Feb <var data-var='date'> 7</var>, <var data-var='time'>14:31</var> CET Identified - We have identified and mitigated the issue, but are waiting for things to stabilize. We will keep posting updates Feb <var data-var='date'> 7</var>, <var data-var='time'>14:04</var> CET Investigating - We are currently experiencing some issues causing the Famly platform to be slow, and causing errors

The platform is currently really slow

Oct <var data-var='date'> 4</var>, <var data-var='time'>17:54</var> CEST Resolved - We have now resolved the issue, all systems are caught up and everything should be working normally again. Oct <var data-var='date'> 4</var>, <var data-var='time'>17:24</var> CEST Update - We are still working on fixing the issue, and our monitoring shows that things are improving. But it's not back to normal yet. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:55</var> CEST Update - We are continuing to work on a fix for the identified problem and will report back as soon as we know more. Oct <var data-var='date'> 4</var>, <var data-var='time'>16:25</var> CEST Identified - We are currently having an issue making some data which is saved in famly look like it is not saved. This includes signing children in and out, which is happening, but the signing out might not show up.

Issues with slow saving of data

Sep <var data-var='date'>26</var>, <var data-var='time'>19:49</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>18:13</var> CEST Monitoring - The problem should now be fixed, so new emails are being sent. But we still have some old emails, in a queue, which will be sent during the next couple of hours. Sep <var data-var='date'>26</var>, <var data-var='time'>16:08</var> CEST Identified - We have identified an issue, making emails not sent correctly, but they will be sent eventually. Emails might be delayed by some hours. We are working on getting all emails sent as fast as possible.

Emails are delayed

Jun <var data-var='date'>13</var>, <var data-var='time'>13:57</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>13:50</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>13</var>, <var data-var='time'>13:46</var> CEST Investigating - We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

May <var data-var='date'>22</var>, <var data-var='time'>12:55</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. May <var data-var='date'>22</var>, <var data-var='time'>12:52</var> CEST Investigating - We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

Famly is not working for most users

Apr <var data-var='date'>28</var>, <var data-var='time'>14:08</var> CEST Resolved - We’re now confident the problem we’ve identified was fixed, and so we’re closing this incident. If you’re still seeing any problems, please drop our customer team a message. Apr <var data-var='date'>28</var>, <var data-var='time'>14:05</var> CEST Monitoring - We have now updated Famly and believe it has solved this issue. We’re monitoring the situation closely to make sure everything is working as normal. Apr <var data-var='date'>28</var>, <var data-var='time'>13:46</var> CEST Identified - We have identified the problem in Famly that was causing it to be slow or not working at 100% and are working on a fix. We will update you again in 30 minutes or sooner when we have an update. Apr <var data-var='date'>28</var>, <var data-var='time'>13:40</var> CEST Investigating - We have discovered a problem in the Famly platform that could mean it’s not working at 100% for all users. We’re investigating the issue and will update you again shortly.

Famly degraded performance

Feb <var data-var='date'>15</var>, <var data-var='time'>10:32</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>15</var>, <var data-var='time'>10:17</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>15</var>, <var data-var='time'>10:11</var> CET Identified - We have identified the problem in Famly that is causing it to be unavailable. We have identified the issue and are fixing it right now. The App should be available shortly.

Problem identified. Famly is not working for some users.

Feb <var data-var='date'> 3</var>, <var data-var='time'>13:15</var> CET Resolved - A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.

Delays in delivery of posts to some users

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> CET Resolved - During a deployment of a bugfix, we introduced a bug that made in-app messaging unworkable. During the problem, not messages was displayed, and it was not possible to send messages.

In app messages not showing

Nov <var data-var='date'>29</var>, <var data-var='time'>15:54</var> CET Resolved - Things are back to normal on all systems. Nov <var data-var='date'>29</var>, <var data-var='time'>15:43</var> CET Identified - You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour. Nov <var data-var='date'>29</var>, <var data-var='time'>15:12</var> CET Update - You might be experiencing a bit of continued slowness and a few problems around logging in right now. Things are improving but might stay a little slow for the half hour. In the worst case scenario if you get logged out, things will be saved even if it doesn’t seem like it. We expect things to improve slowly over the next half hour. Nov <var data-var='date'>29</var>, <var data-var='time'>14:35</var> CET Investigating - We are experiencing some problems in our systems. We are looking into resolving it.

Degraded performance

Oct <var data-var='date'> 4</var>, <var data-var='time'>18:57</var> CEST Resolved - Our database problem are now resolved, and famly is again fully operational. We will continue to monitor the situation and will make a root-cause analysis of the problem. Oct <var data-var='date'> 4</var>, <var data-var='time'>18:31</var> CEST Update - We are still experiencing problems with the database behind famly and updates might still be delayed. We are still all hands at deck to remediate the problem, and we are seeing an improvement. We will monitor the sitation and write updates as soon as the platform is back to normal again. We expect another update within 30 min. Oct <var data-var='date'> 4</var>, <var data-var='time'>17:58</var> CEST Update - We have a discovered an issue in one of the databases behind famly, that means that when you update certain things (e.g. statuses), even though they are correctly saved, they are not being shown to you. This could mean, for example, that even if you mark a child as ‘signed out’ - while the system recognises they indeed are signed out, they will still show as being signed in. We are currently all hands on deck and believe we’ve discovered the issue and looking to fix as soon as possible. Oct <var data-var='date'> 4</var>, <var data-var='time'>17:41</var> CEST Identified - We have identified the problem to our database and looking for a workaround. Oct <var data-var='date'> 4</var>, <var data-var='time'>17:16</var> CEST Investigating - We are currently investigating a possible incident affecting our mobile app and web app. We are still investigating the impact, but notifications and other updates might be delayed.

Jun <var data-var='date'>10</var>, <var data-var='time'>14:28</var> CEST Resolved - The issue it now resolved, and performance is back to normal again. We will conduct an investigation into the cause of this. Jun <var data-var='date'>10</var>, <var data-var='time'>14:25</var> CEST Monitoring - We have identified the problem, and have implemented a fix. Performance should start to get back to normal again. Jun <var data-var='date'>10</var>, <var data-var='time'>14:13</var> CEST Investigating - We are experiencing slow response times. We are investigating the cause.

Apr <var data-var='date'> 6</var>, <var data-var='time'>17:08</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>13:55</var> CEST Monitoring - A fix has been implemented and we are monitoring the situation. Apr <var data-var='date'> 6</var>, <var data-var='time'>13:42</var> CEST Investigating - Our signin app https://signin.famly.co/ is currently unresponsive. We are looking into the problem.

signin.famly.co Unresponsive

Mar <var data-var='date'> 7</var>, <var data-var='time'>09:37</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>09:28</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 7</var>, <var data-var='time'>09:27</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 7</var>, <var data-var='time'>09:19</var> CET Investigating - We are currently investigating this issue.

Jan <var data-var='date'>31</var>, <var data-var='time'>14:41</var> CET Resolved - We have resolved the instance, but will continue to monitor the stability of the system. Jan <var data-var='date'>31</var>, <var data-var='time'>14:30</var> CET Monitoring - We have identified the issue and are restarting the affected services to get them into a healthy state. The problem should be fully resolved shortly. Jan <var data-var='date'>31</var>, <var data-var='time'>14:23</var> CET Investigating - We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

Dec <var data-var='date'>29</var>, <var data-var='time'>17:59</var> CET Resolved - All services are back to normal. Dec <var data-var='date'>29</var>, <var data-var='time'>17:55</var> CET Monitoring - Services are back to normal. We are monitoring the situation. Dec <var data-var='date'>29</var>, <var data-var='time'>17:44</var> CET Investigating - We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.

Is Famly down?

Famly status is UP

Lastest published events

Famly is not working for some users

Database maintenance

Famly is not working correctly

Famly Services, Components and Regions

Recent Famly events

Famly is not working for some users

Database maintenance

Famly is not working correctly

Famly is not working correctly

Famly is not working for some users. Data appears inconsistent

Famly is not working