Aug <var data-var='date'>13</var>, <var data-var='time'>21:50</var> UTC Completed - The scheduled maintenance has been completed. All systems are completely operational since 21:00 UTC. We appreciate your understanding during this brief service interruption and apologize for any inconvenience it may have caused. Aug <var data-var='date'>13</var>, <var data-var='time'>21:07</var> UTC Verifying - The upgrade was completed successfully and service was restored just before 21:00 UTC. We are now working on the final details, but the application should perform normally now. Aug <var data-var='date'>13</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:01</var> UTC Scheduled - We will be performing scheduled maintenance on Thursday, 13 August, between 20:00 and 21:00 UTC. During this window, Factorial (app.factorialhr.com) and its API will be temporarily unavailable for up to 30 minutes. Anyone using the app at that time may see a maintenance page or be signed out. No data will be affected, and everything will work as normal once maintenance is complete. This is routine maintenance: we are upgrading the database that powers Factorial to a newer version, so that we keep running on software that is fully supported and receives security updates for longer. We have chosen a late-evening window to keep the impact as low as possible. We will update this page once the work is finished. Thank you for your patience.

Database version upgrade

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:13</var> UTC Identified - We are currently experiencing increased latency across some of our services. Our engineering team has identified the root cause as a background processing slowdown and is actively working on a fix to restore normal performance. We apologize for the inconvenience and will provide another update as soon as we have more information.

Degraded performance

Mar <var data-var='date'> 1</var>, <var data-var='time'>00:57</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>22:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>22:30</var> UTC Scheduled - Maintenance for database resilience

Database maintenance

Feb <var data-var='date'>26</var>, <var data-var='time'>13:12</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>09:05</var> UTC Update - We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue. Feb <var data-var='date'>26</var>, <var data-var='time'>09:04</var> UTC Identified - We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading. Our team is currently applying actions to mitigate the issue.

Issue refreshing advanced reports

Feb <var data-var='date'>24</var>, <var data-var='time'>23:33</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>11:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>23</var>, <var data-var='time'>10:47</var> UTC Investigating - We are experiencing a performance degradation across the platform, which may result in occasional errors for some users.

Degraded service performance

Feb <var data-var='date'>21</var>, <var data-var='time'>08:55</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>18:06</var> UTC Update - Further improvements have been implemented, and they are showing promising results, but we continue to actively monitor the performance of the platform. Feb <var data-var='date'>20</var>, <var data-var='time'>13:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>11:57</var> UTC Identified - We are experiencing intermittent performance degradation across the platform, which may result in occasional errors for some users. While initial mitigation efforts provided temporary relief, we are now implementing more permanent optimizations to stabilize the system.

Feb <var data-var='date'>19</var>, <var data-var='time'>22:16</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>08:29</var> UTC Monitoring - Our efforts have mitigated the data refresh issue in Advanced Reports. We keep tuning the platform to recover full functionality on this feature during the day. Feb <var data-var='date'>18</var>, <var data-var='time'>16:17</var> UTC Identified - We are currently experiencing an issue affecting the Advanced Reports module, causing delays in data refresh and, in some cases, preventing reports from loading.

Feb <var data-var='date'>13</var>, <var data-var='time'>17:44</var> UTC Resolved - Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience. Feb <var data-var='date'>13</var>, <var data-var='time'>17:42</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>13</var>, <var data-var='time'>17:37</var> UTC Investigating - We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.

Login service outage

Feb <var data-var='date'>12</var>, <var data-var='time'>15:13</var> UTC Resolved - Service has been restored. We have reverted a recent deployment that caused the login issues, and users should now be able to access Factorial without interruption. Thank you for your patience. Feb <var data-var='date'>12</var>, <var data-var='time'>14:56</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>14:14</var> UTC Update - We continue to investigate the origin of the issue. Meanwhile, we have decided to enable the maintenance page, so all of the application is unavailable for the time being. We are working to restore the service as soon as possible. We apologise for the inconvenience. Feb <var data-var='date'>12</var>, <var data-var='time'>13:39</var> UTC Investigating - We are currently investigating an authentication issue affecting Factorial login services. Our engineering team is actively working on a resolution, and we will provide further updates shortly.

Feb <var data-var='date'> 4</var>, <var data-var='time'>22:37</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:45</var> UTC Scheduled - We will be performing a brief system update tonight starting at 21:00 UTC. This maintenance is focused on optimizing performance and enhancing application reliability. We expect no service interruption. We appreciate your patience as we improve our infrastructure. Factorial team

Scheduled maintenance on February 4th - today

Jan <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>09:52</var> UTC Scheduled - We will be making some adjustments to the application during that hour. We expect no impact to the users.

Scheduled maintenance on Friday 30th

Jan <var data-var='date'>11</var>, <var data-var='time'>20:45</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>19:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>16:57</var> UTC Scheduled - To improve the stability and performance of our systems, we will be upgrading one of our core components this weekend. We expect little to no disruption, but the application might be temporarily unavailable for a few minutes on Sunday evening (UTC time).

Scheduled maintenance on Sunday 11th January

Jan <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>09:36</var> UTC Monitoring - The fix is being applied, but it might still take several hours. We expect the environment to be fully available again on Monday 5th January. Jan <var data-var='date'> 1</var>, <var data-var='time'>12:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 1</var>, <var data-var='time'>11:42</var> UTC Investigating - We are currently investigating an issue affecting demos at https://eu2.demo.factorial.dev/. Due to the complexity of the underlying cause, service restoration may be delayed until Monday, Jan 5th. We are working to resolve this as quickly as possible and will provide our next update by Friday, Jan 2nd.

Demo environment unavailable

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:18</var> UTC Monitoring - Our infrastructure provider has implemented a fix and Factorial is now fully available again. We keep monitoring the situation to confirm all our users are able to access the website. Thank you for the patience. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:04</var> UTC Investigating - Our webpage and application is experiencing a service outage, due to a technical issue with an infrastructure provider we rely on (CloudFlare). Other web services you use might also be affected. We will contact our provider and keep offering updates during the next minutes.

Full service is unavailable: 3rd party provider issue

Nov <var data-var='date'>12</var>, <var data-var='time'>16:39</var> UTC Resolved - The issue has been resolved. We have restarted the application instances that were causing errors, and the new cache servers are being used. We will keep monitoring the situation. We apologize for the inconvenience, although we estimate the impact to have been minor. Nov <var data-var='date'>12</var>, <var data-var='time'>16:15</var> UTC Monitoring - We are seeing application and delayed background processing due to connectivity errors to a cache instance. We have already replaced the former instance with a new one, and metrics have improved, but we are seeing a remanent of errors that we are investigating.

Higher error rates originating in a cache instance

Nov <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> UTC Completed - The scheduled maintenance has been completed. The service has been restored in app.factorialhr.com. Thank you for your patience and understanding. Nov <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC Scheduled - Update: this operation has been postponed one week. On Saturday, November 8th, from 08:00 to 11:00 UTC, Factorial will be temporarily unavailable while we perform a database upgrade. We apologize for any inconvenience and appreciate your patience as we work to improve system reliability end evolve the platform to better support our customers in the years to come.

Scheduled maintenance on November 8th

Oct <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> UTC Resolved - We had a brief 2-minute interruption (10:21-10:23 UTC) that impacted system performance. Our team has identified the issue and is actively working to prevent recurrence.

Short service interruption

Sep <var data-var='date'>30</var>, <var data-var='time'>21:09</var> UTC Completed - The maintenance has been completed, and no visible impact to the service has been identified. Sep <var data-var='date'>30</var>, <var data-var='time'>21:02</var> UTC Verifying - All changes have been rolled out. We are performing checks on the environment. So far no impact has been noticed. Sep <var data-var='date'>30</var>, <var data-var='time'>20:38</var> UTC Update - The upgrade is being rolled out. There might be a short disruption of the service. Sep <var data-var='date'>30</var>, <var data-var='time'>20:12</var> UTC Update - The maintenance is still ongoing. So far there has been no impact to the service. Sep <var data-var='date'>30</var>, <var data-var='time'>19:50</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>19:48</var> UTC Scheduled - We will be applying a change in the demo environment to improve its resilience against occasional platform outages. The upgrade will shortly affect the availability of the service. We expect to be back up very soon. Apologies for the inconvenience.

Improve resilience of EU2 demo environment

Sep <var data-var='date'>23</var>, <var data-var='time'>08:03</var> UTC Resolved - The problem has been resolved. We apologize for the inconvenience this may have caused and hope you have a great day ahead! Sep <var data-var='date'>23</var>, <var data-var='time'>07:54</var> UTC Monitoring - The fix has been deployed and we are seeing better performance metrics across the application. Sep <var data-var='date'>23</var>, <var data-var='time'>07:29</var> UTC Update - The fix has been identified and is being deployed. Sep <var data-var='date'>23</var>, <var data-var='time'>07:24</var> UTC Identified - Our monitoring systems have detected a degradation in the application performance - some pages might take longer to render or even time out. We have identified the faulty component and are investigating a possible fix.

Performance issue

Jun <var data-var='date'>17</var>, <var data-var='time'>13:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:31</var> UTC Update - Monitoring Update – Issue Resolved We have successfully resolved the issue that caused the disruption to scheduled jobs. All affected systems are now operating normally. What was impacted: Automatic Breaks: Inconsistent data has been addressed. Time Off and Expenses Reports: All processing functions have been restored. We recommend re-triggering any reports from the affected period to ensure accuracy. Notifications: Missed notifications should now be working as expected. We've implemented safeguards to help prevent this type of issue from occurring again. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. If you continue to experience any issues, please don't hesitate to contact our support team. Jun <var data-var='date'>16</var>, <var data-var='time'>16:41</var> UTC Monitoring - We are currently experiencing an unexpected event that has resulted in the loss of some scheduled jobs. We are actively investigating the issue and working to restore normal operations as quickly as possible. We have identified the following impact: - Automatic Breaks: users may notice inconsistent information regarding automatic breaks. - Time Off and Expenses Reports: users may need to retrigger their time off and expenses reports to ensure accurate processing. - Other minor side-effects like missed notifications. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve the issue. We will provide updates as more information becomes available. Thank you for your patience. Next Update: before 17/06/2025 12:00 CEST

Scheduled Job Disruption

May <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC Resolved - All systems are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused. May <var data-var='date'>24</var>, <var data-var='time'>01:22</var> UTC Monitoring - All systems are now back online. We're continuing to actively monitor the platform to ensure ongoing stability. May <var data-var='date'>23</var>, <var data-var='time'>23:54</var> UTC Identified - The issue has been identified, and our Platform team is actively working on implementing a resolution. May <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC Investigating - We are currently experiencing a major outage affecting the Factorial application and its related services. As a result, the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore services as quickly as possible. We will provide updates as soon as more information becomes available. We sincerely apologize for the inconvenience this may cause and appreciate your patience and understanding.

Major outage

May <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC Resolved - Today between 04:39 and 04:50 UTC there was an incident that resulted in a temporary increase in error rates. This happened during a planned test operation. Our team has promptly identified and resolved the issue, and is investigating the root cause to ensure it is not repeteated in upcoming tests. We appreciate your understanding.

Small amount of errors during a planned test operation

Apr <var data-var='date'>24</var>, <var data-var='time'>14:28</var> UTC Resolved - We have identified the root of the problem and have deployed fixes to restore the service performance. We apologize for the inconvenience caused. Apr <var data-var='date'>24</var>, <var data-var='time'>14:03</var> UTC Investigating - We are investigating an issue where one of our cache nodes has become unresponsive, leading to a global performance degradation. We are working on restoring the service as soon as possible.

Degraded latency and increased error rates - failing cache system

Mar <var data-var='date'>22</var>, <var data-var='time'>14:18</var> UTC Completed - The upgrade has been completed and the service is back online. We apologize for the unexpected length of the maintenance and the inconvenience this may have caused. We will improve our procedures to ensure future interventions are less disruptive for our users. All the best, Factorial team Mar <var data-var='date'>22</var>, <var data-var='time'>14:01</var> UTC Verifying - The upgrade has been successful, and we are confirming all the components work correctly before reenabling the traffic. We expect the app to be available around 14:15 UTC. Mar <var data-var='date'>22</var>, <var data-var='time'>13:32</var> UTC Update - The maintenance is still ongoing. Mar <var data-var='date'>22</var>, <var data-var='time'>12:36</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>22</var>, <var data-var='time'>12:35</var> UTC Scheduled - The upgrade operation is taking longer than expected. The application will remain in maintenance mode for one hour more than initially planned, until 13:30 UTC.

Extension of the previous maintenance

Mar <var data-var='date'>22</var>, <var data-var='time'>13:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>12:12</var> UTC Update - The upgrade operation is taking longer than expected. The application will remain in maintenance mode for one hour more than initially planned, until 13:30 UTC. Mar <var data-var='date'>22</var>, <var data-var='time'>11:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>22</var>, <var data-var='time'>06:43</var> UTC Scheduled - There was some task that could not be performed during the previous maintenance window. We will be performing a new interruption starting at 12:30 CET / 11:30 UTC. Apologies for the inconvenience.

Is Factorial down?

Factorial status is UP

Lastest published events

Database version upgrade

Degraded performance

Database maintenance

Factorial Services, Components and Regions

Recent Factorial events

Database version upgrade

Degraded performance

Database maintenance

Issue refreshing advanced reports

Degraded service performance

Degraded service performance