May <var data-var='date'>21</var>, <var data-var='time'>12:23</var> PDT Resolved - GitHub security incident (May 2026) — investigated, no Extole impact We are aware of the security incident disclosed by GitHub on May 20, 2026, involving unauthorized access to GitHub's internal repositories via a compromised third-party VS Code extension (Nx Console), itself linked to the earlier @tanstack/* npm supply-chain compromise on May 11, 2026. We have completed our investigation and confirmed that Extole is not impacted: - GitHub has stated the incident was limited to its own internal repositories, with no evidence of impact to customer repositories, organizations, or enterprises. - Extole does not use the Nx Console extension or any of the @nrwl/* packages. - The @tanstack/* packages compromised in the upstream incident (the Router/Start monorepo) are not used by Extole; the @tanstack/* package we do use (vue-query) was explicitly confirmed unaffected by TanStack. - We checked our workstations and build infrastructure for the published indicators of compromise and found none. No customer action is required. We will continue to monitor for any further disclosures from GitHub or TanStack and will update this status if anything changes.

GitHub Security Incident Response

May <var data-var='date'> 5</var>, <var data-var='time'>08:56</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>06:50</var> PDT Identified - Emails being sent through Sendgrid are currently not being delivered. We are working with Sendgrid to resolve the issue. May <var data-var='date'> 5</var>, <var data-var='time'>04:57</var> PDT Investigating - We are currently investigating an issue with our email provider Sendgrid, that is causing email delays.

Email Delays

Apr <var data-var='date'>30</var>, <var data-var='time'>22:41</var> PDT Resolved - One of the databases in US-EAST-1 experienced a failover and one of the backup database has been promoted. Requests were delayed from 05:08:09 UTC to 05:11:19 UTC.

Consumer Database Failover

Apr <var data-var='date'>29</var>, <var data-var='time'>05:21</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>05:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>05:11</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>04:53</var> PDT Investigating - We are currently investigating this issue.

Incerased API Error Rate

Feb <var data-var='date'> 4</var>, <var data-var='time'>08:05</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>07:38</var> PST Monitoring - We have resolved an issue with our Core API and are monitoring the fix to ensure it fixes the problem.

Core API Errors

Jan <var data-var='date'>28</var>, <var data-var='time'>15:16</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>14:43</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>14:00</var> PST Identified - The issue has been identified and a fix is being implemented.

Consumer API Response Delays

Jan <var data-var='date'>26</var>, <var data-var='time'>10:48</var> PST Resolved - There is a delay in data processing causing reports to run slower than usual. The root cause has been identified and fixed and reports should run shortly.

Data Processing Delays

Jan <var data-var='date'>21</var>, <var data-var='time'>09:45</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>09:41</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>09:19</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>21</var>, <var data-var='time'>07:17</var> PST Investigating - We are investigating an issue causing delays in our data processing pipeline which is impacting updates to dashboard, no event loss or reward performance is impacted.

Jan <var data-var='date'>12</var>, <var data-var='time'>05:06</var> PST Resolved - This incident has been resolved. We have deployed a fix and are not seeing more errors. Our team is investigating the root cause to mitigate future problems. Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> PST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>12</var>, <var data-var='time'>04:59</var> PST Investigating - We are seeing increased error rates on consumer-api and are investigating the issue.

Consumer API Error Rate

Nov <var data-var='date'>22</var>, <var data-var='time'>11:35</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>11:32</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>22</var>, <var data-var='time'>10:51</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>22</var>, <var data-var='time'>10:44</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>22</var>, <var data-var='time'>10:44</var> PST Identified - The issue has been identified and a fix is being implemented.

Consumer API 404s for /zones Requests

Oct <var data-var='date'>20</var>, <var data-var='time'>14:49</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:31</var> PDT Update - Due to outages with Amazon Web Services, our platform has experienced intermittent latency and other issues with delivering experiences, rewarding, and reporting. We are working to ensure that we do not lose any information during these outages. Oct <var data-var='date'>20</var>, <var data-var='time'>10:18</var> PDT Monitoring - AWS Outage in US-EAST is impacting mulitple services and we are currently executing our business continuity plan.

AWS Outage

Oct <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> PDT Resolved - Increase in error rate on API, engineers have identified the problem and deployed a resolution.

Increase in errors on client-api

Jul <var data-var='date'>23</var>, <var data-var='time'>03:21</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>03:17</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>23</var>, <var data-var='time'>03:14</var> PDT Monitoring - We have identified the root cause and applied a fix, and are monitoring the improved performance. Campaigns edits will start to be applied now. Jul <var data-var='date'>23</var>, <var data-var='time'>03:10</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>23</var>, <var data-var='time'>03:06</var> PDT Investigating - We are currently investigating a performance issue with the Admin API that is impacting the ability to change campaigns.

Admin API Performance Degradation

Jul <var data-var='date'>10</var>, <var data-var='time'>00:30</var> PDT Resolved - From 12:30AM to 4:34AM PDT requests sent to /zones for consumer API were returning a 404. This was related to an Extole Platform change that has been reverted.

May <var data-var='date'>11</var>, <var data-var='time'>17:00</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>16:56</var> PDT Update - We are continuing to monitor and investigate the root cause. May <var data-var='date'>11</var>, <var data-var='time'>16:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>16:37</var> PDT Identified - The issue has been identified and a fix is being implemented.

Consumer AP

May <var data-var='date'> 2</var>, <var data-var='time'>10:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>10:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT Identified - The issue has been identified and a fix is being implemented.

Production Performance Degraded

Mar <var data-var='date'>26</var>, <var data-var='time'>22:24</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>22:20</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>26</var>, <var data-var='time'>22:08</var> PDT Investigating - We are currently investigating this issue.

Is Extole down?

Extole status is UP

Lastest published events

GitHub Security Incident Response

Email Delays

Consumer Database Failover

Extole Services, Components and Regions

Recent Extole events

GitHub Security Incident Response

Email Delays

Consumer Database Failover

Incerased API Error Rate

Core API Errors

Consumer API Response Delays

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Is Extole down?

Extole status is UP

Lastest published events

GitHub Security Incident Response

Email Delays

Consumer Database Failover

Extole Services, Components and Regions

Recent Extole events

GitHub Security Incident Response

Email Delays

Consumer Database Failover

Incerased API Error Rate

Core API Errors

Consumer API Response Delays

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!