Sep <var data-var='date'>28</var>, <var data-var='time'>10:02</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>09:25</var> PDT Monitoring - We are continuing to monitor the connectivity issue with Amazon Seller Central. Connectivity has significantly improved, and the majority of API traffic is now processing successfully. We are continuing to monitor for intermittent failures while we work with Amazon to confirm full recovery. We will provide another update as additional information becomes available. Sep <var data-var='date'>28</var>, <var data-var='time'>08:52</var> PDT Update - We are continuing to investigate the connectivity issue with Amazon Seller Central and are actively working with Amazon to identify the cause. We are seeing some signs of recovery, with API calls succeeding intermittently and some data processing successfully. However, connectivity has not yet fully recovered and customers may continue to experience delays or intermittent failures. Our team will continue monitoring closely and will provide another update in 30 minutes. Sep <var data-var='date'>28</var>, <var data-var='time'>08:16</var> PDT Investigating - We are currently investigating a connectivity issue with Amazon Seller Central. Our team is actively investigating this issue and working to restore normal functionality. We will provide update in 30 minutes.

Connectivity issue with Amazon Seller Central

Sep <var data-var='date'>23</var>, <var data-var='time'>07:30</var> PDT Resolved - We have resolved the issue impacting USPS Rate Shopping. All functions are now fully operational. Sep <var data-var='date'>23</var>, <var data-var='time'>07:26</var> PDT Investigating - We are currently investigating issues surrounding Small Parcel Rate Shopping with USPS accounts. This could impact any operation that involves Rate Shopping. We will provide an update within 1 hour.

USPS Rate Shop Issue

Sep <var data-var='date'>22</var>, <var data-var='time'>08:56</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>13:51</var> PDT Monitoring - We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved. Thank you for your patience while we worked to address this issue. Sep <var data-var='date'>21</var>, <var data-var='time'>12:55</var> PDT Update - We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour. Sep <var data-var='date'>21</var>, <var data-var='time'>11:51</var> PDT Identified - We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance. We will provide another update within the next hour or sooner if new information becomes available. Sep <var data-var='date'>21</var>, <var data-var='time'>11:29</var> PDT Investigating - We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM. Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.

Intermittent OM UI Errors and Performance Issues

Sep <var data-var='date'>18</var>, <var data-var='time'>20:46</var> PDT Resolved - The issue has been resolved, and the system is now operating as expected. We will continue monitoring to ensure stability. Sep <var data-var='date'>18</var>, <var data-var='time'>20:19</var> PDT Update - The fix release has been completed successfully, and we expect to see improvements shortly. We’ll continue monitoring to ensure everything is working as expected. Sep <var data-var='date'>18</var>, <var data-var='time'>19:41</var> PDT Update - The fix is currently being rolled out, and we are closely monitoring system performance throughout the process. We will provide another update once the rollout is complete. Sep <var data-var='date'>18</var>, <var data-var='time'>18:51</var> PDT Update - Monitoring is ongoing, and the system continues to be observed closely following the initial release. We will provide another update within the next hour. Sep <var data-var='date'>18</var>, <var data-var='time'>18:02</var> PDT Monitoring - The initial fix release has been completed, and we are actively monitoring the system. If no issues are observed during the next hour, we will proceed with the next phase of the deployment. We will provide another update following the monitoring period. Sep <var data-var='date'>18</var>, <var data-var='time'>17:02</var> PDT Update - A fix to address these issues is currently undergoing testing and validation. We will provide another update once testing is complete and the fix is ready for deployment. Sep <var data-var='date'>18</var>, <var data-var='time'>16:13</var> PDT Identified - We have identified the following issues within Order Management: Amazon tracking updates not syncing – Tracking updates are not being pushed to the Amazon channel, and orders shipped in Order Management may not be marked as shipped on Amazon. Listing SKU update errors – Some users may encounter errors when updating listing SKUs. General UI navigation latency – Users may experience slower-than-usual response times when navigating the Order Management interface, with occasional redirect errors observed. Broken tracking hyperlinks in Order History – Tracking hyperlinks in Order History may be broken or unavailable. Our team is actively investigating these issues and working to restore normal functionality. We will provide updates as more information becomes available.

Order Management: Known Issues Following Recent Update

Sep <var data-var='date'>10</var>, <var data-var='time'>10:30</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>09:57</var> PDT Update - We are running final tests on this fix and should have results very shortly. Sep <var data-var='date'>10</var>, <var data-var='time'>09:02</var> PDT Update - We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour. Sep <var data-var='date'>10</var>, <var data-var='time'>08:34</var> PDT Update - We continue to work on a fix for this issue and expect further update within 30 minutes. Sep <var data-var='date'>10</var>, <var data-var='time'>07:39</var> PDT Update - We are continuing to work on a fix for this issue and will provide an update within an hour. Sep <var data-var='date'>10</var>, <var data-var='time'>06:44</var> PDT Identified - The issue has been identified and we are currently working on a fix. We will provide further update within one hour. Sep <var data-var='date'>10</var>, <var data-var='time'>06:40</var> PDT Update - We continue to investigate this matter and will provide further update within one hour. Sep <var data-var='date'>10</var>, <var data-var='time'>05:48</var> PDT Investigating - We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.

Issue with Small Parcel label generation and Rate Shop

Aug <var data-var='date'>28</var>, <var data-var='time'>06:06</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>14:50</var> PDT Update - We continue to work on restoring serialization settings for those affected. We will continue to monitor progress and provide updates. Aug <var data-var='date'>27</var>, <var data-var='time'>12:50</var> PDT Identified - Our team has identified an issue where outbound serialization was disabled for some SKUs. No action is required on your part at this time. Restoration is actively underway and we will provide an update once complete. We apologize for the disruption and appreciate your patience as we work to fully resolve this. We will continue to provide updates on progress every 30 minutes.

Outbound Serialization setting disabled

Jul <var data-var='date'>23</var>, <var data-var='time'>12:29</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>10:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>09:51</var> PDT Investigating - The Integration Manager web application is experiencing outages. Job processing continues to process normally, so orders are flowing. We are actively investigating the web outage and will provide an update as soon as possible.

Integration Manager Experiencing Outages

Jul <var data-var='date'>22</var>, <var data-var='time'>18:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>11:53</var> PDT Scheduled - Integration Manager will be performing database maintenance on July 22nd starting at 6pm Pacific. We expect this maintenance to take approximately 30 minutes. During this time Web and API access will be restricted. Scheduled jobs will resume and sync any previously missed records when the maintenance window ends. We apologize for any inconvenience this may cause to your operations.

Integration Manager Database Maintenance

Jul <var data-var='date'>10</var>, <var data-var='time'>08:16</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>16:01</var> PDT Monitoring - A fix has been implemented for the issue affecting the Amazon Buy Shipping service. We are actively monitoring the results to ensure the fix is performing as expected and that normal functionality has been fully restored. We will continue to provide updates as needed. Jul <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> PDT Identified - We have identified the issue impacting the Amazon Buy Shipping service. Our development team is actively working on a fix to restore normal functionality. We will continue to provide updates as progress is made and will share additional information as soon as it becomes available. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:12</var> PDT Update - We are continuing to investigate the issue affecting the Amazon Buy Shipping service. Our development team is actively working to determine the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:25</var> PDT Investigating - We are currently investigating an issue where shipments cannot be created using Amazon Buy Shipping because the available Amazon Buy Shipping services are not allowing users to complete the shipping process. Our development team is actively working to identify the root cause and restore normal functionality. We will provide updates as soon as more information becomes available.

Unable to ship using Amazon Buy Shipping

Jul <var data-var='date'> 3</var>, <var data-var='time'>14:52</var> PDT Resolved - The issue affecting the Order Management service has been resolved, and service has been fully restored. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:32</var> PDT Monitoring - The change has been successfully implemented. We are currently monitoring the system to ensure stability and confirm that all functionality is operating as expected. Further updates will be provided if needed. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:19</var> PDT Update - We are still implementing the required changes to restore stability for the Order Management service. Our team is actively working through the update, and we will continue to provide progress updates as work continues. Jul <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PDT Identified - We have identified a server issue that is causing intermittent access issues with the Order Management service. To restore stability, we need to implement changes to the affected infrastructure. During this work, users may experience temporary interruptions or limited access to the application. Our team is actively working to complete these changes as quickly as possible and will provide updates as progress is made.

Intermittent Order Management Access Disruption

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> PDT Resolved - The issue affecting the Order Management service has been resolved, and service has been fully restored. We will continue to monitor the platform as part of our standard operations. Thank you for your patience while we worked to resolve this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:50</var> PDT Monitoring - A fix has been implemented and service has been restored. We are actively monitoring the service to ensure it remains stable and that all functionality is operating as expected. We will provide a final update once monitoring is complete. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:22</var> PDT Identified - We have identified the cause of the issue affecting the Order Management service. Our developers are actively implementing a fix and working to restore the service as quickly as possible. We will continue to provide updates on our progress and share the next status update as more information becomes available. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:50</var> PDT Investigating - We are currently investigating an issue affecting access to Order Management. Some users may be unable to access the service or may experience errors. Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.

Unable to Access Order Management

Jun <var data-var='date'> 3</var>, <var data-var='time'>14:40</var> PDT Resolved - Warehouse Manager service has been fully restored and is operating normally. Our team has confirmed that users can successfully access the platform, and we will continue to monitor the service to ensure stability. Thank you for your patience while we worked to resolve this issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:20</var> PDT Monitoring - We're pleased to report that some users are now able to access Warehouse Manager. Restoration efforts are ongoing, and we currently expect service to be fully restored within the hour. We will continue to provide updates as progress is made. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:31</var> PDT Identified - The issue has been identified, and our team is actively working toward a resolution. We appreciate your patience and will share updates as we make progress. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:10</var> PDT Investigating - New incident: Investigating We are currently investigating the issue where customers are unable to log in to Warehouse Manager from Extensiv Hub. We're working on resolving the issue and will keep you informed.

Users are unable to login to Warehouse Manager from Extensiv HUB

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:06</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:11</var> PDT Monitoring - Our teams have identified the cause and resolved the issue. You should now see labels generating as normal. If you have any additional questions please reach out to Support. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:02</var> PDT Investigating - Our teams have received reports of an error when attempting to generate labels in Small Parcel and are working to resolve this. We should have an update for you in the next 30 minutes.

Small Parcel: Error when generating labels - "Unable to fetch your request"

Mar <var data-var='date'>10</var>, <var data-var='time'>12:03</var> PDT Resolved - Our team has resolved the 500 errors experienced in 3PL Warehouse Manager. If you continue to see additional errors please reach out to the support team for further assistance. Mar <var data-var='date'>10</var>, <var data-var='time'>11:55</var> PDT Investigating - Our team is investigating reports of 500 errors throughout 3PL Warehouse Manager. We will provide an update for you in the next 15 minutes.

500 Errors

Feb <var data-var='date'>26</var>, <var data-var='time'>09:46</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>09:21</var> PST Monitoring - ShipEngine had released a fix and are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>08:58</var> PST Update - ShipEngine continues to look into this matter. We will provide additional update in 30 minutes. Feb <var data-var='date'>26</var>, <var data-var='time'>08:29</var> PST Identified - Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to Rate Shop and create Small Parcel labels. Small Parcel users may be affected. See https://status.shipengine.com/incidents/wx6bzsc311w7 for more details. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes. Feb <var data-var='date'>26</var>, <var data-var='time'>08:14</var> PST Investigating - We are currently experiencing a service disruption with Small Parcel label creation. Our team is currently working to restore the service. Small Parcel users may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Issue creating Small Parcel Labels

Feb <var data-var='date'>16</var>, <var data-var='time'>14:57</var> PST Resolved - This incident is now resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>14:31</var> PST Monitoring - We are seeing UCC-128 labels printing successfully. Our teams will continue to monitor. Please reach out to our support teams if you experience any additional issues processing UCC-128 labels. Feb <var data-var='date'>16</var>, <var data-var='time'>14:04</var> PST Update - We are now seeing UCC-128 labels printing. You may experience some delay in printing. Our teams will continue to investigate the delay in generation and provide an update soon. Feb <var data-var='date'>16</var>, <var data-var='time'>12:30</var> PST Update - Our teams continue working diligently to resolved the printing issues seen with UCC-128 labels. We should have an update for you shortly. Feb <var data-var='date'>16</var>, <var data-var='time'>10:51</var> PST Update - Our teams continues to investigate these reports. We will update again in 30 minutes with more information. Feb <var data-var='date'>16</var>, <var data-var='time'>09:43</var> PST Investigating - Our teams are investigating reports that UCC labels are not printing successfully. We will update this page as new information becomes available.

UCC Label Printing

Feb <var data-var='date'>12</var>, <var data-var='time'>07:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>07:47</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>07:05</var> PST Identified - We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes. Feb <var data-var='date'>12</var>, <var data-var='time'>06:37</var> PST Update - We continue to investigate this issue and will provide additional update within 30 minutes. Feb <var data-var='date'>12</var>, <var data-var='time'>06:05</var> PST Investigating - We are currently experiencing a service disruption with PDF Carrier Label generation. Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Blank PDF produced when generating Small Parcel Labels in PDF format

Feb <var data-var='date'>12</var>, <var data-var='time'>07:36</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>07:21</var> PST Monitoring - A fix for this issue has been implemented and we are now monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>07:07</var> PST Identified - We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes. Feb <var data-var='date'>12</var>, <var data-var='time'>06:38</var> PST Update - We continue to investigate this issue and will provide additional update within 30 minutes. Feb <var data-var='date'>12</var>, <var data-var='time'>06:04</var> PST Investigating - We are currently experiencing a service disruption with the Edit BOL feature. Our team is currently working to restore the service. Users who use the Edit BOL Feature may be affected. We apologize for any inconvenience. We will send an additional update in 30 minutes.

Edit BOL Feature producing a PresentationTier Error

Feb <var data-var='date'>11</var>, <var data-var='time'>08:57</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>08:54</var> PST Monitoring - We have released a fix for this issue and are now monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>08:52</var> PST Identified - We are currently experiencing a service disruption with our Etsy Integration where users receive a response of "Shared secret is required in x-api-key header." We have identified the source of this error and are now working on a fix to resolve it. We will send an additional update in 30 minutes.

Etsy Integration Disruption

Jan <var data-var='date'>15</var>, <var data-var='time'>11:25</var> PST Resolved - This incident is resolved. If you continue to experience pages not loading as intended, please reach out to Order Manager Support. Jan <var data-var='date'>15</var>, <var data-var='time'>08:57</var> PST Monitoring - Our teams have identified and implemented a fix for this incident. We ask that you clear cache and cookies if you are seeing any residual effects. We will continue to monitor this incident and update you again with any additional information. Jan <var data-var='date'>15</var>, <var data-var='time'>08:36</var> PST Update - We are seeing some recovery in Order Manager. We ask that users clear cache and cookies on their browser to allow for a clean session to load. We will update you again as soon as we have additional information. Jan <var data-var='date'>15</var>, <var data-var='time'>08:14</var> PST Update - Our Order Manager team continues to work on a resolution. We will have another update for you before the end of the hour. Jan <var data-var='date'>15</var>, <var data-var='time'>07:24</var> PST Investigating - We are currently investigating reports of pages not loading in Order Manager. Our teams are working diligently to identify and resolve this issue. We will have an update for you in the next 30 minutes.

Pages not fully loading

Jan <var data-var='date'>15</var>, <var data-var='time'>09:56</var> PST Resolved - We recently experienced an issue where tracking was not properly applied to orders through Integration Manager. This issue has now been resolved. New orders will pull tracking as normal, and those previously missed will update upon the next scheduled update for that Integration Manager account.

Missing Tracking in Integration Manager

Jan <var data-var='date'>15</var>, <var data-var='time'>09:50</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>09:12</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>08:13</var> PST Update - We continue to work on a fix for this issue. Additional update will be provided within one hour. Jan <var data-var='date'>15</var>, <var data-var='time'>07:16</var> PST Identified - We have identified the source of this issue and are now working on a fix. Additional update will be provided within one hour. Jan <var data-var='date'>15</var>, <var data-var='time'>07:07</var> PST Update - We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour. Jan <var data-var='date'>15</var>, <var data-var='time'>06:05</var> PST Update - We are continuing to investigate this issue and will provide additional update within one hour. Jan <var data-var='date'>15</var>, <var data-var='time'>05:12</var> PST Investigating - We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience. We will provide an update within 1 hour.

SmartScan Pick missing Location or MU Field

Jan <var data-var='date'> 5</var>, <var data-var='time'>20:05</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>08:55</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>08:37</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 5</var>, <var data-var='time'>08:24</var> PST Update - We are continuing to investigate this issue and will provide additional update within 30 minutes. Jan <var data-var='date'> 5</var>, <var data-var='time'>07:57</var> PST Investigating - We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.

Rate Shop Slowness and Timeouts

Dec <var data-var='date'> 1</var>, <var data-var='time'>13:24</var> PST Resolved - Our teams will continue to monitor speeds. If you experience any additional slowness please contact support. Dec <var data-var='date'> 1</var>, <var data-var='time'>11:38</var> PST Update - We continue to see improve in overall speeds when rate shopping. Our team will continue to monitor and improve those speeds even more. Our next update will be in about 45 minutes. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:12</var> PST Monitoring - We are seeing significant improvement in rate shopping speeds. Our teams are monitoring and working on ways to increase those speeds even more moving forward. We will have an update for you again in the next 30 minutes. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:02</var> PST Investigating - We are investigating reports from small subset of users that are experiencing slowness when rate shopping. We will have an update for you in 30 minutes.

Rate Shopping Slowness

Nov <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>09:21</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>20</var>, <var data-var='time'>09:09</var> PST Investigating - We are currently investigation an incident with our cloud provider that is affecting the 3PL System. We will provide updates as they become available.

Is Extensiv down?

Extensiv status is UP

Lastest published events

Connectivity issue with Amazon Seller Central

USPS Rate Shop Issue

Intermittent OM UI Errors and Performance Issues

Extensiv Services, Components and Regions

Recent Extensiv events

Connectivity issue with Amazon Seller Central

USPS Rate Shop Issue

Intermittent OM UI Errors and Performance Issues

Order Management: Known Issues Following Recent Update

Issue with Small Parcel label generation and Rate Shop

Outbound Serialization setting disabled