Oct <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>13:55</var> CEST Scheduled - For detailed information, please refer to the release notes: -https://community.exalate.com/t/jira-cloud-version-5-37-5/8414;

HotFix 5.37.5 for Exalate Classic

Sep <var data-var='date'>24</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>18:35</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

HotFix 5.37.4 for Exalate Classic

Aug <var data-var='date'>27</var>, <var data-var='time'>07:27</var> CEST Resolved - All Atlassian systems are back to normal, and the synchronization is working as expected. In case of any issues with your sync, please create a support ticket and we will be happy to assist. Aug <var data-var='date'>27</var>, <var data-var='time'>07:09</var> CEST Monitoring - Atlassian have put a fix in place to resolve the issue. Your synchronization should already be back to normal, but please reach out to support in case of any issues. Aug <var data-var='date'>27</var>, <var data-var='time'>06:44</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>27</var>, <var data-var='time'>06:36</var> CEST Investigating - Atlassian is experiencing an issue with Jira and other systems currently - details here: https://status.atlassian.com/ This may affect your Exalate connections if you are connecting to a Jira instance.

Atlassian has an active incident that might be affecting your connections

Aug <var data-var='date'>26</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>16:20</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Upgrade Exalate Classic ver. 5.37.0

Aug <var data-var='date'>25</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>18:00</var> CEST Scheduled - We will be undergoing scheduled maintenance during this time.

Exalate Classic v5.37.0

Aug <var data-var='date'>24</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>16:40</var> CEST Scheduled - We will be upgrading Exalate Classic v5.37.0, containing improvements and bug fixes.

Upgrade Exalate Classic v5.37.0

Aug <var data-var='date'>13</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>16:24</var> CEST Scheduled - We’re introducing a new update for New Exalate with significant performance improvements, pagination across key pages, and a range of fixes improving stability and usability. For detailed information, please refer to the release notes: https://community.exalate.com/t/new-exalate-version-4-3/8280; Maintenance Window: The maintenance is scheduled to take place between 13 CET and 14 CET.

Upgrade of Exalate for New Exalate to 4.3.0 version

Aug <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:35</var> CEST Scheduled - We will be upgrading Exalate for ZenDesk, containing improvements and bug fixes and add some environment variables.

Re-deploy of the Zendesk nodes to add env variables

Jul <var data-var='date'>30</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>16:08</var> CEST Scheduled - We’re introducing a new update for New Exalate with significant performance improvements, pagination across key pages, and a range of fixes improving stability and usability. For detailed information, please refer to the release notes: - https://community.exalate.com/t/new-exalate-version-4-1/8203; Maintenance Window: The maintenance is scheduled to take place between 12 CET and 13 CET.

Upgrade of Exalate for New Exalate to 4.2.0 version

Jul <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>11:52</var> CEST Scheduled - This upgrade for Jira Cloud part 2 includes improvements and bug fixes. For detailed information, please refer to the release notes: https://community.exalate.com/t/jira-cloud-version-5-36-0/8251 - Maintenance Window: The maintenance is scheduled to take place between 12 CET and 14 CET. During this time, updates will be applied to all customer nodes using the Jira Cloud. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Upgrade of Exalate for Jira Cloud to 5.36.0 version

Jul <var data-var='date'>27</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>18:09</var> CEST Scheduled - This upgrade for Jira Cloud part 1 includes improvements and bug fixes. For detailed information, please refer to the release notes: https://community.exalate.com/t/jira-cloud-version-5-36-0/8251 - Maintenance Window: The maintenance is scheduled to take place between 12 CET and 14 CET. During this time, updates will be applied to all customer nodes using the Jira Cloud. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Jul <var data-var='date'>24</var>, <var data-var='time'>18:33</var> CEST Resolved - The proxy user name was reverted back to Exalate. We are considering the incident as resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>17:47</var> CEST Update - We are actively working with Atlassian support to determine the best resolution for this issue as soon as possible. We will be providing the next update within 6 hours or as soon as we have any relevant information. Jul <var data-var='date'>24</var>, <var data-var='time'>14:39</var> CEST Update - We are actively working with Atlassian support to determine the best resolution for this issue as soon as possible. Jul <var data-var='date'>24</var>, <var data-var='time'>11:15</var> CEST Update - We continue to investigate the best approach to solve this issue with the help of Atlassian support. Jul <var data-var='date'>24</var>, <var data-var='time'>08:12</var> CEST Identified - Following up on an unadverted change in the application name which causes the proxy user to be shown with the full name of the application instead of just "Exalate". This is already notified to Atlassian and we are awaiting the required action on their end to revert the change. Impact: Updates made by Exalate will display "Exalate Classic Connector for Jira (Two-way Sync)" as the user making the change.

App name change/proxy user on Atlassian Jira Cloud

Jul <var data-var='date'>23</var>, <var data-var='time'>21:30</var> CEST Completed - The maintenance window programmed tasks were completed successfully. Jul <var data-var='date'>23</var>, <var data-var='time'>17:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>17:04</var> CEST Scheduled - We will be performing maintenance tasks for the nodes of all the available connectors. We will post an update once the intervention is completed. Thanks in advance

Maintenance window for Exalate Classic

Jul <var data-var='date'>22</var>, <var data-var='time'>19:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>17:25</var> CEST Scheduled - This upgrade for Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless includes important bug fixes and improvements. For detailed information, please refer to the release notes: - https://community.exalate.com/t/salesforce-version-5-36-0/8231 - https://community.exalate.com/t/servicenow-version-5-36-0/8230 - https://community.exalate.com/c/release-history/asana/28 - https://community.exalate.com/t/freshservice-version-5-36-1/8233 - https://community.exalate.com/t/freshdesk-version-5-36-1/8234 - Jira Cloud Headless will be covered in scope of New Exalate 4.2 release. Note: final build number for Asana, Freshdesk and Freshservice will be 5.36.1 (not 5.36.0) due to an internal pipeline rebuild — no functional or scope changes. - Maintenance Window: The maintenance is scheduled to take place between 12PM CET and 7PM CET. During this time, updates will be applied to all customer nodes using the Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless connectors. - Service Impact for Your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Upgrade of Exalate Classic for Salesforce, ServiceNow, Asana, Freshdesk, Freshservice, Jira Cloud Headless to 5.36.0 version

Jul <var data-var='date'>20</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>20</var>, <var data-var='time'>13:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>12:00</var> CEST Scheduled - This upgrade for includes important improvement and bug fixes. For detailed information, please refer to the release notes: - https://community.exalate.com/t/azure-devops-version-5-36-0/8229; - https://community.exalate.com/t/zendesk-version-5-36-0/8228; - https://community.exalate.com/t/github-version-5-36-0/8227 - Maintenance Window: The maintenance is scheduled to take place between 13:00 CET and 16:00 CET. During this time, updates will be applied to all customer nodes using Github, Zendesk and Azure DevOps. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart

Upgrade of Exalate for GitHub, Zendesk, Azure DevOps, Azure DevOps on-premise to 5.35.0 version

Jul <var data-var='date'>16</var>, <var data-var='time'>19:18</var> CEST Resolved - After close monitoring, the issue is considered as fully resolved. We will be posting a RCA here in due course. Jul <var data-var='date'>16</var>, <var data-var='time'>17:57</var> CEST Monitoring - All nodes are back to normal operation. We continue to monitor the situation closely. Jul <var data-var='date'>16</var>, <var data-var='time'>17:15</var> CEST Update - The restart is still in progress and is going without any issues. We will update you as soon as it is completed. Jul <var data-var='date'>16</var>, <var data-var='time'>15:38</var> CEST Update - The rolling restart of the nodes is in progress. You will experience a brief restart on JCloud nodes. We will keep you posted with our progress. Jul <var data-var='date'>16</var>, <var data-var='time'>14:03</var> CEST Identified - We will be actioning a change on Exalate Cloud to improve stability. The impact on your node will be that limited to a restart with the node being unavailable for a couple of min. The inconvenience is regretted. Jul <var data-var='date'>16</var>, <var data-var='time'>13:28</var> CEST Investigating - Some Jira Cloud nodes are experiencing instability over the past 30mins. The problem is limited and only affects some customers. We will be providing an update shortly.

JiraCloud nodes experiencing some instablility

Jul <var data-var='date'>15</var>, <var data-var='time'>00:14</var> CEST Resolved - The deployment was completed successfully and the issue reported stands fully resolved. A detailed RCA will be published in due course. Jul <var data-var='date'>14</var>, <var data-var='time'>20:55</var> CEST Update - The deployment continues uninterrupted. We will update you in due course as soon as it is fully completed. Jul <var data-var='date'>14</var>, <var data-var='time'>19:41</var> CEST Monitoring - The deployment of the hotfix: Exalate Classic 5.35.4 - Jira Cloud, in underway (https://community.exalate.com/t/jira-cloud-version-5-35-4/8215). The deployment is being closely monitored for any anomalies. We will update you in an hour. Jul <var data-var='date'>14</var>, <var data-var='time'>18:11</var> CEST Update - The QA and testing is taking slightly longer than expected, but we expect to start the deployment within the next hour. We will update you before starting this. Jul <var data-var='date'>14</var>, <var data-var='time'>16:24</var> CEST Update - We are still on course for the patch deployment and the release is going through additional QA validation now (required for a full production deployment). We expect to have the next update within an hour. Jul <var data-var='date'>14</var>, <var data-var='time'>14:51</var> CEST Update - We have deployed the fix to a few select customers and validated results further. The mass rollout is being planned right now. We will update you within the next hour about progress. Jul <var data-var='date'>14</var>, <var data-var='time'>13:39</var> CEST Update - The fix is ready and we are working on the deployment approach with minimal impact for customers. It will be systematically rolled out to all clients. We will provide an update in the next hour about the deployment. Jul <var data-var='date'>14</var>, <var data-var='time'>12:11</var> CEST Update - We are still testing the fix and results are still good. We are close to finalizing it. Next update will be within the hour. Jul <var data-var='date'>14</var>, <var data-var='time'>11:09</var> CEST Update - The new fix has been created and initial tests are promising. We are deep in QA with the new fix and will provide an update within the hour about the results. The inconvenience is regretted. Jul <var data-var='date'>14</var>, <var data-var='time'>10:11</var> CEST Update - Unfortunately, the testing of the fix revealed an unexpected issue and we are now fine tuning the fix in order ensure that it incorporates all possible use cases. We will have an update for you in an hour. Jul <var data-var='date'>14</var>, <var data-var='time'>09:05</var> CEST Update - The fix is currently being validated to find the best approach forward. We will provide another update within the hour. Jul <var data-var='date'>14</var>, <var data-var='time'>06:58</var> CEST Identified - The root cause has been identified and we are working on a fix. Please expect another update within an hour. Jul <var data-var='date'>14</var>, <var data-var='time'>01:48</var> CEST Update - We continue to investigate this issue with our engineers to determine the root cause. Jul <var data-var='date'>14</var>, <var data-var='time'>00:15</var> CEST Investigating - We've received multiple reports of syncs looping after update to the new Jira Cloud forge app. Our initial investigation leads us to believe this is happening due to the change in the Proxy User account. We are actively working on determining the root cause and applying a fix.

Exalate looping synchronizations in Jira Cloud forge app

Jul <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>16:58</var> CEST Scheduled - We’re introducing a new update for New Exalate with improvements to the import flow and a range of fixes addressing stability and usability issues. For detailed information, please refer to the release notes: - https://community.exalate.com/t/new-exalate-version-4-1/8203; Maintenance Window: The maintenance is scheduled to take place between 12 CET and 13 CET.

Upgrade of Exalate for New Exalate to 4.1.0 version

Jul <var data-var='date'> 9</var>, <var data-var='time'>14:45</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:45</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>13:43</var> CEST Scheduled - We’re introducing a new update for New Exalate with improvements to the import flow and a range of fixes addressing stability and usability issues. For detailed information, please refer to the release notes: - https://community.exalate.com/t/new-exalate-version-4-1/8203; Maintenance Window: The maintenance is scheduled to take place between 12 CET and 13 CET.

Jul <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 3</var>, <var data-var='time'>02:42</var> CEST Update - Maintenance proceeding according to the plan. 2 hours were added to the window in order to complete all the necessary steps and validations correctly. Jul <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> CEST Scheduled - Maintenance window for exalate.app, which bill be held between 1 AM and 3 AM CET. Once the actions are completed, we will inform through this channel. Kind regards

New Exalate maintenance window

Jun <var data-var='date'>23</var>, <var data-var='time'>14:47</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>11:26</var> CEST Monitoring - The issue has been resolved. Exalate Dashboard is not back online and stable. We will continue monitoring the system. Jun <var data-var='date'>23</var>, <var data-var='time'>11:10</var> CEST Investigating - We are currently investigating an issue when trying to load the connection from the exalate.app page gets an error. The connection and syncs are not affected by the outage, they are still working, but at the moment is not possible to see or modify connection from the exalate.app page. We will be providing an update within 2 hours.

Exalate.app is not loading the connections.

Jun <var data-var='date'>22</var>, <var data-var='time'>14:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>17:15</var> CEST Scheduled - Released for New Exalate on June 22, 2026 New Exalate 4.0 is a major update focused on simplifying how the product is structured, improving core setup flows, and delivering a more intuitive experience across connection management and user administration. For detailed information, please refer to the release notes: - https://community.exalate.com/t/new-exalate-version-4-o/8158; - Maintenance Window: The maintenance is scheduled to take place between 12 CET and 14 CET. During this time, updates will be applied to all customer nodes using the New Exalate..

Upgrade of Exalate for New Exalate to 4.0.0 version

Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>19:13</var> CEST Scheduled - This upgrade for Jira Cloud includes improvements. For detailed information, please refer to the release notes: https://community.exalate.com/t/jira-cloud-version-5-35-3/8154 - Maintenance Window: The maintenance is scheduled to take place between 12 CET and 16 CET. During this time, updates will be applied to all customer nodes using the Jira Cloud. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Upgrade of Exalate for Jira Cloud to 5.35.3 version

Jun <var data-var='date'>16</var>, <var data-var='time'>15:49</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>17:06</var> CEST Scheduled - This upgrade for Zendesk, Salesforce, ServiceNow, Freshdesk, Freshservice and Asana includes improvements. For detailed information, please refer to the release notes: https://community.exalate.com/t/freshservice-version-5-35-3/8140 https://community.exalate.com/t/servicenow-version-5-35-3/8137 https://community.exalate.com/t/salesforce-version-5-35-3/8138 https://community.exalate.com/t/freshdesk-version-5-35-3/8139 https://community.exalate.com/t/asana-version-5-35-3/8141 https://community.exalate.com/t/zendesk-version-5-35-3/8142 - Maintenance Window: The maintenance is scheduled to take place between 12 CET and 16 CET. During this time, updates will be applied to all customer nodes using the Zendesk, Salesforce, ServiceNow, Freshdesk, Freshservice and Asana connectors. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Upgrade of Exalate for Zendesk, Salesforce, ServiceNow, Freshdesk, Freshservice and Asana to 5.35.3 version

Jun <var data-var='date'>15</var>, <var data-var='time'>15:54</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>12:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>17:11</var> CEST Scheduled - This upgrade for GitHub, Jira Cloud Headless, Azure DevOps, Azure DevOps on-premise includes improvement. For detailed information, please refer to the release notes: https://community.exalate.com/t/github-version-5-35-3/8135; https://community.exalate.com/t/azure-devops-version-5-35-3/8136. - Maintenance Window: The maintenance is scheduled to take place between 14 CET and 18 CET. During this time, updates will be applied to all customer nodes using the GitHub,Jira Cloud Headless, Azure DevOps, Azure DevOps on-premise connectors. - Service Impact for your Instance: For your specific instance, the service will experience a brief interruption of approximately 3-5 minutes during a scheduled restart.

Is Exalate down?

Exalate status is UP

Lastest published events

HotFix 5.37.5 for Exalate Classic

HotFix 5.37.4 for Exalate Classic

Atlassian has an active incident that might be affecting your connections

Exalate Services, Components and Regions

Recent Exalate events

HotFix 5.37.5 for Exalate Classic

HotFix 5.37.4 for Exalate Classic

Atlassian has an active incident that might be affecting your connections

Upgrade Exalate Classic ver. 5.37.0

Exalate Classic v5.37.0

Upgrade Exalate Classic v5.37.0