THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>18:00</var> CEST &nbsp;-&nbsp; Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> CEST Aug <var data-var='date'>19</var>, <var data-var='time'>16:41</var> CEST Update - The maintenance has been rescheduled to Tuesday August 25th. Aug <var data-var='date'>18</var>, <var data-var='time'>08:17</var> CEST Scheduled - Exact Cloud Service will be undergoing scheduled maintenance on Thursday the 20th of August between 18:00 and 24:00 CET to update Globe and Synergy for customers with a shared service contract. During this maintenance window, our systems will be unavailable. Services will restore automatically. Automated scripts executed during the maintenance may temporarily fail, but will be restored in the next scheduled task after the maintenance. Our apologies for any inconvenience this may cause.

Exact Cloud Service - Scheduled maintenance on 25 August (Global)

Aug <var data-var='date'>22</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>14:26</var> CEST Scheduled - Exact Online US will be undergoing scheduled maintenance on Saturday the 22th of August between 01:00 and 03:00 PDT (08:00-10:00 CEST). During this maintenance window, our systems will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding

Exact Online - Scheduled maintenance on 22 August (US)

Aug <var data-var='date'>21</var>, <var data-var='time'>10:54</var> CEST Investigating - We are currently experiencing issues with invoices which you import to Exact Multivers and Exact Boekhoud Gemak trough an API connection, as these invoices are not updated to status Approved. We are investigating this issue. As soon as there is more information available, we will update this status page. Our apologies for the inconvenience.

Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated

Aug <var data-var='date'>21</var>, <var data-var='time'>08:23</var> CEST Investigating - When using the Exact Globe Excel Add-In in combination with Office build 2608, the Add-In will fail to start and return a "System Error". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - Excel Add-In returns error when started on Office build 2608.

Aug <var data-var='date'>20</var>, <var data-var='time'>15:49</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Aug <var data-var='date'>20</var>, <var data-var='time'>15:43</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>12:41</var> CEST Investigating - It is currently not possible to send data from Exact Bouw to Exact Online. We are investigating this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)

Aug <var data-var='date'>20</var>, <var data-var='time'>11:05</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>11:23</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>11:08</var> CEST Investigating - When downloading or updating Exact Globe+, Exact Globe Next or Exact Synergy via the Productupdater, the downloading speed can be slower then usual. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.

Aug <var data-var='date'>20</var>, <var data-var='time'>10:26</var> CEST Resolved - This issue has been resolved and you can set the client relationship to "Tot op heden" again. The client will also be visible again in the client overview with an active client relationship if the end date is set in the future or is set to "Tot op heden". Our apologies for the inconvenience. Aug <var data-var='date'>18</var>, <var data-var='time'>14:31</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> CEST Investigating - You may experience that a reactivation of a client relationship has not been saved. If you remove the end date and check the box “tot op heden" on the clientcard, this will not be saved and the end date will remain visible. Adjusting the end date will still be saved. Therefore it is currently not possible to make the client visible in the client overview when filtering “clientrelatie aanzwezig”. Even if you set the end date of the client to the future, this client will not appear in this overview. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal & Jaarrekening - Client relationship reactivation has not been saved (NL)

Aug <var data-var='date'>20</var>, <var data-var='time'>12:03</var> CEST Identified - The issue has been identified. We are working on a solution. Aug <var data-var='date'>20</var>, <var data-var='time'>10:21</var> CEST Investigating - When subscribing for e-invoicing you will receive the error message "Due to a technical error, we couldn't verify if your company is already registered on the Peppol network. The option to receive invoices is therefore disabled. Please try again later." preventing you from selecting the option to receive e-invoices. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Unable to select option Receive in e-invoice subscription (FR)

Aug <var data-var='date'>20</var>, <var data-var='time'>10:04</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Aug <var data-var='date'>20</var>, <var data-var='time'>09:02</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>15:43</var> CEST Identified - The issue has been identified. We are working on a fix. Aug <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CEST Update - We are still investigating this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>12:55</var> CEST Investigating - You may experience a degraded performance and longer loading times in Exact Online Premium. We are investigating this issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Degraded performance (Global)

Aug <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>12:03</var> CEST Scheduled - Unplanned maintenance will take place for Exact Online Premium on Wednesday 19 August between 16:00 CEST and 17:00 CEST. We expect limited impact on the availability or functionality of the service during this maintenance window. Our apologies for the inconvenience.

Exact Online Premium - Unplanned maintenance (Global)

Aug <var data-var='date'>18</var>, <var data-var='time'>14:43</var> CEST Identified - You may experience that the deduplication button will not find double accounts. You can use the functionality: Improve data quality, via [Accounts - Suppliers/Customers - Improve data quality] to find doubles and merge them. The issue has been identified and we are working on a fix. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Deduplication not finding double accounts (NL/BE)

Aug <var data-var='date'>18</var>, <var data-var='time'>09:12</var> CEST Resolved - This issue has been resolved and documents can be successfully archived to Hyarchis again. If your document is not automatically resent, you can archive the document manually by clicking on the three dots next to 'Jaarrekening openen' > 'Archiveren' on the project page. Our apologies for the inconvenience. Aug <var data-var='date'>13</var>, <var data-var='time'>16:47</var> CEST Monitoring - We have implemented a fix and are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>13:18</var> CEST Identified - The issue has been identified, and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> CEST Investigating - You may experience that documents successfully deposited with the Chamber of Commerce are not being archived in Hyarchis when having a link between Exact Online Jaarrekening and Hyarchis. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Jaarrekening - Documents not synced to Hyarchis after succesfull deposit at chamber of commerce (NL)

Aug <var data-var='date'>14</var>, <var data-var='time'>09:09</var> CEST Resolved - This issue has been resolved. If you have temporarily enabled the right “koppelingen instellen” in the category “algemeen account” as a workaround, we advise you to disable this right again. Our apologies for the inconvenience. Aug <var data-var='date'>12</var>, <var data-var='time'>14:42</var> CEST Identified - We have identified the issue and are working on implementing a fix. As a workaround you can temporarily enable the right "Koppelingen instellen" in category "Algemeen account". This enables the specific users to edit the clients without error. Please note that this right also enables the functionality to configure links. Aug <var data-var='date'>10</var>, <var data-var='time'>13:08</var> CEST Investigating - You may experience an invalid error message when modifying client details on a client card for the client type "personen". The error message you may receive is “403: U heeft onvoeldoende rechten”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Invalid error message when modifying client details on a client card (NL)

Aug <var data-var='date'>14</var>, <var data-var='time'>08:55</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Aug <var data-var='date'>13</var>, <var data-var='time'>10:04</var> CEST Identified - The issue has been identified, and a fix is being implemented. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:49</var> CEST Investigating - You may experience that the signature is not included when downloading a report of an income tax return and a corporate income tax return. As a workaround, you can click on the button “aanbiedingsbrief resetten”. The signature will then be displayed. However, if you make an adjustment to the cover letter, the signature will no longer be visible. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – The signature is not included in a cover letter of a tax report NL)

Aug <var data-var='date'>14</var>, <var data-var='time'>08:09</var> CEST Resolved - The issue with approving invoices in Exact Multivers Online and Exact Boekhoud Gemak has been resolved. Invoices can be approved as usual again. Our apologies for the inconvenience. Aug <var data-var='date'>11</var>, <var data-var='time'>15:25</var> CEST Investigating - Currently invoices imported through the API are not moving to the Approved status as expected. This affects both Multivers and Boekhoud Gemak. As a result, imported invoices may remain pending. Please do not import the same invoices again, as this may create duplicates once the issue is resolved. If needed, you can manually adjust the payment condition to be able to make the payments in a timely manner. We are investigating the cause of this issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers/Exact Boekhoud Gemak - Invoices imported via API remain pending (NL)

Aug <var data-var='date'>13</var>, <var data-var='time'>23:59</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>17:10</var> CEST Scheduled - Exact Venice online will be undergoing scheduled maintenance on Wednesday the 13th of August between 20:00 and 23:59. During this maintenance window, our systems will be unavailable and access will be revoked. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Venice Online - Scheduled maintenance on the 13th of August (Global)

Aug <var data-var='date'>13</var>, <var data-var='time'>09:52</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Aug <var data-var='date'>13</var>, <var data-var='time'>09:11</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>08:49</var> CEST Investigating - We are experiencing an issue in which no data is synchronized between Exact Online Bouw and Exact Online. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Bouw - Data is not synchronizing between Exact Online Bouw and Exact Online (NL/BE)

Aug <var data-var='date'>20</var>, <var data-var='time'>11:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>11:22</var> CEST Update - We are continuing to investigate this issue. Our apologies for the inconvenience. Aug <var data-var='date'>12</var>, <var data-var='time'>15:22</var> CEST Investigating - The Globe+ license migration wizard can return the message "License update failed". We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - license migration wizard returns message "License update failed" (Global)

Aug <var data-var='date'>12</var>, <var data-var='time'>09:52</var> CEST Resolved - This issue has been resolved, payment files containing more than one payment date will no longer be rejected. Our apologies for the inconvenience. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> CEST Update - We are still working on a solution. Aug <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> CEST Identified - You may experience that your batch payment to the Rabobank will be rejected when generated with multiple payment dates. We have identified the issue and will update this page as soon as more information becomes available. We advice you to generate a batch payment per date to ensure your batch payment will be accepted. Our apologies for the inconvenience.

Exact Online - Rejected batch payment to Rabobank (NL)

Aug <var data-var='date'>12</var>, <var data-var='time'>08:19</var> CEST Resolved - This issue is now resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:19</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:14</var> CEST Investigating - You may receive the error message "Please correct the errors. A technical issue has occurred." when starting the company screening. We are investigating this issue, and we will update this page as soon as more information becomes avilable. Our appologies for the inconvenience.

All products - Technical issue when starting the Company Screening (FR)

Aug <var data-var='date'>11</var>, <var data-var='time'>11:38</var> CEST Resolved - This issue is now resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:06</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>09:05</var> CEST Investigating - Currently it is not possible to update a Exact Globe Next, Exact Globe+, Exact Synergy or Exact ELIS license via the "update license from customer portal" option. As a workaround, it is possible to browse to support.exact.com and download the licenses via the "My company" tab. Also it is not possible to update the software using the ProductUpdater. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe Next - Exact Globe+ - Exact Synergy - Exact ELIS - Not possible to update the license or software.

Aug <var data-var='date'>10</var>, <var data-var='time'>21:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>13:49</var> CEST Scheduled - To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe. As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable from Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.

Planned maintenance Thursday 6 August, 18:00 CET until Monday 10 August, 21:00 CET.

Aug <var data-var='date'>10</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> CEST Scheduled - From Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET maintenance work will be done in the ECS environment infrastructure. During these hours you may experience brief interruptions in the reachability of the environment. Services will restore automatically. Depending on timing, automated scripts could create a log entry of a failed action, this should also recover in the next scheduled action in the script.

Exact Cloud Services – Maintenance on Cloud Platform -Saturday the 8th 07:00 CET until Sunday the 9th of August 24:00 CET

Aug <var data-var='date'> 7</var>, <var data-var='time'>09:35</var> CEST Resolved - This issue has been resolved. You can now open entry proposals again, even those you haven’t had regenerated. Our apologies for the inconvenience. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> CEST Update - We are continuing to work on a fix for this issue. In the meantime, you can open the affected entry proposals by regenerating the Entry proposals again. In the Purchase overview, you can regenerate the entry proposals by selecting the invoices and clicking on 'Regenerate entry proposals'. In the Scanning service overview, you can regenerate the proposals by selecting the invoices and clicking on 'Regenerate'. We will update this page as soon as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:12</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:25</var> CEST Investigating - You may face an Oops error when opening entry proposals for purchase or sales invoices in your company. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Oops error when opening entry proposals (NL/BE)

Aug <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Jul <var data-var='date'>31</var>, <var data-var='time'>13:17</var> CEST Identified - The issue has been identified, we are currently working on a solution. Jul <var data-var='date'>24</var>, <var data-var='time'>10:09</var> CEST Investigating - You may experience that the button “calculate” does not always respond when calculating via automatic distribution. As a work around you can manually apply the distribution. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Is Exact System down?

Exact System status is DEGRADED

Components with issues

Lastest published events

Exact Online - Scheduled maintenance on 22 August (US)

Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated

Exact Online - Unable to select option Receive in e-invoice subscription (FR)

Exact System Services, Components and Regions

Recent Exact System events

Exact Cloud Service - Scheduled maintenance on 25 August (Global)

Exact Online - Scheduled maintenance on 22 August (US)

Exact Multivers & Exact Boekhoudgemak - Invoices sent through API are not correctly updated

Exact Globe+ - Excel Add-In returns error when started on Office build 2608.

Exact Bouw - No synchronisation between Bouw and Exact Online (NL/BE)

Exact Globe+ / Exact Globe Next / Exact Synergy - Degraded performance when downloading or updating the products.