Oct <var data-var='date'> 6</var>, <var data-var='time'>12:10</var> CEST Investigating - You may experience issues when using the ECS password reset and change portal. This can give an error when trying to reset a password. We are investigating this issue. We apologize for the inconvenience caused.

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Oct <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> CEST Resolved - This issue has been resolved and declarations and annual reports using the collaboration module can be sent again. Declarations and annual reports that were stuck with the status 'Voorbereiden voor verzending' have been sent as well. Our apologies for the inconvenience Oct <var data-var='date'> 5</var>, <var data-var='time'>11:35</var> CEST Investigating - You may experience that declarations or annual reports that are sent to a client for review or approval remain stuck at the status “Voorbereiden voor verzending”. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)

Oct <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:29</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:18</var> CEST Investigating - You may encounter several issues in Exact Online Fiscaal if your tenant is on the app2 environment, including but not limited to: -Opening or creating a return -Making changes in a return You can recognize whether you are on the App2 environment by the URL https://app2.fiscaalgemak.nl when you are logged in. We are investigating the issues and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)

Oct <var data-var='date'> 5</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> CEST Scheduled - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Bouw - Unplanned maintenance (NL/BE)

Oct <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> CEST Identified - You may receive an error message stating the certificate in Digipoort is expired when trying to send in your VAT and ICP statements from Exact Multivers and Boekhoud Gemak. We have identified the issue and are working on a solution. As soon as more information becomes available we will update this page. Our apologies for the inconvenience.

Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)

Oct <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> CEST Resolved - The issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>30</var>, <var data-var='time'>13:11</var> CEST Investigating - You may receive an error stating that the combination of your username and password is incorrect or your account is inactive when trying to login to Digipoort. You may also encounter issues when trying to submit a VAT or ICP statement to Digipoort. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)

Oct <var data-var='date'> 5</var>, <var data-var='time'>14:37</var> CEST Resolved - A fix has been implemented and the issue is resolved. Our apologies for the inconvenience. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> CEST Investigating - You may experience that modules are randomly closing and that login can be hindered. We are investigating these issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Venice - Degraded performance (BE)

Oct <var data-var='date'> 5</var>, <var data-var='time'>21:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> CEST Update - Unplanned maintenance will take place for Exact Online Bouw on Monday, 5 October, between 20:00 CEST and 20:30 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> CEST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CEST Investigating - You may experience degraded performance through various menu paths. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Bouw - Degraded performance through various menu paths (NL/BE)

Oct <var data-var='date'> 3</var>, <var data-var='time'>23:27</var> CEST Resolved - A fix has been implemented an App2 is available again. Our apologies for the inconvenience. Oct <var data-var='date'> 3</var>, <var data-var='time'>22:35</var> CEST Investigating - You will receive a white page when you login to App2 in Exact Online Fiscaal. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal - App2 is unavailable

Oct <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>10:27</var> CEST Scheduled - Exact Online Fiscaal and Jaarrekening will be undergoing scheduled maintenance on Saturday the 3th of October between 19:00 - 22:00 CEST. During this maintenance window, our systems will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.

Exact Online Fiscaal and Jaarrekening - Scheduled Maintenance on the 3th of October (NL)

Oct <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> CEST Resolved - A fix has been implemented and you can use the Support Agent again. Our apologies for the inconvenience. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:01</var> CEST Investigating - You wil receive an error message "Something went wrong. Please try again later." when using the Support Agent. We are currently investigating this issue and will update this page as soon as more information becomes available. Our appologies for the inconvenience.

All products - Support Agent unavailable (Global)

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> CEST Investigating - You may experience that no bank transactions are imported via your Rabobank bank link, although the bank link is active. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers Online / Exact Boekhoud Gemak - No transactions imported via Rabobank bank link (NL)

Sep <var data-var='date'>30</var>, <var data-var='time'>13:56</var> CEST Resolved - The issue has been fixed. Our apologies for the inconvenience. Sep <var data-var='date'>30</var>, <var data-var='time'>12:39</var> CEST Monitoring - A fix has been deployed. We are currently monitoring the situation. Sep <var data-var='date'>30</var>, <var data-var='time'>12:00</var> CEST Identified - The issue has been identified. Sep <var data-var='date'>30</var>, <var data-var='time'>11:33</var> CEST Investigating - You may encounter the message "De externe sessie moet vanwege een protocolfout (code 0x112f) worden beëindigd. Probeer of u opnieuw verbinding met de externe computer kunt maken." which will disconnect you from Venice. We are investigating the issue and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Venice - Remote session interrupted (BE)

Sep <var data-var='date'>30</var>, <var data-var='time'>11:21</var> CEST Resolved - This incident is resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>10:14</var> CEST Investigating - When logging in to Exact Proquro you may receive a error "504 Gateway time-out" error code. We are investigating the issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Proquro - Unable to login to Exact Proquro.

Sep <var data-var='date'>30</var>, <var data-var='time'>07:55</var> CEST Resolved - The issue has been resolved. Projects are no longer automatically linked to bank transactions. Our apologies for the inconvenience. Sep <var data-var='date'>24</var>, <var data-var='time'>15:02</var> CEST Investigating - You may experience that a project is linked to bank transactions and that these transactions are therefore incorrectly included in the project overview. As a workaround, you can manually remove the project number from the affected bank transaction. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Exact Online - Projects incorrectly linked to bank transactions (NL/BE)

Sep <var data-var='date'>29</var>, <var data-var='time'>10:37</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>29</var>, <var data-var='time'>10:13</var> CEST Monitoring - We have implemented a fix and we are monitoring the results. Sep <var data-var='date'>29</var>, <var data-var='time'>09:46</var> CEST Investigating - You may encounter the message 'Waiting' while performing various tasks including but not limited to: Retrieving Codabox statements, Sending invoices and generating various overviews. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - Message 'Waiting'  while performing various tasks (BE)

Sep <var data-var='date'>28</var>, <var data-var='time'>16:55</var> CEST Resolved - Rabobank has resolved the issue. You can create or renew an automatic bank link for Rabobank again without unexpected errors. Our apologies for inconvenience. Sep <var data-var='date'>24</var>, <var data-var='time'>16:41</var> CEST Identified - You may get an error when you create or renew an automatic bank link for Rabobank. Rabobank has identified the issue and is working on a solution. We will update this page once more information becomes available.

All Products - Issues when creating or renewing bank link for Rabobank (NL)

Sep <var data-var='date'>28</var>, <var data-var='time'>15:53</var> CEST Resolved - This issue has been resolved. It's possible to login again. If the issue persists, please clear your browser's cookies and cache. Our apologies for the inconvenience. Sep <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>08:56</var> CEST Investigating - You may experience issues when logging in to Exact Multivers Online and Exact Boekhoud Gemak. In Exact Multivers Online a white screen will appear. In Exact Boekhoud Gemak an error message will show stating "License expired" or "Exception has been thrown by an invocation". We are investigating the issues and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Multivers Online / Exact Boekhoud Gemak - Login issues Multivers Online and Exact Boekhoud Gemak (NL)

Sep <var data-var='date'>28</var>, <var data-var='time'>12:30</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>10:23</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>10:22</var> CEST Scheduled - We will be performing an important infrastructure update this morning between between 10:20 and 12:30 CEST to ensure the continued security, stability, and reliability of our platform. No downtime is expected; however, you may be prompted to sign in again during or after the update. Our apologies for any inconvenience this may cause.

Exact Cloud Service - Maintenance on 28 September (Global)

Sep <var data-var='date'>26</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>14:10</var> CEST Scheduled - To continue the security and reliability of our services, we will perform scheduled maintenance on our infrastructure supporting Exact Synergy and Exact Globe. As a result, several related services, including the Reseller Portal, Product Updater and parts of the Support Portal, will be unavailable on Saturday 26 September between 06:00 CET and 12:00 CET. During this period, these services cannot be accessed, and any processes that depend on them may also be temporarily affected, including but not limited to software and license updates. Support tickets can still be submitted through the Support Portal.

Exact Synergy / Exact Globe: Planned maintenance on Saturday 26th of September between 06:00 CET and 12:00 CET.

Sep <var data-var='date'>25</var>, <var data-var='time'>11:32</var> CEST Resolved - The issue has been resolved. Newly created payment files will be sent to the bank correctly. Please delete the rejected payment file and create a new one. Our apologies for the inconvenience. Sep <var data-var='date'>25</var>, <var data-var='time'>11:02</var> CEST Identified - You may notice that the generated payments files for ING via PSD2 are getting the status rejected. The issue has been identified and will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - ING PSD2 payment files are rejected (NL)

Sep <var data-var='date'>25</var>, <var data-var='time'>11:30</var> CEST Resolved - The issue has been resolved. The payment status in the bank files overview is displayed correctly again after payments have been processed via an automatic PSD2 bank link. Our apologies for the inconvenience. Sep <var data-var='date'>17</var>, <var data-var='time'>10:31</var> CEST Update - The issue has now also been resolved for ING customers. For ABN AMRO we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for ING, the issue has been resolved and the status column is updated. Sep <var data-var='date'>11</var>, <var data-var='time'>09:31</var> CEST Update - We are continuing to work on a solution for ING and ABN AMRO. As soon as more information becomes available we will update this page. Aug <var data-var='date'>13</var>, <var data-var='time'>16:47</var> CEST Update - We are continuing to work on a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>15:22</var> CEST Update - The issue has now been resolved for Rabobank customers. For other banks we are still working on a solution. For newly created payment files that need to be approved via an Exact PSD2 connection for Rabobank, the issue has been resolved and the status column is updated. Jul <var data-var='date'>10</var>, <var data-var='time'>13:48</var> CEST Update - We are continuing to work on a fix. Jul <var data-var='date'> 1</var>, <var data-var='time'>08:08</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>08:40</var> CEST Investigating - You may experience that the Status column in the Bank files overview is not updated after you have authorized a payment file via a PSD2 bank link. We are investigating this issue and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Bank links / PSD2 - Status column not updated after authorizing payment files via a PSD2 bank link (NL)

Sep <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CEST Resolved - This issue has been resolved. The status update will be visible automatically during the day or on Monday. Our apologies for the inconvenience. Sep <var data-var='date'>22</var>, <var data-var='time'>17:05</var> CEST Update - We are currently still in contact with the Tax Authorities. We will update this page as soon as more information becomes available. Sep <var data-var='date'>22</var>, <var data-var='time'>14:46</var> CEST Identified - You may not receive a status update (submitted or rejected) for an Income Tax Return submitted to the Tax Authorities via Exact Online Fiscaal due to a technical issue at the Tax Authorities. We are in contact with the Tax Authorities regarding this issue. We will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Response messages from the Tax Authorities for Income Tax Returns are not reaching our software (NL)

Sep <var data-var='date'>25</var>, <var data-var='time'>09:36</var> CEST Resolved - The issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>25</var>, <var data-var='time'>08:04</var> CEST Investigating - You may get an error ‘504 Gateway Time-out' when logging into Exact Online Fiscaal. We are investigating the issue. This page will be updated as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal en Jaarrekening- 504 Gateway Time-out when logging in (NL)

Sep <var data-var='date'>25</var>, <var data-var='time'>07:42</var> CEST Resolved - The issue has been resolved. Our apologies for the inconvenience. Sep <var data-var='date'>24</var>, <var data-var='time'>08:34</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>10:39</var> CEST Investigating - The implemented fix did not resolve the issue. We are investigating the issue. We will update this page once more information becomes available. Sep <var data-var='date'>17</var>, <var data-var='time'>08:14</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>11:18</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:21</var> CEST Investigating - You may experience issues when synchronizing the plan board in Exact Online with your Outlook agenda. This includes, but is not limited to a "Due incorrect login information it is not possible to send modifications to the personal agenda's of X employees. Due to technical issues it is not possible to send modifications to the personal agenda of X employees." error. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Is Exact System down?

Exact System status is PARTIAL OUTAGE

Components with issues

Lastest published events

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)

Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)

Exact System Services, Components and Regions

Recent Exact System events

Exact Cloud Services - Unable to reset password via the Password Reset Portal (Global)

Exact Online Fiscaal en Jaarrekening - Declarations and annual reports sent to clients via the collaboration module remain stuck at the status "Voorbereiden voor verzending" (NL)

Exact Online Fiscaal & Jaarrekening - Multiple issues in App2 environment (NL)

Exact Online Bouw - Unplanned maintenance (NL/BE)

Exact Multivers Online & Boekhoud Gemak - Digipoort certificate has expired (NL)

Exact Digipoort - Error message when trying to login to Digipoort or submit a VAT or ICP statement to Digipoort (NL)