May <var data-var='date'>22</var>, <var data-var='time'>15:05</var> CEST Resolved - This issue has been resolved. It is possible again to create a new contract for an existing employment. Our apologies for the inconvenience. May <var data-var='date'>20</var>, <var data-var='time'>10:12</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>11:04</var> CEST Investigating - You may get the error message 'contract cannot be created because there is an active payroll contract' while creating a new contract for an existing employment in Exact Officient when Exact Officient is linked to Exact Online Payroll. We are investigating this issue and this page will be updated as soon as more information is available. Our apologies for the inconvenience.

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

May <var data-var='date'>22</var>, <var data-var='time'>13:25</var> CEST Resolved - Copies of emails sent from Exact Online might not arrive in your inbox with the correct sender address. Upon investigation, it appears that this is due to the (partial) absence of SPF and/or DKIM settings. Together, these settings ensure that mail is considered safe and prevent it from being flagged as potential phishing or spam. Many domains are tightening their security measures. As a result, this issue may not have occurred previously. You can check in Exact Online whether your domain is configured correctly. To do this, go to [company name > master data > data management > email domains]. Click the [Show DNS records] hyperlink for the relevant domain and select Validate. More information can be found through our Support Agent. You must add the actual settings to your email domain (or have them added). Exact Online does not have access to this and therefore cannot make this change for you. This is only possible if you use your own domain. For public domains (such as Gmail and Hotmail), you cannot change the DKIM and SPF settings. Our apologies for the inconvenience. May <var data-var='date'>11</var>, <var data-var='time'>09:27</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> CEST Update - We are still investigating the increase in reports of emails being received in the spam folder. We strongly recommend you set up DKIM records on your own email domain to resolve this issue yourself. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can ask the Support Agent for further instructions to set up your DKIM records Apr <var data-var='date'>24</var>, <var data-var='time'>15:32</var> CEST Update - The issue that mails are sent with a delay has been resolved and mails are sent without a delay again. We are continuing to investigate the increase in reports of mails being received in spam folder. Apr <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CEST Update - We are still investigating the increase in reports of emails being received in the spam folder. In the meantime you can resolve the issue by setting up DKIM records on your mail server. You can view the DKIM configuration in Exact Online via [Company name > Master data > Data management > Email domains]. You can ask the Exact AI Assistent for further instructions to set up your DKIM records. Apr <var data-var='date'>23</var>, <var data-var='time'>16:44</var> CEST Investigating - You may currently experience that outgoing mails from Exact Online are delivered with a delay or end up in the spam folder of the receiver. We are currently investigating this issue. Our apologies for the inconvenience.

Exact Online - Outgoing mails may end up in spam folder (NL/BE)

May <var data-var='date'>21</var>, <var data-var='time'>10:07</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>08:17</var> CEST Monitoring - A fix has been implemented in Exact Globe+ release 507SP7. To apply the fix, execute the update again on Release 506SP7 or higher. We are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:27</var> CEST Investigating - When opening the overview “Finance, Entries, National e-invoice System (KSeF), Validate KSeF” a "Query timeout” window may appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

May <var data-var='date'>20</var>, <var data-var='time'>10:32</var> CEST Investigating - When using the setting 'Employment cost regulation: Settle employer payroll tax automatically / Pay off "First period next year" ', the amount of final charge is used incorrectly in the second (or subsequent) year. The amount of final charge already settled in last year is taken into account in the new amount. We are investigating this issue. To prevent incorrect final charges in the payroll tax declaration, disable the setting to automatically settle the final charge and add the correct value through [employees > payroll > final charges/tax reductions]. Our apologies for the inconvenience.

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

May <var data-var='date'>20</var>, <var data-var='time'>08:36</var> CEST Resolved - This issue is resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>08:56</var> CEST Investigating - In Exact Globe+ release 505 and 506 the message "Can't initialize: Report" can be shown when creating a Counts report. This report is created in the menu "Inventory, Warehouse management, Counts". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - When generating the report Counts an error "Can't initialize: Report" is shown.

May <var data-var='date'>20</var>, <var data-var='time'>08:35</var> CEST Resolved - This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience. May <var data-var='date'>11</var>, <var data-var='time'>11:53</var> CEST Identified - The issue has been identified and a fix is being prepared. May <var data-var='date'> 6</var>, <var data-var='time'>16:16</var> CEST Investigating - When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Object reference not set to an instance of an object" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - Polish legislation: "Object reference not set to an instance of an object" error message when downloading KSeF invoices.

May <var data-var='date'>20</var>, <var data-var='time'>08:32</var> CEST Resolved - This issue will be resolved in Exact Globe+ release 507SP8, available as of the 20th of May. Our apologies for the inconvenience. May <var data-var='date'> 8</var>, <var data-var='time'>10:01</var> CEST Investigating - When downloading E-Invoices in the menu "Finance, Entries, National e-Invoice System (KSeF), Incoming e-invoices" the error "Unable to cast object of type 'System.DBNull' to type 'System.String'" can appear. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - Polish legislation: "Unable to cast object of type 'System.DBNull' to type 'System.String'" error message when downloading KSeF invoices.

May <var data-var='date'>19</var>, <var data-var='time'>06:58</var> CEST Resolved - The issue has been resolved. It is possible again to send official returns to the tax authorities without facing unexpected errors. Our apologies for the inconvenience. May <var data-var='date'>15</var>, <var data-var='time'>12:50</var> CEST Investigating - You may experience that your VAT return is rejected by the Tax Authorities due to the validation error “The incoming message was signed with a token which was different from what used to encrypt the body. This was not expected”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Premium - VAT Return is rejected by the Tax Authorities with error message (NL)

May <var data-var='date'>18</var>, <var data-var='time'>16:36</var> CEST Resolved - This issue has been resolved. In order to successfully request the mandate, you need to initiate a new request. Please ensure that you set the mandate status to "nog aan vragen" before requesting the mandate. Our apologies for the inconvenience. May <var data-var='date'>18</var>, <var data-var='time'>14:23</var> CEST Identified - The issue has been identified. Due to a technical issue at Logius (Tax Authorities), the request or activation of a mandate is rejected with an error message. A fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>09:27</var> CEST Investigating - You may experience that the request or activation of a mandate is rejected with an error message. The error message you may receive is: “Het verzoek voldoet niet aan de koppelvlakspecificaties en kan hierdoor niet door Digipoort worden verwerkt...”. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Fiscaal – Mandate requests and activations are rejected (NL)

May <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CEST Resolved - The issue has been resolved. Non-deductible VAT percentages are filled in again for newly created entry proposals. For existing entry proposals and entries, the percentages need to be adjusted manually. Our apologies for the inconvenience. May <var data-var='date'>13</var>, <var data-var='time'>08:24</var> CEST Identified - You may experience that the Non-deductible VAT percentage of a G/L Account is not filled in in the entry line of an Entry proposal. The percentage will be filled in when you delete the entry line and add the entry line manually to the Entry proposal again. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Exact Online - Non-deductible VAT percentage is not filled in in Entry proposals (BE)

May <var data-var='date'>18</var>, <var data-var='time'>10:37</var> CEST Resolved - The issue has been resolved. It is possible again to download the payment file in the bank files screen. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>13:43</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 8</var>, <var data-var='time'>09:35</var> CEST Identified - The issue has been identified and a fix is being implemented. As a workaround, you can click on the subject of the bank file and download the XML file by clicking on the file name of the XML file. May <var data-var='date'> 7</var>, <var data-var='time'>15:54</var> CEST Investigating - You may currently experience that you are unable to download your bank files in the menu [Financial > Bank & Cash > Payments > Bank files] for bank links with exchange type 'Automatic'. We are investigating this change in behaviour. Our apologies for the inconvenience.

Exact Online - Unable to download bank files for bank links with exchange type 'Automatic' (NL/BE)

May <var data-var='date'>18</var>, <var data-var='time'>08:12</var> CEST Resolved - A fix has been implemented to Exact Globe Next Release 424SP46 as of the 18th of May 06:00 hours CET. To apply the fix, execute the update again to this releases. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>12:20</var> CEST Investigating - When processing an invoice run in Exact Globe Next, which includes a debtor from the DACH-region, an incorrect XML can be embedded in the invoice PDF for any subsequent invoices. As a temporarily workaround, invoices to the DACH region (Germany, Austria or Switzerland) can be processed in a separate run, without invoices from other countries. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe Next – Incorrect XML embedded in Invoice PDF after processing an invoice from the DACH-region.

May <var data-var='date'>15</var>, <var data-var='time'>12:44</var> CEST Resolved - This incident has been resolved. Our apologies for the inconvenience. May <var data-var='date'>13</var>, <var data-var='time'>16:05</var> CEST Investigating - You may receive currently not be able to log in to Exact Venice due to the error 'Connection to the remoteapp has been lost'. We are investigating this issue. When an update is available, we will inform you via this page. Our apologies for the inconvenience.

Exact Venice - Error message during login (BE)

May <var data-var='date'>20</var>, <var data-var='time'>10:13</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>15</var>, <var data-var='time'>09:37</var> CEST Identified - You may encounter an error message stating: "Base option 'X' not found for product index 1" when attempting to edit an item card. This message is purely visual and does not affect the item itself. Any changes made will still be saved successfully. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Exact Online - Error message when editing item card (NL)

May <var data-var='date'>15</var>, <var data-var='time'>08:23</var> CEST Resolved - A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. In Exact Globe Next Release 424SP46 the fix is available as of the 15th of May. To apply the fix, execute the update again to one of these releases. Our apologies for the inconvenience. May <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> CEST Monitoring - A fix has been implemented to Exact Globe+ Release 506SP7, available from the 4th May 2026. Apr <var data-var='date'>29</var>, <var data-var='time'>08:55</var> CEST Identified - The issue has been identified and a fix is being implemented. As a temporarily workaround, any second or additional account can be removed from Outlook. When only 1 Exchange account is linked in Outlook, emailing from Exact Globe+ and Exact Globe Next is possible again. Apr <var data-var='date'>24</var>, <var data-var='time'>12:05</var> CEST Investigating - When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed. This issue can occur in both Exact Globe+ and in Exact Globe Next for all releases. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ / Exact Globe Next -  When sending an email using the method “Outlook” an error "Exact.mailer, MS outlook: Can't send E-mail.” can be displayed.

May <var data-var='date'>13</var>, <var data-var='time'>08:58</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. May <var data-var='date'>13</var>, <var data-var='time'>08:27</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>12:34</var> CEST Identified - You may experience that you are not able to scroll and select attachments when linking attachments to an email. This issue affects all email types, such as emails for sales invoices, sales orders, quotations, purchase orders, et cetera. We have identified the issue and we are working on a solution. As a workaround, you can fill in the name of a specific attachment in the File name filter and click on Refresh. Once you have refreshed the page, you are able to reduce the page size of the pop-up window and this will make sure that you can select the desired attachments. Our apologies for the inconvenience.

Exact Online - Not able to select attachments when linking attachments to an email (Global)

May <var data-var='date'>13</var>, <var data-var='time'>08:56</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>16:12</var> CEST Identified - We have identified the issue and are working on a fix. May <var data-var='date'>12</var>, <var data-var='time'>13:51</var> CEST Investigating - You may receive the error "Sorry, something went wrong. An error has occurred on the server." when opening a Microsoft Office file, i.e. Word, Excel, PowerPoint etc. in SharePoint through either Werkprogramma or Samenwerken. You can open the relevant documents through SharePoint as a workaround. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online Werkprogramma/Samenwerken - Error when opening an Microsoft Office file in linked SharePoint (NL)

May <var data-var='date'>12</var>, <var data-var='time'>13:43</var> CEST Resolved - The issue has been resolved. You can generate the INTRASTAT return without the error "Document - Property 'Type' of business component 'DocumentAttachment' is invalid". Our apologies for the inconvenience. May <var data-var='date'> 7</var>, <var data-var='time'>08:42</var> CEST Identified - The issue has been identified and we are working on a fix. May <var data-var='date'> 6</var>, <var data-var='time'>15:26</var> CEST Investigating - You may experience that the error message "Document - Property 'Type' of business component 'DocumentAttachment' is invalid" is shown when creating an INTRASTAT Return. We are currently investigating the issue. Our apologies for the inconvenience.

Exact Online - Error when creating INTRASTAT Return (NL)

May <var data-var='date'>12</var>, <var data-var='time'>13:04</var> CEST Resolved - This issue has been resolved. Please note that the new bank account will be shown on newly created returns and that the bank account is not changed on already created returns. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>09:03</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> CEST Identified - You may notice that the old bank account of the Tax authorities is still shown in official return documents, such as the document of the VAT Return. This is only a visual issue and has no impact on the return files that you send out to the Tax authorities. We have identified the issue and we are working on a solution. Our apologies for the inconvenience.

Exact Online - Old bank account of the Tax authorities shown in official return documents (NL)

May <var data-var='date'>12</var>, <var data-var='time'>09:35</var> CEST Resolved - This issue has been resolved. Please note that you need to rebuild the overview first in order to see the correct To be completed transactions. You can rebuild the overview by clicking on the Tool icon/three dots on top of the screen and by clicking on Rebuild overview. Our apologies for the inconvenience. May <var data-var='date'>12</var>, <var data-var='time'>09:04</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>08:47</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> CEST Investigating - You may experience that Completed and To be completed transactions on the Direct debits batches to be matched G/L Account from previous Financial years are shown in the Statements | To be completed overview. Please refer to the status column to see if they are actually completed. We are currently investigating this issue. Our apologies for the inconvenience.

Exact Online - Completed and To be completed transactions from previous Financial years shown in Statements | To be completed overview (NL/BE)

May <var data-var='date'>12</var>, <var data-var='time'>08:23</var> CEST Resolved - This issue is resolved in Exact Globe+ Release 506SP7 as of 12th of May 08:00 Hours CET. To apply the fix, execute the update again on Release 506SP7. Our apologies for the inconvenience. May <var data-var='date'> 6</var>, <var data-var='time'>15:56</var> CEST Investigating - For Exact Globe+ release 506SP7 it is not possible to manually assign a KSeF reference to an entry in the menu "Finance, Entries, National e-Invoice System (KSeF), Validate KSeF". We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Globe+ - Polish legislation: KSeF number can not be assigned to manual entry .

May <var data-var='date'> 8</var>, <var data-var='time'>15:28</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. May <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>15:02</var> CEST Investigating - You may experience that you are not able to login into the Hosted Desktop and/or Synergy. We are investigating the issue. We will update this page once more information becomes available. Our apologies for the inconvenience.

Exact Cloud Services – Hosted Desktop and/or Synergy unavailable (Global)

May <var data-var='date'> 8</var>, <var data-var='time'>14:51</var> CEST Resolved - This issue has been resolved. Our apologies for the inconvenience. Apr <var data-var='date'>20</var>, <var data-var='time'>09:26</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>11:50</var> CEST Investigating - You may notice that the calculation of days and hours worked in week 14 is currently incorrect. This might also affect the calculation of other components, for example pension premiums. We are investigating this issue. Our apologies for the inconvenience.

Exact Online Payroll - Calculation days and hours worked in week 14 incorrect (NL)

May <var data-var='date'> 8</var>, <var data-var='time'>11:48</var> CEST Resolved - This issue has been resolved. You can create and edit clients again without receiving an error regarding the client group. Our apologies for the inconvenience. May <var data-var='date'> 8</var>, <var data-var='time'>10:03</var> CEST Investigating - You may experience the error "Mandatory: Client group" when creating or editing a client in practice management. When you try to fill in the mandatory field you receive the error "The data you are requesting cannot be found or you do not have sufficient rights to perform this operation. Please contact your administrator to have the correct rights assigned.". This issue only occurs in Practice management when you have the CRM link between Practice management and Exact Online Jaarrekening/Fiscaal. As a workaround you can disable the following setting to be able to create and/or edit clients: Company settings > Tab Accountant > Exact Online Jaarrekening/Fiscaal > Disable 'Mandatory CRM fields'. We are investigating this issue, and we will update this page as soon as more information becomes available. Our apologies for the inconvenience.

Exact Online - Mandatory field 'Client group' on client card cannot be filled (NL)

May <var data-var='date'> 6</var>, <var data-var='time'>11:14</var> CEST Resolved - The issue has been resolved. The Document Viewer of the Support Agent will display the requested information. Our apologies for the inconvenience. May <var data-var='date'> 6</var>, <var data-var='time'>10:32</var> CEST Investigating - You may currently experience that the Document Viewer of the Support Agent (Exact AI Assitant) isn't displaying the requested information. We are currently investigating the issue. Our apologies for the inconvenience.

Is Exact System down?

Exact System status is DEGRADED

Components with issues

Lastest published events

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Exact Online - Outgoing mails may end up in spam folder (NL/BE)

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

Exact System Services, Components and Regions

Recent Exact System events

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Exact Online - Outgoing mails may end up in spam folder (NL/BE)

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Exact Globe+ - When generating the report Counts an error "Can't initialize: Report" is shown.

Exact Globe+ - Polish legislation: "Object reference not set to an instance of an object" error message when downloading KSeF invoices.

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Is Exact System down?

Exact System status is DEGRADED

Components with issues

Lastest published events

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Exact Online - Outgoing mails may end up in spam folder (NL/BE)

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

Exact System Services, Components and Regions

Recent Exact System events

Exact Online Payroll & Officient - Error when creating a new contract for an existing employment (NL)

Exact Online - Outgoing mails may end up in spam folder (NL/BE)

Exact Globe + - Polish legislation: When opening the overview “Validate KSeF” a "Query timeout” window may appear.

Exact Online Payroll - Final charge employment cost regulation settled incorrectly (NL)

Exact Globe+ - When generating the report Counts an error "Can't initialize: Report" is shown.

Exact Globe+ - Polish legislation: "Object reference not set to an instance of an object" error message when downloading KSeF invoices.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!