Jul <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:15</var> EDT Investigating - We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

EverTrue Platform - Constituent Profile loading issues

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:40</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:01</var> EDT Investigating - We are currently investigating an issue that is preventing some constituent records from loading in the EverTrue platform. Some users may also be receiving "Ai email generation failed" errors on profiles. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

EverTrue Platform - Constituent Profile loading errors

May <var data-var='date'>11</var>, <var data-var='time'>13:18</var> EDT Resolved - This incident has been resolved! May <var data-var='date'>11</var>, <var data-var='time'>11:42</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Please perform a hard refresh (command+shift+R on Mac, CTRL + F5 on PC) and then try re-connecting your email accounts May <var data-var='date'>11</var>, <var data-var='time'>10:38</var> EDT Investigating - We are currently investigating an issue that is preventing users from being able to connect their email accounts in Signal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to genius@evertrue.com.

EverTrue: Signal Email connection errors

May <var data-var='date'> 8</var>, <var data-var='time'>11:36</var> EDT Resolved - This incident has been resolved! May <var data-var='date'> 7</var>, <var data-var='time'>12:40</var> EDT Monitoring - We’ve identified the root cause and deployed a fix, and we’re actively monitoring to ensure stability. Manual uploads should no longer generate server errors, and SFTP imports are expected to process normally. Import notifications are currently being tested. May <var data-var='date'> 7</var>, <var data-var='time'>11:12</var> EDT Investigating - We’re currently investigating an issue impacting some accounts where files uploaded via SFTP are not appearing in the EverTrue importer. Additionally, manually uploaded imports may return a server error, and import notifications are not being sent as expected. We apologize for the disruption and are actively working toward a resolution. Please reach out to genius@evertrue.com with any questions.

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

Apr <var data-var='date'>10</var>, <var data-var='time'>09:51</var> EDT Resolved - This incident has been resolved. Please reach out to genius@evertrue.com if you have any questions. Apr <var data-var='date'>10</var>, <var data-var='time'>09:34</var> EDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>10</var>, <var data-var='time'>09:34</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you continue to experience any issues with the app. Apr <var data-var='date'>10</var>, <var data-var='time'>09:00</var> EDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>10</var>, <var data-var='time'>08:48</var> EDT Identified - We have identified an issue that is preventing the EverTrue iOS from functioning as expected. We are working to resolve as quickly as possible. Please reach out to genius@evertrue.com if you have any questions. Please note android and web are not affected.

EverTrue iOS - mobile application not functioning as expected

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:09</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:31</var> EST Monitoring - A fix has been implemented. Previously stalled imports are now being processed. Due to the current backlog, processing may take some time, but we will continue monitoring progress. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:21</var> EST Update - We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com. Mar <var data-var='date'> 4</var>, <var data-var='time'>09:18</var> EST Update - We are investigating an issue that is causing Assignments files to fail at pre-processing. Other file types are not affected. If you have any questions, please reach out to genius@evertrue.com. Mar <var data-var='date'> 4</var>, <var data-var='time'>08:22</var> EST Investigating - We are investigating an issue that is causing some files to fail during pre-processing. We apologize for the issue and are working to resolve as quickly as possible. If you have any questions please reach out to genius@evertrue.com.

EverTrue Imports - Files Failing Pre-Processing

Feb <var data-var='date'>27</var>, <var data-var='time'>12:59</var> EST Resolved - All failed/stuck exports have been re-run. Please reach out to genius@evertrue.com for any further questions or concerns. Feb <var data-var='date'>27</var>, <var data-var='time'>12:23</var> EST Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC). Feb <var data-var='date'>27</var>, <var data-var='time'>10:48</var> EST Investigating - We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

Scheduled and manual EverTrue exports not generating as expected

Feb <var data-var='date'>25</var>, <var data-var='time'>10:13</var> EST Resolved - This incident has been resolved! If already logged in, please perform a hard refresh to ensure the fix is applied to your session (command+shift+R on Mac, CTRL + F5 on PC) Feb <var data-var='date'>25</var>, <var data-var='time'>09:33</var> EST Investigating - We are currently investigating an issue that is causing errors when sending emails through SIgnal. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to support@thankview.com.

EVERTRUE (SIGNAL EMAIL):  error on email sends

Feb <var data-var='date'>23</var>, <var data-var='time'>17:50</var> EST Resolved - A fix has been implemented & all exports that failed over the weekend were re-run & should be caught up now! Feb <var data-var='date'>23</var>, <var data-var='time'>14:18</var> EST Investigating - We are investigating an issue that prevented some scheduled exports from completing over the weekend. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

EverTrue/ScheduledExports: Scheduled exports not delivered

Feb <var data-var='date'>23</var>, <var data-var='time'>12:07</var> EST Resolved - This incident has been resolved. Please reach out to support@thankview.com if you have any questions. Feb <var data-var='date'>23</var>, <var data-var='time'>10:43</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to support@thankview.com if you continue to experience any issues. Feb <var data-var='date'>23</var>, <var data-var='time'>10:41</var> EST Identified - We have identified the cause of the issue and are working to resolve as quickly as possible. Please reach out to support@thankview.com if you have any questions. Feb <var data-var='date'>23</var>, <var data-var='time'>09:20</var> EST Investigating - We are currently investigating an issue that is causing some errors in video processing. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to support@thankview.com.

ThankView Platform - Video Processing Errors

Feb <var data-var='date'>10</var>, <var data-var='time'>17:59</var> EST Resolved - This incident has been resolved. If you have any questions or experience any issues, please reach out to support@thankview.com Feb <var data-var='date'>10</var>, <var data-var='time'>16:58</var> EST Monitoring - A fix has been implemented and we are monitoring the results. If you experience any issues with being unable to load the site, please reach out to support@thankview.com Feb <var data-var='date'>10</var>, <var data-var='time'>16:39</var> EST Identified - We have identified an issue that is preventing the ThankView platform from loading, and are working on a fix to resolve as quickly as possible. If you have any questions, please reach out to support@thankview.com.

ThankView Platform - Platform Outage

Feb <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>16:48</var> EST Scheduled - (Canada Based Customers Only) On Friday, February 6th at 8pm EST, the ThankView API will be undergoing scheduled maintenance. During this maintenance the ThankView API will be unavailable, however the platform will remain accessible and scheduled campaigns will be unaffected. If you have any questions please reach out to support@thankview.com

ThankView Platform (CA Customers Only) - Scheduled Maintenance Friday, February 6th 8pm EST

Feb <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>16:48</var> EST Scheduled - On Friday, February 6th at 8pm EST, the ThankView builder will be undergoing scheduled maintenance. During this maintenance the ThankView Envelope and Landing Page builder will be unavailable for users, however other areas of the platform will be accessible and this maintenance will not affect scheduled campaigns. If you have any questions please reach out to support@thankview.com.

ThankView Platform (All Customers) - Scheduled Maintenance Friday, February 6th 8pm EST

Jan <var data-var='date'>26</var>, <var data-var='time'>10:29</var> EST Resolved - This incident has been resolved! All Data Sync customers have had their syncs caught up and are syncing normally. Jan <var data-var='date'>23</var>, <var data-var='time'>12:07</var> EST Identified - Blackbaud is currently experiencing API service degradation so some Raiser's Edge customers may see a temporary delay in the data sync from Raisers Edge to EverTrue, impacting Constituent and Gift data. Once the service issue is resolved on Blackbaud's end, the Data Sync will automatically catch up any missed data. Blackbaud updates can be viewed here - https://status.blackbaud.com/

EverTrue Imports - Temporary import delays for data sync customers

Jan <var data-var='date'>14</var>, <var data-var='time'>15:22</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>16:22</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>09:46</var> EST Investigating - We are investigating an issue that is causing some automated imports to fail with this error code: Critical Error(s) Occurred:Error: Sorry, we ran into an internal error. Please try your import again. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

EverTrue Imports - Failures due to a critical error

Dec <var data-var='date'>15</var>, <var data-var='time'>15:01</var> EST Resolved - This incident is resolved. If you have any questions, please reach out to genius@evertrue.com Dec <var data-var='date'>15</var>, <var data-var='time'>13:16</var> EST Update - A fix has been implemented! Please perform a hard a refresh in the platform (command+shift+R on mac, CTRL +F5 on PC). We are continuing to monitor results for further issues. Dec <var data-var='date'>15</var>, <var data-var='time'>13:14</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to genius@evertrue.com if you continue to experience issues with loading constituent records. Dec <var data-var='date'>15</var>, <var data-var='time'>12:53</var> EST Identified - We have identified the issue and are working on a fix. If you have any questions, please reach out to genius@evertrue.com. Dec <var data-var='date'>15</var>, <var data-var='time'>12:51</var> EST Investigating - We are currently investigating an issue that is preventing constituent records from loading in the EverTrue platform. Some users may also be receiving server errors. We are working to resolve as quickly as possible and apologize for any inconvenience this may cause.

EverTrue Platform - Constituent Records Not Loading, Some Users Receiving Server Errors

Nov <var data-var='date'>17</var>, <var data-var='time'>14:56</var> EST Resolved - This incident has been resolved Nov <var data-var='date'>17</var>, <var data-var='time'>11:12</var> EST Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to genius@evertrue.com if you have any questions. Nov <var data-var='date'>17</var>, <var data-var='time'>10:51</var> EST Identified - We have identified an issue with the current fix and are working to resolve now. We apologize for the inconvenience and appreciate your patience as we work to fix. Nov <var data-var='date'>17</var>, <var data-var='time'>08:50</var> EST Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and appreciate your patience. Please reach out to genius@evertrue.com if you have any questions. Nov <var data-var='date'>17</var>, <var data-var='time'>08:36</var> EST Identified - The issue has been identified and we are working to implement a fix. Please reach out to genius@evertrue.com if you have any questions. Nov <var data-var='date'>17</var>, <var data-var='time'>08:22</var> EST Investigating - We are investigating an issue that prevented some scheduled exports from completing on 11/15, 11/16 and today. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to genius@evertrue.com

EverTrue/ScheduleD Exports - Scheduled Exports not Delivered

Nov <var data-var='date'>14</var>, <var data-var='time'>21:00</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>20:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>11:13</var> EST Scheduled - The ThankView platform will be undergoing scheduled maintenance on Friday, November 14th at 8:30PM ET. During this time, you may experience brief interruptions when accessing the platform. We appreciate your patience and understanding as we work to make the platform even better. Please reach out to support@thankview.com if you have any questions.

ThankView Platform - Scheduled Platform Maintenance Friday November 14, 2025

Oct <var data-var='date'> 6</var>, <var data-var='time'>12:57</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:23</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. We apologize for the issue and are working to deliver failed exports as quickly as possible. Please perform a hard refresh in your web browser before trying manual exports again (command+shift+R on Mac, CTRL+F5 on PC). Please reach out to genius@evertrue.com if you have any questions. Oct <var data-var='date'> 6</var>, <var data-var='time'>11:10</var> EDT Investigating - We are investigating an issue that prevented some scheduled and manual EverTrue exports to fail to generate. We apologize for the inconvenience and are working to resolve the issue. Please reach out to genius@evertrue.com if you have any questions.

Sep <var data-var='date'>29</var>, <var data-var='time'>20:49</var> EDT Resolved - The issue impacting ThankView's platform has been resolved, and functionality has returned to expected performance. We’re continuing to monitor the platform to ensure stability. If you have any questions, please reach out to support@thankview.com. . Sep <var data-var='date'>29</var>, <var data-var='time'>20:43</var> EDT Identified - We have identified the issue impacting the platform, which was causing latency and periods of inaccessibility. At this time, the platform is stabilizing, and we are actively monitoring performance to ensure continued reliability. We will continue to monitor closely and provide updates as needed. We anticipate a full return to normal functionality shortly. If you have any questions, please reach out to support@thankview.com. Sep <var data-var='date'>29</var>, <var data-var='time'>20:19</var> EDT Investigating - We are currently investigating an issue that is impacting the platform, including increased latency and periods where the site may be inaccessible. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. If you have any questions, please reach out to support@thankview.com.

ThankView Platform - Platform Latency

Sep <var data-var='date'> 4</var>, <var data-var='time'>21:30</var> EDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:04</var> EDT Scheduled - The ThankView platform will be undergoing maintenance on Thursday, September 4th at 8PM ET. During this maintenance users may see degraded platform performance or be unable to access the platform. Please reach out to support@thankview.com if you have any questions!

ThankView Platform - Scheduled Platform Maintenance Thursday, September 4th (8PM ET)

Sep <var data-var='date'> 3</var>, <var data-var='time'>16:13</var> EDT Resolved - This incident has been resolved. If you have any questions or experience any email campaign deliverability issues, please reach out to support@thankview.com. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. All affected campaigns should be resolved. Please reach out to support@thankview.com if you have any questions. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:44</var> EDT Identified - We have identified the issue and are implementing a fix. If you have any questions, please reach out to support@thankview.com Sep <var data-var='date'> 3</var>, <var data-var='time'>13:09</var> EDT Investigating - We are currently investigating an issue that is preventing some email campaigns from being sent in the ThankView platform. At this time, we ask that you please do not attempt to send email campaigns with 500 or more recipients as we troubleshoot the issue. We apologize for the inconvenience and are working to resolve as quickly as possible. If you have any questions, please reach out to support@thankview.com

ThankView Platform - Email Campaign Sending Issues

Aug <var data-var='date'>28</var>, <var data-var='time'>21:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>11:17</var> EDT Scheduled - The ThankView platform will be undergoing maintenance on Thursday, August 28th at 8PM ET. During this maintenance users may see degraded platform performance or be unable to access the platform. Please reach out to support@thankview.com if you have any questions!

ThankView Platform - Scheduled Platform Maintenance Thursday 8/28 8PM ET

Aug <var data-var='date'>26</var>, <var data-var='time'>21:30</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>13:16</var> EDT Scheduled - The ThankView platform will be undergoing maintenance on Tuesday, August 26th at 8PM ET. During this maintenance users may see degraded platform performance or be unable to access the platform. Please reach out to support@thankview.com if you have any questions!

ThankView Platform - Scheduled Platform Maintenance Tuesday, August 26 8PM ET

Aug <var data-var='date'>25</var>, <var data-var='time'>17:09</var> EDT Resolved - This incident has been resolved. If you have any questions, or experience issues with Signal Phone service, please reach out to genius@evertrue.com Aug <var data-var='date'>25</var>, <var data-var='time'>16:08</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Users may need to do a hard refresh in the browser before making calls again (command+shift+R on Mac, CTRL+F5 on PC). Aug <var data-var='date'>25</var>, <var data-var='time'>15:02</var> EDT Investigating - We are investigating an issue that is preventing Signal users from being able to make in-app telephone calls. Uers may receive a "The user denied the getUserMedia request" error messaging. We apologize for the inconvenience and are working to restore functionality as soon as possible. If you have any questions, please reach out to genius@evertrue.com

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Lastest published events

EverTrue Platform - Constituent Profile loading issues

EverTrue Platform - Constituent Profile loading errors

EverTrue: Signal Email connection errors

EverTrue Services, Components and Regions

Recent EverTrue events

EverTrue Platform - Constituent Profile loading issues

EverTrue Platform - Constituent Profile loading errors

EverTrue: Signal Email connection errors

EverTrue Imports - files uploaded via SFTP not appearing in ET importer

EverTrue iOS - mobile application not functioning as expected

EverTrue Imports - Files Failing Pre-Processing