THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>18:00</var> CEST &nbsp;-&nbsp; Oct <var data-var='date'>8</var>, <var data-var='time'>02:00</var> CEST Oct <var data-var='date'> 5</var>, <var data-var='time'>08:24</var> CEST Scheduled - Please be aware that on 07.10.2026, between 16:00 -&nbsp; 00:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected. Thank you for your patience and understanding.

[ESET PROTECT] planned maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>13:51</var> CEST Resolved - The issue has been confirmed resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:53</var> CEST Monitoring - A fix has been implemented and verified in the production environment. ESET PROTECT Hub should now be fully functional. We will continue to monitor the situation. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:20</var> CEST Investigating - ESET PROTECT Hub is experiencing major outage. Some functionality might not work as expected.

ESET PROTECT Hub outage

Oct <var data-var='date'> 1</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>09:01</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>11:04</var> CEST Scheduled - Please be aware that between 7:00 UTC on 29 September 2026 and 15:00 UTC on 1 October the new version of ESET Inspect will be released. The aggregated downtime will take up to 1 hours within the maintenance window. Customers will not be able to log in to the web console and send events to the server during upgrade. The maintenance is required in order to release version 3.2 of ESET Inspect Thank you for your patience and understanding.

[ESET Inspect] planned maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>10:06</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>10:27</var> CEST Monitoring - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation. Sep <var data-var='date'>28</var>, <var data-var='time'>10:26</var> CEST Update - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation. Sep <var data-var='date'>28</var>, <var data-var='time'>10:26</var> CEST Update - At this time, we have received only one report regarding this issue. While we initially considered the possibility of a broader impact, we have not received any additional reports suggesting a global issue. As there are currently no further reports, we are setting the status to Monitoring and will continue to monitor the situation. Sep <var data-var='date'>28</var>, <var data-var='time'>10:22</var> CEST Identified - Based on the information currently available, the issue appears to be isolated to a single customer, with no indications of a broader impact. Sep <var data-var='date'>25</var>, <var data-var='time'>01:08</var> CEST Investigating - Redirection to Microsoft for providing consent returns error: "Failed to create connector" We are investigating the issue.

ESET PROTECT's Integration with Microsoft services is not possible.

Sep <var data-var='date'>30</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>09:00</var> CEST Scheduled - Please be aware that on 30.9.2026, between 7:00 - 18:00 UTC, ESET MSP Administrator 2 will undergo a scheduled maintenance. The aggregated downtime time should add up to around 11 hours within the maintenance window. ESET MSP Administrator 2 operations related to customers and licenses will not be available, including renaming customers, modifying seat counts, renaming seats, deactivating seats, etc. Please note, that security protection will remain active without any impact. Thank you for your patience and understanding.

[ESET MSP Administrator] planned maintenance

Sep <var data-var='date'>30</var>, <var data-var='time'>15:39</var> CEST Completed - The scheduled maintenance has been cancelled. Sep <var data-var='date'>28</var>, <var data-var='time'>18:00</var> CEST Scheduled - Please be aware that on 01.10.2026, between 16:00 - 22:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected. Thank you for your patience and understanding.

Sep <var data-var='date'>30</var>, <var data-var='time'>11:12</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>18:37</var> CEST Monitoring - A fix has been implemented and verified in the production environment. All affected users should now be able to log in to their hybrid EBA/MSP accounts. The incident is currently in state of being monitored. Sep <var data-var='date'>28</var>, <var data-var='time'>17:23</var> CEST Identified - We have received multiple reports from customers who are unable to log in to their hybrid EBA/MSP accounts. The issue appears to be global, but affects only a very small percentage of users. Our development team is working on a fix.

Issue with logging in to hybrid EBA/MSP account

Sep <var data-var='date'>30</var>, <var data-var='time'>11:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>10:00</var> CEST Scheduled - Please be aware that on Wednesday, September 30, 2026, between 8:00 - 9:00 UTC, ESET MSP Administrator 2 API will undergo a scheduled maintenance. Customers will not be able to login and perform standard operations. The aggregated downtime time should less than 10 minutes within the maintenance window. Thank you for your patience and understanding.

Sep <var data-var='date'>29</var>, <var data-var='time'>20:14</var> CEST Investigating - This incident is under investigation

Some users may experience degraded ESET PROTECT web console performance

Sep <var data-var='date'>29</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>08:50</var> CEST Scheduled - Please be aware that on September 29, 2026, between 7:00 - 11:00 UTC+2, ESET Connect will undergo a scheduled maintenance. Customers should not be affected. There will be no downtime The maintenance is required in order to release the new version of the product. - switch to new EIC proxy Thank you for your patience and understanding.

[ESET Connect] planned maintenance

Sep <var data-var='date'>29</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>10:00</var> CEST Scheduled - Please be aware that on Tuesday, September 29 2026, between 08:00 -&nbsp; 10:00 UTC, ESET PROTECT Hub will undergo a scheduled maintenance. The release will be deployed during the scheduled maintenance window, and there will be no downtime. Thank you for your patience and understanding.

[ESET PROTECT Hub] planned maintenance

Sep <var data-var='date'>28</var>, <var data-var='time'>15:11</var> CEST Completed - The scheduled maintenance has been cancelled. Sep <var data-var='date'>24</var>, <var data-var='time'>18:00</var> CEST Scheduled - Please be aware that on 29.09.2026, between 16:00 -&nbsp;22:00 UTC, ESET PROTECT will undergo a scheduled maintenance in EU region. Customers will not be able to interact with devices in Computers screen. Other parts of ESET PROTECT where information related to computers is displayed may also be affected. Thank you for your patience and understanding.

Sep <var data-var='date'>28</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CEST Scheduled - Please be aware that on Monday September 28 2026, between 5:00-6:00 UTC, ESET Identity Service will undergo a scheduled maintenance. Customers will not be able to login. The aggregated downtime time should add up to 15 minutes within the maintenance window.&nbsp; Following ESET cloud security services will be unavailable: ESET Business Account ESET Connect ESET MSP Administrator 2 + API ESET PROTECT Hub ESET Cloud Office Security ESET PROTECT ESET Inspect ESET Secure Authentication Cloud ESET Threat Intelligence EDU Portal Thank you for your patience and understanding.

[ESET Identity Server Planned Maintenance]

Sep <var data-var='date'>25</var>, <var data-var='time'>12:58</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>12:58</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>13:02</var> CEST Scheduled - Scheduled Maintenance Notice Please be aware that between 24 September – 25 September, outside of business hours (local time), ADEON International, spol. s r. o.partner companies operating in CIS region will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub. During this transition window, affected ADEON International, spol. s r. o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them: • ESET Business Account • ESET MSP Administrator 2 • ESET Cloud Office Security • ESET PROTECT • ESET Inspect • ESET Threat Intelligence Important: This outage applies only to the impacted ADEON International, spol. s r. o.partner companies. Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected. Thank you for your patience and understanding.

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub] planned maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>18:27</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>18:27</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>18:34</var> CEST Scheduled - Scheduled Maintenance Notice Please be aware that between 23 September – 24 September, outside of business hours (local time), ESTC partner companies operating in South Korea will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub. During this transition window, affected ESTC companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them: • ESET Business Account • ESET MSP Administrator 2 • ESET Cloud Office Security • ESET PROTECT • ESET Inspect • ESET Threat Intelligence Important: This outage applies only to the impacted ESTC partner companies. Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected. Thank you for your patience and understanding.

Sep <var data-var='date'>24</var>, <var data-var='time'>16:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>16:14</var> CEST Scheduled - Please be aware that on September 24, 2026, between 6:00 - 14:00 UTC, ESET Connect will undergo a scheduled maintenance. Customers will not be able to use APIs. No service downtime is expected within the maintenance window. This maintenance is required to deploy bug fixes for the EPC 7.3 release. Thank you for your patience and understanding.

ESET Connect 3.13 HF1 release: EU + US + JPN + CA + DE

Sep <var data-var='date'>24</var>, <var data-var='time'>15:35</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>16:40</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>16:35</var> CEST Scheduled - Please be aware that between September 21 and September 24 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration. During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed. The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period. Thank you for your patience and understanding.

[ESET Business Account, ESET PROTECT Hub] planned maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>12:51</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>15:51</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>12:54</var> CEST Scheduled - Scheduled Maintenance Notice Please be aware that between 23 September – 24 September, outside of business hours (local time), Hi Computers Ltd partner companies operating in Bulgaria will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub. During this transition window, affected Hi Computers Ltd companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them: • ESET Business Account • ESET MSP Administrator 2 • ESET Cloud Office Security • ESET PROTECT • ESET Inspect • ESET Threat Intelligence Important: This outage applies only to the impacted Hi Computers Ltd partner companies. Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected. Thank you for your patience and understanding.

Sep <var data-var='date'>24</var>, <var data-var='time'>10:09</var> CEST Resolved - The previously reported slowdown affecting log processing in the US region for ESET PROTECT Cloud has been resolved. Processing of incoming logs has returned to normal operation. The Computers screen and dashboards are functioning correctly, and displayed data is now being updated as expected. We apologize for any inconvenience caused and appreciate your patience while the issue was being addressed. Sep <var data-var='date'>22</var>, <var data-var='time'>08:56</var> CEST Monitoring - The issue has been resolved and we continue to monitor the situation. Sep <var data-var='date'>21</var>, <var data-var='time'>20:55</var> CEST Investigating - We are currently experiencing delays in log processing in the US region for ESET PROTECT, affecting the Computers screen and dashboards. Access to the Computers screen and dashboards remains available; however, some displayed data may be outdated.

ESET PROTECT | Slowdown in log processing

Sep <var data-var='date'>23</var>, <var data-var='time'>12:07</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>15:07</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>12:14</var> CEST Scheduled - Scheduled Maintenance Notice Please be aware that between 22 September – 23 September, outside of business hours (local time), SI SPLET d.o.o. partner companies operating in Slovenia will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub. During this transition window, affected SI SPLET d.o.o. companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them: • ESET Business Account • ESET MSP Administrator 2 • ESET Cloud Office Security • ESET PROTECT • ESET Inspect • ESET Threat Intelligence Important: This outage applies only to the impacted SI SPLET d.o.o. partner companies. Please note that while access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected. Thank you for your patience and understanding.

[ESET Business Account, ESET MSP Administrator, ESET PROTECT Hub]

Sep <var data-var='date'>22</var>, <var data-var='time'>13:52</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>13:16</var> CEST Monitoring - The issue affecting sample processing in ESET LiveGuard has been resolved. File analysis and processing are operating normally again, and any backlog of pending submissions has been cleared. We continue to monitor the situation. Sep <var data-var='date'>21</var>, <var data-var='time'>08:09</var> CEST Investigating - ESET LiveGuard service is accepting the samples, but the processing is taking much longer. Customers can expect some delay in processing. We are investigating the issue.

LiveGuard delayed sample processing

Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>18:13</var> CEST Scheduled - Scheduled Maintenance Notice Please be aware that between 21 September – 22 September, outside of business hours (local time), 4Di Technologies Pty Ltd partner companies operating in East Africa will undergo a transition from ESET MSP Administrator (EMA) to ESET PROTECT Hub. During this transition window, affected 4Di Technologies companies will experience temporary outages in the following cloud consoles, and users will not be able to log in or perform any actions within them: • ESET Business Account • ESET MSP Administrator 2 • ESET Cloud Office Security • ESET PROTECT • ESET Inspect • ESET Threat Intelligence Important: This outage applies only to the impacted 4Di Technologies partner companies. Please note that access to these consoles will be unavailable during the maintenance, all customer cybersecurity services and protection will remain fully operational and unaffected. Thank you for your patience and understanding.

Sep <var data-var='date'>21</var>, <var data-var='time'>12:06</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>19:44</var> CEST Monitoring - ESET INSPECT instances are now accessible. We continue to monitor the service. Sep <var data-var='date'>18</var>, <var data-var='time'>14:31</var> CEST Investigating - We are continuing the investigation regarding the availability of certain ESET INSPECT instances. We will provide updates in due course. Sep <var data-var='date'>18</var>, <var data-var='time'>13:22</var> CEST Monitoring - A fix has been deployed and the affected INSPECT instances should now be accessible. We are continuing to monitor the service to ensure stability. Sep <var data-var='date'>18</var>, <var data-var='time'>12:20</var> CEST Investigating - We are aware of an issue regarding the availability of certain ESET INSPECT instances. We will provide further updates as more information becomes available.

ESET INSPECT Cloud instance is unavailable

Sep <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>09:20</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>09:19</var> CEST Scheduled - Please be aware that between September 14 and September 18 2026, selected customers will be transitioned from ESET Business Account (EBA) to ESET PROTECT Hub (EPH) as part of the ongoing platform migration. During the migration period, affected users may experience a brief interruption when accessing ESET Business Account. In some cases, users who are logged in during the migration may temporarily see a maintenance page while the transition is completed. The migration is designed to minimize disruption, and any temporary unavailability of ESET Business Account is expected to last only a few minutes. Security services and customer protection remain fully operational throughout the migration period. Thank you for your patience and understanding.

Sep <var data-var='date'>18</var>, <var data-var='time'>10:08</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>11:08</var> CEST Monitoring - The service should be restored in both regions. We continue to monitor the behavior. Sep <var data-var='date'>16</var>, <var data-var='time'>06:14</var> CEST Identified - US environment should not be affected anymore. Mail are processing without any delay. EU region still affected. Sep <var data-var='date'>15</var>, <var data-var='time'>21:39</var> CEST Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes. EU and US regions are affected. To mitigate the issue, the MailScanService was restarted on the SFC machines. The root cause of the issue has not yet been identified and is currently under investigation. Sep <var data-var='date'>15</var>, <var data-var='time'>10:12</var> CEST Monitoring - The scanning process has returned to normal operation. We will continue to monitor performance in case the issue reoccurs. Sep <var data-var='date'>15</var>, <var data-var='time'>10:06</var> CEST Identified - Scanning process had returned to normal operation. Sep <var data-var='date'>15</var>, <var data-var='time'>05:40</var> CEST Update - Scanning process had returned to normal operation. We'll monitor performance during work hours in case the issue reoccurs. Sep <var data-var='date'>14</var>, <var data-var='time'>21:29</var> CEST Investigating - We are currently experiencing a delay in MS Exchange Online email scanning that is estimated to 10-30 minutes. To mitigate the issue, the MailScanService was restarted on the SFC machines. We are currently waiting for the new TTL settings to take full effect and for the scanning process to return to normal operation. The root cause of the issue has not yet been identified and is currently under investigation.

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Lastest published events

ESET PROTECT Hub outage

[ESET Inspect] planned maintenance

ESET PROTECT's Integration with Microsoft services is not possible.

ESET Services, Components and Regions

Recent ESET events

[ESET PROTECT] planned maintenance

ESET PROTECT Hub outage

[ESET Inspect] planned maintenance

ESET PROTECT's Integration with Microsoft services is not possible.

[ESET MSP Administrator] planned maintenance

[ESET PROTECT] planned maintenance