THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> PDT Oct <var data-var='date'> 5</var>, <var data-var='time'>15:17</var> PDT Scheduled - Envoy will be performing scheduled maintenance on Sunday, October 11, 2026, from 8:00 to 10:00 p.m. PT. During this time, some services may be temporarily unavailable for customers within the EU instance. We apologize for any inconvenience and appreciate your patience. For any additional questions/concerns, please contact Customer Support via hi@envoy.com or your dedicated account management team.

10.11.2026 [EU] Envoy Scheduled Maintenance

Sep <var data-var='date'> 4</var>, <var data-var='time'>07:55</var> PDT Resolved - This issue has been resolved Sep <var data-var='date'> 4</var>, <var data-var='time'>07:06</var> PDT Monitoring - Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally. Sep <var data-var='date'> 4</var>, <var data-var='time'>05:17</var> PDT Identified - We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. Affected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. Our provider is actively investigating; we will post another update within the hour or sooner if anything changes. Sep <var data-var='date'> 4</var>, <var data-var='time'>05:14</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 4</var>, <var data-var='time'>05:13</var> PDT Investigating - We are currently investigating this issue.

Email notifications delayed for Microsoft-hosted recipients

Aug <var data-var='date'>27</var>, <var data-var='time'>13:32</var> PDT Resolved - Auto sign-in has been processing in real-time and has remained stable. This incident is resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>12:11</var> PDT Monitoring - We are seeing events catch up to real-time. Aug <var data-var='date'>27</var>, <var data-var='time'>10:48</var> PDT Identified - An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.

Temporary delay in auto sign-in processing

Jul <var data-var='date'>29</var>, <var data-var='time'>13:33</var> PDT Resolved - We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor. Jul <var data-var='date'>29</var>, <var data-var='time'>13:26</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>13:19</var> PDT Investigating - We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.

Dashboard pages layout Issue

Jul <var data-var='date'> 2</var>, <var data-var='time'>07:20</var> PDT Resolved - Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:04</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:03</var> PDT Investigating - We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

[07/02/2026] - Envoy Dashboard Unavailable

Jul <var data-var='date'> 2</var>, <var data-var='time'>07:19</var> PDT Resolved - Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:14</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>05:46</var> PDT Investigating - We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.

Email Delivery Outage

Jun <var data-var='date'>22</var>, <var data-var='time'>07:47</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>07:35</var> PDT Investigating - We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

Elevated errors on dashboard.envoy.com

Jun <var data-var='date'>11</var>, <var data-var='time'>08:00</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>07:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>06:51</var> PDT Investigating - We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via hi@envoy.com

[06/11/2026] - Envoy Dashboard Unavailable

May <var data-var='date'>12</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>15:54</var> PDT Scheduled - Envoy will be performing emergency maintenance today, May 12, 2026, from 8:00 to 9:00 p.m. PT. We anticipate some system disruption during this time. For any questions or concerns, please contact Envoy Customer Support via live chat or at hi@envoy.com

05.12.2026 Emergency Envoy Maintenance

May <var data-var='date'>11</var>, <var data-var='time'>11:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>11:02</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>11</var>, <var data-var='time'>10:35</var> PDT Investigating - We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via hi@envoy.com

[05-11-2026] Dashboard experiencing intermittent loading issues

May <var data-var='date'> 7</var>, <var data-var='time'>20:17</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>18:53</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 7</var>, <var data-var='time'>18:40</var> PDT Monitoring - The issue has been identified, and we’re seeing improvements across all product functionality. May <var data-var='date'> 7</var>, <var data-var='time'>18:16</var> PDT Investigating - We are currently looking into the issue to identify the root cause.

Envoy products are experiencing an outage

May <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>17</var>, <var data-var='time'>18:13</var> PDT Scheduled - Envoy will undergo scheduled maintenance on Friday, May 1 from 7:00–10:00 PM PT. We do anticipate some disruption to service during this window. If you have any questions or concerns, please contact Envoy Customer Support via the live chat messenger in your dashboard or at hi@envoy.com.

05.01.2026 Envoy Scheduled Maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>09:01</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>12</var>, <var data-var='time'>07:51</var> PDT Investigating - We are investigating issues impacting auto-sign in.

Issues with Auto Sign-in

Mar <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>16:59</var> PST Scheduled - Envoy will undergo scheduled maintenance on Friday, March 6 from 6:00–10:00 PM PT. We do not anticipate any disruption to service during this window. If you have any questions or concerns, please contact Envoy Customer Support via the live chat messenger in your dashboard or at hi@envoy.com.

03.06.2026 Envoy Scheduled Maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>22:56</var> PST Scheduled - Envoy will be performing scheduled maintenance on Friday, January 30, 2026, from 6:00 PM to 10:00 PM PT. This maintenance will impact both our U.S. and EU instances, and customers may experience temporary downtime during this window. If you have any questions or concerns, please contact Envoy Customer Support at hi@envoy.com or via the live chat messenger in the bottom-right corner of the Envoy dashboard.

01.30.2026 Envoy Scheduled Maintenance (EU/US)

Jan <var data-var='date'>28</var>, <var data-var='time'>14:32</var> PST Resolved - The issue has been resolved, and printer functionality has been stable with the new update. Jan <var data-var='date'>24</var>, <var data-var='time'>18:35</var> PST Monitoring - Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected. Jan <var data-var='date'>23</var>, <var data-var='time'>18:24</var> PST Update - We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information. Jan <var data-var='date'>23</var>, <var data-var='time'>15:07</var> PST Investigating - We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or hi@envoy.com!

1.23.2026 | Envoy Visitors - Device Connectivity issues

Jan <var data-var='date'>27</var>, <var data-var='time'>09:59</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>09:34</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>27</var>, <var data-var='time'>09:34</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>27</var>, <var data-var='time'>08:50</var> PST Investigating - We are currently investigating the issue.

[01/27/2026] - Performance Issues with Maps

Jan <var data-var='date'>27</var>, <var data-var='time'>08:00</var> PST Resolved - We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

Jan <var data-var='date'>26</var>, <var data-var='time'>09:59</var> PST Resolved - We are currently experiencing slower loading time with our <Feature/Page>. Our engineering team is currently investigating the root cause of the issue. Jan <var data-var='date'>26</var>, <var data-var='time'>08:56</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>26</var>, <var data-var='time'>08:55</var> PST Investigating - We are currently investigating this issue.

SMS Notification delayed

Jan <var data-var='date'>16</var>, <var data-var='time'>06:43</var> PST Resolved - The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational. Jan <var data-var='date'>16</var>, <var data-var='time'>05:43</var> PST Monitoring - A fix has been deployed, and room devices are gradually returning online. Jan <var data-var='date'>16</var>, <var data-var='time'>05:21</var> PST Identified - Team has identified the problem and is working on the solution. Jan <var data-var='date'>16</var>, <var data-var='time'>04:58</var> PST Investigating - We are currently investigating this issue.

Room tablets are experiencing an outage.

Jan <var data-var='date'>15</var>, <var data-var='time'>09:28</var> PST Resolved - Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

Envoy rooms are partially down

Jan <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'> 2</var>, <var data-var='time'>11:45</var> PST Monitoring - We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem. Jan <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'> 2</var>, <var data-var='time'>02:15</var> PST Investigating - We are currently investigating this issue.

Some Envoy Kiosk users are unable to print badges

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:32</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:19</var> PST Update - We are seeing the site recover to full operational status. We will continue monitoring. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:14</var> PST Monitoring - We are seeing some portions of the site recover. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:09</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:03</var> PST Investigating - We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

Elevated errors on accessing the Envoy site

Nov <var data-var='date'>17</var>, <var data-var='time'>08:24</var> PST Resolved - The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature. Nov <var data-var='date'>17</var>, <var data-var='time'>08:22</var> PST Identified - We have identified the issue and provided a fix. Nov <var data-var='date'>17</var>, <var data-var='time'>08:16</var> PST Investigating - We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

Slack integration for Envoy is experiencing an outage

Nov <var data-var='date'>14</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>14:54</var> PDT Scheduled - We’ve updated the maintenance window to Friday, November 14th, 2025, between 6:00 PM and 8:00 PM PST. During this period, services will be temporarily unavailable for all U.S.-based instances. Please note that U.K.-based instances will not be affected by this maintenance.

Is Envoy down?

Envoy status is UP

Lastest published events

10.11.2026 [EU] Envoy Scheduled Maintenance

Email notifications delayed for Microsoft-hosted recipients

Temporary delay in auto sign-in processing

Envoy Services, Components and Regions

Recent Envoy events

10.11.2026 [EU] Envoy Scheduled Maintenance

Email notifications delayed for Microsoft-hosted recipients

Temporary delay in auto sign-in processing

Dashboard pages layout Issue

[07/02/2026] - Envoy Dashboard Unavailable

Email Delivery Outage