THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> PDTMar <var data-var='date'>23</var>, <var data-var='time'>14:21</var> PDT Scheduled - Envoy will be undergoing scheduled maintenance on Sunday, April 12th from 8:00 - 10:00pm PT; we anticipate disruption to the dashboard during this time. For any questions or concerns, please contact Envoy Customer Support via the live chat messenger of your Envoy Dashboard or email at hi@envoy.com.

4.12.2026 Envoy Scheduled Maintenance

Mar <var data-var='date'>12</var>, <var data-var='time'>09:01</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>08:13</var> PDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>12</var>, <var data-var='time'>07:51</var> PDT Investigating - We are investigating issues impacting auto-sign in.

Issues with Auto Sign-in

Mar <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>16:59</var> PST Scheduled - Envoy will undergo scheduled maintenance on Friday, March 6 from 6:00–10:00 PM PT. We do not anticipate any disruption to service during this window. If you have any questions or concerns, please contact Envoy Customer Support via the live chat messenger in your dashboard or at hi@envoy.com.

03.06.2026 Envoy Scheduled Maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>22:56</var> PST Scheduled - Envoy will be performing scheduled maintenance on Friday, January 30, 2026, from 6:00 PM to 10:00 PM PT. This maintenance will impact both our U.S. and EU instances, and customers may experience temporary downtime during this window. If you have any questions or concerns, please contact Envoy Customer Support at hi@envoy.com or via the live chat messenger in the bottom-right corner of the Envoy dashboard.

01.30.2026 Envoy Scheduled Maintenance (EU/US)

Jan <var data-var='date'>28</var>, <var data-var='time'>14:32</var> PST Resolved - The issue has been resolved, and printer functionality has been stable with the new update.Jan <var data-var='date'>24</var>, <var data-var='time'>18:35</var> PST Monitoring - Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.Jan <var data-var='date'>23</var>, <var data-var='time'>18:24</var> PST Update - We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.Jan <var data-var='date'>23</var>, <var data-var='time'>15:07</var> PST Investigating - We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or hi@envoy.com!

1.23.2026 | Envoy Visitors - Device Connectivity issues

Jan <var data-var='date'>27</var>, <var data-var='time'>09:59</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>09:34</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>27</var>, <var data-var='time'>09:34</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>27</var>, <var data-var='time'>08:50</var> PST Investigating - We are currently investigating the issue.

[01/27/2026] - Performance Issues with Maps

Jan <var data-var='date'>27</var>, <var data-var='time'>08:00</var> PST Resolved - We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

Jan <var data-var='date'>26</var>, <var data-var='time'>09:59</var> PST Resolved - We are currently experiencing slower loading time with our <Feature/Page>. Our engineering team is currently investigating the root cause of the issue.Jan <var data-var='date'>26</var>, <var data-var='time'>08:56</var> PST Update - We are continuing to investigate this issue.Jan <var data-var='date'>26</var>, <var data-var='time'>08:55</var> PST Investigating - We are currently investigating this issue.

SMS Notification delayed

Jan <var data-var='date'>16</var>, <var data-var='time'>06:43</var> PST Resolved - The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.Jan <var data-var='date'>16</var>, <var data-var='time'>05:43</var> PST Monitoring - A fix has been deployed, and room devices are gradually returning online.Jan <var data-var='date'>16</var>, <var data-var='time'>05:21</var> PST Identified - Team has identified the problem and is working on the solution.Jan <var data-var='date'>16</var>, <var data-var='time'>04:58</var> PST Investigating - We are currently investigating this issue.

Room tablets are experiencing an outage.

Jan <var data-var='date'>15</var>, <var data-var='time'>09:28</var> PST Resolved - Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

Envoy rooms are partially down

Jan <var data-var='date'> 2</var>, <var data-var='time'>14:00</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 2</var>, <var data-var='time'>13:45</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'> 2</var>, <var data-var='time'>11:45</var> PST Monitoring - We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.Jan <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> PST Update - We are continuing to investigate this issue.Jan <var data-var='date'> 2</var>, <var data-var='time'>02:15</var> PST Investigating - We are currently investigating this issue.

Some Envoy Kiosk users are unable to print badges

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:32</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:19</var> PST Update - We are seeing the site recover to full operational status. We will continue monitoring.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:14</var> PST Monitoring - We are seeing some portions of the site recover.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:09</var> PST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 5</var>, <var data-var='time'>01:03</var> PST Investigating - We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

Elevated errors on accessing the Envoy site

Nov <var data-var='date'>17</var>, <var data-var='time'>08:24</var> PST Resolved - The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.Nov <var data-var='date'>17</var>, <var data-var='time'>08:22</var> PST Identified - We have identified the issue and provided a fix.Nov <var data-var='date'>17</var>, <var data-var='time'>08:16</var> PST Investigating - We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

Slack integration for Envoy is experiencing an outage

Nov <var data-var='date'>14</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>24</var>, <var data-var='time'>14:54</var> PDT Scheduled - We’ve updated the maintenance window to Friday, November 14th, 2025, between 6:00 PM and 8:00 PM PST. During this period, services will be temporarily unavailable for all U.S.-based instances. Please note that U.K.-based instances will not be affected by this maintenance.

11.14.2025 [US] Envoy Scheduled Maintenance

Nov <var data-var='date'>13</var>, <var data-var='time'>19:39</var> PST Resolved - The issue with rooms devices has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>19:38</var> PST Monitoring - We’ve deployed a fix and are monitoring for all devices to fully recover.Nov <var data-var='date'>13</var>, <var data-var='time'>19:36</var> PST Identified - We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.Nov <var data-var='date'>13</var>, <var data-var='time'>19:27</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>19:15</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>19:15</var> PST Investigating - We are currently investigating the issue.

Envoy rooms devices are having an outage

Nov <var data-var='date'>10</var>, <var data-var='time'>06:09</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>10</var>, <var data-var='time'>06:08</var> PST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>10</var>, <var data-var='time'>06:02</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>10</var>, <var data-var='time'>06:02</var> PST Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>10</var>, <var data-var='time'>02:40</var> PST Investigating - We are currently investigating this issue.

Envoy Print failing to start

Nov <var data-var='date'> 3</var>, <var data-var='time'>09:30</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'> 3</var>, <var data-var='time'>08:15</var> PST Investigating - We are currently experiencing issues with our email service, causing host email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via hi@envoy.com.

Email notifications are not being sent

Oct <var data-var='date'>29</var>, <var data-var='time'>14:45</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>14:40</var> PDT Update - This issue was successfully resolved at 2:40 PM PDT.Oct <var data-var='date'>29</var>, <var data-var='time'>13:58</var> PDT Monitoring - The Envoy Visitors Kiosk app is once again available for download from the App Store.Oct <var data-var='date'>29</var>, <var data-var='time'>03:58</var> PDT Investigating - We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via hi@envoy.com.

[10-29-2025] Unable to sign in visitors via dashboard

Oct <var data-var='date'>27</var>, <var data-var='time'>10:05</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>09:41</var> PDT Investigating - We are currently experiencing issues with our email service, causing email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via hi@envoy.com.

Oct <var data-var='date'>20</var>, <var data-var='time'>14:56</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>14:10</var> PDT Monitoring - Our services are up and running and should be fully functional. We’re continuing to monitor the situation closely.Oct <var data-var='date'>20</var>, <var data-var='time'>12:12</var> PDT Update - Most of our AWS services are recovering, but we’re still encountering network issues caused problems in the AWS US-EAST-1 Region. The Envoy dashboard continues to be partially unavailable.Oct <var data-var='date'>20</var>, <var data-var='time'>10:18</var> PDT Identified - Due to limited AWS resource availability, the Envoy dashboard is taking longer than expected to load.Oct <var data-var='date'>20</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently impacted by an ongoing AWS outage affecting the ability to launch new compute instances. At this time, no Envoy systems are fully down, but some services are might be significantly slower than usual due to limited available compute capacity. Our engineering team is actively working on mitigations and workarounds to improve performance even while AWS continues to experience issues.

Overall performance degradation due to AWS outage

Oct <var data-var='date'>20</var>, <var data-var='time'>06:50</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PDT Investigating - We are currently investigating this issue.

Users are not able to export Visitor logs and access Analytics on the Envoy Dashboard

Oct <var data-var='date'>20</var>, <var data-var='time'>02:39</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>02:34</var> PDT Monitoring - A fix has been implemented and we are monitoring results.Oct <var data-var='date'>20</var>, <var data-var='time'>00:53</var> PDT Update - Envoy in-chat support and https://help.envoy.com are both affected by the incident.Oct <var data-var='date'>20</var>, <var data-var='time'>00:39</var> PDT Investigating - We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.

Elevated error rates due to AWS outage

Oct <var data-var='date'>16</var>, <var data-var='time'>10:09</var> PDT Resolved - The email service is restoredOct <var data-var='date'>16</var>, <var data-var='time'>09:55</var> PDT Investigating - We are currently experiencing issues with our email service, causing email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via hi@envoy.com.

Oct <var data-var='date'>14</var>, <var data-var='time'>20:03</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>14</var>, <var data-var='time'>19:51</var> PDT Monitoring - We identified an issue that caused some room tablets to go offline and display a blank screen for a brief period. The tablets should now be fully operational. If a tablet screen remains blank, please power cycle the device to restore functionality. We apologize for the inconvenience and appreciate your patience while we resolved this issue.

[10/14/2025] - Rooms tablets offline and showing blank screen

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> PDT Resolved - Envoy experienced an issue on Oct 1, 2025 where customers were unable to access the Envoy Dashboard and Envoy Mobile App. This incident opened Oct 1, 2025 at 6:38 PM PT and was resolved as of 6:45PM PT.

Is Envoy down?

Envoy status is UP

Lastest published events

4.12.2026 Envoy Scheduled Maintenance

Issues with Auto Sign-in

03.06.2026 Envoy Scheduled Maintenance

Envoy Services, Components and Regions

Recent Envoy events

4.12.2026 Envoy Scheduled Maintenance

Issues with Auto Sign-in

03.06.2026 Envoy Scheduled Maintenance

01.30.2026 Envoy Scheduled Maintenance (EU/US)

1.23.2026 | Envoy Visitors - Device Connectivity issues

[01/27/2026] - Performance Issues with Maps

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Is Envoy down?

Envoy status is UP

Lastest published events

4.12.2026 Envoy Scheduled Maintenance

Issues with Auto Sign-in

03.06.2026 Envoy Scheduled Maintenance

Envoy Services, Components and Regions

Recent Envoy events

4.12.2026 Envoy Scheduled Maintenance

Issues with Auto Sign-in

03.06.2026 Envoy Scheduled Maintenance

01.30.2026 Envoy Scheduled Maintenance (EU/US)

1.23.2026 | Envoy Visitors - Device Connectivity issues

[01/27/2026] - Performance Issues with Maps

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5 monitors included!