Aug <var data-var='date'>26</var>, <var data-var='time'>09:20</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>07:14</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>07:10</var> UTC Scheduled - Maintenance is currently underway for Enjin Beam. Beam claims are temporarily unavailable during this period. Further updates will be provided once maintenance is complete.

Enjin Beam Maintenance

Aug <var data-var='date'>20</var>, <var data-var='time'>09:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>09:30</var> UTC Investigating - Beam claims are temporarily unavailable at this time. Users may be unable to claim Beams during this period. The issue is currently being investigated, and further updates will be provided as more information becomes available.

Beam Claims Temporarily Unavailable

May <var data-var='date'>29</var>, <var data-var='time'>09:14</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>17:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>17:01</var> UTC Scheduled - Token migration claims through Enjin Wallet have been temporarily disabled. Users may be unable to complete token migration claims during this period. Maintenance activities are currently ongoing.

Token Migration Ongoing Maintenance

May <var data-var='date'>18</var>, <var data-var='time'>16:35</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Verifying - Enjin Relaychain was upgraded successfully. We are now verifying the compatibility with the remaining components. May <var data-var='date'>18</var>, <var data-var='time'>16:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>08:29</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the ‘Kallang’ runtime upgrade. The Kallang upgrade advances the Enjin Relaychain to v1.7.0. Full details are available here: https://enjin.io/blog/enjin-blockchain-kallang-upgrade These changes have been live on Canary Testnet since April 15, 2026. Maintenance Window (Mainnet): Start: May 18, 16:00 UTC — Relaychain at block #15,543,000 End: May 18, 17:00 UTC Impact: During the upgrade, the chain may temporarily reject extrinsics. Please wait until the maintenance is completed before submitting new extrinsics. Node Operators: Update node clients to the latest released version to remain compatible with the new runtime. Upgrade guide is available here: https://docs.enjin.io/docs/relaychain-nodes#upgrading

Enjin Blockchain 'Kallang' Relaychain Upgrade

May <var data-var='date'>12</var>, <var data-var='time'>17:50</var> UTC Completed - The maintenance has concluded and Enjin Connect is back operational. May <var data-var='date'>12</var>, <var data-var='time'>17:49</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>12</var>, <var data-var='time'>13:02</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>12</var>, <var data-var='time'>13:00</var> UTC Scheduled - We are currently performing maintenance on Enjin Connect.

Enjin Connect Maintenance

Dec <var data-var='date'>10</var>, <var data-var='time'>18:52</var> UTC Completed - Enjin Matrixchain has been upgraded successfully, completing the Sentosa mainnet upgrade. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:48</var> UTC Update - Enjin Relaychain has been upgraded successfully. Dec <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>14:34</var> UTC Update - Enjin Blockchain “Sentosa” Mainnet Upgrade – rescheduled Enjin Blockchain maintenance for the Sentosa runtime upgrade has been rescheduled by 24 hours to allow for additional validation and coordination with infrastructure partners and node operators. During final pre deployment checks, we observed a non-critical behaviour in certain infrastructure configurations. To ensure a smooth rollout for the entire network, we are moving the Mainnet upgrade window to the times below. New Maintenance Window: Enjin Relaychain Start: Dec 9, 16:30 UTC (approx. block 7,732,995) Enjin Matrixchain Start: Dec 9, 16:45 UTC (approx. block 7,732,995) End: Dec 9, 17:00 UTC Impact: During the upgrade, the chain may reject extrinsics. Please wait until completion before submitting new extrinsics. Node Operators: Please ensure your node clients are updated to the latest released versions compatible with the new runtimes (Relaychain v1.6.0 and Matrixchain v1.3.0) and complete any final checks ahead of the new window. The Enjin Blockchain is currently operating normally and user funds and assets are safe. Nov <var data-var='date'> 8</var>, <var data-var='time'>07:30</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the ‘Sentosa’ runtime upgrade. The Sentosa upgrade advances the Enjin Relaychain to v1.6.0 and the Enjin Matrixchain to v1.3.0. Full details here: https://enjin.io/blog/enjin-blockchain-sentosa-upgrade These changes have been live on Canary Testnet since October 27, 2025. Maintenance Window (Mainnet): Start: Dec 8, 16:30 UTC — Relaychain block 13,229,687 (tentative); Matrixchain block 7,734,855 (tentative) End: Dec 8, 16:45 UTC Impact: During the upgrade, the chain may reject extrinsics. Please wait until completion before submitting new extrinsics. Node Operators: Update your node clients to the latest released versions to remain compatible with the new runtimes (Relaychain v1.6.0, Matrixchain v1.3.0). Refer to the upgrade/run guides: Enjin Relaychain: https://docs.enjin.io/docs/relaychain-nodes#upgrading Enjin Matrixchain: https://docs.enjin.io/docs/matrixchain-nodes#upgrading

Enjin Blockchain 'Sentosa' Mainnet Upgrade

Dec <var data-var='date'> 2</var>, <var data-var='time'>08:12</var> UTC Resolved - The ENJ/EFI token claims functionality has now been re-enabled. Nov <var data-var='date'>25</var>, <var data-var='time'>07:58</var> UTC Investigating - The ENJ/EFI token claims are temporarily suspended while the team investigates a potential issue affecting the process. This pause is precautionary and ensure the safety and integrity of user transactions. The investigation is underway and updates will be shared as soon as more information is available. Thank you for your patience and understanding.

ENJ/EFI Token Claim Processing Temporarily Unavailable

Oct <var data-var='date'>27</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>27</var>, <var data-var='time'>08:00</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the “Sentosa” runtime upgrade. This release advances the Enjin Relaychain to v1.6.0 and the Enjin Matrixchain to v1.3.0. Full details are available here: https://enjin.io/blog/enjin-blockchain-sentosa-upgrade These changes will roll out to the Canary Testnet first to provide a safe environment for testing and to give integrators time to update their systems. Maintenance Window (Canary Testnet): Start: Oct 27, 16:00 UTC — Relaychain block 13,054,949; Matrixchain block 8,215,650 End: Oct 27, 16:15 UTC Impact: During the upgrade, the chain may reject extrinsics. Please wait until the upgrade completes before submitting new extrinsics. Node Operators: Update your node clients to the latest released versions to remain compatible with the new runtimes (Relaychain v1.6.0, Matrixchain v1.3.0). Refer to the upgrade guides: Enjin Relaychain: https://docs.enjin.io/docs/relaychain-nodes#upgrading Enjin Matrixchain: https://docs.enjin.io/docs/matrixchain-nodes#upgrading

Enjin Blockchain 'Sentosa' Testnet Upgrade

Sep <var data-var='date'>11</var>, <var data-var='time'>07:17</var> UTC Resolved - A distributed denial-of-service (DDoS) attack targeting Enjin Platform Cloud was observed earlier and appears to have caused the intermittent availability issues. Enjin Platform Cloud's behavior appears normal at this time: login and API requests are succeeding. Further investigation into the earlier DDoS-related disruptions is ongoing, and mitigations will be applied as needed. Sep <var data-var='date'>11</var>, <var data-var='time'>02:54</var> UTC Investigating - Enjin Platform Cloud is experiencing intermittent “Server Error” responses and some sign-in attempts are failing or timing out. Affected functionality includes API requests and login. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.

Enjin Platform Cloud: Intermittent Server Errors

Sep <var data-var='date'> 2</var>, <var data-var='time'>06:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>04:07</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>03:51</var> UTC Investigating - Metadata Service is currently unavailable and returning errors on NFT.io and in the Enjin Wallet app, including the Staking interface. The technical team is investigating the cause and working to restore normal functionality. Apologies for the disruption.

Metadata Service Outage Impacting NFT.io and Enjin Wallet

Aug <var data-var='date'>20</var>, <var data-var='time'>15:45</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>15:44</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>03:07</var> UTC Investigating - An issue is preventing the Pool Overview screen in Enjin Wallet from loading for some mobile users. The technical team is currently investigating the cause and working to restore normal functionality. Apologies for the disruption.

Degraded access to Staking – Pool Overview in Enjin Wallet

Aug <var data-var='date'> 7</var>, <var data-var='time'>06:21</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>03:41</var> UTC Monitoring - Access to the documentation portal at https://docs.enjin.io has been restored. The technical team is currently monitoring the service to ensure continued stability. Aug <var data-var='date'> 7</var>, <var data-var='time'>02:41</var> UTC Investigating - The documentation portal at https://docs.enjin.io is currently inaccessible. The technical team has been alerted and is actively investigating the issue to restore service as soon as possible.

Documentation Site Outage

Jul <var data-var='date'> 1</var>, <var data-var='time'>04:57</var> UTC Completed - The in-app swap feature remains unavailable as we continue to review regulatory requirements. Swaps will return once compliance is confirmed. For any questions, feel free to reach out to support@enjin.io. Jun <var data-var='date'>30</var>, <var data-var='time'>15:59</var> UTC Scheduled - Effective July 1, Enjin Wallet is suspending its in-app swap feature on all platforms while we review new regulations. All other wallet functions remain fully available. Swaps will return once compliance is confirmed. For questions, please reach out to support@enjin.io.

Enjin Wallet: Temporary Suspension of In-App Swaps

Jun <var data-var='date'>16</var>, <var data-var='time'>08:18</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>01:06</var> UTC Investigating - We are aware of an issue causing incorrect ENJ values to be displayed to users staking with Enjin Wallet. The team is working on a fix. Please be aware the issue is only visual, and on-chain balance is not affected.

ENJ Staking Balance Display Bug (On-Chain Balances Unaffected)

May <var data-var='date'>27</var>, <var data-var='time'>16:52</var> UTC Resolved - This incident has been resolved. Please make sure you’ve downloaded the latest version of the app from the Google Play Store. May <var data-var='date'>27</var>, <var data-var='time'>12:54</var> UTC Investigating - We’re aware of an issue where the Enjin Wallet Android app may crash after connecting to a dApp via WalletConnect. The technical team is actively investigating the cause and working on a fix. Thank you for your patience.

Android App Crash After Connecting to WalletConnect

May <var data-var='date'>15</var>, <var data-var='time'>17:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>17:20</var> UTC Identified - Matrixchain transactions are failing when attempting to send ENJ via the wallet. Relaychain transactions are unaffected.

Wallet Issue: Unable to Send ENJ on Matrixchain

May <var data-var='date'> 6</var>, <var data-var='time'>01:53</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>09:22</var> UTC Update - Enjin is actively tracking pertinent developments concerning this incident. Mar <var data-var='date'>25</var>, <var data-var='time'>08:08</var> UTC Update - Enjin is continuously monitoring relevant updates for this incident. Mar <var data-var='date'>17</var>, <var data-var='time'>08:23</var> UTC Monitoring - OKX DEX, which powers the swap feature in the Enjin Wallet app, has temporarily suspended its decentralized exchange aggregator. This decision follows ongoing regulatory reviews in the European Union (EU) regarding security measures to prevent misuse. As a result, the swap feature in Enjin Wallet will be temporarily unavailable until OKX DEX completes its review and reinstates operations. We appreciate your patience and understanding.

Temporary Suspension of Swap Feature in Enjin Wallet

Apr <var data-var='date'>20</var>, <var data-var='time'>13:33</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>11:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>20</var>, <var data-var='time'>09:26</var> UTC Identified - Users may encounter errors when performing Enjin Matrixchain transactions on Enjin Wallet due to a technical issue that has been identified. Apologies for the inconveniences as the team works to resolve this accordingly.

Matrixchain Transactions Issues on Enjin Wallet

Mar <var data-var='date'>25</var>, <var data-var='time'>15:42</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>14:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>12:34</var> UTC Identified - We are aware and actively working to resolve an issue where certain assets cannot be purchased on the NFT.io Marketplace.

Unable to Purchase Certain Assets

Mar <var data-var='date'>25</var>, <var data-var='time'>10:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>09:11</var> UTC Monitoring - A fix has been implemented, and results are being monitored. New Beam claims should now be successful. However, there may be delays in receiving items from previous claims. Your patience is appreciated. Mar <var data-var='date'>25</var>, <var data-var='time'>08:17</var> UTC Investigating - A technical issue with Beams is currently being investigated. As a result, assets or NFTs claimed through Beams may not be received while the issue is being resolved. Apologies for the inconvenience.

Issue on claiming Beams

Mar <var data-var='date'>24</var>, <var data-var='time'>19:45</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>18:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>12:41</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the 'Bugis' runtime upgrade. The Bugis upgrade will advance the runtime of Enjin Matrixchain to version 1.2.0. Complete release notes here: https://enjin.io/changelogs/bugis Maintenance Window: Start: Mar 24, 18:45 UTC End: Mar 24, 19:45 UTC Impact: - Extrinsics may be rejected during the upgrade process. Users are advised to wait for the upgrade to complete before attempting to submit new extrinsics. - The Enjin Wallet will disable Enjin Matrixchain transactions during the mainnet upgrades to Matrixchain 1.2.0, for an anticipated period of 1 hour. - NFT.io will be placed in maintenance mode during the Enjin Matrixchain upgrade to 1.2.0 for a period of approximately 1 hour. Node Operators: Update your node clients to the latest released version in order to be compatible with the new runtime. Enjin Matrixchain: https://docs.enjin.io/docs/matrixchain-nodes#upgrading

Enjin Blockchain 'Bugis' Matrixchain Upgrade

Feb <var data-var='date'>27</var>, <var data-var='time'>02:21</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>00:01</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the 'Bugis' runtime upgrade. The Bugis upgrade will advance the runtime of Enjin Matrixchain to version 1.2.0. Complete release notes here: https://enjin.io/changelogs/bugis. The changes will initially be deployed to the Canary Testnet, providing developers and users with a controlled environment to interact with the updates and giving developers sufficient time to update their integrations. Maintenance Window: Start: Feb 26, 16:00 UTC (block 4724701) End: Feb 26, 16:15 UTC Impact: - During the upgrade process, the chain may reject extrinsics. Users are advised to wait for the upgrade to complete before attempting to submit new extrinsics. Node Operators: Update your node clients to the latest released version in order to be compatible with the new runtime. Enjin Matrixchain: https://docs.enjin.io/docs/matrixchain-nodes#upgrading

Enjin Testnet 'Bugis' Matrixchain Upgrade

Feb <var data-var='date'>24</var>, <var data-var='time'>19:26</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>19:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>24</var>, <var data-var='time'>16:28</var> UTC Investigating - Enjin Matrixchain is experiencing issues with block production. We are currently investigating. Enjin Relaychain NOT affected.

Enjin Matrixchain Block Production

Feb <var data-var='date'>24</var>, <var data-var='time'>16:05</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>12:41</var> UTC Scheduled - Enjin Blockchain is scheduled for maintenance in preparation for the 'Bugis' runtime upgrade. The Bugis upgrade will advance the runtime of Enjin Relaychain to version 1.5.0. Complete release notes here: https://enjin.io/changelogs/bugis Maintenance Window: Start: Feb 24, 16:00 UTC End: Feb 24, 16:05 UTC Impact: - Extrinsics may be rejected during the upgrade process. Users are advised to wait for the upgrade to complete before attempting to submit new extrinsics. - The Enjin Wallet will disable Enjin Relaychain transactions during the mainnet upgrade to Relaychain 1.5.0 for an anticipated period of 5 minutes. Node Operators: Update your node clients to the latest released version in order to be compatible with the new runtime. Enjin Relaychain: https://docs.enjin.io/docs/relaychain-nodes#upgrading

Enjin Blockchain 'Bugis' Relaychain Upgrade

Feb <var data-var='date'>17</var>, <var data-var='time'>08:51</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>07:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>17</var>, <var data-var='time'>00:29</var> UTC Identified - The issue has recurred and currently being coordinated with pertinent service providers. Feb <var data-var='date'>15</var>, <var data-var='time'>08:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>15</var>, <var data-var='time'>01:55</var> UTC Identified - Due to a technical issue, users may experience errors when viewing their BTC balance and transaction history on the Enjin Wallet app. Rest assured, all funds remain safe, and the technical team is actively working to resolve the display issue. Your patience and understanding are greatly appreciated.

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Beam Claims Temporarily Unavailable

Token Migration Ongoing Maintenance

Enjin Blockchain 'Kallang' Relaychain Upgrade

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Enjin Blockchain 'Sentosa' Mainnet Upgrade