May <var data-var='date'> 1</var>, <var data-var='time'>13:15</var> UTC Resolved - This incident has been resolved. Full performance has been restored after a momentary disruption of approximately 10 minutes. May <var data-var='date'> 1</var>, <var data-var='time'>12:52</var> UTC Investigating - We're currently aware of an issue impacting load times in our UK Trading Programs environment. We will provide updates as soon as we can.

UK Live disruption

May <var data-var='date'>28</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved by Microsoft. We will continue to monitor the situation over the next hour. May <var data-var='date'>28</var>, <var data-var='time'>10:40</var> UTC Update - Microsoft have identified the issue, and are working on potential mitigation paths. May <var data-var='date'>28</var>, <var data-var='time'>10:37</var> UTC Identified - We are aware of a Microsoft Azure outage that is preventing calculations in the Claims app from running. The Claims app itself is still accessible.

Claims calculations non-functional

May <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC Resolved - We've now resolved this issue and PDFs will load as appropriate. We're continuing to put measures in place to prevent this from happening again. May <var data-var='date'>28</var>, <var data-var='time'>08:39</var> UTC Investigating - We are aware of an issue affecting Trading Program PDF generation. 'Summary' views of a Trading Programs are currently unavailable. We will provide updates here.

Trading Program PDF/Summary pages unavailable

Jan <var data-var='date'>18</var>, <var data-var='time'>09:07</var> UTC Resolved - We have identified that an issue occurred with our file transfer software at 9.45pm (UTC-5) on Wednesday 17th January. As of 04.04am (UTC-5) on Thursday 18th January, we have now resolved the issue and restored SFTP access in the US Live environment. We are currently investigating the impact this incident has had on imports that were sent during the period. Jan <var data-var='date'>18</var>, <var data-var='time'>08:45</var> UTC Investigating - We are aware of an issue with SFTP access in the US Live environment. We are currently investigating.

US region SFTP unavailable

Sep <var data-var='date'>12</var>, <var data-var='time'>14:21</var> UTC Resolved - This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 09:20 and 10:19 (ET). Sep <var data-var='date'>12</var>, <var data-var='time'>13:49</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>12</var>, <var data-var='time'>13:48</var> UTC Investigating - Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

Partial Trading Programs outage

Jun <var data-var='date'>10</var>, <var data-var='time'>18:49</var> UTC Resolved - The connectivity and performance issues have been resolved and all systems are functioning normally. Jun <var data-var='date'>10</var>, <var data-var='time'>12:17</var> UTC Monitoring - Microsoft has applied some fixes and we are seeing connectivity and performance returning to normal levels. We are continuing to monitor the situation. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:47</var> UTC Update - Our current working theory is that a replication process is preventing writes to the database. The configuration of this is managed by Microsoft, and we're working with them to identify a fix for the root cause. In the meantime, we're investigating other approaches to work around the underlying issue. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:45</var> UTC Investigating - We're aware of a performance issue affecting many UK users of the Enable platform and have a team of Engineers working to resolve this with urgency.

Performance issue affecting UK customers

May <var data-var='date'>23</var>, <var data-var='time'>11:14</var> UTC Resolved - This incident has been resolved and Trading Programs is now accessible again. May <var data-var='date'>23</var>, <var data-var='time'>10:48</var> UTC Investigating - We are currently aware of an issue with Trading Programs UK. We are investigating and will post updates as soon as we can.

Trading Programs inaccessible

Apr <var data-var='date'>26</var>, <var data-var='time'>11:53</var> UTC Resolved - A number of key areas of the platform were inaccessible, for a period of approximately 20 minutes, between 11:53 and 12:11

Partial Trading programs outage

Apr <var data-var='date'>12</var>, <var data-var='time'>08:55</var> UTC Resolved - Enable experienced a temporary outage in the UK Live environment, for a period of 30 minutes, between 9:55 am and 10:25 am.

Feb <var data-var='date'>17</var>, <var data-var='time'>09:28</var> UTC Resolved - This incident has been resolved. We apologize for the inconvenience. Feb <var data-var='date'>17</var>, <var data-var='time'>09:08</var> UTC Investigating - Customers whose channels are hosted in UK Live are currently experiencing an outage in the Trading Programs application. We are investigating this as a priority.

Dec <var data-var='date'>13</var>, <var data-var='time'>16:21</var> UTC Resolved - This incident has been resolved. The incident primarily affected the saving of program lines, and the running of reports, between approximately 15:00 and 16:10 (GMT). Dec <var data-var='date'>13</var>, <var data-var='time'>15:13</var> UTC Investigating - Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

Nov <var data-var='date'>17</var>, <var data-var='time'>10:30</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>08:46</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>08:33</var> UTC Investigating - Some actions within the Trading Programs application are currently unavailable. We are aware of this, and are investigating with the highest priority.

Nov <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> UTC Resolved - Between 10:19 and 11:23, the entire Enable platform experienced unexpected performance-related issues. This resulted in some periods of unavailability.

Is Enable down?

Enable status is UP

Lastest published events

UK Live disruption

Claims calculations non-functional

Trading Program PDF/Summary pages unavailable

Enable Services, Components and Regions

Recent Enable events

UK Live disruption

Claims calculations non-functional

Trading Program PDF/Summary pages unavailable

US region SFTP unavailable

Partial Trading Programs outage

Performance issue affecting UK customers