THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> UTC Sep <var data-var='date'>30</var>, <var data-var='time'>08:05</var> UTC Scheduled - We will perform standard maintenance on our OpenVPN servers across all regions. During the maintenance window, OpenVPN clients will be temporarily disconnected, and connectivity to endpoint devices via OpenVPN will be interrupted. Overall mobile data connectivity will not be affected and will remain available throughout the maintenance.

OpenVPN Service Maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>14:13</var> UTC Resolved - Dear emnify Customers, This incident has been resolved, and we can confirm a steady recovery after close monitoring. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Oct <var data-var='date'> 2</var>, <var data-var='time'>13:42</var> UTC Monitoring - Dear emnify Customers, Between 12:00 and 12:45 UTC today, a small subset of devices may have experienced issues opening new data sessions. The errors have been mitigated, and we are closely monitoring the recovery. Further updates to follow shortly. Kind regards, emnify Support Team

Service Degradation - Data connectivity

Sep <var data-var='date'>28</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>16:53</var> UTC Scheduled - We will perform scheduled maintenance on our Query Engine infrastructure (previously the Data Warehouse). During this maintenance window, there may be temporary disruptions to services, including access to the portal dashboard, embedded reports, and stats-related API queries. Our engineering team will closely monitor the maintenance activities. Should you require any assistance during this time, please don't hesitate to reach out to our Customer Support team via support.emnify.com.

Query Engine Maintenance

Sep <var data-var='date'>16</var>, <var data-var='time'>14:44</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Sep <var data-var='date'>16</var>, <var data-var='time'>14:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>14:09</var> UTC Identified - The issue has been identified, and a fix is being implemented. Further updates will follow shortly. Sep <var data-var='date'>16</var>, <var data-var='time'>14:05</var> UTC Investigating - Dear emnify Customers, We are currently investigating an issue with OpenVPN that affects users who use an application token for authentication. All new connections made after 0900 UTC may be affected. We are working on a mitigation, and further updates will follow shortly. Kind regards, emnify Support Team

Service Degradation - OpenVPN issues

Sep <var data-var='date'>13</var>, <var data-var='time'>18:19</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>16:14</var> UTC Update - The issue has since been resolved, and access to O2 and EE UK is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Sep <var data-var='date'>13</var>, <var data-var='time'>14:55</var> UTC Monitoring - We are continuing to closely monitor the recovery. More updates to follow shortly. Sep <var data-var='date'>13</var>, <var data-var='time'>14:26</var> UTC Identified - Dear emnify Customers, We have confirmed the issue to have impacted O2 and EE UK. As of writing, our validation tests are now showing positive results and our monitoring graphs indicates traffic recovery. We will keep a close monitoring while we work with our partners in identifying the root cause. Further updates to follow. Kind regards, emnify Support Team Sep <var data-var='date'>13</var>, <var data-var='time'>12:04</var> UTC Investigating - We are currently investigating a service degradation affecting connectivity on some UK mobile networks. Our teams are working to identify the cause and assess the impact. We will provide further updates as soon as more information becomes available.

Service degradation - O2 and EE UK networks

Sep <var data-var='date'>11</var>, <var data-var='time'>05:55</var> UTC Resolved - Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved Sep <var data-var='date'>11</var>, <var data-var='time'>04:40</var> UTC Monitoring - Remediation measures have been applied, and events are now being processed normally. Due to the number of events pending processing, it may take some time for all events to be fully processed and displayed in the emnify Portal and via Data Streamer. We are monitoring the recovery until processing has fully caught up. Sep <var data-var='date'>11</var>, <var data-var='time'>04:33</var> UTC Identified - We have identified the cause of the degradation affecting event processing. Our team is currently working on remediation. We will provide another update as soon as event processing starts recovering. Sep <var data-var='date'>11</var>, <var data-var='time'>04:30</var> UTC Investigating - We are currently investigating a degradation affecting event processing. As a result, events may be delayed or not displayed as expected in the emnify Portal and via Data Streamer. We will provide further updates as more information becomes available

Events display issues in the emnify Portal and Data Streamer

Sep <var data-var='date'>10</var>, <var data-var='time'>12:37</var> UTC Resolved - Event processing has fully recovered, and events are now being displayed as expected in the emnify Portal and via Data Streamer. The incident has been resolved Sep <var data-var='date'>10</var>, <var data-var='time'>12:12</var> UTC Monitoring - All remediation measures have been applied, and event processing is recovering. Some events are still being processed and may not yet be displayed as expected in the emnify Portal or via Data Streamer. We expect processing to fully catch up within approximately 20 minutes and will continue monitoring the recovery. Sep <var data-var='date'>10</var>, <var data-var='time'>12:06</var> UTC Identified - We have identified the cause of the issue affecting the display of events in the emnify Portal and via Data Streamer. Our team is currently remediating the issue. We will provide another update once the issue has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently investigating an issue that may cause events to be displayed incorrectly or not appear as expected in the emnify Portal and via Data Streamer. We will provide further updates as more information becomes available.

Sep <var data-var='date'> 9</var>, <var data-var='time'>16:33</var> UTC Resolved - The issue affecting the search functionality in the emnify portal has been resolved. Search functionality and endpoint status information are now operating as expected. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:51</var> UTC Update - The implemented fix remains under monitoring. During this period, the status of some endpoints may have been displayed incorrectly in the emnify portal. This was related to the ongoing recovery of the affected functionality and did not necessarily reflect the actual connectivity status of the endpoints. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:35</var> UTC Monitoring - A fix has been implemented for the issue affecting the search functionality in the emnify portal. We are currently monitoring the service to confirm that search functionality remains stable. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:33</var> UTC Identified - The issue affecting the search functionality in the emnify portal has been identified. Our teams are currently working on a fix to restore normal functionality. We will provide a further update once the fix has been implemented. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:25</var> UTC Investigating - We are currently investigating an issue affecting the search functionality in the emnify portal. Users may experience difficulties when searching for information within the portal. Our teams are investigating the root cause and working to restore normal functionality. We will provide further updates as soon as more information becomes available.

Portal search functionality degradation

Sep <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> UTC Resolved - Dear emnify Customers, This incident has been resolved, and we can confirm a steady recovery after close monitoring. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Sep <var data-var='date'> 7</var>, <var data-var='time'>12:52</var> UTC Investigating - Dear emnify Customers, Between 11:20 and 12:10 UTC, some customers may have experienced intermittent data connectivity. It has already been mitigated, and we are closely monitoring the recovery. Further updates to follow shortly. Kind regards, emnify Support Team

Service degradation with data connectivity

Aug <var data-var='date'> 3</var>, <var data-var='time'>12:37</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. The recovery process has been completed, and the temporary restriction on report filters has also been removed. Both current and historical data are now available in the affected reports in the emnify portal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>16:09</var> UTC Monitoring - Dear emnify Customers, Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal. While we continue restoring historical data, report filters are temporarily limited to the current month. Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>13:26</var> UTC Identified - Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>13:15</var> UTC Investigating - Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Data Usage Statistics

Aug <var data-var='date'> 1</var>, <var data-var='time'>10:22</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Aug <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> UTC Monitoring - Dear emnify Customers, Starting at 09:00 UTC today, an authentication service temporarily affected new OpenVPN connections across all regions, as well as logins to the emnify portal. This lasted approximately 40 minutes. Existing VPN connections remained active throughout. During this period, customers may have experienced temporary limitations when establishing new OpenVPN connections or logging in to the portal. A fix has been applied, and all services are now available globally. We are continuing to monitor the platform closely to ensure ongoing stability. Kind regards, emnify Support Team

Service Degradation - OpenVPN Connections and Portal Access

Jul <var data-var='date'>30</var>, <var data-var='time'>14:48</var> UTC Resolved - Dear emnify Customers, Network tests toward Cellcom are now passing, indicating that connectivity has been restored. As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. Kind regards, emnify Support Team Jul <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> UTC Update - Dear emnify Customers, Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery. At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts. We will continue to monitor the situation closely and share the next update as soon as there are significant developments. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>18:25</var> UTC Identified - Dear emnify Customers, Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service. Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>09:18</var> UTC Update - Dear emnify Customers, Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea. We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service. We will continue to post updates as we learn more. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>08:11</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - Guinea (Orange, Cellcom, MTN)

Jul <var data-var='date'>27</var>, <var data-var='time'>13:19</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>11:24</var> UTC Monitoring - Dear emnify Customers, The affected signaling carriers and network operators have resolved the issue within their networks. Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels. We will continue to monitor traffic closely to ensure ongoing stability. Kind regards, emnify Support Team Jul <var data-var='date'>26</var>, <var data-var='time'>17:28</var> UTC Update - Dear emnify Customers, Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. Colombia Peru Puerto Rico Costa Rica Guatemala El Salvador Panama Honduras We are continuously working with our roaming partners and signaling carriers towards a solution. We will keep you posted with more updates. Jul <var data-var='date'>25</var>, <var data-var='time'>03:30</var> UTC Update - Dear emnify Customers, The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links. We are validating with more tests and working closely with operators and signaling carriers. We will keep you posted with more updates. Jul <var data-var='date'>24</var>, <var data-var='time'>19:06</var> UTC Identified - We continue to chase updates on the two affected networks and a signaling carrier. More updates to follow shortly. Jul <var data-var='date'>24</var>, <var data-var='time'>18:02</var> UTC Update - After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. We have already reached out to this operator to check the issue further. Further updates to follow. Jul <var data-var='date'>24</var>, <var data-var='time'>12:47</var> UTC Update - Dear emnify Customers, We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts. In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar. We will continue to monitor the situation and provide another update as soon as more information becomes available. Kind regards, emnify Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>12:32</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - operators in the LATAM region

Jul <var data-var='date'>22</var>, <var data-var='time'>07:45</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>14:44</var> UTC Scheduled - We will be performing scheduled maintenance on our Data Warehouse infrastructure. During this maintenance window, there may be temporary disruptions to services, including access to the portal dashboard, embedded reports, and API queries. The portal will remain available; however, loading service policies may take longer than usual. Our engineering team will closely monitor the maintenance activities. Should you require any assistance during this time, please don't hesitate to reach out to our Customer Support team via support.emnify.com.

Data Warehouse Maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>11:19</var> UTC Scheduled - We will be performing emergency maintenance on our Data Warehouse infrastructure to ensure the continued stability, performance, and reliability of our data services. During this maintenance window, there may be temporary disruptions affecting access to Portal dashboards, embedded reports, and API queries that rely on Data Warehouse data. The Portal and connectivity services will remain available and will not be affected by this maintenance. Our engineering team will closely monitor the maintenance throughout the maintenance window to minimize any impact and ensure a smooth recovery. If you require assistance during this time, please contact our Customer Support team via support.emnify.com.

Emergency Maintenance: Data Warehouse Infrastructure

Jul <var data-var='date'>10</var>, <var data-var='time'>19:12</var> UTC Resolved - The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC Identified - We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly. Jul <var data-var='date'>10</var>, <var data-var='time'>17:12</var> UTC Investigating - Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

Issues with Portal authentication

Jun <var data-var='date'>30</var>, <var data-var='time'>18:42</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>18:05</var> UTC Monitoring - Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>17:43</var> UTC Investigating - Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - Device Quota Management

Jun <var data-var='date'>26</var>, <var data-var='time'>20:44</var> UTC Resolved - This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center. Jun <var data-var='date'>26</var>, <var data-var='time'>20:23</var> UTC Monitoring - We have applied a fix we are seeing positive results. We will closely monitor the situation. Jun <var data-var='date'>26</var>, <var data-var='time'>20:09</var> UTC Identified - We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further. Jun <var data-var='date'>26</var>, <var data-var='time'>19:58</var> UTC Investigating - Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

Issues with data limit enforcement

Jun <var data-var='date'>23</var>, <var data-var='time'>13:54</var> UTC Resolved - The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> UTC Monitoring - Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly. Jun <var data-var='date'>23</var>, <var data-var='time'>12:49</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Vodafone Germany

Jun <var data-var='date'>21</var>, <var data-var='time'>07:11</var> UTC Resolved - This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues. Jun <var data-var='date'>21</var>, <var data-var='time'>01:02</var> UTC Monitoring - Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely. Jun <var data-var='date'>20</var>, <var data-var='time'>22:50</var> UTC Identified - We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon. Jun <var data-var='date'>20</var>, <var data-var='time'>22:35</var> UTC Investigating - Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

Degraded Performance – Embedded Dashboards & Stats API

Jun <var data-var='date'>18</var>, <var data-var='time'>16:02</var> UTC Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team. Jun <var data-var='date'>18</var>, <var data-var='time'>15:26</var> UTC Monitoring - Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>13:18</var> UTC Identified - We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available. Jun <var data-var='date'>18</var>, <var data-var='time'>12:55</var> UTC Investigating - Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

Service degradation - EE (UK)

Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>09:08</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-west-1 region on June 17, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the eu-west-1 region Download and replace your existing configuration file Once the certificate update has been completed in eu-west-1, older client configurations will no longer be able to connect to OpenVPN in this region. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

[eu-west-1] Update your OpenVPN configuration

Jun <var data-var='date'>17</var>, <var data-var='time'>08:35</var> UTC Resolved - As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. May <var data-var='date'>11</var>, <var data-var='time'>16:01</var> UTC Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>15:24</var> UTC Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

Service degradation - MTN (Guinea-Bissau)

Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>07:47</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the us-east-1 region on June 16, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the us-east-1 region Download and replace your existing configuration file Once the certificate update has been completed in us-east-1, older client configurations will no longer be able to connect to OpenVPN in this region. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

[us-east-1] Update your OpenVPN configuration

Jun <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>10:05</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the ca-central-1 and eu-central-1 regions on June 11, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in these regions, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the relevant region (ca-central-1 and/or eu-central-1) Download and replace your existing configuration file Once the certificate update has been completed in these regions, older client configurations will no longer be able to connect to OpenVPN. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

Is emnify down?

emnify status is UP

Lastest published events

Service Degradation - Data connectivity

Query Engine Maintenance

Service Degradation - OpenVPN issues

emnify Services, Components and Regions

Recent emnify events

OpenVPN Service Maintenance

Service Degradation - Data connectivity

Query Engine Maintenance

Service Degradation - OpenVPN issues

Service degradation - O2 and EE UK networks

Events display issues in the emnify Portal and Data Streamer