May <var data-var='date'>20</var>, <var data-var='time'>17:05</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team May <var data-var='date'>20</var>, <var data-var='time'>16:15</var> UTC Monitoring - Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Identified - Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>07:33</var> UTC Update - Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>07:18</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Lonestar (Liberia)

May <var data-var='date'>14</var>, <var data-var='time'>21:16</var> UTC Resolved - This incident has been resolved May <var data-var='date'>14</var>, <var data-var='time'>20:29</var> UTC Monitoring - Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability. May <var data-var='date'>14</var>, <var data-var='time'>18:10</var> UTC Identified - We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>18:02</var> UTC Investigating - We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

Service degradation - Play (Poland)

May <var data-var='date'>11</var>, <var data-var='time'>16:01</var> UTC Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>15:24</var> UTC Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

Service degradation - MTN (Guinea-Bissau)

May <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> UTC Scheduled - As part of our ongoing security maintenance, we are renewing the security certificates used for OpenVPN Cloud Connect. This requires a brief service interruption and an update to your OpenVPN client configuration. Please note that device connectivity will not be affected during this process. ---- What is happening On May 11, 2026, we will deploy updated security certificates to all OpenVPN regions. During this maintenance window, OpenVPN services will be briefly unavailable while servers are restarted. We expect the interruption to last only a few minutes per region. Starting June 9, 2026, we will roll out the new server certificates region by region. From that date onward, any OpenVPN client configuration that has not been updated will no longer be able to connect. ---- What you need to do After May 11, please re-download your OpenVPN client configuration from the emnify portal: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and region Download and replace your existing .ovpn or .conf file Deadline: June 9, 2026. Configurations that have not been updated by this date will lose OpenVPN connectivity as regions are migrated. ---- Timeline overview Date May 11, 2026: Maintenance window. Brief OpenVPN restart across all regions May 11, 2026:	New client configurations available for download in the portal Jun 9 – Jun 17, 2026: Rolling server certificate update across all regions Jun 9, 2026: Old configurations stop working as regions are updated ---- Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center or contact your Customer Success Manager.

OpenVPN Security Certificate Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>13:06</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Apr <var data-var='date'>28</var>, <var data-var='time'>08:02</var> UTC Monitoring - Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration. Apr <var data-var='date'>27</var>, <var data-var='time'>15:39</var> UTC Update - We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information. Apr <var data-var='date'>27</var>, <var data-var='time'>14:30</var> UTC Investigating - Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

Service Degradation - MTN Côte d'Ivoire

Apr <var data-var='date'>27</var>, <var data-var='time'>03:54</var> UTC Resolved - The issue affecting event display has been resolved. If you continue to experience any problems or have questions, please do not hesitate to contact our support team. Apr <var data-var='date'>27</var>, <var data-var='time'>03:33</var> UTC Monitoring - A fix has been implemented for the issue affecting event display, and we are currently monitoring the results. We will continue to observe the system to ensure stability and will provide further updates as needed. Apr <var data-var='date'>27</var>, <var data-var='time'>02:50</var> UTC Identified - We have identified the component where the issue affecting event display is occurring. Our team is actively working on resolving the issue and will provide further updates as progress is made. Apr <var data-var='date'>27</var>, <var data-var='time'>02:42</var> UTC Investigating - We are currently investigating an issue affecting the display of events in the emnify Portal, as well as via the API. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available

Event display issues

Apr <var data-var='date'>22</var>, <var data-var='time'>13:01</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and all services are now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Apr <var data-var='date'>22</var>, <var data-var='time'>08:31</var> UTC Monitoring - Dear emnify Customers, Error rates have decreased, and the APIs are now functioning normally. We are actively monitoring the service to ensure continued stability and performance. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team Apr <var data-var='date'>22</var>, <var data-var='time'>08:24</var> UTC Identified - Dear emnify Customers, We have identified the issue and have applied a fix. The errors have now significantly decreased and we are monitoring closely the situation. We’ll continue to share updates as soon as they become available. Kind regards, emnify Support Team Apr <var data-var='date'>22</var>, <var data-var='time'>07:56</var> UTC Investigating - Dear emnify Customers, We are currently investigating increased API rate errors, primarily affecting the portal endpoint stats and API. Further updates will be provided shortly. Kind regards, emnify Support Team

Increased API error rates

Apr <var data-var='date'>17</var>, <var data-var='time'>23:08</var> UTC Resolved - The issue affecting connectivity in MTN Uganda has been fully resolved. If you experience any further issues, please reach out to our support team. Apr <var data-var='date'>17</var>, <var data-var='time'>23:00</var> UTC Monitoring - Service connectivity in MTN Uganda has been restored. We are continuing to monitor the situation closely to ensure stability. Apr <var data-var='date'>17</var>, <var data-var='time'>18:02</var> UTC Identified - We have identified that the reported service degradation affecting connectivity in MTN Uganda is not originating from the emnify platform. We have engaged MTN and are working with them to resolve the issue. Connectivity on other networks in Uganda remains fully operational. We will continue to monitor the situation and provide updates as more information becomes available. Apr <var data-var='date'>17</var>, <var data-var='time'>17:53</var> UTC Investigating - We are currently investigating a service degradation affecting connectivity in MTN Uganda. Our engineering team is actively working to identify the root cause and assess the impact. We will provide further updates as soon as more information becomes available.

Service degradation - MTN Uganda

Apr <var data-var='date'>17</var>, <var data-var='time'>09:55</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and the OpenVPN service is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Apr <var data-var='date'>17</var>, <var data-var='time'>09:10</var> UTC Monitoring - Our engineering team has identified the cause and has applied a fix. We are closely monitoring the results. Further updates to follow. Apr <var data-var='date'>17</var>, <var data-var='time'>08:47</var> UTC Identified - Dear emnify Customers, We are currently investigating an issue with OpenVPN authentication affecting all breakout regions. We will provide an update shortly. Kind regards, emnify Support Team

OpenVPN authentication issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>19:12</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Apr <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC Monitoring - Dear emnify Customers, A fix has been successfully applied, and billing previews and usage statistics are now up to date. We will continue to closely monitor the system to ensure everything remains stable. Kind regards, emnify Support Team Apr <var data-var='date'> 8</var>, <var data-var='time'>16:26</var> UTC Identified - Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team Apr <var data-var='date'> 8</var>, <var data-var='time'>16:17</var> UTC Investigating - Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in billing previews and usage statistics across the portal and APIs. Our team is actively investigating the issue and we will provide an update shortly. Kind regards, emnify Support Team

Data Usage Statistics and Billing Preview Degradation

Mar <var data-var='date'>25</var>, <var data-var='time'>10:51</var> UTC Resolved - The issue has been fully resolved, and all services are operating normally. If you continue to experience any issues, please reach out to support. Mar <var data-var='date'>25</var>, <var data-var='time'>09:47</var> UTC Monitoring - The fix has been successfully applied, and the service is now restored and operating normally. Engineering teams are continuing to monitor the situation closely to ensure stability. We will provide further updates if any additional issues are observed. Mar <var data-var='date'>25</var>, <var data-var='time'>09:39</var> UTC Identified - The issue has been identified and began at approximately 09:05 UTC. We are currently applying a fix to resolve the signalling degradation. Our team is actively working on mitigation, and we will continue to provide updates as progress is made. Mar <var data-var='date'>25</var>, <var data-var='time'>09:35</var> UTC Investigating - We are currently investigating an issue causing signalling degradation. As a result, some devices may require multiple attempts to successfully connect to the network. Our team is actively working to identify the root cause and mitigate the impact. We will provide further updates as more information becomes available.

Signalling degradation

Mar <var data-var='date'>13</var>, <var data-var='time'>14:06</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Mar <var data-var='date'>13</var>, <var data-var='time'>12:04</var> UTC Monitoring - Dear emnify Customers, Our monitoring shows that event and usage data processing is recovering and services are gradually returning to normal. We will continue to monitor the system until full recovery is confirmed. Kind regards, emnify Support Team Mar <var data-var='date'>13</var>, <var data-var='time'>11:55</var> UTC Identified - Dear emnify Customers, We have identified an issue affecting the processing of events and usage data. As a result, some preview information may be delayed by up to 24 hours. We expect the system to fully recover within the next hour. We will provide further updates as soon as more information becomes available. Kind regards, emnify Support Team

Events and Usage Data Processing Delay

Mar <var data-var='date'>12</var>, <var data-var='time'>06:07</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and Diameter signaling metrics have now returned to normal levels. The temporary increase observed earlier has been identified as a result of the signaling degradation incident that occurred yesterday. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Mar <var data-var='date'>12</var>, <var data-var='time'>05:34</var> UTC Monitoring - Dear emnify Customers, Earlier today, we observed elevated Diameter signaling traffic starting around 03:00 UTC. Signaling traffic levels have since decreased since 05:20 UTC and are returning to normal. Our team will keep monitoring the situation to ensure continued stability. Kind regards, emnify Support Team

Increase in Diameter Signaling Traffic

Mar <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and signaling metrics have stabilized at normal levels. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Mar <var data-var='date'>11</var>, <var data-var='time'>17:08</var> UTC Update - Dear emnify Customers, Network performance continues to improve, and signaling metrics are now close to normal levels. Our team will keep monitoring the situation to ensure services remain stable. Kind regards, emnify Support Team Mar <var data-var='date'>11</var>, <var data-var='time'>15:48</var> UTC Monitoring - Dear emnify Customers, Our team is continuing to work on mitigating the impact of the signaling degradation. Current monitoring shows that key signaling metrics are gradually improving. We are closely monitoring the situation and will continue taking steps to ensure services return to full stability. Kind regards, emnify Support Team Mar <var data-var='date'>11</var>, <var data-var='time'>14:31</var> UTC Identified - Dear emnify Customers, Our team is currently working on mitigating the issue and investigating the underlying cause. We are actively monitoring the network and will provide further updates as soon as more information becomes available. Kind regards, emnify Support Team Mar <var data-var='date'>11</var>, <var data-var='time'>14:04</var> UTC Investigating - Dear emnify Customers, We are currently observing a signaling degradation that may impact device connectivity. As a result, some devices may experience intermittent connectivity issues or difficulties establishing sessions. Our team is investigating the issue and will share further updates as soon as possible. Kind regards, emnify Support Team

Signaling Degradation Impacting Device Connectivity

Mar <var data-var='date'>11</var>, <var data-var='time'>01:51</var> UTC Resolved - Dear emnify Customers, The incident has been resolved, and network traffic has returned to normal levels. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Mar <var data-var='date'>11</var>, <var data-var='time'>00:16</var> UTC Monitoring - Dear emnify Customers, Telus has confirmed that a fault with their signaling provider caused the observed LTE and LTE-M service degradation. Our recent network tests are yielding successful results, and we are observing traffic towards the network beginning to recover. We will continue to monitor network performance and provide additional updates as needed. Kind regards, emnify Support Team Mar <var data-var='date'>10</var>, <var data-var='time'>22:33</var> UTC Identified - Dear emnify Customers, We have contacted Telstra Australia regarding the ongoing service degradation and are currently awaiting their feedback. Alternative LTE networks in Australia (Vodafone and Optus) remain available for connectivity fallback. Meanwhile, LTE-M connectivity in this region is currently provided via the Telstra network only and may therefore remain affected while the issue persists. We will provide further updates as additional information becomes available. Kind regards, emnify Support Team Mar <var data-var='date'>10</var>, <var data-var='time'>22:13</var> UTC Investigating - Dear emnify customers, We are currently investigating a service degradation affecting LTE and LTE-M connectivity on the Telstra Australia network. Devices attempting to connect may experience intermittent connectivity issues or may be unable to attach to the network. We will provide further updates as soon as more information becomes available. Kind regards, emnify Support team

Service Degradation - Telstra Australia

Mar <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Resolved - Dear emnify Customers, Earlier today, we observed a temporary degradation in the SMS services. Upon investigation, it was determined that A2P SMS-MT, or SMS messages sent from the portal/API to emnify devices, were affected. After applying a fix, we immediately started to see SMS-MT being processed as normal. All SMS services are now fully operational as of writing.

SMS service interruption

Mar <var data-var='date'> 5</var>, <var data-var='time'>00:53</var> UTC Resolved - This incident has been resolved and all data has been successfully backfilled. If you continue to experience any issues, please contact our Customer Support team via the help center. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:58</var> UTC Monitoring - We continue to see that the events data and usage statistics are finally catching up. We expect all data to be backfilled within the next 2 hours. We will continue to monitor closely. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:32</var> UTC Identified - We have identified the issue and implemented a fix. We are now seeing new events being delivered. We will continue to monitor closely. Mar <var data-var='date'> 4</var>, <var data-var='time'>21:24</var> UTC Investigating - Dear emnify Customers, We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data. We are working on resolving the issue, and an update will be provided shortly. Kind regards, emnify Support Team

Degradation in processing of portal/data streamer events and device usage statistics

Feb <var data-var='date'>24</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>17</var>, <var data-var='time'>14:18</var> UTC Scheduled - Dear Customer, In order to ensure continued platform stability, we will conduct scheduled database maintenance. During this time, you may experience brief delays in platform services, including API calls, SMS processing, and event delivery. Existing data connections will not be affected. Our engineering team will closely monitor the maintenance activities. If you require any assistance, please contact our Customer Support team via support.emnify.com. Thank you for your understanding.

Database Maintenance

Feb <var data-var='date'>17</var>, <var data-var='time'>15:37</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>11:16</var> UTC Identified - The portal issue has been mitigated and core access has been restored. Some portal functionalities may still be temporarily unavailable. Our team is currently working on restoring full API data accuracy. Further updates will follow as progress continues. Feb <var data-var='date'>17</var>, <var data-var='time'>08:39</var> UTC Investigating - We are currently experiencing temporary issues with our portal. Our team is actively investigating and working to resolve the issue as quickly as possible. Further updates will be provided shortly.

Portal Service Degradation

Feb <var data-var='date'>17</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved.. Feb <var data-var='date'>13</var>, <var data-var='time'>19:37</var> UTC Update - Dear emnify Customers, As previously communicated, MTN has permanently discontinued its 2G services. We understand this broader network change may also influence 3G availability, and we are in contact with MTN to gain further clarity. 4G service on MTN is expected to be operational, and we are coordinating with the operator to further validate overall performance. For alternative networks, both Glo and Airtel continue to operate normally. We are observing successful traffic across 2G, 3G, and 4G on these networks. We will continue to monitor network performance and share additional updates as needed. Kind regards, emnify Support Team Feb <var data-var='date'>13</var>, <var data-var='time'>15:20</var> UTC Monitoring - Dear emnify Customers, We are now observing 3G signaling activity towards MTN, and 3G access has been made available again. Our team is closely monitoring performance to ensure continued stability. We will keep you informed and share further updates as more information becomes available. Kind regards, emnify Support team Feb <var data-var='date'>12</var>, <var data-var='time'>17:22</var> UTC Update - Dear emnify customers, We are currently observing traffic successfully routing to MTN over 4G and have re-enabled 4G connectivity accordingly. MTN has confirmed that 2G services have been permanently discontinued. Meanwhile, 3G access remains temporarily restricted while we continue validating its stability. We will provide further updates as additional information becomes available. Kind regards, emnify Support team Feb <var data-var='date'>12</var>, <var data-var='time'>04:11</var> UTC Update - Dear emnify customers, Our recent tests continue to indicate the issue, and we remain engaged with MTN Nigeria to determine the underlying cause. At this time, the network remains temporarily blocked. Alternative networks remain available and operational to support connectivity. We will share further updates as soon as more information becomes available. Kind regards, emnify Support team Feb <var data-var='date'>11</var>, <var data-var='time'>12:46</var> UTC Update - Dear emnify Customers, As part of our mitigation efforts, we have temporarily restricted access to MTN Nigeria. Affected devices may connect to alternative available networks in the meantime. Further updates will follow as soon as possible. Kind regards, emnify Support team Feb <var data-var='date'>11</var>, <var data-var='time'>09:48</var> UTC Identified - Dear emnify Customers, We have reached out to MTN Nigeria regarding the ongoing service degradation and are currently awaiting their feedback. In the meantime, alternative mobile networks in Nigeria remain available for connectivity fallback. We will share a further update as soon as more information becomes available. Kind regards, emnify Support team Feb <var data-var='date'>11</var>, <var data-var='time'>09:16</var> UTC Investigating - Dear emnify customers, We are currently investigating a service degradation affecting MTN Nigeria. Devices attempting to connect to this network may experience connectivity issues. We will share an update as soon as more information becomes available. Kind regards, emnify Support team

Service Degradation - MTN Nigeria

Feb <var data-var='date'> 4</var>, <var data-var='time'>21:33</var> UTC Resolved - Tigo Panama has confirmed that their 2G service has been permanently sunsetted. As a result, 2G connectivity is no longer available on the Tigo Panama network. -Other radio access types with Tigo Panama remain available and are operating normally -2G service is still available in Panama through alternative mobile network If you have any questions, please contact our Customer Support team. Feb <var data-var='date'> 4</var>, <var data-var='time'>21:13</var> UTC Identified - We have contacted Tigo Panama regarding the ongoing 2G service degradation and are currently awaiting their response. In the meantime, please note: -3G and 4G services with Tigo Panama remain available and are operating normally -Alternative mobile networks in Panama are also available for connectivity fallback Our team continues to monitor the situation closely and will provide further updates as soon as we receive additional information from the operator. Feb <var data-var='date'> 4</var>, <var data-var='time'>20:56</var> UTC Investigating - We are currently investigating reports of service degradation impacting 2G connectivity on the Tigo Panama network. Further updates will be provided as more information becomes available.

Service Degradation - Tigo Panama

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>18:36</var> UTC Scheduled - We will perform standard maintenance on our OpenVPN servers across all regions. During this maintenance, OpenVPN clients will be temporarily disconnected. This will only affect the connection between OpenVPN clients and endpoint devices. The devices themselves will remain online and connected to the emnify platform.

OpenVPN server maintenance

Jan <var data-var='date'>30</var>, <var data-var='time'>21:27</var> UTC Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team Jan <var data-var='date'>30</var>, <var data-var='time'>20:35</var> UTC Monitoring - We are seeing traffic returning to normal levels. As a result, we have unblocked the Telcel network and service is recovering. We will continue to monitor the situation closely Jan <var data-var='date'>30</var>, <var data-var='time'>20:14</var> UTC Identified - We have contacted Telcel Mexico and are currently awaiting their response. In the meantime, we have temporarily blocked connections to the Telcel network to prevent further attachments, allowing affected SIMs to connect via alternative networks like Movistar or AT&T. We will share another update as soon as more information becomes available. Jan <var data-var='date'>30</var>, <var data-var='time'>20:03</var> UTC Investigating - We are currently investigating a service degradation impacting Telcel connectivity in Mexico. We will provide an update shortly.

Service degradation - Telcel Mexico

Jan <var data-var='date'>28</var>, <var data-var='time'>21:23</var> UTC Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team for further assistance. Jan <var data-var='date'>28</var>, <var data-var='time'>20:06</var> UTC Monitoring - The issue affecting has been resolved. Services are operating normally again, and we are continuing to monitor the situation closely to ensure stability Jan <var data-var='date'>28</var>, <var data-var='time'>17:47</var> UTC Identified - We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon Jan <var data-var='date'>28</var>, <var data-var='time'>17:40</var> UTC Investigating - We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available.

Downgraded Performance – Embedded Dashboards & Stats API

Jan <var data-var='date'>27</var>, <var data-var='time'>18:19</var> UTC Resolved - The incident has been resolved. Service in Uganda is now fully operational Jan <var data-var='date'>19</var>, <var data-var='time'>04:34</var> UTC Update - Dear emnify Customers, Our latest network tests toward Airtel are returning successful results, while connectivity via MTN is still failing. We are actively engaging with both networks to confirm the expected timeline for full service restoration. We will continue to monitor the situation closely and share further updates as restoration progresses. Kind regards, emnify Support Team Jan <var data-var='date'>14</var>, <var data-var='time'>12:04</var> UTC Update - Dear emnify Customers, The nationwide connectivity disruption in Uganda remains ongoing and is affecting both MTN and Airtel. Services may continue to be unavailable or unstable for devices attempting to connect. We are actively tracking the situation and will share further updates as details become available. Kind regards, emnify Support Team Jan <var data-var='date'>13</var>, <var data-var='time'>19:45</var> UTC Identified - Dear emnify Customers, We are observing a country-wide network shutdown in Uganda, which appears to be affecting multiple mobile network operators, including MTN and Airtel. Devices attempting to connect to these networks may experience complete loss of connectivity or degraded service. Our team is closely monitoring the situation and will provide updates as soon as new information becomes available. Kind regards, emnify Support Team

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Lastest published events

Service Degradation - Lonestar (Liberia)

Service degradation - Play (Poland)

Service degradation - MTN (Guinea-Bissau)

emnify Services, Components and Regions

Recent emnify events

Service Degradation - Lonestar (Liberia)

Service degradation - Play (Poland)

Service degradation - MTN (Guinea-Bissau)

OpenVPN Security Certificate Maintenance

Service Degradation - MTN Côte d'Ivoire

Event display issues

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Is emnify down?

emnify status is UP

Lastest published events

Service Degradation - Lonestar (Liberia)

Service degradation - Play (Poland)

Service degradation - MTN (Guinea-Bissau)

emnify Services, Components and Regions

Recent emnify events

Service Degradation - Lonestar (Liberia)

Service degradation - Play (Poland)

Service degradation - MTN (Guinea-Bissau)

OpenVPN Security Certificate Maintenance

Service Degradation - MTN Côte d'Ivoire

Event display issues

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