Aug <var data-var='date'> 3</var>, <var data-var='time'>12:37</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. The recovery process has been completed, and the temporary restriction on report filters has also been removed. Both current and historical data are now available in the affected reports in the emnify portal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>16:09</var> UTC Monitoring - Dear emnify Customers, Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal. While we continue restoring historical data, report filters are temporarily limited to the current month. Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>13:26</var> UTC Identified - Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>13:15</var> UTC Investigating - Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Data Usage Statistics

Aug <var data-var='date'> 1</var>, <var data-var='time'>10:22</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Aug <var data-var='date'> 1</var>, <var data-var='time'>09:56</var> UTC Monitoring - Dear emnify Customers, Starting at 09:00 UTC today, an authentication service temporarily affected new OpenVPN connections across all regions, as well as logins to the emnify portal. This lasted approximately 40 minutes. Existing VPN connections remained active throughout. During this period, customers may have experienced temporary limitations when establishing new OpenVPN connections or logging in to the portal. A fix has been applied, and all services are now available globally. We are continuing to monitor the platform closely to ensure ongoing stability. Kind regards, emnify Support Team

Service Degradation - OpenVPN Connections and Portal Access

Jul <var data-var='date'>30</var>, <var data-var='time'>14:48</var> UTC Resolved - Dear emnify Customers, Network tests toward Cellcom are now passing, indicating that connectivity has been restored. As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. Kind regards, emnify Support Team Jul <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> UTC Update - Dear emnify Customers, Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery. At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts. We will continue to monitor the situation closely and share the next update as soon as there are significant developments. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>18:25</var> UTC Identified - Dear emnify Customers, Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service. Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>09:18</var> UTC Update - Dear emnify Customers, Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea. We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service. We will continue to post updates as we learn more. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>08:11</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - Guinea (Orange, Cellcom, MTN)

Jul <var data-var='date'>27</var>, <var data-var='time'>13:19</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>27</var>, <var data-var='time'>11:24</var> UTC Monitoring - Dear emnify Customers, The affected signaling carriers and network operators have resolved the issue within their networks. Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels. We will continue to monitor traffic closely to ensure ongoing stability. Kind regards, emnify Support Team Jul <var data-var='date'>26</var>, <var data-var='time'>17:28</var> UTC Update - Dear emnify Customers, Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. Colombia Peru Puerto Rico Costa Rica Guatemala El Salvador Panama Honduras We are continuously working with our roaming partners and signaling carriers towards a solution. We will keep you posted with more updates. Jul <var data-var='date'>25</var>, <var data-var='time'>03:30</var> UTC Update - Dear emnify Customers, The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links. We are validating with more tests and working closely with operators and signaling carriers. We will keep you posted with more updates. Jul <var data-var='date'>24</var>, <var data-var='time'>19:06</var> UTC Identified - We continue to chase updates on the two affected networks and a signaling carrier. More updates to follow shortly. Jul <var data-var='date'>24</var>, <var data-var='time'>18:02</var> UTC Update - After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. We have already reached out to this operator to check the issue further. Further updates to follow. Jul <var data-var='date'>24</var>, <var data-var='time'>12:47</var> UTC Update - Dear emnify Customers, We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts. In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar. We will continue to monitor the situation and provide another update as soon as more information becomes available. Kind regards, emnify Support Team Jul <var data-var='date'>24</var>, <var data-var='time'>12:32</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - operators in the LATAM region

Jul <var data-var='date'>22</var>, <var data-var='time'>07:45</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>14:44</var> UTC Scheduled - We will be performing scheduled maintenance on our Data Warehouse infrastructure. During this maintenance window, there may be temporary disruptions to services, including access to the portal dashboard, embedded reports, and API queries. The portal will remain available; however, loading service policies may take longer than usual. Our engineering team will closely monitor the maintenance activities. Should you require any assistance during this time, please don't hesitate to reach out to our Customer Support team via support.emnify.com.

Data Warehouse Maintenance

Jul <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>11:19</var> UTC Scheduled - We will be performing emergency maintenance on our Data Warehouse infrastructure to ensure the continued stability, performance, and reliability of our data services. During this maintenance window, there may be temporary disruptions affecting access to Portal dashboards, embedded reports, and API queries that rely on Data Warehouse data. The Portal and connectivity services will remain available and will not be affected by this maintenance. Our engineering team will closely monitor the maintenance throughout the maintenance window to minimize any impact and ensure a smooth recovery. If you require assistance during this time, please contact our Customer Support team via support.emnify.com.

Emergency Maintenance: Data Warehouse Infrastructure

Jul <var data-var='date'>10</var>, <var data-var='time'>19:12</var> UTC Resolved - The incident has been resolved, and we confirm that portal authentication is fully functional again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jul <var data-var='date'>10</var>, <var data-var='time'>17:28</var> UTC Identified - We have identified that a third-party provider caused the issue. As of writing, we are starting to see that error rates are going down. More updates to follow shortly. Jul <var data-var='date'>10</var>, <var data-var='time'>17:12</var> UTC Investigating - Dear emnify customers, We are investigating issues with portal authentication, and we are looking into mitigating the issue. Further updates to follow shortly. Kind regards, emnify Support Team

Issues with Portal authentication

Jun <var data-var='date'>30</var>, <var data-var='time'>18:42</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>18:05</var> UTC Monitoring - Dear emnify Customers, We have identified the root cause of the issue and have successfully applied a fix. We have confirmed that device quota management is now functioning normally, and customers should once again be able to view and manage device quota settings. Our team will continue to monitor the service closely to ensure ongoing stability. Kind regards, emnify Support Team Jun <var data-var='date'>30</var>, <var data-var='time'>17:43</var> UTC Investigating - Dear emnify Customers, We are currently investigating an issue affecting device quota management. At this time, customers may be unable to view or modify device quota settings. Existing quota configurations remain in effect and continue to function as expected, with no impact on devices currently using those settings. Our team is actively investigating the issue and working to restore full functionality. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Service Degradation - Device Quota Management

Jun <var data-var='date'>26</var>, <var data-var='time'>20:44</var> UTC Resolved - This incident has been resolved. In case you are still having issues, please submit a ticket to our Customer Support team via the help center. Jun <var data-var='date'>26</var>, <var data-var='time'>20:23</var> UTC Monitoring - We have applied a fix we are seeing positive results. We will closely monitor the situation. Jun <var data-var='date'>26</var>, <var data-var='time'>20:09</var> UTC Identified - We have identified the issue and applied a fix. More updates to follow shortly while we look into the root cause further. Jun <var data-var='date'>26</var>, <var data-var='time'>19:58</var> UTC Investigating - Dear emnify Customers, We are investigating a limit blocking issue that may be affecting multiple organizations. The team is working closely to mitigate the issue. Kind regards, emnify Support Team

Issues with data limit enforcement

Jun <var data-var='date'>23</var>, <var data-var='time'>13:54</var> UTC Resolved - The issue has since been resolved, and access to Vodafone Germany is fully operational again. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jun <var data-var='date'>23</var>, <var data-var='time'>13:08</var> UTC Monitoring - Our recent tests show that Vodafone Germany is operational again, thus we have now unblocked the network. We will closely monitor the situation and will provide an update accordingly. Jun <var data-var='date'>23</var>, <var data-var='time'>12:49</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Vodafone network in Germany. In the meantime, we have blocked the network to help devices switch to other available networks, which are confirmed to be working as expected. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Vodafone Germany

Jun <var data-var='date'>21</var>, <var data-var='time'>07:11</var> UTC Resolved - This incident has been resolved. Please reach out to our Customer Support team via the help center if you continue to face issues. Jun <var data-var='date'>21</var>, <var data-var='time'>01:02</var> UTC Monitoring - Our infrastructure provider has implemented a fix, and we confirm that both embedded dashboards and stats API are operational again. We will continue to monitor closely. Jun <var data-var='date'>20</var>, <var data-var='time'>22:50</var> UTC Identified - We have identified that the degraded performance is caused by an issue with our infrastructure provider. We are working closely with them to restore normal service as quickly as possible and will provide further updates soon. Jun <var data-var='date'>20</var>, <var data-var='time'>22:35</var> UTC Investigating - Dear emnify Customers, We are currently investigating reports of degraded performance affecting the embedded dashboards in the portal and the Stats API. Our team is working to identify the root cause and will provide updates as more information becomes available. Kind regards, emnify Support Team

Degraded Performance – Embedded Dashboards & Stats API

Jun <var data-var='date'>18</var>, <var data-var='time'>16:02</var> UTC Resolved - This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team. Jun <var data-var='date'>18</var>, <var data-var='time'>15:26</var> UTC Monitoring - Service has been restored and access to the EE (UK) network has been re-enabled. We are continuing to monitor the situation closely to ensure service remains stable. Thank you for your patience. We will provide further updates if necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>13:18</var> UTC Identified - We have confirmed that the issue is isolated to EE (UK) and are engaging with the relevant parties to restore normal service. As a precautionary measure, we have temporarily blocked access to the EE (UK) network to prevent devices from attaching while the issue persists. We will provide another update as soon as more information becomes available. Jun <var data-var='date'>18</var>, <var data-var='time'>12:55</var> UTC Investigating - Dear emnify customer, We are currently investigating a service degradation in EE (UK). Devices that attempt to connect to this network may experience issues. We will publish a new update shortly.

Service degradation - EE (UK)

Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>09:08</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-west-1 region on June 17, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the eu-west-1 region Download and replace your existing configuration file Once the certificate update has been completed in eu-west-1, older client configurations will no longer be able to connect to OpenVPN in this region. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

[eu-west-1] Update your OpenVPN configuration

Jun <var data-var='date'>17</var>, <var data-var='time'>08:35</var> UTC Resolved - As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. May <var data-var='date'>11</var>, <var data-var='time'>16:01</var> UTC Identified - We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service. Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted. We will continue to provide updates as more information becomes available. May <var data-var='date'>11</var>, <var data-var='time'>15:24</var> UTC Investigating - We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted. Further updates will be provided as more information becomes available.

Service degradation - MTN (Guinea-Bissau)

Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>07:47</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the us-east-1 region on June 16, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the us-east-1 region Download and replace your existing configuration file Once the certificate update has been completed in us-east-1, older client configurations will no longer be able to connect to OpenVPN in this region. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

[us-east-1] Update your OpenVPN configuration

Jun <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>10:05</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the ca-central-1 and eu-central-1 regions on June 11, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in these regions, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the relevant region (ca-central-1 and/or eu-central-1) Download and replace your existing configuration file Once the certificate update has been completed in these regions, older client configurations will no longer be able to connect to OpenVPN. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center. Thank you for your cooperation.

[ca-central-1, eu-central-1] Update your OpenVPN configuration

Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the ap-southeast-1 and sa-east-1 regions on June 10, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in these regions, you must update your OpenVPN client configuration before the rollout begins. Required action: Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the relevant region (ap-southeast-1 and/or sa-east-1) Download and replace your existing configuration file Once the certificate update has been completed in these regions, older client configurations will no longer be able to connect to OpenVPN. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center Thank you for your cooperation.

[ap-southeast-1 and sa-east-1] Update your OpenVPN configuration

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:51</var> UTC Scheduled - Dear emnify customer, This is a reminder that we will begin rolling out new OpenVPN server certificates in the eu-central-2 region on June 9, 2026. If you have already downloaded and deployed a new OpenVPN client configuration from the emnify portal after May 11, 2026, no further action is required and you may disregard this message. To continue using OpenVPN connectivity in this region, you must update your OpenVPN client configuration before the rollout begins. Required action Please download the latest OpenVPN client configuration from the emnify portal and replace your existing .ovpn or .conf file: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and the eu-central-2 region Download and replace your existing configuration file Once the certificate update has been completed in eu-central-2, older client configurations will no longer be able to connect to OpenVPN in this region. Important: This change only affects OpenVPN connectivity. Device connectivity and other emnify services are not impacted. Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center.

[eu-central-2] Update your OpenVPN configuration

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:30</var> UTC Resolved - We have confirmed that Orange Guinea connectivity is now fully operational. Services have recovered and traffic is processing normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> UTC Identified - Dear emnify Customers, We have received confirmation from Orange that they are currently experiencing an incident within their network, which may be impacting service availability. We are actively coordinating with their team and monitoring the situation closely. We will provide further updates as soon as more information becomes available from the operator. Kind regards, emnify Support Team Jun <var data-var='date'> 4</var>, <var data-var='time'>13:48</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Orange (Guinea)

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:28</var> UTC Resolved - Dear emnify Customers, The incident was caused by a global degradation affecting LTE signaling traffic within one of our signaling providers' networks, which impacted roaming services. The issue has since been resolved, and roaming connectivity has returned to normal. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Jun <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> UTC Monitoring - Dear emnify Customers, We are now observing that 4G traffic has returned to normal levels, indicating that connectivity has stabilized and service performance has recovered. Our team will continue to actively monitor the network to ensure 4G services remain stable and continue to function as expected. Kind regards, emnify Support Team Jun <var data-var='date'> 3</var>, <var data-var='time'>08:23</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via 4G networks. Customers may experience intermittent connectivity and service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - 4G Connectivity

Jun <var data-var='date'> 2</var>, <var data-var='time'>04:30</var> UTC Resolved - Dear emnify Customers, At approximately 04:30 UTC today, we observed service degradation affecting connectivity to the Claro network in Paraguay, Uruguay, and Argentina. During this period, devices attempting to connect via Claro may have experienced intermittent connectivity issues or service disruptions. Beginning around 07:30 UTC, we observed traffic levels returning to normal, with network performance remaining stable since that time. Based on our monitoring, the incident has been resolved and services have recovered. We are continuing to engage with Claro to better understand the underlying cause of the interruption and will review any findings made available by the operator. If you continue to experience connectivity issues, please contact our Support Team through the Help Center for further assistance. Kind regards, emnify Support Team

Service Degradation - Claro (Paraguay, Uruguay, Argentina)

May <var data-var='date'>20</var>, <var data-var='time'>17:05</var> UTC Resolved - Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team May <var data-var='date'>20</var>, <var data-var='time'>16:15</var> UTC Monitoring - Dear emnify Customers, Our latest network tests toward Lonestar Liberia are now returning successful results, and the temporary network block has been lifted. At this time, devices should gradually resume normal network registration and connectivity. Our teams will continue to closely monitor the situation to ensure service stability and full restoration. Further updates will be provided as recovery progresses. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Identified - Dear emnify Customers, We are continuing to follow up closely with Lonestar Liberia and are currently awaiting further updates from their team regarding the ongoing issue. In the meantime, the alternative network provider, Orange Liberia, continues to operate normally and remains available for affected devices. We will continue to keep you informed of any significant developments. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>07:33</var> UTC Update - Dear emnify Customers, We have reached out to Lonestar Liberia and we are awaiting additional updates regarding the root cause and remediation efforts. As a temporary mitigation measure, connections to the Lonestar network have been blocked to prevent additional device attachments. Affected SIMs should continue to connect through alternative available network (Orange). We will provide another update as soon as more information becomes available. Kind regards, emnify Support Team May <var data-var='date'>18</var>, <var data-var='time'>07:18</var> UTC Investigating - Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Lonestar network in Liberia. Customers may experience intermittent connectivity and service degradation. Our team is actively working with the network provider to identify the root cause and restore normal service as quickly as possible. We will continue to share updates as more information becomes available. Kind regards, emnify Support Team

Service Degradation - Lonestar (Liberia)

May <var data-var='date'>14</var>, <var data-var='time'>21:16</var> UTC Resolved - This incident has been resolved May <var data-var='date'>14</var>, <var data-var='time'>20:29</var> UTC Monitoring - Connectivity on the Play network in Poland has been restored and services are operating normally again. We are continuing to monitor the situation closely to ensure service stability. May <var data-var='date'>14</var>, <var data-var='time'>18:10</var> UTC Identified - We have identified the issue affecting connectivity on the Play network in Poland and are currently in contact with the operator to restore normal service. As a temporary mitigation measure, connectivity through the Play network has been temporarily restricted. Customers in Poland can continue using alternative available networks in the country, which are operating normally. We will continue to provide updates as more information becomes available. May <var data-var='date'>14</var>, <var data-var='time'>18:02</var> UTC Investigating - We are currently investigating connectivity issues affecting devices connected through the Play network in Poland. Customers may experience intermittent connectivity or service degradation. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will continue to provide updates as more information becomes available.

Service degradation - Play (Poland)

May <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> UTC Scheduled - As part of our ongoing security maintenance, we are renewing the security certificates used for OpenVPN Cloud Connect. This requires a brief service interruption and an update to your OpenVPN client configuration. Please note that device connectivity will not be affected during this process. ---- What is happening On May 11, 2026, we will deploy updated security certificates to all OpenVPN regions. During this maintenance window, OpenVPN services will be briefly unavailable while servers are restarted. We expect the interruption to last only a few minutes per region. Starting June 9, 2026, we will roll out the new server certificates region by region. From that date onward, any OpenVPN client configuration that has not been updated will no longer be able to connect. ---- What you need to do After May 11, please re-download your OpenVPN client configuration from the emnify portal: Log in to the emnify portal Navigate to Integrations → Secure Connection → OpenVPN Select your operating system and region Download and replace your existing .ovpn or .conf file Deadline: June 9, 2026. Configurations that have not been updated by this date will lose OpenVPN connectivity as regions are migrated. ---- Timeline overview Date May 11, 2026: Maintenance window. Brief OpenVPN restart across all regions May 11, 2026:	New client configurations available for download in the portal Jun 9 – Jun 17, 2026: Rolling server certificate update across all regions Jun 9, 2026: Old configurations stop working as regions are updated ---- Need help? If you have any questions or need assistance updating your configuration, please contact our support team via the emnify Help Center or contact your Customer Success Manager.

OpenVPN Security Certificate Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>13:06</var> UTC Resolved - Dear emnify Customers, The incident has been resolved. Our monitoring and validation tests confirm that the operator MTN is now fully operational. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team Apr <var data-var='date'>28</var>, <var data-var='time'>08:02</var> UTC Monitoring - Our tests are now yielding partial success; thus, we have now enabled the network again for 2G and 3G, while LTE will remain blocked in the meantime. We will continue to work with the operator to ensure full restoration. Apr <var data-var='date'>27</var>, <var data-var='time'>15:39</var> UTC Update - We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information. Apr <var data-var='date'>27</var>, <var data-var='time'>14:30</var> UTC Investigating - Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

Is emnify down?

emnify status is UP

Lastest published events

Service Degradation - Data Usage Statistics

Service Degradation - OpenVPN Connections and Portal Access

Service Degradation - Guinea (Orange, Cellcom, MTN)

emnify Services, Components and Regions

Recent emnify events

Service Degradation - Data Usage Statistics

Service Degradation - OpenVPN Connections and Portal Access

Service Degradation - Guinea (Orange, Cellcom, MTN)

Service Degradation - operators in the LATAM region

Data Warehouse Maintenance

Emergency Maintenance: Data Warehouse Infrastructure