Oct <var data-var='date'> 6</var>, <var data-var='time'>09:17</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>08:51</var> UTC Scheduled - On 2026-10-06, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Gateway Platform Release

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:09</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:38</var> UTC Scheduled - On 2026-10-02, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Oct <var data-var='date'> 2</var>, <var data-var='time'>10:56</var> UTC Resolved - We confirm that the issue resulting in the partial degradation of the transaction processing performance is now resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>00:14</var> UTC Investigating - We have identified an issue resulting in the partial degradation of the transaction processing performance. Our teams actively worked to resolve the issue. Incident start: 2026-10-01 22:35:48.763 UTC Incident resolved: 2026-10-01 23:26:18.649 UTC

Partial Service degradation – Resolved

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:22</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:14</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:12</var> UTC Scheduled - On 2026-10-01, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'>30</var>, <var data-var='time'>17:18</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>16:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>16:14</var> UTC Scheduled - On 2026-09-30, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'>30</var>, <var data-var='time'>11:05</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Sep <var data-var='date'>30</var>, <var data-var='time'>08:59</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>08:57</var> UTC Scheduled - On 2026-09-30, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'>24</var>, <var data-var='time'>14:03</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Sep <var data-var='date'>24</var>, <var data-var='time'>14:02</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'>24</var>, <var data-var='time'>12:44</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Scheduled - On 24.Sept.2026 we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'>23</var>, <var data-var='time'>13:02</var> UTC Resolved - Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team Sep <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> UTC Investigating - Dear partner, Please be advised that a temporary external processing issue was identified at 08:40 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

Emerchantpay - Genesis Gateway - Temporary SEPA service disruption

Sep <var data-var='date'>23</var>, <var data-var='time'>13:01</var> UTC Resolved - Dear partner, Please be advised that the temporary SEPA service disruption is now resolved. Incident resolved, and transaction processing is back to normal. Kind Regards, Emerchantpay Tech Support team Sep <var data-var='date'>23</var>, <var data-var='time'>09:21</var> UTC Investigating - Dear partner, Please be advised that a temporary external processing issue was identified at Sep 23 2026 04:51 UTC. Our detailed analysis has shown abnormal behaviour of an external provider, which is affecting partially the processing of SEPA transactions. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Kind Regards, Emerchantpay Tech Support team

Sep <var data-var='date'>16</var>, <var data-var='time'>14:15</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>13:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>13:04</var> UTC Scheduled - On 2026-09-16, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'>11</var>, <var data-var='time'>12:39</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>11:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>11:02</var> UTC Scheduled - On 11/09/2026 we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'> 5</var>, <var data-var='time'>11:58</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:41</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> UTC Scheduled - On 2026-09-05, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Sep <var data-var='date'> 4</var>, <var data-var='time'>09:36</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:46</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:44</var> UTC Scheduled - On 2026-09-04, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>28</var>, <var data-var='time'>08:17</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>07:25</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>07:23</var> UTC Scheduled - On 28/08/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>27</var>, <var data-var='time'>01:58</var> UTC Resolved - Dear customer, We can confirm that as of 00:50 UTC, the external issue that was affecting partially the payment processing, is now resolved. After thorough investigation, we identified that the slow response times were caused by intermittent timeouts from our external card processor. We are actively following up with them to receive the root cause for the slow response times. All affected services are now fully operational. We appreciate your understanding, and please accept our apologies for any inconvenience caused. Should you have any questions or require further assistance, please do not hesitate to contact our Tech Support team at tech-support@emerchantpay.com. Kind Regards, Emerchantpay Tech Support team Aug <var data-var='date'>27</var>, <var data-var='time'>01:57</var> UTC Investigating - Dear partner, Please be advised that a temporary external network issue was identified around 00:23 UTC with one of our card processors. Our detailed analysis has shown abnormal behaviour of one of our external providers, which was affecting partially the payment processing. Please accept our apologies for any inconvenience caused. Kind regards, Emerchantpay Tech Support team

Emerchantpay - Genesis Gateway - Temporary service disruption

Aug <var data-var='date'>21</var>, <var data-var='time'>14:07</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Aug <var data-var='date'>21</var>, <var data-var='time'>13:11</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>13:10</var> UTC Scheduled - On 2026-08-21, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:11</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>08:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>07:19</var> UTC Scheduled - On 2026-08-20, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>14</var>, <var data-var='time'>14:41</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>13:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>13:03</var> UTC Scheduled - On 2026-08-14, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>14</var>, <var data-var='time'>09:14</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>07:49</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>07:48</var> UTC Scheduled - On 14/08/1991, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>13</var>, <var data-var='time'>16:04</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Aug <var data-var='date'>13</var>, <var data-var='time'>14:21</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>14:20</var> UTC Scheduled - On 2026-08-13, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'>13</var>, <var data-var='time'>10:46</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>10:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>10:02</var> UTC Scheduled - On 2026-08-13, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:33</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:22</var> UTC Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:21</var> UTC Scheduled - On 06/08/2026, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Jul <var data-var='date'>31</var>, <var data-var='time'>15:42</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>31</var>, <var data-var='time'>14:43</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>14:42</var> UTC Scheduled - On 2026-07-31, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Jul <var data-var='date'>24</var>, <var data-var='time'>13:04</var> UTC Completed - The scheduled maintenance has been completed. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com. Jul <var data-var='date'>24</var>, <var data-var='time'>11:42</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>11:41</var> UTC Scheduled - On 2026-07-24, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

Jul <var data-var='date'>20</var>, <var data-var='time'>13:17</var> UTC Completed - We confirm that the issue resulting in [INSERT APPROPRIATE; higher than usual level of API errors / decline rates etc] is now resolved. Service has been fully restored. Should you continue noticing any issues, please contact us at Tech-Support@emerchantpay.com. Jul <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>12:28</var> UTC Scheduled - On 2026-07-20, we will be performing scheduled maintenance on our platform. We do not expect any impact on transaction processing during this time. If you notice anything unusual, please contact us at Tech-Support@emerchantpay.com.

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Gateway Platform Release

Gateway Platform Release

Partial Service degradation – Resolved

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Gateway Platform Release

Gateway Platform Release

Partial Service degradation – Resolved

Gateway Platform Release

Gateway Platform Release

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