Jul <var data-var='date'>21</var>, <var data-var='time'>13:54</var> CEST Resolved - The incident was caused by an issue in the latest version of the code that was deployed. The previous version of the code has been restored. Jul <var data-var='date'>21</var>, <var data-var='time'>13:45</var> CEST Investigating - We are experiencing a loss of connection to the instances hosted on Google Cloud. We are investigating the situation to determine the cause.

Instances on Google Cloud are unavailable.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:15</var> CET Resolved - Our upstream provider has confirmed that it has resolved the issue and that the affected services are currently working. No new errors related to this incident have been detected. Feb <var data-var='date'>12</var>, <var data-var='time'>09:19</var> CET Monitoring - Our upstream provider has indicated that it has resolved the issue and that the affected services are currently working. Feb <var data-var='date'>11</var>, <var data-var='time'>21:19</var> CET Identified - Our upstream provider has indicated that it is currently resolving the issue and that the affected services are currently being restarted. On our end, we are not detecting any errors and the platforms are functioning correctly. Feb <var data-var='date'>11</var>, <var data-var='time'>16:07</var> CET Update - Our upstream provider is still working to resolve the incident. Feb <var data-var='date'>11</var>, <var data-var='time'>13:50</var> CET Update - Our upstream provider confirmed the issue with DNS resolution and is actively working on the issue Feb <var data-var='date'>11</var>, <var data-var='time'>13:36</var> CET Investigating - We detected a number of networking errors both internal and on user-facing requests. Upstream provider has been notified

Networking issues on private hosting

Dec <var data-var='date'> 5</var>, <var data-var='time'>21:19</var> CET Completed - The maintenance is now finished. Dec <var data-var='date'> 5</var>, <var data-var='time'>21:04</var> CET Verifying - Database server was restarted, now checking everything is running smoothly Dec <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> CET Scheduled - We will restart our database server due to an hypervisor maintenance at our provider. Restarting the server will relocate the service to another hypervisor. During the restart, service will be briefly interrupted while the server restarts. This process should take a few minutes.

Database maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>18:50</var> CEST Resolved - Our provider confirm the issue is resolved Oct <var data-var='date'>21</var>, <var data-var='time'>18:44</var> CEST Monitoring - Monitoring the status while waiting for more information Oct <var data-var='date'>21</var>, <var data-var='time'>18:41</var> CEST Update - We are continuing to investigate this issue. Oct <var data-var='date'>21</var>, <var data-var='time'>18:41</var> CEST Update - Connectivity is coming back, still waiting for more information from our provider Oct <var data-var='date'>21</var>, <var data-var='time'>18:33</var> CEST Investigating - We noticed a complete connectivity loss from our private hosting provider starting around 18h08 CET. We are waiting for more information from our provider.

Private hosting outage

Sep <var data-var='date'>17</var>, <var data-var='time'>14:06</var> CEST Resolved - The incident is closed at our provider Sep <var data-var='date'>17</var>, <var data-var='time'>12:15</var> CEST Update - Our provider informs us that performance has been partially restored but not yet fully, some residual errors are still to be expected. Sep <var data-var='date'>17</var>, <var data-var='time'>10:27</var> CEST Identified - Our file storage provider informs us of an ongoing incident with the file storage system. Some operations are taking longer than expected or might fail such as file uploads or file downloads.

File Storage Outage

Aug <var data-var='date'> 5</var>, <var data-var='time'>19:48</var> CEST Resolved - Incident has been resolved at 6:40 p.m. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:24</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>16:24</var> CEST Investigating - This Tuesday afternoon, we detected an increase in errors accessing files hosted on certain platforms. These errors are due to an incident currently being experienced by our Cloud provider hosting the files. We are monitoring the progress of this incident with our supplier.

Latency on Private Hosting

Feb <var data-var='date'>28</var>, <var data-var='time'>23:26</var> CET Update - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>23:15</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>22:18</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>22:17</var> CET Scheduled - Service is starting up, some performance degradation is expected for the next 15 minutes Feb <var data-var='date'>28</var>, <var data-var='time'>22:15</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>22:12</var> CET Update - A second 5 minute interruption is happening now Feb <var data-var='date'>28</var>, <var data-var='time'>22:07</var> CET Update - A brief 5 minutes service interruption is happening right now. A second one will follow later Feb <var data-var='date'>28</var>, <var data-var='time'>22:03</var> CET Scheduled - Previous maintenance window was delayed

Mise à jour du service de base de données/Upgrade of databases service

Feb <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CET Completed - The scheduled maintenance has been delayed. Feb <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>25</var>, <var data-var='time'>14:28</var> CET Scheduled - Nous vous informons qu'une maintenance programmée aura lieu le vendredi 28, de 21h00 à 22h00 (fuseau horaire Europe/Bruxelles). Pendant cette période, notre solution sera temporairement indisponible. Cette maintenance est nécessaire pour assurer la performance et la fiabilité de nos services. ---------- We would like to inform you that a scheduled maintenance will take place on Friday, 28, from 9:00 PM to 10:00 PM (Europe/Brussels timezone). During this time, our online solution will be temporarily unavailable. This maintenance is necessary to ensure the continued performance and reliability of our services.

Feb <var data-var='date'>24</var>, <var data-var='time'>09:44</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CET Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:10</var> CET Monitoring - We've rollback the affected version, upload are working again, we are monitoring the issue and assessing the corrupted files Feb <var data-var='date'> 4</var>, <var data-var='time'>14:15</var> CET Investigating - Our File provider is experiencing file corruption on upload, since Feb 04, 2025 - 14:30 CET all upload are now blocked to avoid issues, we are currently investigating possible fixes

Corrupt/unavailable file upload

Jul <var data-var='date'>15</var>, <var data-var='time'>13:15</var> CEST Resolved - Our private cloud provider has now told us that the incident is closed on their side. All services seem to be working correctly again. Jul <var data-var='date'>15</var>, <var data-var='time'>12:47</var> CEST Monitoring - As of 12:20, we are no longer detecting any errors on the services hosted by our private cloud provider. However, we have not received confirmation from them that the incident has been resolved. We are therefore continuing to monitor the platforms. Jul <var data-var='date'>15</var>, <var data-var='time'>11:07</var> CEST Update - We received a feedback from our private Cloud provider : "Nous avons un incident au niveau du réseau interne de notre orchestrateur. C'est en cours de résolution au niveau des équipes techniques. Nous reviendrons vers vous dès que le problème est résolu." Jul <var data-var='date'>15</var>, <var data-var='time'>10:46</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>15</var>, <var data-var='time'>10:46</var> CEST Investigating - Our private Cloud provider has informed us that they are currently experiencing problems with their DNS service. This is having an impact on certain features of the solution. In particular, services requiring external access, such as integrations with services like Google, Facebook, etc., as well as file storage and sending and receiving emails, are currently experiencing intermittent problems.

DNS issues on our private Cloud provider (Outscale)

Jun <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> CEST Resolved - We identified the root cause and fixed it. The platforms on the private (Outscale) hosting are now completely available again. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:56</var> CEST Update - The platforms on the private (Outscale) hosting are intermittently unavailable. We continue to investigate the root cause of this incident and try to permanently fix the issue. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:17</var> CEST Identified - One of the servers hosting private (Outscale) platforms has an unexpected increase of memory load. We switched traffic to another backup servers. We still investigate the root cause of this incident.

Issue on private (Outscale) hosting

May <var data-var='date'>16</var>, <var data-var='time'>07:47</var> CEST Resolved - We deployed a fix to ensure that this problem will not occurs in the future. May <var data-var='date'>14</var>, <var data-var='time'>14:27</var> CEST Monitoring - Finally, the services of our private Cloud provider are back. We still monitoring and investigate to avoir that the problem will reproduce. May <var data-var='date'>14</var>, <var data-var='time'>14:15</var> CEST Investigating - We are detecting problems with connections to platforms hosted by our private cloud (Outscale). We investigate the problem.

May <var data-var='date'>13</var>, <var data-var='time'>15:23</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>15:19</var> CEST Monitoring - Every platforms hosted on our private cloud (Outscale) have been restored. May <var data-var='date'>13</var>, <var data-var='time'>14:56</var> CEST Update - Services hosted on private Cloud (Outscale) are now restored and platforms are available but storage system seems to stil broken and files still unavailable. We are awaiting further information. May <var data-var='date'>13</var>, <var data-var='time'>14:46</var> CEST Identified - Our cloud provider (Outscale) notify that a fix has been implemented and that they still monitoring the results. But we still have issues with files. May <var data-var='date'>13</var>, <var data-var='time'>14:39</var> CEST Update - The connection to services and virtual machines seem to be accessible again. Storage is still not working, files are not accessible. May <var data-var='date'>13</var>, <var data-var='time'>14:26</var> CEST Update - Our Cloud provider (Outscale) added the problem to their persistant storage, public network and API. We are awaiting further information. May <var data-var='date'>13</var>, <var data-var='time'>14:02</var> CEST Update - Our Cloud provider (Outscale) reported a problem with their internal network and data hosting. We are awaiting further information. May <var data-var='date'>13</var>, <var data-var='time'>13:48</var> CEST Update - Some virtual machines hosted in our private cloud (Outscale) are not responding. We have contacted our cloud provider and are awaiting further information. May <var data-var='date'>13</var>, <var data-var='time'>13:43</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>13:37</var> CEST Investigating - We are detecting problems with connections to platforms hosted by our private cloud (Outscale). We investigate the problem.

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:56</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>15:59</var> CET Monitoring - At around 3:30pm, our Cloud provider indicated that the incident was over and that the system was stable. For our part, we have not detected any errors since 2:20 pm. We continue to monitor the service. Mar <var data-var='date'> 1</var>, <var data-var='time'>11:10</var> CET Update - This Friday morning at around 8:30, we detected an increase in errors accessing files hosted on certain platforms. These errors are due to an incident currently being experienced by our Cloud provider hosting the files. This is making the upload and download of certain files temporarily unavailable. We are monitoring the progress of this incident with our supplier. Mar <var data-var='date'> 1</var>, <var data-var='time'>10:56</var> CET Identified - We have detected an abnormal number of errors (502) on requests to our Storage provider (for private hosting). For the moment, there is no critical impact on platforms (only few requests are in errors). Our Storage provider has reported an outage on its status page.

Unavailable Files on Private Hosting

Nov <var data-var='date'>14</var>, <var data-var='time'>19:42</var> CET Resolved - The problem was identified and actions were taken to correct it. We have no longer observed 502 errors since 7:00 p.m. However, we are keeping the matter under close surveillance. Nov <var data-var='date'>14</var>, <var data-var='time'>12:22</var> CET Identified - We have detected an abnormal number of errors (502) on requests to our Storage provider (for private hosting). For the moment, there is no critical impact on platforms (only few requests are in errors). Our Storage provider has not reported any outage on its status page.

Unavailable Files

Aug <var data-var='date'>31</var>, <var data-var='time'>12:00</var> CEST Resolved - There don't seem to be any more errors (502) since 11:52 Aug <var data-var='date'>31</var>, <var data-var='time'>11:48</var> CEST Identified - We have detected an abnormal number of errors (502) on requests to our Storage provider (for private hosting). For the moment, there is no critical impact on platforms (only few requests are in errors). Our Storage provider has not reported any outage on its status page.

Aug <var data-var='date'>28</var>, <var data-var='time'>16:55</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>13:53</var> CEST Monitoring - There don't seem to be any more errors (502) since 12:15. Aug <var data-var='date'>28</var>, <var data-var='time'>10:39</var> CEST Identified - We have detected an abnormal number of errors (502) on requests to our Storage provider (for private hosting). For the moment, there is no critical impact on platforms (only few requests are in errors). Our Storage provider has not reported any outage on its status page.

Aug <var data-var='date'>28</var>, <var data-var='time'>10:41</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>15:51</var> CEST Monitoring - Our upstream provider informed us that the maintenance was completed and the situation is being monitored. We no longer observe any errors coming from the storage system at this point. Jul <var data-var='date'>20</var>, <var data-var='time'>14:20</var> CEST Update - Our upstream provider informed us that the recovery has been delayed, and should now be no earlier than 15h30 Jul <var data-var='date'>20</var>, <var data-var='time'>12:04</var> CEST Update - Our storage provider informed us of an unplanned operation on the file storage service, the service will be unavailable at least until 14h while it is being worked on. Data integrity is not affected. We are in close phone contact with our provider and will be updating the status of the operation. During this time, all file uploads and downloads will not work Jul <var data-var='date'>18</var>, <var data-var='time'>13:00</var> CEST Identified - The issue has been identified by our provider, we are waiting for a fix on their side

Jul <var data-var='date'>18</var>, <var data-var='time'>13:00</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>11:21</var> CEST Identified - Upload and thumbnail is affected. The issue is located with the file storage provider.

File access issues

Jul <var data-var='date'>17</var>, <var data-var='time'>15:58</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>15:45</var> CEST Monitoring - Situation seems to be back, we are still investigating and monitoring the situation Jul <var data-var='date'>17</var>, <var data-var='time'>15:41</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>15:40</var> CEST Investigating - We are currently investigating this issue.

unavailable instance

Jul <var data-var='date'>10</var>, <var data-var='time'>16:08</var> CEST Resolved - This incident has been resolved by the provider. We will continue to monitor the system. Jul <var data-var='date'>10</var>, <var data-var='time'>14:38</var> CEST Monitoring - As Outscale has marked the incident as fixed, we continue to monitor the situation Jul <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CEST Identified - A temporary service interruption is currently impacting our file storage functionality. Unfortunately, our Cloud Storage provider is experiencing an issue, which is affecting the download and upload of files within our system. Our technical team is in close communication with their support team to identify the root cause and implement a solution swiftly. During this period, end-users may encounter difficulties in accessing or uploading files. We sincerely apologize for any inconvenience this may cause. Our team will provide regular updates on the incident, including any estimated timelines for resolution or any workarounds available in the meantime. Jul <var data-var='date'>10</var>, <var data-var='time'>08:44</var> CEST Investigating - Some of the files are inaccessible: pdf, thumbnails, ...

Increased issues to access files on private hosting

Apr <var data-var='date'>27</var>, <var data-var='time'>10:35</var> CEST Resolved - We switched back to the original hosting for static resources (Javascript, CSS). We still monitoring for errors. Apr <var data-var='date'>26</var>, <var data-var='time'>18:07</var> CEST Monitoring - We identified random issues to serve static resources (Javascript, CSS) for some platforms and for specific end-users. We attached these issues to the incident at one of Google's data centers this morning that is impacting the global CDN that serves these static resources. We have implemented a temporary work-around to fix the issue while waiting for Google to solve the root cause. Static resources were deployed on another Cloud provider (Amazon) and used from there. Apr <var data-var='date'>26</var>, <var data-var='time'>16:31</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>26</var>, <var data-var='time'>15:59</var> CEST Investigating - We are investigating the issue

Unavailable frontend

Apr <var data-var='date'> 4</var>, <var data-var='time'>13:04</var> CEST Resolved - Our upstream provider reports a fix has been deployed Apr <var data-var='date'> 4</var>, <var data-var='time'>12:14</var> CEST Monitoring - Since 12h05 we no longer see errors from the storage provider. We are now waiting for a confirmation the problem is fixed Apr <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> CEST Identified - The issue has been acknowledged by our provider and they are working on a solution Apr <var data-var='date'> 4</var>, <var data-var='time'>10:02</var> CEST Investigating - We detected an elevated error rate when using our private hosting provider file storage

File storage unavailable

Jan <var data-var='date'>30</var>, <var data-var='time'>12:53</var> CET Resolved - Our provider confirms the fix is operational. Jan <var data-var='date'>30</var>, <var data-var='time'>12:07</var> CET Monitoring - We are no longer seeing errors from our provider. We are waiting for their confirmation that the problem is solved on their end Jan <var data-var='date'>30</var>, <var data-var='time'>10:57</var> CET Identified - Our upstream provider has updated its status page: https://status.outscale.com/ We are investigating the time to resolution with them Jan <var data-var='date'>30</var>, <var data-var='time'>10:54</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>30</var>, <var data-var='time'>10:54</var> CET Investigating - We are currently noticing an increased error rate on file storage operations on our private hosting provider.

File storage unavailability

Oct <var data-var='date'>10</var>, <var data-var='time'>14:25</var> CEST Resolved - Our provider informs us that the issue is now resolved Oct <var data-var='date'>10</var>, <var data-var='time'>13:20</var> CEST Identified - More information can be found here: https://status.outscale.com/ Oct <var data-var='date'>10</var>, <var data-var='time'>13:18</var> CEST Investigating - Our storage provider is reporting an outage with the system, this makes images and file upload unavailable for the moment

Is Elium down?

Elium status is UP

Lastest published events

Instances on Google Cloud are unavailable.

Networking issues on private hosting

Database maintenance

Elium Services, Components and Regions

Recent Elium events

Instances on Google Cloud are unavailable.

Networking issues on private hosting

Database maintenance

Private hosting outage

File Storage Outage

Latency on Private Hosting