THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> MDT Aug <var data-var='date'>11</var>, <var data-var='time'>09:08</var> MDT Scheduled - The Elevate Network Operations Team will be performing firmware updates on Elevate-managed bridged equipment. During this maintenance, end users may experience up to 30 minutes of downtime while equipment is updated.

Member Bridged Premise Equipment - Firmware Update

Aug <var data-var='date'>12</var>, <var data-var='time'>07:38</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>07:16</var> MDT Verifying - Services impacted by the scheduled maintenance are back online at this time. We are verifying the completion of the maintenance presently. Thank you for your patience. Aug <var data-var='date'>12</var>, <var data-var='time'>04:39</var> MDT Update - The estimated time to completion for the scheduled maintenance is 8 am. Updates will be posted as they become available. We thank you for your patience regarding this matter. Aug <var data-var='date'>12</var>, <var data-var='time'>04:16</var> MDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>31</var>, <var data-var='time'>10:58</var> MDT Scheduled - Elevate Outside Plant crews will be performing scheduled maintenance on the legacy copper plant in Cedaredge. Members receiving service over the legacy copper network should expect intermittent service interruptions during the maintenance window. We appreciate your patience as we complete this work to improve network reliability. Thank you for your understanding.

Cedaredge Copper Plant Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>23:52</var> MDT Resolved - Services remain fully operational at this time. Thank you for your patience. Aug <var data-var='date'>11</var>, <var data-var='time'>18:45</var> MDT Monitoring - Repairs have been completed on the damaged fiber cable, and all impacted customers are back online at this time. We are currently monitoring to confirm complete resolution of the issue. We thank you for your patience regarding this matter. Aug <var data-var='date'>11</var>, <var data-var='time'>13:33</var> MDT Identified - Elevate Outside Plant crews have located the damaged fiber and have begun repairs. The current estimated restoration time (EOR) is 9:00 PM. We appreciate your patience and understanding as our crews work to restore service as quickly and safely as possible. Aug <var data-var='date'>11</var>, <var data-var='time'>11:22</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified a service outage affecting the Delta County area. Approximately 100 subscribers are currently without service. Preliminary reports suggest possible fiber damage. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Delta County

Aug <var data-var='date'> 5</var>, <var data-var='time'>02:33</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>16:04</var> MDT Scheduled - Elevate's Outside Plant crews will be repairing damaged cable near Garnet Mesa Elementary School. Customers in the affected area can expect intermittent service outages while repairs are underway. We appreciate your patience and understanding as our crews work to restore service as quickly and safely as possible.

Fiber Line Repair - Delta County

Aug <var data-var='date'> 4</var>, <var data-var='time'>15:34</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>11:02</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>09:18</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a head-end equipment issue at Elevate's data center impacting subscribers in Northern Montrose. Our Network Operations Team is actively working to resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.

Core/Access Equipment Issues - Montrose County

Aug <var data-var='date'> 4</var>, <var data-var='time'>10:34</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:14</var> MDT Monitoring - A fix has been implemented by our TV services provider, and the reported channel of NBC Channel 9 is back online and streaming appropriately. We are currently monitoring the service to ensure stability. Thank you for your patience. Aug <var data-var='date'> 3</var>, <var data-var='time'>16:32</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: NBC Channel 9 We are working with our TV services provider to gather more information and restore access to the bannered channel as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channels Down - Delta County

Aug <var data-var='date'> 4</var>, <var data-var='time'>04:12</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>16:06</var> MDT Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers in Northern Montrose. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.

Planned Fiber Migration - Northern Montrose

Jul <var data-var='date'>30</var>, <var data-var='time'>08:25</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>16:34</var> MDT Monitoring - The channel is now broadcasting, and we are monitoring the connection quality at this time. Thank you for your patience! Jul <var data-var='date'>29</var>, <var data-var='time'>15:09</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: ABC Channel 7 We are working with our TV services provider to gather more information and restore access to the bannered channel as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channel Down -  Delta County

Jul <var data-var='date'>29</var>, <var data-var='time'>02:05</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>11:22</var> MDT Scheduled - The Elevate Network Operations Team will be performing firmware updates on Elevate-managed bridged equipment. During this maintenance, end users may experience up to 30 minutes of downtime while equipment is updated.

Member Bridged Premise Equipment - Firmware Update – Montrose County

Jul <var data-var='date'>28</var>, <var data-var='time'>02:21</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>11:21</var> MDT Scheduled - The Elevate Network Operations Team will be performing firmware updates on Elevate-managed bridged equipment. During this maintenance, end users may experience up to 30 minutes of downtime while equipment is updated.

Member Bridged Premise Equipment - Firmware Update – Delta County

Jul <var data-var='date'>28</var>, <var data-var='time'>00:15</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>15:11</var> MDT Scheduled - During this time, DMEA line crews will be temporarily cutting power to DMEA/Elevate Headquarters. It is possible that service may briefly lapse during this time.

Montrose Electronic Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>04:00</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> MDT Scheduled - During this time, DSL customers on the Grand Mesa will experience a loss of service.

Grand Mesa DSL Maintanence

Jul <var data-var='date'>15</var>, <var data-var='time'>23:04</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>17:31</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>16:31</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a head end equipment issue affecting subscribers in the Cedaredge area. Our engineering team is actively investigating and working to resolve the problem. This event is impacting approximately 160 subscribers. Updates will be shared here as they become available. Thank you for your patience as we work to restore normal service.

Elevate Data Services - Partial Outage - Cedaredge Area

Jul <var data-var='date'>15</var>, <var data-var='time'>04:01</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:52</var> MDT Scheduled - Elevate Network Operations and Outside Plant Crews will be performing scheduled fiber maintenance in the Crawford service territory. Impacted subscribers may experience up to 30 minutes of service interruption while work is completed on their fiber connection. Thank you for your patience and understanding.

Planned Fiber Maintenance  - Northern Montrose

Jul <var data-var='date'>15</var>, <var data-var='time'>02:14</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>14:21</var> MDT Scheduled - Elevate engineers will be migrating DSL customers in Eckert and Cedaredge. During this time, DSL customers in these regions may experience a brief loss of internet and phone services.

Cedaredge and Eckert DSL Maintenance

Jul <var data-var='date'>14</var>, <var data-var='time'>14:55</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>11:13</var> MDT Monitoring - Heavy distortion and pixelation affecting the ESPN channels in Montrose and Delta County has been fixed and we are monitoring the connection quality at this time. Thank you for your patience! Jul <var data-var='date'>14</var>, <var data-var='time'>08:48</var> MDT Investigating - The Elevate Network Operations Center (NOC) has been made aware of heavy distortion and pixelation affecting the following channels in Montrose and Delta County: ESPNHD ESPN2 ESPNU We are coordinating with our TV services provider for more information and have requested these channels be temporarily blocked until service is fully restored. Thank you for your patience as we work to resolve this broadcast issue.

ESPN Distortion - Montrose and Delta County

Jul <var data-var='date'>14</var>, <var data-var='time'>01:56</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>09:21</var> MDT Scheduled - The Elevate Network Operations Team will be performing firmware updates on Elevate-managed routers. During this maintenance, end users may experience up to 30 minutes of downtime while equipment is updated. We appreciate your patience and understanding as we complete this routine maintenance to ensure continued reliability and performance of your service.

Member Premise Equipment - Firmware Update

Jul <var data-var='date'>13</var>, <var data-var='time'>02:10</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>09:19</var> MDT Scheduled - The Elevate Network Operations Team will be performing firmware updates on Elevate-managed equipment. During this maintenance, end users may experience up to 30 minutes of downtime while equipment is updated. We appreciate your patience and understanding as we complete this routine maintenance to ensure the continued reliability and performance of your service.

Jul <var data-var='date'> 7</var>, <var data-var='time'>01:11</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>08:45</var> MDT Scheduled - Elevate Network Operations will perform a firmware upgrade on access equipment for Montrose County Members. There will be a brief service disruption during this maintenance. Thank you for your patience during this planned maintenance.

Elevate Access Equipment Firmware Upgrade - Montrose County

Jul <var data-var='date'> 7</var>, <var data-var='time'>00:23</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>10:22</var> MDT Scheduled - Elevate Network Operations will perform a firmware upgrade on access equipment for Crawford Members. There will be a brief service disruption during this maintenance. Thank you for your patience during this planned maintenance.

Elevate Access Equipment Firmware Upgrade - Crawford

Jul <var data-var='date'> 6</var>, <var data-var='time'>06:28</var> MDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>08:44</var> MDT Scheduled - Elevate Network Operations will perform a firmware upgrade on access equipment for Delta County Members. There will be a brief service disruption during this maintenance. Thank you for your patience during this planned maintenance.

Elevate Access Equipment Firmware Upgrade - Delta County

Jun <var data-var='date'>18</var>, <var data-var='time'>01:49</var> MDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:49</var> MDT Scheduled - Elevate Engineering will be performing network maintenance on a core network element that serves customers in Paonia, Hotchkiss, and Crawford. While downtime is expected to be minimal, customers may experience a brief service interruption during the maintenance window. We appreciate your patience and understanding as we complete this work.

Network Maintenance - Paonia, Hotchkiss, and Crawford

May <var data-var='date'>12</var>, <var data-var='time'>02:40</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:30</var> MDT Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers in the Crawford area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.

Planned Fiber Migration - Crawford

May <var data-var='date'> 1</var>, <var data-var='time'>18:42</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> MDT Update - Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience. May <var data-var='date'> 1</var>, <var data-var='time'>10:53</var> MDT Identified - Elevate crews have located the fiber damage. They will begin repairs shortly. May <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Delta County (Orchard City)

Apr <var data-var='date'>29</var>, <var data-var='time'>16:05</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>15:59</var> MDT Monitoring - We believe we have this issue worked out with the vendor. If you are having issues, please don't hesitate to reach out. We will monitor for stability. Apr <var data-var='date'>28</var>, <var data-var='time'>15:23</var> MDT Identified - Elevate Network Operations has been made aware of an issue impacting voice service availability on select models of Elevate-provided hardware. Customers affected by this may experience no dial tone and the inability to receive calls. We are engaging the vendor of the impacted equipment to reach a solution and a fix to the problem. We appreciate your patience as we work to restore service. We will post updates as they become available.

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Lastest published events

Cedaredge Copper Plant Maintenance

Fiber Line Damage - Delta County

Fiber Line Repair - Delta County

Elevate Services, Components and Regions

Recent Elevate events

Member Bridged Premise Equipment - Firmware Update

Cedaredge Copper Plant Maintenance

Fiber Line Damage - Delta County

Fiber Line Repair - Delta County

Core/Access Equipment Issues - Montrose County

TV Channels Down - Delta County