THIS IS A SCHEDULED EVENT Apr <var data-var='date'>22</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> MDTApr <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> MDT Scheduled - Elevate Outside Plant will be performing preventive repairs on a fiber cable span in the northern Delta County area. Customers in the area may experience temporary service interruptions during this maintenance window. We appreciate your patience and understanding.

Fiber Maintenance - Delta County

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>15</var>, <var data-var='time'>00:00</var> - <var data-var='time'>04:00</var> MDTApr <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> MDT Scheduled - Elevate Outside Plant will be performing preventive repairs on a fiber cable span in the City of Delta area. Customers in the area may experience temporary service interruptions during this maintenance window. We appreciate your patience and understanding.

Fiber Maintenance - Delta

Apr <var data-var='date'> 8</var>, <var data-var='time'>02:36</var> MDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> MDT Scheduled - Elevate’s Outside Plant team has identified damage to a section of fiber cable. To help prevent an unplanned outage, crews will repair the damaged span during this scheduled maintenance window. Customers may experience temporary service interruptions while this work is being completed. We appreciate your patience and understanding.

Apr <var data-var='date'> 2</var>, <var data-var='time'>15:28</var> MDT Resolved - Per our latest report from the Elevate Outside Plant crews and Elevate Engineering, affected services have now been restored. The Elevate Network Operations Center (NOC) will continue to monitor the network and impacted subscribers to ensure stability. If you are still experiencing service issues, please contact our 24-hour Technical Support line at 1-844-386-8744. Thank you for your patience as we worked toward a resolution.Apr <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> MDT Monitoring - Elevate Engineering had identified fiber damage and has rerouted subscriber traffic. The damaged fiber has been located and repairs are underway. Elevate NOC will continue to monitor the situation and post updates as they become available.Apr <var data-var='date'> 2</var>, <var data-var='time'>11:29</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified an outage impacting subscribers in Montrose and Delta County. Our Network Operations Team is actively working to investigate and resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.

Elevate Service Outage - Montrose and Delta County

Apr <var data-var='date'> 1</var>, <var data-var='time'>04:51</var> MDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>10:47</var> MDT Scheduled - Elevate’s Outside Plant team will be performing preventative maintenance on a section of fiber infrastructure in Montrose. During this time, some customers in the area may experience a temporary interruption to their network service while crews repair the damaged cable. We appreciate your patience as we work to restore service as quickly as possible.

Planned Fiber Maintenance - Montrose

Mar <var data-var='date'>24</var>, <var data-var='time'>00:19</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>10:27</var> MDT Scheduled - Elevate Network Engineering will be performing minor upgrades to network elements that provide internet services to our residential subscribers. During this maintenance window, customers may experience brief interruptions in service. We appreciate your understanding and apologize for any inconvenience this may cause.

Network Maintenance - Montrose

Mar <var data-var='date'>22</var>, <var data-var='time'>20:19</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>22</var>, <var data-var='time'>18:55</var> MDT Monitoring - Our field crews have finished repairs in the Montrose County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience.Mar <var data-var='date'>22</var>, <var data-var='time'>16:40</var> MDT Update - Repair work will be ongoing throughout this evening. Thank you for your patience as our field crews continue working towards full restoration of services.Mar <var data-var='date'>22</var>, <var data-var='time'>10:52</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Montrose County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Montrose County

Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>20:45</var> MDT Monitoring - Our field crews are finishing up repairs in the Delta County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience.Mar <var data-var='date'>19</var>, <var data-var='time'>15:38</var> MDT Update - Elevate Internet field crews have been cleared to begin working on fiber repairs. Repair work will be ongoing throughout this evening. An estimated repair time will be posted as more information becomes available. Thank you for your patience as our field crews continue working towards full restoration of services.Mar <var data-var='date'>19</var>, <var data-var='time'>12:43</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Delta County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs after DMEA power crews give the all-clear. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Delta County

Mar <var data-var='date'>18</var>, <var data-var='time'>20:21</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>10:52</var> MDT Monitoring - Elevate Engineering has implemented a fix; we will continue to monitor network stability. Thank you for your patience as we work to resolve this issue.Mar <var data-var='date'>18</var>, <var data-var='time'>08:11</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified a data traffic issue affecting subscribers in Montrose and Delta County. Our engineering team is actively investigating and working to resolve the problem. Updates will be shared here as they become available. Thank you for your patience as we work to restore normal service.

Elevate Data Services - Degraded - Montrose and Delta County

Mar <var data-var='date'>18</var>, <var data-var='time'>01:20</var> MDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>12</var>, <var data-var='time'>15:03</var> MDT Scheduled - Elevate Network Engineering will be performing minor upgrades to network elements that provide internet services to our residential subscribers. During this maintenance window, customers may experience brief interruptions in service.

Elevate Internet Server Upgrade

Mar <var data-var='date'>10</var>, <var data-var='time'>14:44</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>08:20</var> MDT Monitoring - A fix has been implemented, and services to these channels have been restored. We are continuing to monitor the channels for any further issues.Mar <var data-var='date'> 6</var>, <var data-var='time'>09:33</var> MST Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: Channel 6 Channel 970 Channel 971 We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channels Down - Delta County

Mar <var data-var='date'> 4</var>, <var data-var='time'>02:59</var> MST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> MST Scheduled - Elevate Network Operations and Outside Plant Crews will be performing scheduled fiber maintenance in the Crawford service territory. Impacted subscribers may experience up to 30 minutes of service interruption while work is completed on their fiber connection. Thank you for your patience and understanding.

Planned Fiber Maintenance  - Crawford

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>09:08</var> MST Scheduled - Our upstream transport carrier for Elevate TV has scheduled maintenance to improve overall service stability. During this maintenance window, Elevate TV will be temporarily unavailable. Elevate Engineering will work closely with the provider to restore service as quickly as possible once the maintenance is complete.

Elevate TV - Transport Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>10:31</var> MST Update - Upstream providers made half of the intended changes to restore functionality to the 970 West Plains Local Access channel. The next maintenance window to fully restore the channel broadcast will occur on March 4th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel.Feb <var data-var='date'>17</var>, <var data-var='time'>16:29</var> MST Update - Our upstream carrier has identified a head-end problem affecting the broadcast for this local channel. We have received a confirmed date for repair, which will be implemented on February 25th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel.Feb <var data-var='date'>11</var>, <var data-var='time'>16:54</var> MST Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose County. The following channel is currently unavailable: -970 Local Access We are working with our upstream partners to gather more information and restore access as quickly as possible.

TV Channel Down - Montrose County

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>05:12</var> MST Investigating - The Elevate NOC is working with upstream carriers to resolve an issue currently affecting ESPN, ESPN2, ESPNU, and ESPN Deportes.

TV Channels Down ESPN

Feb <var data-var='date'>17</var>, <var data-var='time'>02:20</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>17</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>10:49</var> MST Scheduled - DMEA and Elevate will be performing scheduled pole maintenance in the Hotchkiss and Lazear area. During this maintenance window, a service outage is expected for customers in the affected area. Expected Outage Time: 12:00 AM – 4:00 AM We appreciate your patience while this necessary work is completed to maintain and improve service reliability.

Planned Fiber Maintenance - Hotchkiss/Lazear

Feb <var data-var='date'>16</var>, <var data-var='time'>16:05</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>16</var>, <var data-var='time'>09:49</var> MST Monitoring - A fix has been implemented, and the Elevate Network Operations (NOC) will continue to monitor the stability and post updates as needed. Thank you for your patience as we worked to resolve this issue.Feb <var data-var='date'>16</var>, <var data-var='time'>08:56</var> MST Investigating - The Elevate Network Operations Center (NOC) is aware of an ongoing issue affecting roughly 200 voice subscribers. We are actively engaging with our upstream voice service provider to identify the root cause and expedite resolution. We will provide updates here as new information becomes available. Thank you for your patience and understanding as we work to resolve this outage as quickly as possible.

Delta County Phone Service Outage - Elevate DSL

Feb <var data-var='date'>16</var>, <var data-var='time'>08:10</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>08:38</var> MST Investigating - The Elevate Network Operations Center (NOC) has been made aware of heavy distortion and pixelation affecting the following channels in Montrose County: ESPN We are working to restore connectivity as soon as possible, thank you for your patience as we work through this.

TV Channels Heavily Distorted - ESPN Montrose County

Feb <var data-var='date'>12</var>, <var data-var='time'>01:00</var> MST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>15:32</var> MST Scheduled - Elevate Engineering will perform scheduled maintenance on a core network element in Montrose County. During the maintenance window, traffic will be rerouted to maintain uninterrupted connectivity for our customers.

Montrose County - Core Network Maintenance

Feb <var data-var='date'> 9</var>, <var data-var='time'>18:19</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'> 9</var>, <var data-var='time'>14:08</var> MST Monitoring - A fix has been implemented, and all impacted customers are back online as of this time. We will continue to monitor the situation until the end of the day. Thank you for your patience.Feb <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> MST Identified - Elevate field crews have identified a damaged fiber path, and repairs are underway.Feb <var data-var='date'> 9</var>, <var data-var='time'>11:33</var> MST Investigating - The Elevate Network Operations Center (NOC) has identified a service outage affecting the Hotchkiss area. Approximately 100 subscribers are currently without service. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Service Outage - Hotchkiss

Jan <var data-var='date'>27</var>, <var data-var='time'>10:30</var> MST Resolved - All reported channels remain fully operational at this time. We thank you for your understanding regarding the issue.Jan <var data-var='date'>26</var>, <var data-var='time'>20:35</var> MST Update - All reported channels remain fully operational at this time. We will continue to monitor overnight to ensure consistent stability.Jan <var data-var='date'>26</var>, <var data-var='time'>17:19</var> MST Monitoring - A fix has been implemented for the reported channels and services have been fully restored. We are currently monitoring for stability and will update if any further issues arise.Jan <var data-var='date'>26</var>, <var data-var='time'>15:20</var> MST Identified - The Elevate Network Operations Center (NOC) has identified additional channels impacted by the ongoing TV service disruption in Delta County. The following channels have also been confirmed as unavailable: 5 – MyNetworkTV 7 – ABC 29 – WeatherNation 30 – ESPN HD 31 – ESPN 2 HD 910 – SHOP LC 911 – Twist 950 – CourtTV Mystery 953 – Heroes & Icons 955 – Comet (KWGN) 956 – HSN 2 959 – Laff (KMGH) Our team continues to work closely with our upstream TV services provider to gather more information and restore service as quickly as possible. We will continue to post updates here as they become available.

Jan <var data-var='date'>27</var>, <var data-var='time'>10:30</var> MST Resolved - All reported channels remain fully operational at this time. We thank you for your understanding regarding the issue.Jan <var data-var='date'>26</var>, <var data-var='time'>20:35</var> MST Update - All reported channels remain fully operational at this time. We will continue to monitor overnight to ensure consistent stability.Jan <var data-var='date'>26</var>, <var data-var='time'>17:19</var> MST Monitoring - A fix has been implemented for the reported channels and services have been fully restored. We are currently monitoring for stability and will update if any further issues arise.Jan <var data-var='date'>26</var>, <var data-var='time'>12:05</var> MST Update - The Elevate Network Operations Center (NOC) has identified additional channels impacted by the ongoing TV service disruption in Montrose County. The following channels have also been confirmed as unavailable: 7 – FOX 10 – ABC 29 – WeatherNation 30 – ESPN HD 31 – ESPN 2 HD 105 – ESPN U 900 – The CW 901 – CourtTV Mystery 902 – GRIT 903 – CBS 970 – Western Plains Local Access Our team continues to work closely with our upstream TV services provider to gather more information and restore service as quickly as possible. We will continue to post updates here as they become available. Thank you for your continued patience.Jan <var data-var='date'>26</var>, <var data-var='time'>08:26</var> MST Investigating - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose County. The following channels are currently unavailable: Grand Junction local Channels -3 -7 -10 -900-902 ESPN Channels 30-31 We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channels Down/Missing - Montrose County

Jan <var data-var='date'>27</var>, <var data-var='time'>00:15</var> MST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>27</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>10:51</var> MST Scheduled - Elevate Engineering will perform scheduled maintenance on a core network element in Delta County. During the maintenance window, traffic will be rerouted to maintain uninterrupted connectivity for our customers.

Delta County - Core Network Maintenance

Jan <var data-var='date'>26</var>, <var data-var='time'>15:19</var> MST Resolved - The Elevate TV application services have been restored and are operating normally. We will continue to monitor the Elevate TV service for the time being and post relevant updates as needed. If issues persist, please clear the Elevate TV app's cache and data and/or open a technical support ticket for assistance. Thank you for your patience as we worked through this degradation event.Jan <var data-var='date'>26</var>, <var data-var='time'>12:16</var> MST Update - The Elevate Network Operations Center (NOC) has identified additional channels impacted by the ongoing TV service disruption in Delta County. The following channels have also been confirmed as unavailable: 5 – MyNetworkTV 7 – ABC 29 – WeatherNation 30 – ESPN HD 31 – ESPN 2 HD 910 – SHOP LC 911 – Twist 950 – CourtTV Mystery 953 – Heroes & Icons 955 – Comet (KWGN) 956 – HSN 2 959 – Laff (KMGH) Our team continues to work closely with our upstream TV services provider to gather more information and restore service as quickly as possible. We will continue to post updates here as they become available.Jan <var data-var='date'>23</var>, <var data-var='time'>11:16</var> MST Identified - Service Update – Delta County Channels We are currently experiencing an outage affecting the following Delta channels: Channel 6 – PBS Channel 970 – PBS Kids Channel 971 – Create (KRMA) Our team is actively working with our upstream provider to identify and resolve the issue as quickly as possible. At this time, there is no estimated time for restoration, but updates will be shared as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience this may cause.Jan <var data-var='date'>23</var>, <var data-var='time'>09:15</var> MST Monitoring - Our upstream TV service provider implemented a fix yesterday evening, restoring stable functionality of the Elevate TV application. We will continue to monitor the Elevate TV service for the time being and post relevant updates as needed. If issues persist, please clear the Elevate TV app's cache and data and/or open a technical support ticket for assistance. Thank you for your patience as we worked through this degradation event.Jan <var data-var='date'>22</var>, <var data-var='time'>17:15</var> MST Investigating - Important service announcement: Elevate Network Operations is aware of an intermittent Elevate TV app loading issue impacting TV subscribers. We are actively engaging with our upstream partner to investigate and will provide updates as we work to resolve this issue. We appreciate your patience!

Elevate TV App Loading Issue

Dec <var data-var='date'>30</var>, <var data-var='time'>02:10</var> MST Completed - The scheduled maintenance has been completed and all impacted services have been restored. We thank you for your patience and understanding.Dec <var data-var='date'>30</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>18</var>, <var data-var='time'>12:47</var> MST Scheduled - Elevate field and operations crews will be relocating a fiber path to assist with an ongoing City of Montrose project. This work will primarily impact subscribers in the southern and southwestern Montrose areas. Affected services will be unavailable while work is in progress. We appreciate your patience as our crews work through this project.

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Fiber Maintenance - Delta County

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Fiber Maintenance - Delta County

Fiber Maintenance - Delta

Fiber Maintenance - Delta County

Elevate Service Outage - Montrose and Delta County

Planned Fiber Maintenance - Montrose

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Is Elevate down?

Elevate status is UP

Lastest published events

Fiber Maintenance - Delta County

Elevate Service Outage - Montrose and Delta County

Planned Fiber Maintenance - Montrose

Elevate Services, Components and Regions

Recent Elevate events

Fiber Maintenance - Delta County

Fiber Maintenance - Delta

Fiber Maintenance - Delta County

Elevate Service Outage - Montrose and Delta County

Planned Fiber Maintenance - Montrose

Network Maintenance - Montrose

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5 monitors included!