May <var data-var='date'>12</var>, <var data-var='time'>02:40</var> MDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:30</var> MDT Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers in the Crawford area. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.

Planned Fiber Migration - Crawford

May <var data-var='date'> 1</var>, <var data-var='time'>18:42</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>13:55</var> MDT Update - Outside Plant crews are continuing repairs in the Orchard City area. At this time, the estimated time of restoration (ETR) is 8:00 PM. We will continue to provide updates as more information becomes available. Thank you for your continued patience. May <var data-var='date'> 1</var>, <var data-var='time'>10:53</var> MDT Identified - Elevate crews have located the fiber damage. They will begin repairs shortly. May <var data-var='date'> 1</var>, <var data-var='time'>10:26</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified a service outage in the Orchard City area. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Delta County (Orchard City)

Apr <var data-var='date'>29</var>, <var data-var='time'>16:05</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>15:59</var> MDT Monitoring - We believe we have this issue worked out with the vendor. If you are having issues, please don't hesitate to reach out. We will monitor for stability. Apr <var data-var='date'>28</var>, <var data-var='time'>15:23</var> MDT Identified - Elevate Network Operations has been made aware of an issue impacting voice service availability on select models of Elevate-provided hardware. Customers affected by this may experience no dial tone and the inability to receive calls. We are engaging the vendor of the impacted equipment to reach a solution and a fix to the problem. We appreciate your patience as we work to restore service. We will post updates as they become available.

Elevate Voice Issue

Apr <var data-var='date'>22</var>, <var data-var='time'>05:11</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:16</var> MDT Scheduled - Elevate Outside Plant will be performing preventive repairs on a fiber cable span in the northern Delta County area. Customers in the area may experience temporary service interruptions during this maintenance window. We appreciate your patience and understanding.

Fiber Maintenance - Delta County

Apr <var data-var='date'>21</var>, <var data-var='time'>02:04</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>15:47</var> MDT Scheduled - Elevate Network Operations and Engineering crews will be migrating fiber over to new head-end equipment. This migration effort will impact subscribers in the Olathe service territory. Affected subscribers can expect up to 45 minutes of downtime while their respective fiber is being moved.

Planned Fiber Migration - Olathe

Apr <var data-var='date'>16</var>, <var data-var='time'>01:39</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>15:39</var> MDT Scheduled - Elevate Network Operations and Outside Plant Crews will be performing scheduled fiber maintenance in the Olathe service territory. Impacted subscribers may experience up to 30 minutes of service interruption while work is completed on their fiber connection. Thank you for your patience and understanding.

Planned Fiber Maintenance  - Olathe

Apr <var data-var='date'>15</var>, <var data-var='time'>04:53</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:15</var> MDT Scheduled - Elevate Outside Plant will be performing preventive repairs on a fiber cable span in the City of Delta area. Customers in the area may experience temporary service interruptions during this maintenance window. We appreciate your patience and understanding.

Fiber Maintenance - Delta

Apr <var data-var='date'>14</var>, <var data-var='time'>17:50</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>15:42</var> MDT Update - A fix has been implemented to address the TV service disruption affecting subscribers in Montrose and Delta County. Services should now be restored. We are actively monitoring the network to ensure stability and will provide additional updates if needed. Thank you again for your patience while we worked to resolve this issue. Apr <var data-var='date'>14</var>, <var data-var='time'>15:38</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>13:44</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose and Delta County. This is an upstream provider issue. We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channels Down/Missing - Montrose and Delta County

Apr <var data-var='date'> 8</var>, <var data-var='time'>02:36</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> MDT Scheduled - Elevate’s Outside Plant team has identified damage to a section of fiber cable. To help prevent an unplanned outage, crews will repair the damaged span during this scheduled maintenance window. Customers may experience temporary service interruptions while this work is being completed. We appreciate your patience and understanding.

Apr <var data-var='date'> 2</var>, <var data-var='time'>15:28</var> MDT Resolved - Per our latest report from the Elevate Outside Plant crews and Elevate Engineering, affected services have now been restored. The Elevate Network Operations Center (NOC) will continue to monitor the network and impacted subscribers to ensure stability. If you are still experiencing service issues, please contact our 24-hour Technical Support line at 1-844-386-8744. Thank you for your patience as we worked toward a resolution. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> MDT Monitoring - Elevate Engineering had identified fiber damage and has rerouted subscriber traffic. The damaged fiber has been located and repairs are underway. Elevate NOC will continue to monitor the situation and post updates as they become available. Apr <var data-var='date'> 2</var>, <var data-var='time'>11:29</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified an outage impacting subscribers in Montrose and Delta County. Our Network Operations Team is actively working to investigate and resolve the problem and restore services as quickly as possible. Updates will be posted here as they become available. We appreciate your patience while we work to restore full service.

Elevate Service Outage - Montrose and Delta County

Apr <var data-var='date'> 1</var>, <var data-var='time'>04:51</var> MDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>10:47</var> MDT Scheduled - Elevate’s Outside Plant team will be performing preventative maintenance on a section of fiber infrastructure in Montrose. During this time, some customers in the area may experience a temporary interruption to their network service while crews repair the damaged cable. We appreciate your patience as we work to restore service as quickly as possible.

Planned Fiber Maintenance - Montrose

Mar <var data-var='date'>24</var>, <var data-var='time'>00:19</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>10:27</var> MDT Scheduled - Elevate Network Engineering will be performing minor upgrades to network elements that provide internet services to our residential subscribers. During this maintenance window, customers may experience brief interruptions in service. We appreciate your understanding and apologize for any inconvenience this may cause.

Network Maintenance - Montrose

Mar <var data-var='date'>22</var>, <var data-var='time'>20:19</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>22</var>, <var data-var='time'>18:55</var> MDT Monitoring - Our field crews have finished repairs in the Montrose County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience. Mar <var data-var='date'>22</var>, <var data-var='time'>16:40</var> MDT Update - Repair work will be ongoing throughout this evening. Thank you for your patience as our field crews continue working towards full restoration of services. Mar <var data-var='date'>22</var>, <var data-var='time'>10:52</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Montrose County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Montrose County

Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>20:45</var> MDT Monitoring - Our field crews are finishing up repairs in the Delta County area, and services have been restored. Elevate's Network Operations will continue monitoring to ensure services are fully operational. Thank you for your patience. Mar <var data-var='date'>19</var>, <var data-var='time'>15:38</var> MDT Update - Elevate Internet field crews have been cleared to begin working on fiber repairs. Repair work will be ongoing throughout this evening. An estimated repair time will be posted as more information becomes available. Thank you for your patience as our field crews continue working towards full restoration of services. Mar <var data-var='date'>19</var>, <var data-var='time'>12:43</var> MDT Identified - The Elevate Network Operations Center (NOC) has identified a large-scale service outage in Delta County. Preliminary reports indicate fiber damage due to fire activity near utility poles. Our field crews are already en route to investigate and begin repairs after DMEA power crews give the all-clear. We will provide updates on this page as new information becomes available. We will post an estimated repair time as soon as possible. We appreciate your patience as we work to restore service as quickly as possible.

Fiber Line Damage - Delta County

Mar <var data-var='date'>18</var>, <var data-var='time'>20:21</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>10:52</var> MDT Monitoring - Elevate Engineering has implemented a fix; we will continue to monitor network stability. Thank you for your patience as we work to resolve this issue. Mar <var data-var='date'>18</var>, <var data-var='time'>08:11</var> MDT Investigating - The Elevate Network Operations Center (NOC) has identified a data traffic issue affecting subscribers in Montrose and Delta County. Our engineering team is actively investigating and working to resolve the problem. Updates will be shared here as they become available. Thank you for your patience as we work to restore normal service.

Elevate Data Services - Degraded - Montrose and Delta County

Mar <var data-var='date'>18</var>, <var data-var='time'>01:20</var> MDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>00:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>15:03</var> MDT Scheduled - Elevate Network Engineering will be performing minor upgrades to network elements that provide internet services to our residential subscribers. During this maintenance window, customers may experience brief interruptions in service.

Elevate Internet Server Upgrade

Mar <var data-var='date'>10</var>, <var data-var='time'>14:44</var> MDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>08:20</var> MDT Monitoring - A fix has been implemented, and services to these channels have been restored. We are continuing to monitor the channels for any further issues. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:33</var> MST Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Delta County. The following channels are currently unavailable: Channel 6 Channel 970 Channel 971 We are working with our TV services provider to gather more information and restore access as quickly as possible. Updates will be posted here as they become available. Thank you for your patience.

TV Channels Down - Delta County

Mar <var data-var='date'> 4</var>, <var data-var='time'>02:59</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:17</var> MST Scheduled - Elevate Network Operations and Outside Plant Crews will be performing scheduled fiber maintenance in the Crawford service territory. Impacted subscribers may experience up to 30 minutes of service interruption while work is completed on their fiber connection. Thank you for your patience and understanding.

Planned Fiber Maintenance  - Crawford

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>09:08</var> MST Scheduled - Our upstream transport carrier for Elevate TV has scheduled maintenance to improve overall service stability. During this maintenance window, Elevate TV will be temporarily unavailable. Elevate Engineering will work closely with the provider to restore service as quickly as possible once the maintenance is complete.

Elevate TV - Transport Maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>10:31</var> MST Update - Upstream providers made half of the intended changes to restore functionality to the 970 West Plains Local Access channel. The next maintenance window to fully restore the channel broadcast will occur on March 4th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel. Feb <var data-var='date'>17</var>, <var data-var='time'>16:29</var> MST Update - Our upstream carrier has identified a head-end problem affecting the broadcast for this local channel. We have received a confirmed date for repair, which will be implemented on February 25th. We appreciate your patience as we continue to work closely with our upstream carrier to restore service to this channel. Feb <var data-var='date'>11</var>, <var data-var='time'>16:54</var> MST Identified - The Elevate Network Operations Center (NOC) has identified an issue affecting TV service for subscribers in Montrose County. The following channel is currently unavailable: -970 Local Access We are working with our upstream partners to gather more information and restore access as quickly as possible.

TV Channel Down - Montrose County

Mar <var data-var='date'> 3</var>, <var data-var='time'>05:52</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>05:12</var> MST Investigating - The Elevate NOC is working with upstream carriers to resolve an issue currently affecting ESPN, ESPN2, ESPNU, and ESPN Deportes.

TV Channels Down ESPN

Feb <var data-var='date'>17</var>, <var data-var='time'>02:20</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>10:49</var> MST Scheduled - DMEA and Elevate will be performing scheduled pole maintenance in the Hotchkiss and Lazear area. During this maintenance window, a service outage is expected for customers in the affected area. Expected Outage Time: 12:00 AM – 4:00 AM We appreciate your patience while this necessary work is completed to maintain and improve service reliability.

Planned Fiber Maintenance - Hotchkiss/Lazear

Feb <var data-var='date'>16</var>, <var data-var='time'>16:05</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>09:49</var> MST Monitoring - A fix has been implemented, and the Elevate Network Operations (NOC) will continue to monitor the stability and post updates as needed. Thank you for your patience as we worked to resolve this issue. Feb <var data-var='date'>16</var>, <var data-var='time'>08:56</var> MST Investigating - The Elevate Network Operations Center (NOC) is aware of an ongoing issue affecting roughly 200 voice subscribers. We are actively engaging with our upstream voice service provider to identify the root cause and expedite resolution. We will provide updates here as new information becomes available. Thank you for your patience and understanding as we work to resolve this outage as quickly as possible.

Delta County Phone Service Outage - Elevate DSL

Feb <var data-var='date'>16</var>, <var data-var='time'>08:10</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>08:38</var> MST Investigating - The Elevate Network Operations Center (NOC) has been made aware of heavy distortion and pixelation affecting the following channels in Montrose County: ESPN We are working to restore connectivity as soon as possible, thank you for your patience as we work through this.

TV Channels Heavily Distorted - ESPN Montrose County

Feb <var data-var='date'>12</var>, <var data-var='time'>01:00</var> MST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>00:00</var> MST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:32</var> MST Scheduled - Elevate Engineering will perform scheduled maintenance on a core network element in Montrose County. During the maintenance window, traffic will be rerouted to maintain uninterrupted connectivity for our customers.

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Lastest published events

Planned Fiber Migration - Crawford

Fiber Line Damage - Delta County (Orchard City)

Elevate Voice Issue

Elevate Services, Components and Regions

Recent Elevate events

Planned Fiber Migration - Crawford

Fiber Line Damage - Delta County (Orchard City)

Elevate Voice Issue

Fiber Maintenance - Delta County

Planned Fiber Migration - Olathe

Planned Fiber Maintenance - Olathe

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Is Elevate down?

Elevate status is UP

Lastest published events

Planned Fiber Migration - Crawford

Fiber Line Damage - Delta County (Orchard City)

Elevate Voice Issue

Elevate Services, Components and Regions

Recent Elevate events

Planned Fiber Migration - Crawford

Fiber Line Damage - Delta County (Orchard City)

Elevate Voice Issue

Fiber Maintenance - Delta County

Planned Fiber Migration - Olathe

Planned Fiber Maintenance - Olathe

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!