Oct <var data-var='date'> 1</var>, <var data-var='time'>12:50</var> UTC Resolved - Between 12:50 and 12:55 UTC, Commerce Manager experienced degraded performance and users may not have been able unable to access Commerce Manager during this time. We have identified the root cause and the issue has now been fixed. Commerce Manager is currently fully operational.

Degraded Performance — Commerce Manager

Sep <var data-var='date'>21</var>, <var data-var='time'>11:45</var> UTC Resolved - Between 11:45 and 11:49 UTC, a proportion of requests to the API in the US Region experienced elevated error rates. The affected requests in flight during this window either timed out or returned 5xx responses. The EU region was not affected.

Degraded Performance — US Elevated Errors

May <var data-var='date'> 5</var>, <var data-var='time'>15:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>13:20</var> UTC Monitoring - A fix has been implemented and publications should now work normally. We are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>16:22</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance Publications - US only

Mar <var data-var='date'>19</var>, <var data-var='time'>16:56</var> UTC Resolved - The incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>16:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Degraded performance - Elevated Errors

Feb <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>20:41</var> UTC Scheduled - During this maintenance window, we will be updating our search infrastructure in the NA region. If any customers are directly impacted, we have reached out to them individually. Otherwise, we do not anticipate any disruption to your normal usage. If you have any questions or concerns, please reach out to our support team.

NA Search Infrastructure Maintenance

Feb <var data-var='date'>25</var>, <var data-var='time'>22:08</var> UTC Completed - The scheduled maintenance has been completed Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>20:40</var> UTC Scheduled - During this maintenance window, we will be updating our search infrastructure in the EU region. If any customers are directly impacted, we have reached out to them individually. Otherwise, we do not anticipate any disruption to your normal usage. If you have any questions or concerns, please reach out to our support team.

EU Search Infrastructure Maintenance

Sep <var data-var='date'>27</var>, <var data-var='time'>00:21</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>17:24</var> UTC Identified - The issue has been identified and our engineering team has implemented a temporary fix Sep <var data-var='date'>26</var>, <var data-var='time'>17:02</var> UTC Investigating - We are currently experiencing elevated errors in the US region Our engineers are currently investigating.

Elevated errors in the US region

Aug <var data-var='date'>21</var>, <var data-var='time'>04:51</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>19:09</var> UTC Scheduled - We are conducting maintenance on our Database in the EU region.

Database maintenance NA

Aug <var data-var='date'>19</var>, <var data-var='time'>20:14</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>19:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>19:08</var> UTC Scheduled - We are conducting maintenance on our Database in the EU region.

Database maintenance EU

Aug <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC Resolved - A 3rd party vendor caused a 7.5 minute outage on Catalog View

Catalog View - US Datastore Outage

Jul <var data-var='date'>29</var>, <var data-var='time'>23:48</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>17:30</var> UTC Investigating - We are currently investigating this issue. This is only in the EU Region

Degraded Performance Files

Jul <var data-var='date'>29</var>, <var data-var='time'>22:57</var> UTC Resolved - The issue has been resolved. No customer Impact after review Jul <var data-var='date'>29</var>, <var data-var='time'>22:05</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance Webhooks

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:41</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:57</var> UTC Scheduled - We will be undergoing scheduled maintenance on our NA cache during this time.

NA Cache Maintenance

Jun <var data-var='date'>30</var>, <var data-var='time'>21:27</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>19:57</var> UTC Scheduled - We will be undergoing scheduled maintenance on our EU cache during this time

EU cache maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>22:40</var> UTC Completed - Maintenance delayed until Monday Jun <var data-var='date'>25</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>22:18</var> UTC Scheduled - We will be undergoing scheduled maintenance on our EU cache during this time

Apr <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> UTC Scheduled - We are undergoing scheduled maintenance during this time. There is an expected delay indexing searches for orders, files and legacy catalogue resources in the North American region.

Maintenance in NA region

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:56</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:52</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. There is an expected delay indexing searches for orders, files and legacy catalogue resources.

Maintenance in EU region

Apr <var data-var='date'> 7</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>20:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>20:26</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. There is an expected delay indexing searches for orders, files and legacy catalogue resources.

Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>19:52</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. There is an expected delay indexing searches for orders, files and legacy catalogue resources.

Mar <var data-var='date'>18</var>, <var data-var='time'>11:42</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>11:34</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>18</var>, <var data-var='time'>10:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>10:40</var> UTC Scheduled - We are conducting maintenance on our MongoDB clusters in the NA region.

MongoDB maintenance NA

Mar <var data-var='date'>17</var>, <var data-var='time'>20:23</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>19:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>19:03</var> UTC Scheduled - We are conducting maintenance on our MongoDB clusters for the EU region.

MongoDB maintenance EU

Mar <var data-var='date'>11</var>, <var data-var='time'>11:36</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>11:33</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>11:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>11:19</var> UTC Scheduled - We are conducting maintenance on our MongoDB clusters for the NA region.

Mar <var data-var='date'>10</var>, <var data-var='time'>20:14</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>19:11</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>19:10</var> UTC Scheduled - We are conducting maintenance on our MongoDB clusters for the EU region.

Jan <var data-var='date'>28</var>, <var data-var='time'>15:08</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>14:54</var> UTC Investigating - We are currently investigating this issue.

Increased API Response Times in NA Region

Jan <var data-var='date'>23</var>, <var data-var='time'>23:36</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>21:23</var> UTC Scheduled - We will be conducting maintenance on our EU cache infrastructure during this time. If you experience issues with generated tokens refresh your token and this will clear up any errors.

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Elastic Path status is UP

Lastest published events

Degraded Performance — Commerce Manager

Degraded Performance — US Elevated Errors

Degraded Performance Publications - US only

Elastic Path Services, Components and Regions

Recent Elastic Path events

Degraded Performance — Commerce Manager

Degraded Performance — US Elevated Errors

Degraded Performance Publications - US only

Degraded performance - Elevated Errors

NA Search Infrastructure Maintenance

EU Search Infrastructure Maintenance