Jul <var data-var='date'>24</var>, <var data-var='time'>04:14</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Jul <var data-var='date'>24</var>, <var data-var='time'>04:11</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Elevated Identity Check Errors

Jul <var data-var='date'>24</var>, <var data-var='time'>04:13</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Jul <var data-var='date'>24</var>, <var data-var='time'>04:11</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Elevated Reverse Address Errors

Elevated Address Risk Errors

Jul <var data-var='date'>24</var>, <var data-var='time'>04:11</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Jul <var data-var='date'>24</var>, <var data-var='time'>04:11</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Elevated Transaction Risk Errors

Apr <var data-var='date'>19</var>, <var data-var='time'>12:06</var> PDT Resolved - A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Ekata Intermittent Latency and Error Responses

Apr <var data-var='date'>16</var>, <var data-var='time'>14:18</var> PDT Resolved - A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start:  16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Ekata Score Anomalies

Mar <var data-var='date'>30</var>, <var data-var='time'>05:58</var> PDT Resolved - Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

app.ekata.com

Mar <var data-var='date'> 9</var>, <var data-var='time'>16:27</var> PDT Resolved - Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Identity Review 360 Account Expiry Issue - Corrected Impact Start

Mar <var data-var='date'> 9</var>, <var data-var='time'>09:04</var> PDT Resolved - A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Identity Review 360 Account Expiry Issue

Nov <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>31</var>, <var data-var='time'>13:35</var> PDT Scheduled - Our annual Holiday Readiness stress testing will occur starting on Nov. 3, 2025 through Nov. 8, 2025. Tests are done separately in each region to prepare for expected holiday-related query surges. Testing regions are based on our data centers, and testing windows were chosen to reduce customer impact. Teams are closely monitoring operations to ensure the least amount of impact. Mon, 3 Nov US Region: 11pm-12am PST EU Region: N/A AP Region: N/A Tues, 4 Nov US Region: 12am-5am PST, 11pm-12am PST EU Region: 6am-10am CET AP Region: 10pm-12am SGT Wed, 5 Nov US Region: 12am-5am PST, 11pm-12am PST EU Region: 6am-10am CET AP Region: 12am-2am SGT, 10pm-12am SGT Thurs, 6 Nov US Region: 12am-5am PST, 11pm-12am PST EU Region: 6am-10am CET AP Region: 12am-2am SGT, 10pm-12am SGT Fri, 7 Nov US Region: 12am-5am PST EU Region: 6am-10am CET AP Region: 12am-2am SGT, 10pm-12am SGT Sat, 8 Nov US Region: N/A EU Region: N/A AP Region: 12am-2am SGT Please reach out to Identity.Support@mastercard.com if you experience any service impact.

Ekata Holiday Readiness Testing

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Oct <var data-var='date'> 2</var>, <var data-var='time'>08:41</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Sep <var data-var='date'>23</var>, <var data-var='time'>11:27</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Sep <var data-var='date'>23</var>, <var data-var='time'>11:27</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:43</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:31</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:43</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:30</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Elevated Account Opening Errors

Aug <var data-var='date'>28</var>, <var data-var='time'>19:35</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:31</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:33</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:26</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:33</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:29</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

Aug <var data-var='date'>28</var>, <var data-var='time'>19:33</var> PDT Resolved - The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>17:31</var> PDT Investigating - We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

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Elevated Identity Check Errors

Elevated Reverse Address Errors

Elevated Address Risk Errors

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Recent Ekata events

Elevated Identity Check Errors

Elevated Reverse Address Errors

Elevated Address Risk Errors

Elevated Identity Check Errors

Elevated Address Risk Errors

Elevated Transaction Risk Errors